69EM Driver’s Side Air Bag Inflator May Explode – 2015-2016 Volkswagen Beetle & Beetle Convertible

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-945 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : DEC 21, 2022 NHTSA Recall No. : 22V-945 Manufacturer Recall No. : 69EM Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 37,558 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2015-2016 VOLKSWAGEN BEETLE CONVERTIBLE Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by reviewing production records to identify the vehicles that are equipped with a Takata SDI-D driver frontal airbag inflator. Vehicles not included in this recall were not equipped with the recalled driver frontal airbag module. BEETLE CONVERTIBLE: 14,107 Production Dates : JUN 30, 2014 – JUL 28, 2016 VIN Range 1 : Begin : 3VW517ATXGM800071 End : 3VW517AT5GM823936 ✔ Not sequential Vehicle 2 : 2015-2016 VOLKSWAGEN BEETLE Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by reviewing production records to identify the vehicles that are equipped with a Takata SDI-D driver frontal airbag inflator. Vehicles not included in this recall were not equipped with the recalled driver frontal airbag module. BEETLE: 23.451 Production Dates : JUN 20, 2014 – JUL 29, 2016 VIN Range 1 : Begin : 3VWVS7AT4FM600458 End : 3VWF17AT2GM639106 ✔ Not sequential Part 573 Safety Recall Report 22V-945 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The driver’s side airbag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. Volkswagen and the NHTSA reviewed findings from various sources, including but not limited to a study from TK Global (the successor to TK Holdings, Inc.), on the safety and service life of desiccated Takata airbag inflators. Volkswagen’s internal testing of SDI-D returned parts indicated better performance than the results of other studies, including TK Global’s and did not identify any defects. Nevertheless, in consultation with the NHTSA regarding the Agency’s evaluation of such sources, and out of an abundance of caution, Volkswagen agrees to recall certain vehicles specified herein that contain SDI-D phase-stabilized ammonium nitrate (“PSAN”) airbag inflators, which are desiccated inflators containing 2004 propellant. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. The Takata SDI-D driver frontal airbag inflators installed in the recalled vehicles currently do not pose an unreasonable risk to motor vehicle safety to drivers of affected vehicles. Based on its prior conversations with NHTSA, Volkswagen understands that the Agency is concerned that after additional time, the airbag inflator may not perform properly in the event of a crash. Out of an abundance of caution, Volkswagen agrees to recall certain vehicles specified herein that contain SDI-D phase-stabilized ammonium nitrate (“PSAN”) airbag inflators, which are desiccated inflators containing 2004 propellant. Description of the Cause : NHTSA investigation on the safety and service life of desiccated Takata airbag inflators regarding SDI-D phase-stabilized ammonium nitrate (“PSAN”) air bag inflators, which are desiccated inflators containing 2004 propellant. Identification of Any Warning that can Occur : NONE Involved Components : Component Name 1 : Driver Airbag Module Component Description : Driver Airbag Module Component Part Number : 5C5.880.201.M Part 573 Safety Recall Report 22V-945 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : Driver Airbag Module Component Description : Driver Airbag Module Component Part Number : 5C5.880.201.N Component Name 3 : Driver Airbag Module Component Description : Driver Airbag Module Component Part Number : 5C5.880.201.P Component Name 4 : Driver Airbag Module Component Description : Driver Airbag Module Component Part Number : 5C5.880.201.Q Supplier Identification : Component Manufacturer Name : TAKATA This company no longer exists) Address : NR NR Country : NR Chronology : January 15, 2020: Meeting to discuss this topic was held between Volkswagen and the NHTSA. January 21, 2020: Follow-up meeting between Volkswagen and the NHTSA. As an outcome of the meeting, the NHTSA clarified its expectation of a recall of all SDI-D inflators in the Volkswagen Beetle and Beetle Convertible vehicles. February 2020 – April 2020: Volkswagen and the NHTSA discussed the terms of a potential recall program internally and between the parties. April 30, 2020 – May 5, 2020: An agreement between Volkswagen and the NHTSA to address the recall of vehicles equipped with Takata SDI-D airbag inflators was reached and fully executed by Volkswagen Group of America, Inc. and the NHTSA. December 9, 2020: Pursuant to the schedule set out in the agreement with the NHTSA, Volkswagen’s Product Safety Committee decided to conduct a safety recall for MY 2012-2014 Volkswagen Beetle and Beetle Convertibles containing SDI-D inflators as original equipment. December 14, 2022: Pursuant to the schedule set out in the agreement with the NHTSA, Volkswagen’s Product Safety Committee decided to conduct a safety recall for MY 2015-2016 Volkswagen Beetle and Beetle Part 573 Safety Recall Report 22V-945 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Convertibles containing SDI-D inflators as original equipment. Volkswagen is not aware of any warranty or field claims relating to this issue. Description of Remedy : Description of Remedy Program : The driver frontal airbag will be replaced at no cost to customers. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recalled component is the driver frontal airbag. The new part is an airbag not containing ammonium nitrate with numbers 5C5.880.201.AD and 5C5880201AE. Identify How/When Recall Condition was Corrected in Production : Not applicable. The subject vehicles are no longer in production. Recall Schedule : Description of Recall Schedule : Dealers/owners: on or before February 17, 2023 Planned Dealer Notification Date : FEB 17, 2023 – FEB 17, 2023 Planned Owner Notification Date : FEB 17, 2023 – FEB 17, 2023 * NR – Not Reported

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 69EM_DLR_ADV Advance Notice – Safety Recall 69EM / Driver Frontal Airbag Inflator (Takata SDI-D) This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: January 05, 2023 Issue: The driver’s side airbag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. Repair:  REPAIR NOT YET AVAILABLE  Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2015 2016 BEETLE 23,451 USA 2015 2016 BEETLE CONVERTIBLE 14,107 CAN 2015 2016 BEETLE 3,116 CAN 2015 2016 BEETLE CONVERTIBLE 1,284 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE

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Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. 69EM USA Form No. F_3.4_AHQ-CP-C_054 Rev. 4.0 IMPORTANT SAFETY RECALL This notice applies to your vehicle: NHTSA: 22V945 Volkswagen Recall: 69EM – Driver Frontal Airbag INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. Why we sent you this letter. This is an interim safety recall notice about a recall for your vehicle. It contains important information you need to know, even though a repair is not yet available. Please share this letter with everyone who drives your vehicle. About this recall: The driver’s side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. A recall repair is not yet available. We will send another letter as soon as the recall work can be completed on your vehicle and once parts supply permits. What you can do now: Please do not contact your dealer about this recall; they do not yet have the parts available to schedule this recall repair for you. As always, if you are experiencing any issues with your vehicle, please reach out to your authorized Volkswagen dealer for assistance. Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available as soon as possible. We apologize for any inconvenience this letter may cause. Sincerely, Volkswagen Customer Protection Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326 Si tiene alguna pregunta sobre este comunicado, póngase en contacto con nosotros mediante su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a http://www.safercar.gov. Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros registros. 69EM EE. UU. Formulario No. F_3.4_AHQ-CP-C_054 Rev. 4.0 CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Este aviso corresponde a su vehículo: NHTSA: 22V945 Campaña de llamada a revisión de Volkswagen: 69EM – Bolsa de aire del pasajero delantero AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO POR MOTIVOS DE SEGURIDAD El servicio de reparación por la llamada a revisión aún no está disponible El presente aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tráfico y Vehículos Motorizados. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2015-2016. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta medida. Por qué le enviamos esta carta. Este es un aviso de campaña de llamada a revisión provisional sobre un servicio de reparación para su vehículo. Contiene información importante que debe conocer, aunque todavía no haya una reparación disponible. Comparta esta carta con todos los que conducen su vehículo. Acerca de esta campaña de llamada a revisión: El inflador de la bolsa de aire del lado del conductor podría explotar debido a la degradación del propelente luego de una exposición prolongada a humedad alta absoluta, temperaturas altas y los diferentes ciclos de temperatura alta. Una explosión del inflador puede ocasionar que el conductor u otros pasajeros se golpeen con fragmentos filosos de metal, lo que puede provocar lesiones graves o la muerte. El servicio de reparación por la llamada a revisión aún no está disponible. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo y una vez que el suministro de piezas lo permita. Qué puede hacer ahora: No se comunique con su concesionario sobre esta reparación, ellos aún no cuentan con las piezas necesarias para programar esta reparación para usted. Como siempre, si tiene algún problema con su vehículo, póngase en contacto con su concesionario Volkswagen autorizado para obtener ayuda. Su seguridad y la de sus pasajeros es nuestra prioridad principal y estamos trabajando para que haya un servicio de reparación disponible cuanto antes. Nos disculpamos por cualquier inconveniente que esta carta pueda causarle. Atentamente, Defensa del Consumidor de Volkswagen

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 1 of 16 Safety Recall Code: 69EM Subject Driver Frontal Airbag Document History Date Summary 10/24/2023 Original publication Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2015 2016 BEETLE 23,451 USA 2015 2016 BEETLE CONVERTIBLE 14,107 CAN 2015 2016 BEETLE 3,116 CAN 2015 2016 BEETLE CONVERTIBLE 1,284 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The driver’s frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death. Corrective Action Replace driver’s frontal airbag. Code Visibility On January 05, 2023, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in October 2023. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 2 of 16 Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 3 of 16 Parts Information Parts Control Type: Upper Order Limit Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity. Initial Allocation: YES Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method AD 1 5C5-880-201-AD 81U Airbag UOL AE 1 5C5-880-201-AE 81U Airbag UOL NOTE Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 4 of 16 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 69EM Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark AIRBAG* as causal part Vehicle Wash/Loaner USA: Do not claim wash under this action. For rental/loaner claiming, see special coverage claiming section. Canada: Do not claim wash/loaner under this action Criteria I.D. AD LABOR Labor Op Time Units Description 6958 55 99 40 Replace driver frontal airbag 0150 00 00 Time stated on diagnostic protocol Clear repair related faults PARTS Quantity Part Number Description 1.00 5C5880201AD81U AIRBAG* Continued on next page The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 5 of 16 Criteria I.D. AE LABOR Labor Op Time Units Description 6958 55 99 40 Replace driver frontal airbag 0150 00 00 Time stated on diagnostic protocol Clear repair related faults PARTS Quantity Part Number Description 1.00 5C5880201AE81U AIRBAG* USA ONLY – Special Coverage Claiming Rental Car/Loaner Claiming Criteria I.D. All criteria – MUST BE CLAIMED ON A SEPARATE LINE – – DO NOT PUT ON CAMPAIGN CLAIM – Claim Type: 1SP Service Number: X176 Damage Code: 0055 Vendor Code: 444 Loaner or Rental Labor Operation: X176US00 The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 6 of 16 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 22V945 Subject: Safety Recall 69EM –Driver Frontal Airbag Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The driver’s frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver’s frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 7 of 16 Customer Letter Example (Canada) Letter Example (USA) This notice applies to your vehicle: , Transport Canada Recall: 2022-735 Subject: Safety Recall 69EM –Driver Frontal Airbag Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The driver’s frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver’s frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 8 of 16 Repair Overview • Replace driver’s frontal airbag. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 9 of 16 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 10 of 16 Section B – Repair Procedure WARNING Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document. Disconnect the 12V battery with the ignition switched ON: WARNING Accident risk. When working on pyrotechnic components (such as airbags and belt tensioners), the battery must be disconnected with the ignition switched ON. • Turn ON the ignition. • Access the battery. • Loosen the nut <3>. • Remove and isolate the battery ground cable <2> from the battery terminal. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 11 of 16 Replacing driver’s frontal airbag: NOTE • The screwdriver mentioned in the following should be about 175 mm long and have a blade width of 7 mm. • The following describes removing and installing the airbag unit inside a multifunction steering wheel. • Move the steering wheel to the lowest position. • Adjust the steering wheel depth (reach) so it is in the fully extended position. • Turn the steering wheel to the position illustrated. • Insert a screwdriver all the way into the hole on the back of the steering wheel. • Turn the screwdriver 90° . • This will release the retainers <1> in the direction of the for the airbag unit on the right side of the steering wheel. NOTE If it is not a multifunction steering wheel, then the airbag must be removed from the steering wheel bezel on the upper edge after actuating the lock. • Turn the steering wheel 180°. • Open the retainer for the airbag unit on the left side of the steering wheel, as described. • Turn the steering wheel back to its center position. • Loosen the airbag unit from the steering wheel. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 12 of 16 WARNING Before handling pyrotechnic components (for example, disconnecting the connector), the person handling it must “discharge static electricity”. This can be done by touching the door striker, for example. • Release the connector lock and disconnect the airbag connector <1>. • Vehicles with multifunction steering wheel: Release the connector lock and disconnect the connector <2>. • Install new airbag in the reverse order of removal. Crit. Part Number Part Description AD 5C5-880-201-AD 81U Airbag AE 5C5-880-201-AE 81U Airbag • Connect the airbag connector <1> with the wiring harness to the back of the airbag unit <3>. • The airbag connector must click into place. • Insert the connector <2> in the connector lock. This is required only on the multifunction steering wheel. • Press the airbag unit <3> into the steering wheel until it audibly engages. • Gently pull on the airbag unit to make sure it is locked securely inside steering wheel on the left and right sides. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 13 of 16 Reconnect 12V battery: WARNING Ignition must be ON when connecting battery. If pyrotechnic components (e.g. airbag, belt tensioner) are not repaired correctly, they may deploy unintentionally after connecting battery. There must not be anyone inside the vehicle when connecting the battery. • Disconnect the connector <2> from the Battery Monitoring Control Module -J367- <3> (if equipped). • Attach the battery ground cable clamp by hand to the battery negative terminal and torque the nut <1> to 6 Nm. • Reconnect the connector to the Battery Monitoring Control Module -J367- (if equipped). • Cycle the ignition off and back on. • Set clock to local time. • Activate the convenience open/close functions. • Check the DTC memories of all the control units and erase under-voltage faults if necessary. NOTE • After connecting the battery and switching on the ignition, the ASR/ESP Control Lamp -K155- and Electromechanical Power Steering Indicator Lamp light up continuously. The indicator lamps switch off automatically after driving a short distance (less than 100 meters). This activates Steering Angle Sensor -G85-. • Once -G85- is activated and the ignition is cycled, the Start/Stop function (if equipped) will also start working again and any faults related to the battery being disconnected should be able to be cleared. Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 14 of 16 Section C – Campaign Completion Label Install Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Repair is Complete, Please Refer to Takata Part Return Process on Separate Tabs in ELSA and Service References in Elsa2Go. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 15 of 16 Appendix A – Warning and Safety Precautions WARNING General Safety Precautions when Working with Pyrotechnic Components: • Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated • This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters. • Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval. • Never check with test lamps, voltmeter or ohmmeters. • Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer. • When replacing pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal. • Wait 10 seconds after disconnecting the battery. • The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this. • Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts. • Wash your hands after touching ignited pyrotechnic components from the restraint system. • Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury. • Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage. • Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin. • Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging. • Do not leave pyrotechnic components lying in the open unattended. • Do not treat pyrotechnic components with grease, cleaning solutions or similar products. • Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time. • People in the immediate vicinity of the workplace must be protected from possible noise and projectiles. • Pyrotechnic components can trigger unintentionally. • In the event of deployment: o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling. o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at least 10 minutes before handling. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69EM Page 16 of 16 Appendix B – Rental Car/Loaner FAQ TAKATA AIRBAG CLASS ACTION SETTLEMENT DEALERSHIP FAQS Q: What is an eligible class member entitled to under the Enhanced Rental Car/Loaner Program? A: Under the Enhanced Rental Car/Loaner Program, VWGoA or Audi of America will provide a rental or loaner vehicle to every owner or lessee who (i) brings one of the covered recalled vehicles to a Volkswagen or Audi dealer for completion of the remedy of the recall and (ii) requests a rental/loaner vehicle while awaiting the remedy for the recall, while the remedy for the recall is in progress, or if there is a delay in performing the remedy for the recall on the affected vehicle. Q: Is there any information a customer must provide to participate in the Enhanced Rental Car/Loaner Program? A: The customer must provide adequate proof of insurance. If a rental car (as opposed to a loaner car) is provided, the customer must meet the applicable rental car company’s guidelines, including age restrictions. Q: How long will a rental or loaner car be provided to an eligible class member under the Enhanced Rental Car/Loaner Program? A: The rental/loaner car will be available until the remedy for the recall is performed on the affected vehicle, at which time the rental/loaner vehicle must be promptly returned to the provider of the rental/loaner vehicle in the same condition (excepting ordinary wear and tear) as received. Absent extenuating circumstances, the rental/loaner vehicle must be returned when the recall is completed. And in no event will VWGoA or Audi of America pay for a rental car or provide a loaner for more than 7 days after the remedy for the recall is completed on a vehicle. Q: How early can an eligible class member expect to be provided a rental/loaner car under the Enhanced Rental Car/Loaner Program? A: The Enhanced Rental Car/Loaner Program will take effect no later than 30 calendar days following November 10, 2021, the date of the Court’s issuance of an order preliminarily approving the Settlement.

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69EM USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 22V945 Subject: Safety Recall 69EM – Driver Frontal Airbag Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2015-2016 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The driver’s frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver’s frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69EM USA IMPORTANT SAFETY RECALL If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69EM EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 El presente aviso corresponde a su vehículo: , NHTSA: 22V945 Asunto: Campaña de llamada a revisión 69EM – Bolsa de aire delantera del conductor Estimado propietario de un vehículo Volkswagen: El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en determinados vehículos Volkswagen modelos 2015-2016. Nuestros registros indican que usted es propietario de uno de los vehículos afectados por esta medida. ¿Cuál es el problema? El inflador de la bolsa de aire del lado del conductor podría explotar debido a la degradación del propelente luego de una exposición prolongada a humedad alta absoluta, temperaturas altas y diferentes ciclos de temperatura alta. Una explosión del inflador puede ocasionar que el conductor u otros pasajeros sean golpeados por fragmentos filosos de metal, lo que puede provocar lesiones graves o la muerte. ¿Qué haremos? Para poder corregir este defecto, su concesionario Volkswagen autorizado reemplazará la bolsa de aire delantera del lado del conductor. Este servicio tardará alrededor de una hora y se realizará de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite más tiempo para la reparación y la organización del horario del taller. ¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de reparación. Para concertar una cita en línea, ingrese a www.vw.com/find-a-dealer. Vehículos rentados y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros. ¿De qué otra forma podemos ayudarlo? Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298. Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69EM EE. UU. CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Verificación de su vehículo para campañas de llamada a revisión o de servicio vigentes Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Búsqueda de campañas de llamada a revisión o de servicio. Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov. Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo. Atentamente, Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 69EM_DLR_LAUNCH Repair Available – Safety Recall 69EM / Driver Frontal Airbag This notice is for: All Dealer Personnel Date: October 23, 2023 Issue: The driver’s frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling. An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death. Repair: • REPAIR AVAILABLE – October 24, 2023 – Replace driver’s frontal airbag • See ELSA and the Service References tool in Elsa2Go for complete repair & claiming instructions • Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair. • Repair every affected inventory vehicle before delivery to consumers. Parts Department: Parts will be managed with a weekly Upper Order Limit. Please coordinate with your service department to ensure that parts are available for all scheduled appointments. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2015 2016 BEETLE 23,451 USA 2015 2016 BEETLE CONVERTIBLE 14,107 CAN 2015 2016 BEETLE 3,116 CAN 2015 2016 BEETLE CONVERTIBLE 1,284 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: • Schedule owner repairs immediately • Owner mailing – October 2023 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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