97ZZ High Voltage Battery Control Module May Restart – 2021 Volkswagen ID.4

SEOCONTENT-START

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 2
Form No. F_3.4_AHQ-GQO-CP-C_066 Rev. 2.0 97ZZ
Frequently Asked Questions (FAQ)
ACTION SUMMARY
Campaign
Safety Recall 97ZZ – High-Voltage Battery Management Control Module Software
Action Status
REPAIR AVAILABLE
Market(s)
USA & Canada
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
ID4
20,904
CAN
2021
2021
ID4
1,433
Problem Description
The high voltage (HV) battery management control module may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control module resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without pre-warning and may increase the risk of a crash.
Precautions
Volkswagen has not issued a stop drive for this recall. Affected vehicles can continue to be driven as usual.
In the interim, if the recall condition described above occurs in a vehicle, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed.
As a reminder, the vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. Anyone who drives the vehicle should review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging that they may see.
Customer Notification
In March 2023, owners will receive the official recall notification letter via first-class mail. The letter will provide information of the next steps owners can take to obtain the recall remedy.
Repair Available
March 29, 2023
Is a loaner vehicle being covered under this action?
Please refer to the claiming instructions in the campaign circular for complete details.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory.
In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demonstrator use until this repair has been performed.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 2 of 2
Form No. F_3.4_AHQ-GQO-CP-C_066 Rev. 2.0 97ZZ
or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
What if dealers have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Direct press inquiries to Volkswagen Public Relations.

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Oear ,
Our records show that the following actions are open on your
Volkswagen ID.4. Safety Recall 97ZZ • High Voltag�(HV) Battery Management Control Module Software
This safety recall can be performed at any authorized Volkswagen dealer, and should be scheduled without delay. Service Action 93P7 • HV Battery Cell Module(�) According to our records, your vehicle will need battery cell module(s) replaced under this action. Only a certified Volkswagen High Voltage battery repair dealer can perform repairs under this service actidn. When making your appointment for this service action, please ensure your dealer is a certified Volkswagen High Voltage battery repair dealer. What Y.OU should do: Please contact your certified Volkswagen battery repair dealer to schedule this work as soon as possible. We expect that your vehicle will need to remain at the dealership for at least a one (1) day for the safety recall remedy, and for an additional three (3) days for the service action work. Your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. To locate the nearest Volkswagen High Voltage Battery Repair Certified dealer, please visit: httP-s://www.vw.com/en/dealer-search.html
We thank you for your continued patience. Our dealers are ready and looking forward to hearing from you soon.
Warm Regards, Rachael Zaluzec
SVP, Marketing and Customer Experience
Volkswagen Group of America

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97ZZ REPAIR CHECKLIST
NOTE
This checklist is not intended to replace the 97ZZ work instructions. It is meant to help guide the technician through the repair and ensure that no steps are missed. Refer to the 97ZZ work instructions for specific repair steps.
This document should be printed, filled out and attached to the work order.
Vehicle VIN: Technician Name Repair Date:
Prerequisite Steps
32 GB USB Drive created (no other sizes can be used) (Criteria 01 vehicles only)

ODIS Service version at V11.0.0 – Diagnostic Content 2.47.5 or higher

Dealer firewall settings meet the specified requirements

ODIS user has SFD access

Windows Power Options set correctly

One key available and key battery is OK

Second key more than 20 meters from the vehicle

New 12V battery properly charged (Criteria 01 vehicles only)

VAS5908 Battery charger attached

Front door windows both rolled down

No pre-existing “No Communication” or “Faulty Control Module” faults stored for modules that require updating

Service interval adaptation channel $0541 read out and recorded:
Distance driven since the last inspection = Time since the last inspection =

Step 1 – USB Flash of ICAS3 (Criteria 01 vehicles only)
Pre-flash:
Nothing connected to vehicle’s OBD diagnostic connection

Hazards on

Driver door open (must remain open for entirety of ALL flashes)

Seat belt buckled into driver’s seat buckle

Key placed over reader coil in center cup holder

Post-flash:
Radio System Information displays: Device part number – 10A035842J, Software – 0561

Seat belt unbuckled from driver seat buckle

Ignition turned off

USB drive removed

Step 2 – Replacing 12V Battery (Criteria 01 vehicles only)
Before replacing 12V battery:
Serial number from NEW battery recorded

Ignition turned off

Brake pedal was briefly pressed and 2 minutes has elapsed

Zero voltage measured on 12V battery cables after removing negative terminal

After replacing 12V battery:
All power cables installed on fuse panel A

All connections properly torqued

Battery cable cover installed prior to tightening negative terminal

Battery monitoring control module -J367- plugged back in

Step 3 – Perform Software Update SVM
Pre-flash:
VAS5908 Charger turned OFF and back ON to reset default charging time

VAS5908 Charger connected to 12V battery

Seat belt unbuckled from driver seat buckle

USB drive removed

Hazards on

Driver door open (must remain open for entirety of ALL flashes)

Scan tool is communicating with the diagnostic head by USB

ODIS shows address 005F software = 0561

ODIS shows address 8125 software = 0561

Ignition cycled OFF, then back ON before starting the SVM

Post-flash:
ALL control modules reporting OK

Step 4 – Perform Bus Sleep Procedure
All keys at least 20 meters from vehicle

Nothing connected to vehicle’s OBD diagnostic connection

Hazards off

Battery charger removed from 12V battery

All doors, hood are rear lid closed

Vehicle locked

15 minutes elapsed before turning ignition back on

Step 5 – Perform Software Configuration via SVM
Pre-flash:
VAS5908 Charger turned OFF and back ON to reset default charging time

VAS5908 Charger connected to 12V battery

Hazards on

Driver door open (must remain open for entirety of ALL flashes)

Scan tool is communicating with the diagnostic head by USB

Ignition cycled OFF, then back ON before starting the SVM

Post-flash:
ALL control modules reporting OK

Step 6 – Perform Replace 12V Battery Test Plan (Criteria 01 vehicles only)
Test plan completed

Step 7 – Perform Bus Sleep Procedure
All keys at least 20 meters from vehicle

Nothing connected to vehicle’s OBD diagnostic connection

Hazards off

Battery charger removed from 12V battery

All doors, hood are rear lid closed

Vehicle locked

15 minutes elapsed before turning ignition back on

Step 8 – Perform VKMS Adaptation Test Plan
Test plan completed

Step 9 – Perform Manual Basic Settings
G85 manual basic settings completed and warning light in cluster has gone out

Front and rear window end stops set

Temperature unit setting confirmed based on customer preference in infotainment display

Step 10 – Adjusting Service Interval
005F adaptation channel $0548 – “distance driven since the last inspection” checked and adjusted

005F adaptation channel $0549 – “time since the last inspection” checked and adjusted

Step 11 – Perform GFF Test Plans For All Faults Created by the Flash Process
All test plans for repair related faults completed

Verify ID Light operation after road test

Step 12 – Replacing Owner’s Manual (if required)
First page of original owner’s manual removed and placed with new owner’s manual

New owner’s manual AND tow hook supplement placed in glove compartment and original owner’s manual discarded

Step 13 – Print and Provide Additional Owner’s Manual Supplement
“Technical Modifications” owner’s manual supplement printed

Printed supplement placed in glove compartment with owner’s manual information

Final Steps
Campaign completion label applied next to vehicle emission control information label


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View in Browser
Dear [Customer Name],
Recently, the software updates for your Volkswagen ID.4 offered under Service Action 97FY were put on hold. This was because Volkswagen discovered that additional software improvements were necessary in order to address important vehicle concerns.
Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen ID.4 vehicles. We would like to let you know more about this upcoming recall, and what this means for your vehicle. To help keep you informed, you will receive future communications from Volkswagen about this recall.
About this Safety Recall:
The high voltage (HV) battery management control unit may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control unit resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without warning, and may increase the risk of a crash.
Right now, this recall repair is not yet available.
Currently your dealer does not have the recall remedy available to perform the recall work. Volkswagen is working to make the recall repair available as quickly as possible. By March 31st, 2023, you will receive the official recall notification letter via first class mail. This recall notification letter will provide information of the next steps you can take to obtain this software update.
In the interim, if the recall condition described above occurs in your vehicle:
1. The driver will receive an immediate warning in the instrument cluster.
2. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed/repaired.
Your safety and that of your passengers is our highest priority. We apologize for any inconvenience this letter may cause and appreciate your patience as we continue to provide you with improved solutions and experiences.
Best Regards,
Rachael Zaluzec VP, Customer Experience & Digital Strategy Volkswagen Group of America

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Technical modifications
ID.3, ID.4, ID.5
This supplement describes revisions that have been produced after publication of the “ID.3, ID.4, ID.5” Owner’s Manual. The new section replaces the corresponding sec- tions “Driving” and “Exiting a vehicle while the vehicle’s drive system is active” as well as “Parking and maneuvering”, “Electronic parking brake” and “Automatic switch-on if you leave the vehicle incorrectly” of the Owner’s Manual editions up to 2022/06.
Please refer to the other sections of the Owner’s Manual for all other information, de- scriptions, and specifications for the operation and handling of your vehicle, such as information you should know regarding your personal safety and the safety of your passengers.
Technical modifications ID.3, ID.4, ID.5
V1, R1, Supplement 1, en_US Print status: 24.02.2023
English USA: 2023.02 Teile-Nr.: NA7012723FB
NA7012723FB

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IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 2
Form No. F_3.4_AHQ-GQO-CP-C_066 Rev. 2.0 97ZZ_RNA
Frequently Asked Questions (FAQ)
ACTION SUMMARY
Campaign
Safety Recall 97ZZ – High-Voltage Battery Management Control Module Software
Action Status
REPAIR NOT YET AVAILABLE
Market(s)
USA & Canada
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
ID4
20,904
CAN
2021
2021
ID4
1,433
Problem Description
The high voltage (HV) battery management control module may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control module resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without pre-warning and may increase the risk of a crash.
Precautions
Volkswagen has not issued a stop drive for this recall. Affected vehicles can continue to be driven as usual.
In the interim, if the recall condition described above occurs in a vehicle, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed.
As a reminder, the vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. Anyone who drives the vehicle should review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging that they may see.
Customer Notification
On February 06, 2023, the Volkswagen brand sent an email communication to some affected owners informing them about this safety recall.
Volkswagen is working to make the recall remedy available as quickly as possible. By March 31, 2023, we will send the official recall notification letter via first-class mail. This recall notification letter will provide information of the next steps owners can take to obtain the recall remedy.
Campaign Code Visibility for Dealers/Owners
On February 07, 2023 the campaign code was applied to the affected vehicles and is visible in ELSA.
Also on February 07, 2023, the recall code was activated for both the NHTSA safercar.gov and vw.com VIN lookup tools. Customers can confirm a vehicle’s eligibility for this or any other recall/service campaign by entering the Vehicle Identification Number (VIN) into one of these tools.
What is the status of this recall repair?
The recall repair is not yet available.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 2 of 2
Form No. F_3.4_AHQ-GQO-CP-C_066 Rev. 2.0 97ZZ_RNA
Why has a recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.
What if a customer wants their vehicle repaired immediately?
Volkswagen has not issued a stop drive for this recall. Affected vehicles can continue to be driven as usual. At this time, a recall remedy is not available.
If a vehicle is not currently experiencing any issues, inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.
As a reminder, the vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. Anyone who drives the vehicle should review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging that they may see.
Any vehicle experiencing issues should be diagnosed by an authorized dealer following existing repair guidelines.
Is a loaner vehicle being covered under this action?
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory.
In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demonstrator use until this repair has been performed.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
What if dealers have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Direct press inquiries to Volkswagen Public Relations.

**************************************************************************************************************

Oear ,
Our records show that the following actions are open on your
Volkswagen ID.4. Safety Recall 97ZZ • High Voltag�(HV) Battery Management Control Module Software This safety recall can be performed at any authorized Volkswagen dealer, and should be scheduled without delay.
Service Action 93P7 • HV Battery Cell Module(�) To identify this issue, your authorized Volkswagen dealer will evaluate your vehicle to determine if any battery cell module(s) needs
replacement.
If the evaluation shows a battery cell module(s) needs replacement, your Volkswagen dealer may be able to perform the work if they are a certified Volkswagen High Voltage battery repair dealer. If they are not, you will to need to make an appointment to have this work completed at a certified Volkswagen High Voltage battery repair dealer. What you should do: Please contact your authorized Volkswagen dealer to schedule this work as soon as possible. We expect that your vehicle will need to remain at the dealership for at least a one (1) day for the safety recall remedy, and for an additional three (3) days for the service action work if a repair is needed. Your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. To locate the nearest Volkswagen High Voltage Battery Repair Certified dealer, please visit: httP-s://www.vw.com/en/dealer-search.html
We tl’lafll< you fer your eefllinued f:)atienee. Ourdealers are ready afld looking forward to hearing from you soon.
Warm Regards, Rachael Zaluzec
SVP. Marketing and Customer Experience
Volkswagen Group of America

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TOPIC TYPE RECALL CODE QUESTION ANSWER Safety Recall 97ZZ Safety Recall 97ZZ
What vehicles are included in Safety Recall 97ZZ? What is the safety concern for Safety Recall 97ZZ? The high voltage (HV) battery management control module may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control module resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without pre- warning and may increase the risk of a crash. has not issued a stop drive for
Are there any precautions I should take because my vehicle is part of Safety Recall 97ZZ? this recall. Affected vehicles can continue to be driven as usual. In the interim, if the recall condition described above occurs in a vehicle, the driver will receive an immediate warning in the instrument cluster. If you are experiencing this situation please contact your authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed. As a reminder, the vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. Anyone who drives the vehicle should review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging that they may see. What is the repair for the Safety Recall 97ZZ? This recall repair is not yet available. Volkswagen will send you a letter via first-class mail to let you know when you can schedule the repair with your dealer. When will
the repair for Safety Recall 97ZZ be available? Right now, your dealer does not have the recall remedy information available to perform the recall work. Volkswagen is working to make the recall remedy available as quickly as possible, and we will send you another letter once repairs can begin. At that time, you will be able to schedule this work with your authorized Volkswagen dealer. In the interim, if the recall condition described above occurs in your vehicle, the driver will receive an immediate warning in the instrument cluster.
Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed. As a reminder, your vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. We encourage you and anyone who drives your vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging you may see.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 1 of 50
Safety Recall
Code: 97ZZ
Subject
High Voltage (HV) Battery Management Control Module Software
Document History
Date
Summary
06/30/2023
Updated Parts Information section
05/09/2023
Updated claiming instructions to include the max allowed GFF time and additional claiming in the event flash errors occur.
Additional troubleshooting information/notes added for common flash issues. If an error occurs, consult the 97ZZ work instructions first.
03/29/2023
Original publication
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
ID4
20,904
CAN
2021
2021
ID4
1,433
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The high voltage (HV) battery management control unit may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control unit resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without warning, and may increase the risk of a crash.
Corrective Action
Update software for the HV battery management control unit and the pulse inverter control unit.
Additionally, certain vehicles included in this recall that were produced within a specific time period may also receive non-recall-related hardware and software improvements free of charge. These updates can include installing a more robust 12-volt battery, as well as software improvements and multiple security patches, as well as an updated version of the owner’s manual.
Precautions
If the recall condition described above occurs in the vehicle, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed.
As a reminder, the vehicle owner’s manual contains important information regarding the vehicle’s warning lights and messages. We encourage customers and anyone who drives the vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging they may see.
Code Visibility
On February 06, 2023, the campaign code was applied to affected vehicles.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 2 of 50
Owner Notification
Owner notification took place in March 2023. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 3 of 50
Parts Information
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
1
000-915-105-FA DSP
12V Battery
POC Drop Ship
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable.
NOTE
Batteries have a 15 month threshold to be used in vehicles. Please make sure you are using batteries in first in first out (FIFO) order, reducing the risk of obsolescence.
Interstate standard return process regarding expiration dates are to be used for this action.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 4 of 50
Owner’s Manual Ordering Information
Ordering Method:
Technical Literature Ordering Center
Owner’s manual kits can be ordered using the “Technical Literature Ordering Center” found on vwhub.com.
Initial Allocation:
YES
IMPORTANT:
Dealers expected to do repairs were sent an initial allocation prior to customer notification.
The allocation included a delivery of owner’s manuals and a separate delivery of tow hook supplements.
If additional quantities are needed, please order the part numbers listed below.
Criteria
Quantity
Part Number
Description
03
1
11A012723SG
US English Kit (US English owner’s manual + English tow hook supplement)
04
1
11A012722DG
CAN English Kit (CAN English owner’s manual + English tow hook supplement)
05
1
11A012742DG
CAN French Kit (CAN French owner’s manual + French tow hook supplement)
NOTE
Canadian dealers must provide one of these documents in the language of the customer’s choice.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 5 of 50
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.
Service Number
97ZZ
Damage Code
0099
Parts Vendor Code
WWO
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark BATTERY* as causal part if 12V battery is replaced
Mark labor as causal if 12V battery is not being replaced
Vehicle Wash
Do not claim wash under this action
Vehicle Loaner (USA ONLY)
See special claiming instructions for rental/loaner claiming.
NOTE: A second claim must be entered for rental/loaner claiming
Vehicle Loaner (Canada ONLY)
Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.
Vehicles may have more than one criteria.
Complete and claim all applicable criteria on one claim.
Continued on next page
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 6 of 50
Criteria I.D.
01
Update software. Replace 12V battery.
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
9710 25 99
60
Update ICAS3 with USB
2706 01 99
10
Check 12V battery
2706 55 99
60
Replace 12V battery
2706 89 99
10
Charge 12V battery (if necessary)
2706 02 99
25 TU per bus sleep
Perform up to four bus sleep procedures
0121 00 04
10
Test drive
0150 00 00
Time stated on diagnostic protocol(s)
(up to 820)
Perform software update SVM, software configuration SVM and complete all necessary GFF test plans
NOTE: If the software update and related GFF work is performed on more than one diagnostic session, the multiple GFF logs can be added together.
Ensure the GFF logs are added together correctly. For example, two logs from the same diagnostic session are not allowed.
Claims and GFF logs may be audited to ensure that the actual GFF log time is being claimed.
PARTS
Quantity
Part Number
Description
1.00
000915105FADSP
BATTERY*
Criteria I.D.
02
Update software.
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
2706 02 99
25 TU per bus sleep
Perform up to four bus sleep procedures
0121 00 04
10
Test drive
0150 00 00
Time stated on diagnostic protocol(s)
(up to 300)
Perform software update SVM, software configuration SVM and complete all necessary GFF test plans
NOTE: If the software update and related GFF work is performed on more than one diagnostic session, the multiple GFF logs can be added together.
Ensure the GFF logs are added together correctly. For example, two logs from the same diagnostic session are not allowed.
Claims and GFF logs may be audited to ensure that the actual GFF log time is being claimed.
Continued on next page
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 7 of 50
Criteria I.D.
01 or 02
ADDITIONAL LABOR (if needed)
The following can be claimed only if flash errors occurred and the max GFF time has been exceeded.
ALL claims with this labor operation will be reviewed. If the additional time is not warranted, the claim will be cancelled.
Enter a short problem description on the update failure as additional information in the SAGA comment field.
Labor Op
Time Units
Description
0150 00 99
Up to 380
Additional time to complete flash
(if necessary)
Criteria I.D.
03 or 04 or 05 (owner’s manual kit)
NOTE: All owner’s manual kits include the necessary owner’s manuals and the owner’s manual supplement.
Provide owner’s manual kit.
OUTSIDE MATERIAL
Crit.
Qty
Part Number
Description
Amount
03
1
11A012723SG
USENGLISHKIT
$7.76 (USD)
$10.59 (CAD)
04 or 05
1
11A012722DG
CANENGLISHKIT
$16.97 (USD) $22.90 (CAD)
1
11A012742DG
CANFRENCHKIT
$29.73 (USD) $40.13 (CAD)
NOTE: Vehicles with criteria 04 and 05 can claim either the CANENGLISHKIT or the CANFRENCHKIT.
Vehicle Loaner
(USA ONLY)
Enter vehicle loaner claim as a separate, second claim
Allowed time = up to 2 days
Claim Type
1 SP
Service Number
X182
Damage Code
0055
Damage Location
Blank
Parts Vendor Code
K21
Outside Labor Operation
X182US00 (mark as causal)
Enter dollar amount on rental/loaner invoice (Up to $53 per day)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 8 of 50
Customer Letter Example (USA)
This notice applies to your vehicle: ,
NHTSA: 23V040
Subject: Safety Recall 97ZZ – High Voltage (HV) Battery Management Control Module Software
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen ID.4 vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The high voltage (HV) battery management control unit may reset or the pulse inverter may be deactivated while driving. If the HV battery management control unit resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without warning, increasing the risk of a crash.
What will we do?
To correct this defect, your authorized Volkswagen dealer will update software for the HV battery management control unit and the pulse inverter control unit. This work will take up to eleven (11) hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Additionally, certain vehicles included in this recall that were produced within a specific time period may also receive non-recall-related hardware and software improvements free of charge. These updates can include installing a more robust 12-volt battery, as well as software improvements and multiple security patches, as well as an updated version of the owner’s manual.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Important Note for Car-Net® Subscribers
If your vehicle is currently enrolled in Car-Net and the Car-Net app is downloaded to your phone or other mobile device, you may receive several notifications during the update process as your dealer is performing this recall work. This is normal and should not be a cause for concern.
Precautions you should take
If the recall condition described above occurs in your vehicle, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed.
As a reminder, your vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. We encourage you and anyone who drives your vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging you may see.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 9 of 50
Customer
Customer Letter Example (Canada)
This notice applies to your vehicle: ,
Transport Canada Recall: 2023-034
Subject: Safety Recall 97ZZ – High Voltage (HV) Battery Management Control Module Software
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The high voltage (HV) battery management control unit may reset or the pulse inverter may be deactivated while driving. If the HV battery management control unit resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without warning, increasing the risk of a crash.
What will we do?
To correct this defect, your authorized Volkswagen dealer will update software for the HV battery management control unit and the pulse inverter control unit. This work will take about eleven (11) hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Additionally, certain vehicles included in this recall that were produced within a specific time period may also receive non-recall-related hardware and software improvements free of charge. These updates can include installing a more robust 12-volt battery, as well as software improvements and multiple security patches, as well as an updated version of the owner’s manual.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work.
Important Note for Car-Net® Subscribers
If your vehicle is currently enrolled in Car-Net and the Car-Net app is downloaded to your phone or other mobile device, you may receive several notifications during the update process as your dealer is performing this recall work. This is normal and should not be a cause for concern.
Precautions you should take
If the recall condition described above occurs in your vehicle, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed.
As a reminder, your vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. We encourage you and anyone who drives your vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging you may see.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 10 of 50
Repair Overview
IMPORTANT
If Safety Recall 93O2 or Service Action 93P7 are also open for the VIN being worked on, the 97ZZ must be performed before completing the 93O2 or 93P7.
NOTE
A checklist is included at the end of this document, in one of the attachment tabs in ELSA and on ServiceNet.
The checklist can be printed and used to guide the technician through all of the repair steps.
Appendix A includes the software table and will show what the updated software versions should be after completing this repair in its entirety.
Vehicles assigned Criteria 01:
1. USB Flash of ICAS3
2. Replace 12V battery
3. Execute measure code F313
4. Perform bus sleep procedure
5. Execute measure code S313
6. Execute GFF program “Replace 12V battery”
7. Perform bus sleep procedure
8. Execute GFF program “Learn VKMS”
9. Perform manual basic settings
10. Adjust service interval display
11. Execute all GFF programs listed in the test plan
12. Replace owner’s manual literature
13. Print out owner’s manual supplement
Vehicles assigned Criteria 02:
1. Execute measure code F313
2. Perform bus sleep procedure
3. Execute measure code S313
4. Perform bus sleep procedure
5. Execute GFF program “Learn VKMS”
6. Perform manual basic settings
7. Adjust service interval display
8. Execute all GFF programs listed in the test plan
9. Print out owner’s manual supplement
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 11 of 50
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Required Tools
Battery Tester/Charger
-VAS5908-
Diagnostics Interface W-LAN
-VAS6154A-
Diagnostic Tester
-VAS6150D-
(or higher)
USB Module
-VAS6154/4A-
(included with -VAS6154A-)
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 12 of 50
Required USB Drive (this is required only for vehicles assigned Criteria 01)
• The required software will have to be downloaded onto a USB (or USB-C) drive using the SD Creator program
• Reference the latest version of TSB 2054866 for additional information on the use of the SD Creator program.
• Use ONLY a 32 GB USB stick.
NOTE
The required USB drives cannot be ordered via the parts ordering system, they must be created using the SD Creator program.
The required USB drive is a servicing material. Therefore the cost of the USB drive will not be reimbursed.
The USB drive can be used for future software updates.
NOTE
If the search for the software part number returns no result, check if the certificate is valid.
Go to Settings and select the current, valid certificate used in ODIS.
Software Part Number
3G0.919.360.RK
General information for creating the USB stick:
• The Infotainment system uses a USB-C input.
• If the software is downloaded onto a USB drive, a USB to USB-C adapter will be required.
• If the software is downloaded onto a USB-C drive, a USB-C to USB adapter will be required since the VAS tester does not have a USB-C drive.
• Use ONLY a 32 GB USB stick.
• USB type C (at least USB 2.0), reading/writing speed: at least 40 MB/s / 10 MB/s.
• USB type A including type C (at least USB 2.0), reading/writing speed: at least 40 MB/s / 10 MB/s.
• Do not use a USB hub (USB distributor to use several USB devices on one USB port) to install the software update.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 13 of 50
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first, unless noted otherwise.
• Proceed to Section B
NOTE
If Safety Recall 93O2 or Service Action 93P7 are also open for the VIN being worked on, the 97ZZ must be performed before completing the 93O2 or 93P7.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 14 of 50
Section B – Repair Prerequisites
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.
 Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.
• Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
• Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
• Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
• Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 15 of 50
NOTE
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
Before starting the software update, the following conditions must be met:
• Criteria 01 vehicles – 32 GB USB drive created using SD Creator (see above instructions). NOTE: no other size USB drive will work for the ICAS3 update.
• ODIS Service version MUST be at V11.0.0 – Diagnostic Content 2.47.5 or higher. Older versions can result in longer software flash times. Requests for additional time due to longer flash times when using older ODIS versions will be denied.
• ODIS Feedback must be set up correctly:
o See communication: Offboard Diagnostic Information System Service (ODIS Service), Number: VOS-22-06 / Subject: Dedicated Email Server Configuration & Feedback Settings / Date: Feb. 1, 2022
• Dealership’s internet firewall settings must meet the specified requirements.
o See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-15 / Subject: VAS Diagnostic Device Firewall Settings / Date: December 19, 2022
• ODIS user must have SFD access.
o See communication: Offboard Diagnostic Information System Service (ODIS Service), Number: VOS-21-08 / Subject: ODIS Login – SFD Functions / Date: Mar. 11, 2021
• Windows Power Options must be set according to the ODIS tester setup directions:
o See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-13 / Subject: Change Power Options in Windows® 10 / Date: Nov. 1, 2022
o The “Device Power Management” sections from the VAS 6150X Diagnostic Laptop – Unpacking and Setup Instructions can also be referenced.
• Only one key can be in the vehicle when performing this software flash.
• The vehicle key’s battery must be ok.
• Any additional keys must be a minimum of 20 meters away from the vehicle.
• The car MUST NOT be hooked up to a high-voltage charger.
• If the 12V battery is being replaced, the new 12V battery must have sufficient charge (see Step 2 for further information).
• This work will take 7 hours or more.
• If the work steps have to be interrupted for any reason, the best stopping point is at one of the bus sleep steps.
NOTE
• All campaign software updates should be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations.
• If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 16 of 50
CRITICAL REPAIR STEP
STOP!
Before starting programming, it is essential to perform the following actions for the -VAS5908-battery charger.
The battery charger’s default setting will switch the charger off automatically after a period of time. To prevent this, the following must be carried out.
Switch it OFF and then ON again each time the charger is connected.
The battery charger’s display must have switched off before it’s restarted.
The charging time can be changed in the charger’s settings menu (access code = 6161). Refer to the owner’s manual for further information. DO NOT change any settings that will damage the charger or the vehicle.
• Connect battery charger -VAS5908-.
• When connecting the charger to the battery, connect the positive cable to the positive charging terminal for the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.
NOTE
If the customer is enrolled in Car-Net and they have the app downloaded on their phone, they may receive several notifications during the update process.
CRITICAL REPAIR STEP
STOP!
• Check for pre-existing faults.
• If any of the modules being updated are offline, the communication issue must be addressed prior to starting this procedure. See Appendix A for software table.
• Any module with a “Faulty Control Module” fault that cannot be cleared, must be addressed prior to starting the flash. The flash may fail for the affected control module.
• Diagnosis and repair of pre-existing conditions are not covered under this action.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 17 of 50
NOTE
• The service interval display may be reset by the software configuration. The current service interval must be read out first and rechecked in Step 10 after the software updates are complete.
• It is also possible that the service interval could be reset on a previous service visit if a software configuration was carried out on the vehicle. Therefore, the service interval should be compared to the vehicle’s service records. If there is a discrepancy, the service interval values will have to be adjusted accordingly.
• After the software updates are complete, the adaptation channels will also change:
o Pre-flash:
 $0541 (distance driven since the last inspection AND time since the last inspection)
o Post-flash:
 $0548 (distance driven since the last inspection)
 $0549 (time since the last inspection)
• Using Operating mode “OBD”, check and record the 005F adaptation channel $0541 for the current service interval.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 18 of 50
Step 1 – USB Flash of ICAS3 (approximate time = 35 minutes)
NOTE: this step is required only for vehicles assigned Criteria 01
• Ensure the battery charger is connected.
• Ensure there is nothing connected to the OBD diagnosis connection.
NOTE
The ignition must remain on during the entire flashing process.
• The hazards must remain on.
• The driver door must remain open.
• Buckle the seat belt into the driver seat belt buckle.
NOTE
Observe the ignition status often. Even with the door open, seat belt buckled and hazards on, it may be possible that the ignition turns off on its own. If this occurs, turn the ignition back on and the update should continue.
• Place the vehicle key over the reader coil in the center console cup holder.
• Any additional keys must be a minimum of 20 meters away from the vehicle.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 19 of 50
• Insert the USB drive into one of the USB ports.
• Turn the ignition ON.
NOTE
The radio display may display “No playable content” when the ignition is turned on. This is normal. DO NOT remove the USB drive from the USB port.
• The update will start on its own after about two minutes.
• During the update, the instrument cluster display will change multiple times.
NOTE
Observe the ignition status often. Even with the door open, seat belt buckled and hazards on, it may be possible that the ignition turns off on its own.
NOTE
If update does not start after five minutes, turn ignition off, remove USB and restart from the beginning.
CAUTION
Unless an error has occurred, the USB should never be removed from the USB port while the software update is in progress.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 20 of 50
NOTE
If “Updating CPU…” message appears for longer than 40 minutes, or if any other error message occurs, restart the update:
Turn off ignition
Remove USB
Reset ICAS3:
• Open driver door
• Remove fuse SC30 for at least 10 seconds, reinstall fuse and reattempt update from the beginning.
If the update still does not complete, recreate the USB using the SD Creator and restart from the beginning.
• The software update is complete when the message shown appears.
• Turn the ignition OFF.
• Once the update is complete, remove the USB drive from the USB port.
NOTE
The successful update message may remain, even if the ignition is switched OFF and back ON.
NOTE
The instrument cluster may remain off, even though the update is complete. If the cluster is off after 40 minutes, cycle the ignition off and back on. The successful message should now appear.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 21 of 50
• Check SW version on infotainment display.
NOTE
If SW version did not update to 0561, or if the Device part number did not change to 10A035842J:
Turn off ignition
Remove USB
Reset ICAS3:
• Open driver door
• Remove fuse SC30 for at least 10 seconds, reinstall fuse and reattempt update from the beginning.
If the update still does not complete, recreate the USB using the SD Creator and restart from the beginning.
NOTE
If a diagnostic session was started, address 005F and address 8125 must be re-identified before performing the software update in Step 3.
Failure to do so can result in error code ERP0215E when the SVM is attempted in Step 3.
Proceed to Step 2 for replacing the 12V battery.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 22 of 50
Step 2 – Replacing 12V Battery
NOTE: this step is required only for vehicles assigned Criteria 01
WARNING
Leaking battery acid.
Risk of acidic chemical burns on the body and corrosion on the vehicle.
• Wear protective gloves, clothing and eyewear.
• The battery must not be tilted.
• Neutralize sulfuric acid as fast as possible for example using soapy water.
WARNING
Oxyhydrogen gas escaping due to charging and degassing.
Risk of explosion
• Prevent generating sparks.
• Take care to avoid short circuits.
• No open fire.
• Do not smoke.
• No open flames.
• Discharge the static electricity, quickly touch the door striker.
• Only perform battery procedures in well-ventilated locations.
• Pay attention to the correct side of the bleed hole.
WARNING
Danger of explosion when checking, charging or jump starting the battery.
• Do not check or charge a battery when the “ALI (Acid Level Indicator)” has no color or is bright yellow. Do not give a jump start.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 23 of 50
CRITICAL REPAIR STEP
STOP!
Before replacing the 12V battery
There is a possibility that the 12V on-board electrical system will continue to be supplied with power by the HV battery and DC/DC converter if the brake pedal is not pressed. When the brake pedal is pressed, the contactors of the HV battery are opened.
Briefly press the brake pedal.
Wait two minutes before starting the 12V battery replacement.
Ensure the ignition is off before replacing the 12V battery.
• Unfortunately, in individual cases there is the possibility that in preparation for this campaign there may have been an above average storage of the 12V battery and, as a result, a sufficient charge level can no longer be ensured.
• Therefore, with sufficient time before starting an update, check the charge level of the battery to be fitted using no-load voltage measurement.
• If the voltage is greater than or equal to 12.5V, then the charge of the battery that took place during the USB update is sufficient.
• If the voltage is between 12.3V and 12.5V then the battery must be charged for at least 6 hours in advance. If the voltage is less than 12.3V, check the battery with a VW approved battery tester and proceed according to the specification of the tester.
Part Number
Part Description
000-915-105-FA DSP
12 Volt Battery
• When installing the 12V battery, record the following from both the NEW and the OLD 12V batteries:
o Serial number
o Battery capacity
o Battery manufacturer
• This will be required later when performing the 12V battery replacement test plan.
NOTE
If the serial number is not present on the new battery, the next number sequence will be entered in the test plan.
For example, if the test plan indicates the serial number is “1111111111”, you’ll enter “2222222222”.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 24 of 50
• Remove the bolts <2>.
• Remove the impact member <1>.
• Release the hook <3>.
• Remove the high-voltage connection cover <2>.
• When removing the high-voltage connection cover <1> the cover has to lifted up at the connection to the firewall in the .
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 25 of 50
• The washer fluid filler neck will have to be unclipped and moved to the side.
• Open the negative terminal cover above the battery monitoring control module <3>.
• Loosen the nut <1> several turns and remove the battery monitoring control module <3> from the battery negative terminal.
• Disconnect the connector <2> from the Battery Monitoring Control Module -J367-.
• Wait 1 minute.
• Check the voltage of the 12V vehicle electrical system using a commercially available voltmeter.
• The voltage must be 0V.
• Release the hooks .
• Remove the cover <1>.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 26 of 50
• Loosen the nut <2>.
• Remove the wire <1>.
• Loosen the nut <1>.
• Remove wires <2> and <3>.
• Release the retaining straps for the bracket for fuse panel A <1> in the direction of .
• Remove the bracket for fuse panel A <1> and move it to the side with the wires still connected.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 27 of 50
• Loosen the nut <2> several turns and remove the positive terminal battery clamp <1>.
• Remove the bolt <3>.
• Remove the bracket <2>.
• Remove the battery <1> in the direction of travel from the battery tray and lift it upward out of the engine compartment.
• Install the new battery in the reverse order of removal.
• Insert the battery into the battery tray <1> so that the battery clamping strip touches the rear and side stops .
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 28 of 50
CAUTION
Risk of short circuit
The battery cable cover <1> must be installed before tightening the battery negative terminal clamp.
• Torque battery hold-down bolt <9> to 20 Nm.
• Torque battery terminals to 5 Nm.
• Torque power cables on top of battery to 6 Nm.
• Install covers.
• Install impact member and torque bolts to 20 Nm.
TIP
The impact member and covers can also be installed at the very end of the repair. Doing so will make connecting and disconnecting the battery charger easier.
Proceed to Step 3 for performing vehicle software update via SVM.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 29 of 50
Step 3 – Perform Software Update SVM
NOTE: this step is required for ALL vehicles
CRITICAL REPAIR STEP
STOP!
DO NOT start the flash and leave the vehicle unattended overnight, or for long periods of time. Doing so can cause irreparable damage to control units or lead to inaccurate log times. Requests for additional GFF time caused by the flash running overnight will be denied.
NOTE
Flashing times will vary. The time it takes to complete the software updates is dependent on several factors, including the workshops internet download speed.
NOTE
Only one key can be in the vehicle when performing this software flash.
The vehicle key’s battery must be ok.
Any additional keys must be a minimum of 20 meters away from the vehicle.
The car MUST NOT be hooked up to a high-voltage charger.
The seat belt must NOT be inserted into the buckle.
The driver door must be open.
IMPORTANT
If a diagnostic session was started before the USB update in Step 1, address 005F and address 8125 must be re-identified before attempting SVM F313
Failure to do so can result in error code ERP0215E when the SVM is attempted.
• Address 005F and address 8125 software versions should = 0561
NOTE
The battery charger may shut off automatically after several hours due to a default setting. Each time the battery charger is reconnected, it must be turned OFF and then back ON to reset the charging start time.
• Turn battery charger OFF, then back ON.
• Connect battery charger.
• Cycle the ignition OFF, then back ON.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 30 of 50
• Confirm that scan tool is communicating with the diagnostic head by USB .
o If the Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.
• Upon ODIS startup, verify the “Diagnosis” operating mode is selected .
• Turn the hazards on.
CRITICAL REPAIR STEP
STOP!
If any of the modules being updated are offline, the communication issue must be addressed prior to starting this software update.
Any module with a “Faulty Control Module” fault that cannot be cleared, must be addressed prior to starting the software update. The flash may fail for the affected control module.
Diagnosis and repair of pre-existing conditions are not covered under this action.
See Appendix A for the software change table.
• Once the GFF scan is complete, select “Special functions” , then “Adapting software” , then select “Perform test” .
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 31 of 50
• Select the correct option to “Update software via action code”.
NOTE
Using Bluetooth or WiFi for this action is PROHIBITED!
Damage caused to electronic components during the SVM flash process is not covered.
• Enter the corrective action code (SVM code) as listed below.
SVM code
F313
• Select “Accept” and follow the on screen prompts.
NOTE
Do not unplug the sound generator.
NOTE
When the Windows Firewall popup appears, ALL network options should be checked. Failure to do so could cause the update to fail when first attempting Software Cluster Embedded 1.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 32 of 50
CRITICAL REPAIR STEP
STOP!
The initial update may take several minutes to start.
Multiple control modules are updated during this procedure. Some modules will take a while to be updated. DO NOT cancel the update procedure, turn the ignition off, remove the battery charger, or interrupt the update procedure in any way. Doing so could cause irreparable damage to control units, which is NOT covered under this action.
NOTE
In-vehicle messages and warnings stating the HV battery state of charge is at 0% may occur during this software update process. This is normal.
NOTE
If the progress bar for the first update (Software Cluster Embedded 1) stops briefly at 6% (it may also appear that the progress bar stops at 10% briefly, then quickly goes to the end), there may be a firewall issue.
NOTE
Another indication of a firewall issue is when no modules are updated. The message bellow will occur, which indicates that the update did not get past DA C002 – Software Cluster Embedded 1. If this occurs, check that all firewall settings are correct. See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-15 for more information.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 33 of 50
NOTE
If error code ERP0215 occurs:
Cause:
On at least one control unit, the operating conditions for the measure are not fulfilled (for example, incorrect SW part number/HW part number/hardware/software):
Possible Corrections:
Manually identify the affected control module(s), or start a new GFF session and repeat SVM F313.
Perform a bus sleep or reset the control module, then repeat SVM F313.
NOTE
If error code ERP0225E occurs:
Cause:
The measure cannot be carried out because of missing control unit data. Often not all necessary control units are “identified” or “reachable”.
Possible Corrections:
Make sure all necessary control units are identified according to the software table. If necessary, manually identify the module and repeat SVM F313.
If a module cannot be manually identified:
• Switch off ignition
• Send diagnostic protocol online
• Disconnect diagnostic interface from vehicle
• Restart ODIS
• Remove the fuse for the module that had the failure for 10 seconds
• Reinstall the fuse
• Perform a bus sleep
• Start a NEW GFF session
• Identify the module
• Repeat SVM F313
NOTE
If a message appears stating that the communication path cannot be changed to DoIP:
• Send the diagnostic protocol online
• Cancel the test plan
• Turn the ignition OFF
• Disconnect the diagnostic head from the vehicle AND the diagnostic tester for a few minutes
• Restart ODIS
• Reconnect diagnostic head to vehicle and diagnostic tester
• Repeat SVM F313
NOTE
If errors occur and the information provided in these instructions does not resolve the concern, please create a TAC WEB ticket for further direction.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 34 of 50
NOTE
Diagnostic address 0631 and 060E may appear to not be reporting and DTC memory cannot be read:
ODIS may display a “?” and not read any DTC memory for DA 0631 and 060E. Modules 0631 & 060E may also not show in the GFF log. These are slave modules. The fault memory cannot be read directly from the module. If the 97ZZ completes successfully and there are not any malfunctions/warnings present, this can be ignored.
NOTE
If the flash ends with a generic error:
• Switch off ignition
• Send diagnostic protocol online
• Disconnect diagnostic interface from vehicle
• Restart ODIS
• Remove the fuse for the module that had the failure for 10 seconds
• Reinstall the fuse
• Perform a bus sleep
• Start a NEW GFF session
• Identify the module
• Repeat SVM F313
• Pay attention to the status report of the control module updates.
• Any module stating NOT OK will have to be updated again.
• Selecting “Complete/Next” will begin another attempt to update the control module.
• It may take more than one attempt to update every control module.
NOTE
If SVM F313 is repeated for any reason, address 008C and 0006 will be updated again.
This is normal.
• Do not end the diagnostic session
• DO NOT proceed to the next SVM update until SVM F313 has 100% completed successfully.
Proceed to Step 4 for performing vehicle bus sleep.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 35 of 50
Step 4 – Perform Bus Sleep Procedure
NOTE: this step is required for ALL vehicles
• Carry out the following steps in the specified sequence to put the vehicle in a bus sleep.
• Switch off the ignition.
• Turn off the hazards.
• Remove diagnosis interface from the vehicle diagnosis connection.
• Remove battery charger from the 12V battery.
• Close front and rear lid as well as all doors.
• Lock vehicle.
• Move vehicle key (remote control) at least 20 meters away from the vehicle.
• Wait at least 15 minutes until the vehicle is in bus silence.
• Then unlock vehicle again.
• Connect and switch on battery charger.
• Insert diagnosis interface on vehicle diagnosis connection.
• Switch on the ignition.
• Place a vehicle key (remote control) in the center console on the reader coil.
Proceed to Step 5 for performing software configuration via SVM.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 36 of 50
Step 5 – Perform Software Configuration via SVM
NOTE: this step is required for ALL vehicles
NOTE
The battery charger may shut off automatically after several hours due to a default setting. Each time the battery charger is reconnected, it must be turned OFF and then back ON to reset the charging start time.
• Turn battery charger OFF, then back ON.
• Connect battery charger.
• Turn the hazards on.
• Confirm that scan tool is communicating with the diagnostic head by USB .
o If the Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.
• Upon ODIS startup, verify the “Diagnosis” operating mode is selected .
• Once the GFF scan is complete, select “Special functions” , then “Adapting software” , then select “Perform test” .
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 37 of 50
• Select the correct option to “Update software via action code”.
NOTE
Using Bluetooth or WiFi for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.
• Enter the corrective action code (SVM code) as listed below.
SVM code
S313
• Select “Accept” and follow the on screen prompts.
• Pay attention to the status report of the control module updates.
• Any module stating NOT OK will have to be updated again.
• Selecting “Complete/Next” will begin another attempt to update the control module.
• Do not end the diagnostic session.
Proceed to Step 6 for performing Replace 12V Battery test plan via GFF
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 38 of 50
Step 6 – Perform Replace 12V Battery Test Plan
NOTE: this step is required only for vehicles assigned Criteria 01
• Perform “Replace battery” test plan.
• Follow the on-screen prompts.
• Pay close attention to all steps outlined in the test plan and follow them exactly as described.
• Do not end the diagnostic session.
Proceed to Step 7 for performing Bus Sleep Procedure
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 39 of 50
Step 7 – Perform Bus Sleep Procedure
NOTE: this step is required for ALL vehicles
• Carry out the following steps in the specified sequence to put the vehicle in a bus sleep.
• Switch off the ignition.
• Turn off the hazards.
• Remove diagnosis interface from the vehicle diagnosis connection.
• Remove battery charger from the 12V battery.
• Close front and rear lid as well as all doors.
• Lock vehicle.
• Move vehicle key (remote control) at least 20 meters away from the vehicle.
• Wait at least 15 minutes until the vehicle is in bus silence.
• Then unlock vehicle again.
• Connect and switch on battery charger.
• Insert diagnosis interface on vehicle diagnosis connection.
• Switch on the ignition.
• Place a vehicle key (remote control) in the center console on the reader coil.
Proceed to Step 8 for performing Learn VKMS Test Plan via GFF
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 40 of 50
Step 8 – Perform VKMS Adaptation Test Plan
NOTE: this step is required for ALL vehicles
• Perform 0025 Immobilizer “VKMS Adaptation” test plan.
TIP
After selecting “Self Test,” use the search function and enter “VKMS” to aid in finding the test plan.
• Follow the on-screen prompts.
• Pay close attention to all steps outlined in the test plan and follow them exactly as described.
• Do not end the diagnostic session.
• Ensure each component shows the VKMS configuration is OK.
• If any component does not complete the VKMS adaptation, repeat the test plan.
Proceed to Step 9 for performing manual basic settings
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 41 of 50
Step 9 – Perform Manual Basic Settings and Adjust Temperature Setting (if necessary)
NOTE: this step is required for ALL vehicles
With the software update the basic settings of the steering angle sender -G85- and the end stops (soft stop) of the electric window lifter are lost.
• Perform manual basic settings of steering angle sender -G85-:
o Create drive readiness.
o Turn steering wheel completely to the left and hold in the end position for 3 seconds.
o Turn steering wheel completely to the right and hold in the end position for 3 seconds.
o Return steering wheel to straight-ahead position.
o Yellow steering light in cluster should go out.
• Adapt end stops (soft stop) of the electric window lifter for all windows:
o Lower window completely. Release the switch. Hold window switch in the down position, at the second detent for 3 seconds.
o Raise window completely. Release the switch. Hold window switch in the up position, at the second detent for 3 seconds.
• This software update may change the temperature units from Fahrenheit to Celsius. The setting can be changed in the infotainment display by going to Settings > Unit Settings. This setting should be adjusted based on customer preference.
Proceed to Step 10 for Adjusting Service Interval
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 42 of 50
Step 10 – Adjusting Service Interval
NOTE: this step is required for ALL vehicles
NOTE
• The service interval display may be reset by the software configuration. The current service interval should have been read out at the beginning of this repair.
• It is also possible that the service interval could have been reset on a previous service visit if a software configuration was carried out on the vehicle. Therefore, the service interval should be compared to the vehicle’s service records. If there is a discrepancy, the service interval values will have to be adjusted accordingly.
• After the software updates are complete, the adaptation channels will also change:
o Pre-flash:
 $0541 (distance driven since the last inspection AND time since the last inspection)
o Post-flash:
 $0548 (distance driven since the last inspection)
 $0549 (time since the last inspection)
• From the OBD menu, go to: OBD > DA 005F > Access authorization.
• Select “Implement” and then enter ODIS login/password if prompted (to unlock SFD).
• Select “stop” to close the window.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 43 of 50
• Using Operating mode “OBD”, check 005F adaptation channels $0548 and $0549 for the current service interval settings (OBD > DA 005F > Adaptations).
• If the values are the same as the previoulsly recorded values, no change is necessary.
• If the values have changed, enter the correct values as needed.
TIP: Enter “inspect” in the Filter field and both adaptation channels will be shown.
Proceed to Step 11 for performing GFF test plans for faults created by the flash process
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described.
To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 97ZZ Page 44 of 50
Step 11 – Perform GFF Test Plans For All Faults Created by the Flash Process
NOTE: this step is required for ALL vehicles
• Exit Diagnosis and select “Yes” to end the diagnostic session.
• When prompted to continue Guided Fault Finding, select “NO”.
• GFF will be exited and faults will be erased.
• Static faults created by the flash process will remain.
• When prompted, select “YES” to populate new test plans.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the conditione sufrir un choque.
¿Qué haremos? Para poder corregir este defecto, su concesionario Volkswagen autorizado actualizará el software de la unidad de control de administración de la batería de alta tensión y la unidad de control del convertidor de impulso. Este servicio demorará hasta once (11) horas y se le ofrecerá de forma gratuita. No obstante, considere la posibilidad de que su concesionario necesite tiempo adicional para la preparación del servicio y la organización del horario del taller.
Además, es posible que determinados vehículos incluidos en esta campaña de llamada a revisión que se fabricaron en un periodo de tiempo específico reciban mejoras de hardware y software que no están relacionadas con la campaña de forma gratuita. Estas actualizaciones pueden incluir la instalación de una batería más resistente de 12 voltios, mejoras en el software y varios parches de seguridad y una versión actualizada del manual del propietario.
¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para programar este servicio de revisión. Para concertar una cita en línea, visite www.vw.com/find-a-dealer. 97ZZ USA 97ZZ USA
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD Nota importante para los suscriptores de Car-Net® ¿Qué precauciones debe tomar? Vehículos rentados y cambios de dirección ¿De qué otra forma podemos ayudarlo? Verificación de su vehículo para campañas de llamada a revisión y de servicio vigentes Si su vehículo actualmente está inscripto en Car-Net y tiene la aplicación de Car-Net descargada en su teléfono u otro dispositivo móvil, es posible que reciba varias notificaciones durante el proceso de actualización a medida que el concesionario realiza este servicio de revisión. Esto es normal y no debe ser motivo de preocupación alguna.
Si la condición de la campaña de revisión que se describe anteriormente ocurre en su vehículo, el conductor recibirá una advertencia inmediata en el panel de instrumentos. Se recomienda que los clientes que se encuentren en esta situación se contacten con su concesionario Volkswagen autorizado de inmediato para programar una cita y revisar el vehículo.
Como recordatorio, el manual del propietario de su vehículo incluye información importante sobre las luces de advertencia y los mensajes del vehículo. Le recomendamos a usted o a quien conduzca su vehículo revisar el manual del propietario para familiarizarse con los tipos de indicadores, advertencias y mensajes que puede ver en el vehículo.
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario adjunta y envíenosla para que podamos actualizar nuestros registros.
Si su concesionario Volkswagen autorizado no le brinda este servicio de forma gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono al 800-893-5298.
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio). Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424- 9153) o ingresar a http://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, tomamos esta medida para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Defensa del Consumidor de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 97ZZ_DLR_ADV
Advance Notice – Safety Recall 97ZZ / High-Voltage Battery Management Control Module Software
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
February 06, 2023
Issue:
The high voltage (HV) battery management control module may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control module resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without pre-warning and may increase the risk of a crash.
Precautions:
When this situation occurs, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay to schedule an appointment and have the vehicle diagnosed/repaired.
Repair:
• REPAIR NOT YET AVAILABLE
• Check daily campaign open inventory report or OMD for affected vehicles in inventory.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
ID4
20,904
CAN
2021
2021
ID4
1,433
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
On December 05, 2022 Volkswagen released the first wave of software updates to a small number of 2021 model year Volkswagen ID.4 vehicles under Service Action 97FY. On January 27, 2023, the service action was paused in an effort to help improve the customer experience and to avoid requiring additional customers to make repeat trips for service.
This recall will replace the service action, and will address a safety issue related to the high voltage (HV) battery management control module and pulse inverter.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 97ZZ_ REV20230509
Campaign Circular Revision – Safety Recall 97ZZ / High-Voltage Battery Management Control Module Software
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
June 30, 2023
Revision Information:
The parts ordering section has been updated.
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable.
Please take the time to ensure everyone in your dealership with campaign-related responsibilities has thoroughly reviewed the revised Safety Recall 97ZZ circular that has been published to ELSA and ServiceNet.
Please discard any paper copies you may have printed and ensure they are replaced with the most current version.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 97ZZ_DLR_LAUNCH
Repair Available – Safety Recall 97ZZ / High-Voltage Battery Management Control Module Software
This notice is for:
✓ Dealer Principal
✓ General Manager
✓ Sales Managers
✓ Service Manager
✓ Parts Manager
✓ Service Consultant
✓ Warranty Administrator
✓ Technicians
Date: Issue: Precautions
March 27, 2023
The high voltage (HV) battery management control module may reset or, in rare events, the pulse inverter may be deactivated while driving. If the HV battery management control module resets while driving, the vehicle’s electric motor will not be supplied with power for the duration of the reset. This may lead to a loss of propulsion without pre-warning and may increase the risk of a crash.
If the recall condition described above occurs in the vehicle, the driver will receive an immediate warning in the instrument cluster. Customers experiencing this situation are advised to contact their authorized Volkswagen dealer without delay for an appointment to have the vehicle diagnosed.
As a reminder, the vehicle owner’s manual contains important information regarding the vehicle’s warning lights and messages. We encourage customers and anyone who drives the vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging they may see. Repair: • REPAIR AVAILABLE – March 29, 2023
The recall remedy is to update the software for the HV battery management control unit and the pulse inverter control unit.
Additionally, certain vehicles included in this recall that were produced within a specific time period may also receive non-recall-related hardware and software improvements free of charge. These updates can include installing a more robust 12-volt battery, as well as software improvements and multiple security patches, as well as an updated version of the owner’s manual.
When scheduling, please let customers know that if their vehicle is currently enrolled in Car-Net® and the Car-Net app is downloaded to their phone or other mobile device, they may receive several notifications during the update process as your dealer is performing this recall work. This is normal and should not be a cause for concern.
• See ELSA/ServiceNet for complete repair & claiming instructions
• Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
• Repair every affected inventory vehicle before delivery to consumers. Parts Department: Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool to view your potential VIN population. Parts will be managed by Free Order.
Please refer to the 97ZZ Safety Recall circular for additional information. Affected Vehicles Country
USA CAN
Beginning Model Year 2021
2021
Ending Model Year 2021
2021 Vehicle
ID4 ID4
Vehicle Count 20,904
1,433 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: • Schedule owner repairs immediately
• Owner mailing – March 2023
U.S.A.: See special claiming instructions in the 97ZZ safety recall circular for rental/loaner claiming. NOTE: A second claim must be entered for rental/loaner claiming.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 97ZZ_DLR_ALLOCATE
Owner Manual Kit Allocations for Safety Recall 97ZZ / High-Voltage Battery Management Control Module Software
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
March 03, 2023
Allocation Information:
As we continue to prepare for the upcoming launch of Safety Recall 97ZZ, the following owner’s manual kits were recently allocated to dealers:
Please note:
• You may disregard the 97FY code that is printed on the invoice. The kits will be used as part of work performed under the Safety Recall code 97ZZ.
• Your dealership will be reimbursed for the kits reflected on your invoice when you file claims under this recall.
• If you have not received an allocation, it may still be in transit or your dealership may not be expecting any affected vehicles in your AOR.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Locaton
Part Number
Description
USA
11A012723SG
US English Kit (US English owner’s manual + English tow hook supplement)
CANADA
11A012722DG
CAN English Kit (CAN English owner’s manual + English tow hook supplement)
11A012742DG
CAN French Kit (CAN French owner’s manual + French tow hook supplement)
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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 97ZZ_ REV20230509
Campaign Circular Revision – Safety Recall 97ZZ / High-Voltage Battery Management Control Module Software
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
May 09, 2023
Revision Information:
The claiming instructions and troubleshooting steps for this recall have been updated.
Please take the time to ensure everyone in your dealership with campaign-related responsibilities has thoroughly reviewed the revised Safety Recall 97ZZ circular that has been published to ELSA and ServiceNet.
The 97ZZ work instructions contain useful troubleshooting information/notes for common flash issues. If an error occurs, consult the 97ZZ work instructions first.
If you’re still encountering errors AFTER reviewing the revised circular, please reach out to the appropriate team (Warranty, Technical Helpline and/or ODIS Support).
Please discard any paper copies you may have printed and ensure they are replaced with the most current version.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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Home | VW Dealer Comms https://vw-now.com/home/feed/after-sales/1675689259
1 of 2 2/6/2023, 2:58 PM
Dear Volkswagen Dealers,
Today, Dealer Advance Notice was sent for ‘Safety Recall 97ZZ I Battery Management Control Unit
Software’. This recall will replace service action 97FY, and will address a safety issue related to the high
voltage (HV) battery management control module and pulse inverter. Click the button below to view
the notice.
E.ZHHM&
An email will also be sent to MY21 ID.4 customers in order to provide corresponding information. You
can view this email at the button below.
Sincerely,
Rachael Zaluzec
SVP, Customer Experience & Brand Marketing
Volkswagen of America
Customer Email
Home | VW Dealer Comms https://vw-now.com/home/feed/after-sales/1675689259
2 of 2 2/6/2023, 2:58 PM

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-040
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. FEB 01, 2023 NHTSA Recall No. : 23V-040 Manufacturer Recall No. : 97ZZ Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 20,904 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 VOLKSWAGEN ID4
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records.
The recalled products differ from products that were not included in the recall because of a different software version in the high voltage (HV) battery management control module and pulse inverter control module. Vehicles not included in the recall have an improved software.
ID.4: 20904
Production Dates : MAY 26, 2020 – JAN 20, 2022 VIN Range 1 : Begin : WVGFMPE24MP000559 End : WVGUNPE27MP066592 ✔ Not sequential Description of Defect :
Description of the Defect : The high voltage (HV) battery management control module may reset or, in rare events, the pulse inverter may be deactivated while driving.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the HV battery management control module resets while driving, the
vehicle’s electric motor will not be supplied with power for the duration of the reset. In rare cases, the pulse inverter may be deactivated while driving. Each of these conditions may lead to a loss of propulsion without pre-warning and may increase the risk of a crash.
Description of the Cause : Battery management control unit software: The self-diagnosis software of the HV battery management system is too sensitive in certain situations. This may lead to an unnecessary reset of the control unit.
Pulse inverter: A software failure may lead to incorrect evaluation of internal
measurement values. If this is detected, the pulse inverter may be deactivated. Part 573 Safety Recall Report 23V-040 Page 2 Identification of Any Warning
that can Occur : When this situation occurs, the driver receives an immediate warning in the instrument cluster. Involved Components : Component Name 1 : HV Battery management software
Component Description : Software for HV battery management control unit Component Part Number : Versions 920, 850 Component Name 2 : Pulse inverter software
Component Description : Software for pulse inverter control unit Component Part Number : Versions 6034, 6035, 6043 Supplier Identification : Component Manufacturer
Name : Valeo Powertrain Electrified Mobility (P Address : 14, avenue des Beguines, Immeuble le DEL
BP 68532 Cergy Pontoise Foreign States 95 892
Country : France Chronology :
July 2021: Reports from Europe received regarding potential software issue in HV battery management system. Analysis started.
September 2021: Testing of potential consequence conducted and risk assessment initiated. Risk assessment indicated no unreasonable risk for motor vehicle safety.
September 2021 – August 2022: Ongoing data monitoring for this HV battery control unit issue, based on limited number of fault entries observed in data received from the field and the fact that no crash or injury allegation were observed related to this topic
January 2022: The supplier reported an issue with the pulse inverter software that could potentially lead to the deactivation of the pulse inverter. Analysis started.
August – September 2022: VOQ’s were analyzed for the ID.4 alleging potential stalling events. Some reports from the US market indicated that the battery management software issue could have led to stalling allegations at ID.4 vehicles. These reports were discussed with ODI during a Quarterly Meeting. Further investigations and analysis were initiated. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-040
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
October 12, 2022: Topic was presented in Volkswagen Product Safety Committee. No unreasonable risk to motor vehicle safety determined since steering and braking functions are not affected. Vehicle remains fully controllable. After restart vehicle will operate normal. Decision to address this issue as a service campaign January 25, 2023: Topic was presented in Volkswagen Product Safety Committee. An update of potential field data from the US market was presented. Based on this information a recall was decided. The recall decision is based on identified fault entries in US vehicles which indicate that the recall condition could have been present: HV battery CU 384/pulse inverter 32
Description of Remedy :
Description of Remedy Program : The software of the HV battery management control unit and the pulse
inverter control unit will be updated. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The recall remedy component can be distinguished from the recalled component because the software is improved.
HV battery control unit: version 930 Pulse inverter control unit: version 6044
CW 49/2021: Introduction of improved software level in vehicle series production for the battery management control unit
CW20/2022: Introduction of improved software level in vehicle series production for the pulse inverter.
Recall Schedule :
Description of Recall Schedule : Dealers/Owners: On or before March 31, 2023 Planned Dealer Notification Date : MAR 31, 2023 – MAR 31, 2023
Planned Owner Notification Date : MAR 31, 2023 – MAR 31, 2023
* NR – Not Reported

SEOCONTENT-END