NHTSA Campaign Number: 17V002
Manufacturer Volkswagen
Group of America, Inc.
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 342,867
Coolant Pump May Overheat and cause Fire
If the coolant pump overheats, it can increase the risk of a fire.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles.
These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.
Remedy
Audi will notify owners, and dealers will update the software so that the power supply to the coolant pump is deactivated if the pump becomes blocked with debris, free of charge.
The recall is expected to begin February 20, 2017.
Owners may contact Audi customer service at 1-800-253-2834.
Volkswagen’s number for this recall is 19M1.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Date: January 30, 2017
To: Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager, General Manager & Parts Manager
From: Audi Customer Protection
Subject: Upcoming Safety Recall 19M1 – Electric Coolant Pump Software Certain 2012-2017 MY Audi Vehicles with a 2.0L TFSI Engine
We would like to inform you of an upcoming safety recall. Please refer to the attached Campaign Data Sheet for additional information.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Audi Public Relations.
Audi Customer Protection
Attachment: Campaign Data Sheet (1)
CAMPAIGN DATA SHEET
| CAMPAIGN TYPE | Safety Recall |
| SAGA CODE | 19M1 |
| MARKET(S) | United States and Canada |
| AFFECTED VEHICLES | USA: Certain 2012-2017 MY Audi Vehicles with a 2.0L TFSI Engine
CANADA: Certain 2013-2017 MY Audi |
| TOPIC | Electric Coolant Pump Software |
| PROBLEM DESCRIPTION | In certain vehicles equipped with a 2.0L TFSI engine, the electric coolant pump could become blocked by debris from the cooling system, which can lead to the pump overheating and the risk of a vehicle fire. |
| CORRECTIVE ACTION | Install software which deactivates the power supply to the electric coolant pump, if the pump becomes blocked with debris.
In extremely rare cases, less than 0.001 percent, electric coolant pump replacement may be necessary due to specific fault codes confirming the issue is present when the vehicle arrives at the dealership for the recall repair. |
| CUSTOMER NOTIFICATION DATE | February 2017 |
| ELSA/OMD Web VISIBILITY DATE | On or about January 31, 2017 |
| TOTAL AFFECTED VEHICLE COUNT | USA: 342,800 CANADA: 47,400 |
| APPROXIMATE REPAIR TIME | Up to 60 TU |
| PARTS REQUIRED | Software update only; no parts expected to be needed. In extremely rare cases, less than 0.001 percent, electric coolant pump replacement may be necessary due to specific fault codes confirming the issue is present when the vehicle arrives at the dealership for the recall repair. |
| EXPIRATION DATE | NONE |
| ADDITIONAL INFORMATION | IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY &
COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any preowned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. |
Safety Recall
Code: 19M1
| Subject | Electric Coolant Pump Software |
| Release Date | January 31, 2017 |
| Affected Vehicles | U.S.A.: Certain 2012-2017 MY Audi Vehicles with a 2.0L TFSI Engine CANADA: Certain 2013-2017 MY Audi Vehicles with a 2.0L TFSI EngineCheck Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
|
| Problem Description | In certain vehicles equipped with a 2.0L TFSI engine, the electric coolant pump could become blocked by debris from the cooling system, which can lead to the pump overheating and the risk of a vehicle fire. |
| Corrective Action | Install software which deactivates the power supply to the electric coolant pump, if the pump becomes blocked with debris. The driver will be notified of a blocked electric coolant pump through the illumination of the Electronic Power Control lamp (EPC).
In extremely rare cases, electric coolant pump replacement may be necessary due to specific fault codes confirming the issue is present when the vehicle arrives at the dealership for the recall repair. |
| Parts Information | Software update only; no parts expected to be needed. In extremely rare cases, electric coolant pump replacement may be necessary due to specific fault codes confirming the issue is present when the vehicle arrives at the dealership for the recall repair. |
| Code Visibility | On or about January 31, 2017, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about January 31, 2017, this campaign code will show open on affected vehicles in Elsa. On or about January 31, 2017, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov. |
| Owner Notification | Owner notification will take place in February 2017. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. |
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| ||||||||||
| Service Number | 19M1 | |||||||||
| Damage Code | 0099 | |||||||||
| Parts Vendor Code | 002 | |||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||||||||
| Causal Indicator | Mark labor as causal | |||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | |||||||||
| Criteria I.D. | 4G, 8F, 8K, 8R and 8T | |||||||||
| Connect battery charger
Repair operation: 2706 89 50 10 T.U. –AND– Update software via SVM Repair operation: 1947 25 99 Time stated on diagnostic protocol (max 50 TU) | ||||||||||
| – AND – (ONLY if necessary) | ||||||||||
| Criteria I.D. | 4G, 8F, 8K, 8R and 8T | |||||||||
|
| Replace coolant pump
Repair operation: 1947 23 99 70 T.U.
| |||||||||
Customer Letter Example (USA)
This notice applies to your vehicle: <VIN>
NHTSA: <INSERT NUMBER>
Subject: Safety Recall 19M1 – Electric Coolant Pump Software
Certain 2012-2017 Model Year Audi Vehicles with a 2.0L TFSI Engine
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2012-2017 model year Audi vehicles with a 2.0L TFSI engine. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | In certain vehicles equipped with a 2.0L TFSI engine, the electric coolant pump could become blocked by debris from the cooling system, which can lead to the pump overheating and the risk of a vehicle fire. |
| What will we do? | To correct this defect, your authorized Audi dealer will install software which deactivates the power supply to the electric coolant pump, if the pump becomes blocked with debris. The driver will be notified of a blocked electric coolant pump through the illumination of the Electronic Power Control lamp (EPC). In extremely rare cases, electric coolant pump replacement may be necessary due to specific fault codes confirming the issue is present when the vehicle arrives at the dealership for the recall repair. This work will take about an hour to complete and will be performed for you free of charge. |
| What should you do? | Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Ensure all vehicle drivers have read the vehicle owner’s manual so they are familiar with how vehicle warning lights (including the MIL) work. In some locales, an illuminated Malfunction Indicator Lamp could cause your vehicle to fail an emissions inspection, and your vehicle registration application could be denied. Please be aware that other conditions (unrelated to the issue described in this recall) may cause the MIL in your vehicle to illuminate. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request. |
| Can we assist you further? | If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
Customer Letter Example (CANADA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
Subject: Safety Recall 19M1 – Electric Coolant Pump Software
Certain 2013-2017 Model Year Audi Vehicles with a 2.0L TFSI Engine
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2013-2017 model year Audi vehicles with a 2.0L TFSI engine. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | In certain vehicles equipped with a 2.0L TFSI engine, the electric coolant pump could become blocked by debris from the cooling system, which can lead to the pump overheating and the risk of a vehicle fire. |
| What will we do? | To correct this defect, your authorized Audi dealer will install software which deactivates the power supply to the electric coolant pump, if the pump becomes blocked with debris. The driver will be notified of a blocked electric coolant pump through the illumination of the Electronic Power Control lamp (EPC). In extremely rare cases, electric coolant pump replacement may be necessary due to specific fault codes confirming the issue is present when the vehicle arrives at the dealership for the recall repair. This work will take about an hour to complete and will be performed for you free of charge. |
| What should you do? | Please contact your authorized Audi dealer without delay to schedule this recall repair.
Ensure all vehicle drivers have read the vehicle owner’s manual so they are familiar with how vehicle warning lights (including the MIL) work. In some locales, an illuminated Malfunction Indicator Lamp could cause your vehicle to fail an emissions inspection, and your vehicle registration application could be denied. Please be aware that other conditions (unrelated to the issue described in this recall) may cause the MIL in your vehicle to illuminate. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Reimbursement of Expenses | If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request. |
| Can we assist you further? | If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
Campaign Work Procedure
19M1 Safety Recall
ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
Parts for coolant pump replacement (only if necessary)
| Criteria | Quantity | Part Number | Part Description |
|---|---|---|---|
| 4G, 8F, 8K, 8R and 8T | 1 | 06D 121 601 | Coolant Pump |
| 4G, 8F, 8K, 8R and 8T | 1 | 06H 121 079 N | Coolant Pump Bracket |
Required Tools
- VAS6150C – Diagnostic Tester (or equivalent)
- VAS5054A – Remote Diagnosis Head (or equivalent)
- GRX3000VAS – Battery Tester/Charger (or equivalent)
- -3094- Hose Clamps – Up To 25mm (or equivalent)
- VAS6362 – Hose Clip Pliers (or equivalent)
Repair Instruction
Section A – Check for Previous Repair
- Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
| TIP |
| On the date of repair, print this screen and keep a copy with the repair order |
- Confirm the Campaign/Action status <arrow 1>. If the status is closed, no further work is required.
- Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Proceed to Section B
Section B – Repair
| NOTE | ||
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
| ||
 VAS 6150 & VAS 6150A |  VAS 6150B |  VAS 6150C |
| WARNING |
| Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! |
| TIP |
| To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A claim may not be reimbursed if there is no confirmation response to support the claim. |
- Attach the GRX3000VAS Tester/Charger (or equivalent) to the vehicle battery.
- Connect the VAS6150C Diagnostic Tester (or equivalent) to the vehicle.
- Start the ODIS program.
- Confirm that scan tool is communicating with the diagnostic head by USB
. - If the Bluetooth symbol is shown <red arrow> then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.
- From the home screen of the scan tool select Diagnosis.
- Select Start Diagnosis function and identify vehicle.
- After identification of control units, Guided Fault Finding is started automatically.
- Follow the instructions on screen.
- If faults P261D, P261C or P261A are stored in the ECM:
- Diagnostic log indicating these faults stored must be upload to GFF paperless.
- Proceed to Section C – After Run Coolant Pump Replacement.
- If faults P261D, P261C or P261A are NOT stored in the ECM, proceed to Section D – Update ECM Software.
Section C – After Run Coolant Pump Replacement
- Carefully pull the engine cover off the ball pins one after the other in direction of <arrows>. Do not remove the engine cover on one side or in a jerking manner.
- Disconnect the connector <5>.
- Remove the nut <4> free up the ground wire, and then remove the double bolt.
- Remove the nut <2>.
- Loosen the hose clamps <3>.
- Clamp off the coolant hoses with the -3094- and remove hoses from the After-Run Coolant Pump V51-.
- Remove the bolts <1> and the After-Run Coolant Pump -V51-.
- Carefully remove the rubber grommets <3> and spacer sleeves <2> from the old bracket <4>.
- Transfer the rubber grommets and spacer sleeves to the new bracket.
- Install new After-Run Coolant pump -V51- <5> onto the new bracket <4> and torque bolts <1> to 2.5 Nm.
| Part Number | Part Description |
|---|---|
| 06D121601 | Coolant pump |
| 06H121079N | Coolant pump bracket |
- Install coolant hoses onto the After-Run Coolant Pump -V51-.
- Install clamps <3> and remove hose clamps -3094-.
- Install and torque bolt <2> to 9 Nm.
- Install bolt <4> and torque to 9 Nm. Ensure the ground cable is secured between the bolt and the bracket.
- Connect connector <5>.
- Top off coolant.
- Press on the engine cover with both hands first on the ball pins in the rear, and then with both hands on the ball pins in the front.
| NOTE |
|
Proceed to Section D.
Section D – Update ECM Software.
|
|
Proceed to Section E
Section E – Campaign Stamp
- Once the campaign has been completed, the technician should stamp the repair order.
- Stamps are available for ordering through the Compliance Label Ordering Portal (item# AUD4927ENG or AUD4927FRE).
Item#: AUD4927ENG
OR
Item # AUD4927FRE
Proceed to Section F
Section F – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP).
ALL WORK IS COMPLETE
January 31, 2017
19M1
January 30, 2017
Reprogramming
Overview – Introduction
The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.
Before you can replace an emission part
Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:
- You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
- You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
- You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
- You have installed the certificate onto your PC
- You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
- You have performed the steps outlined in VAS for PC Setup
Recommended J 2534-1 Pass Thru devices
Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:
Available from ACTIA Corp. https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083 |
|
Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228 |
Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at [email protected] |
|
Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080 Email at [email protected] |
Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.
Immobilizer-Reprogramming-Instructions
https://erwin.vw.com
https://erwin.audiusa.com
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- Broad Coverage for 2006 to 2025 GM, Ford & Chrysler Vehicles - Equipped with J2534 and CAN-FD protocols, this OBD2 connector supports model-year 2006 and newer vehicles. Handle the latest CAN-FD control systems with full compatibility across GM, Ford, and Chrysler platforms
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
Last update on 2026-06-02 / Affiliate links / Images from Amazon Product Advertising API
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