69ET Improperly Folded Passenger Air Bag – 2022-2023 Audi S8 & A8

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2023 69ET Page 1 of 17
Compliance Recall
Code: 69ET
Subject
Passenger Frontal Airbag
Release Date
April 14, 2023
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2022
2023
A8
692
USA
2022
2023
S8
355
CAN
2022
2023
A8
38
CAN
2022
2023
S8
40
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The occupant protection flap of the airbag within the passenger airbag module may not have been folded as specified. Because of this, the vehicles included in this recall may not fully comply with the requirements of an out of position airbag test according to FMVSS 208 & CMVSS 208, “Occupant Crash Protection”.
The airbag in the affected vehicles is fully functional. However, if a child or small person was seated and unbelted on the front passenger seat and very close to the instrument panel, in a crash the force caused by the inflating airbag on the occupant could be higher than permitted, increasing the risk of injury.
Corrective Action
Replace the front passenger airbag.
Code Visibility
On February 23, 2023, the campaign code was applied to affected vehicles.
Owner Notification
Owner notification will take place in April 2023. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
April 2023 69ET Page 2 of 17
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers – use AVA
• CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
4N
1
4N0-880-204-H
AIRBAG
VIN to Order
4
N -910-935-02
BOLT
Free Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2023 69ET Page 3 of 17
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
69ET
Damage Code
0099
Parts Vendor Code
002
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark AIRBAG* as causal part
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
4N
LABOR
Labor Op
Time Units
Description
6959 55 99
80
Replace passenger airbag
2706 89 50
10
Connect battery charger
0151 00 00
Time stated on diagnostic protocol
GFF Operations
PARTS
Quantity
Part Number
Description
1.00
4N0880204H
AIRBAG*
4.00
N 91093502
BOLT
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2023 69ET Page 4 of 17
Customer Letter Example (USA)

This notice applies to your vehicle: ,
NHTSA: 23V084
Subject: Compliance Recall 69ET – Passenger Frontal Airbag
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022-2023 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 208, “Occupant Crash Protection”. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The occupant protection flap of the airbag within the passenger airbag module may not have been folded as specified. Because of this, the vehicles included in this recall may not fully comply with the requirements of an out of position airbag test according to Federal Motor Vehicle Safety Standard No. 208, “Occupant Crash Protection”.
The airbag in the affected vehicles is fully functional. However, if a child or small person was seated and unbelted on the front passenger seat and very close to the instrument panel, in a crash the force caused by the inflating airbag on the occupant could be higher than permitted, increasing the risk of injury.
What will we do?
To correct this noncompliance, your authorized Audi dealer will replace the passenger frontal airbag module. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
April 2023 69ET Page 5 of 17
Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Transport Canada Recall: 2023-069
Subject: Compliance Recall 69ET – Passenger Frontal Airbag
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The occupant protection flap of the airbag within the passenger airbag module may not have been folded as specified. Because of this, the vehicles included in this recall may not fully comply with the requirements of an out of position airbag test according to Canada Motor Vehicle Safety Standard No. 208, “Occupant Crash Protection”.
The airbag in the affected vehicles is fully functional. However, if a child or small person was seated and unbelted on the front passenger seat and very close to the instrument panel, in a crash the force caused by the inflating airbag on the occupant could be higher than permitted, increasing the risk of injury.
What will we do?
To correct this noncompliance, your authorized Audi dealer will replace the passenger frontal airbag module. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 6 of 17
Repair Overview
• Replace passenger frontal airbag.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 7 of 17
Required Tools
Pry lever
-80-200-
(or equivalent)
Wedge Set
-T10383-
(or equivalent)
Trim Removal Wedge
-3409-
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 8 of 17
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 9 of 17
Section B – Repair Procedure
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
Remove front driver and passenger side instrument panel side covers:
• Pry off the instrument panel side cover <1> using the Trim Removal Wedge -3409- .
• Release the remaining retainers, pull the instrument panel cover from the A-pillar gap cover and remove it.
Remove storage compartment (if equipped):
• Using the Wedge -T10383/1- , release the catches at the side carefully one after the other using a small flat-head screwdriver.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 10 of 17
Remove glove compartment:
• Remove the bolt .
• Remove the bolts .
• Slightly remove the glove compartment <1> carefully.
CAUTION
Pyrotechnical components can deploy unintentionally.
Risk of injury.
Discharge the static electricity: quickly touch the door striker.
• Remove the connector lock <1> and remove the connector <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 11 of 17
• Disconnect the connectors, unclip the connectors using the Pry Lever -80-200- and free it up.
• Remove the glove compartment.
Remove temperature sensor (if necessary):
• Rotate the vent temperature sensor counter-clockwise and remove from the mount.
TIP
Removal of this sensor may be necessary to access a bolt for the Information Electronics Control Module 1 -J794-
Unbolt the mount for the Information Electronics Control Module 1 -J794-:
• Remove the bolts on the bracket <2>.
• Pivot the bracket <2> downward and pull it out of the rear ball socket (refer to item <3>).
• Allow the -J794- to hang by the wiring harness.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 12 of 17
Replace the front passenger airbag:
CAUTION
Pyrotechnical components can deploy unintentionally.
Risk of injury.
Discharge the static electricity: quickly touch the door striker.
• Release the connector lock <1> with a small flat-head screwdriver .
• Disconnect the connectors <2>, <3> and <4> from the Front Passenger Airbag Release Valve Igniter -N491- and Front Passenger Airbag Igniter 1 Front Passenger Airbag Igniter 1 -N131- and the Front Passenger Airbag Igniter 2 Front Passenger Airbag Igniter 2 -N132-.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 13 of 17
Remove right air vent actuator motor -V209-:
• To access airbag bolt <1>, remove bolts and remove actuator motor .
• To avoid having to perform basic settings, leave the actuator motor connector connected.
• Do not turn the actuator motor or rotate the shaft.
TIP
A tool with a maximum dimension of 17 mm should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 14 of 17
CRITICAL REPAIR STEP
STOP!
Remove the bolts using hand tools only.
DO NOT use power tools to remove the bolts.
Use extreme care when removing the bolts.
DO NOT use excessive force/torque when removing the bolts.
DO NOT heat the bolts to loosen the thread lock.
Clean the threads of the nut inserts using a thread tap before installing the new bolts.
WARNING
Secure the airbag unit from falling.
Part Number
Part Description
4N0-880-204-H
Airbag
N -910-935-02
Bolt (x4)
• Remove the bolts <1> and <3>.
• Remove the airbag <2> downward.
WARNING
Risk of airbag deployment.
There is a risk of injury.
Store the airbag with the cushion facing upward.
• Install the new airbag in the reverse order of removal.
• Torque new bolts <1> and <3> to 8 Nm.
• Connect the connector <1> to the airbag igniter .
• Press in the connector lock <2> . While doing this, the connector is pushed into the airbag igniter all the way and locks into place.
• Make sure the wires are not pinched.
• If the instrument cluster indicates a fault in the airbag system after assembly, then the DTC memory must be checked, erased, and then checked again using the diagnostic tester.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 15 of 17
Reassemble vehicle in the reverse order of removal and note the following:
• Reassembly is the reverse order of removal.
• Reference the repair manual if needed.
• Torque HVAC actuator bolts to 1 Nm.
• Torque glove compartment bolts to 3 Nm.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 16 of 17
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal.
• Proceed to Section D
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 69ET Page 17 of 17
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
• Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated
• This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.
• Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.
• Never check with test lamps, voltmeter or ohmmeters.
• Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.
• When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.
• Wait 10 seconds after disconnecting the battery.
• The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.
• Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.
• Wash your hands after touching ignited pyrotechnic components from the restraint system.
• Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
• Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
• Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
• Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.
• Do not leave pyrotechnic components lying in the open unattended.
• Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
• Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
• People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
• Pyrotechnic components can trigger unintentionally.
• In the event of deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling.
o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at least 10 minutes before handling.

**************************************************************************************************************

69ET USA
IMPORTANT SAFETY RECALL

This notice applies to your vehicle: ,
NHTSA: 23V084
Subject: Compliance Recall 69ET – Passenger Frontal Airbag
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Audi has decided that certain 2022-2023 model year Audi vehicles fail to conform to Federal
Motor Vehicle Safety Standard No. 208, “Occupant Crash Protection”. Our records show that
you are the owner of a vehicle affected by this action.
What is the issue? The occupant protection flap of the airbag within the passenger
airbag module may not have been folded as specified. Because of
this, the vehicles included in this recall may not fully comply with the
requirements of an out of position airbag test according to Federal
Motor Vehicle Safety Standard No. 208, “Occupant Crash
Protection”.
The airbag in the affected vehicles is fully functional. However, if a
child or small person was seated and unbelted on the front
passenger seat and very close to the instrument panel, in a crash the
force caused by the inflating airbag on the occupant could be higher
than permitted, increasing the risk of injury.
What will we do? To correct this noncompliance, your authorized Audi dealer will
replace the passenger frontal airbag module. This work will take
about three hours to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule
this recall repair. For your convenience, you can also visit
www.audiusa.com and click on the “Find a Dealer” link to locate a
dealer near you and schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in
this action, the law requires you to forward this letter immediately via
first-class mail to the lessee within ten (10) days of receipt. If you
have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANT SAFETY RECALL
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work
free of charge within a reasonable time, please contact Audi
Customer Experience at 1-800-253-2834 or via our “Contact Us”
page at www.audiusa.com.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit the Recall/Service Campaign
Lookup tool at www.audiusa.com and enter your Vehicle
Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590;
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to
help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
69ET USA
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD

El presente aviso corresponde a su vehículo: ,
NHTSA: 23V084
Asunto: Campaña de llamada a revisión por motivos de cumplimiento 69ET: airbag
delantero del acompañante
Estimado propietario de un vehículo Audi:
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de
Vehículos Motorizados de EE. UU. Audi detectó que ciertos vehículos de su marca, modelos
2022-2023, no se ajustan a la norma n.º 208 de Seguridad de Vehículos Motorizados con
respecto a la “Protección de los ocupantes en un choque”. Nuestros registros indican que usted
es propietario de uno de los vehículos afectados por esta campaña.
¿Cuál es el problema? Es posible que la aleta de protección del ocupante del airbag dentro
del módulo del airbag del acompañante no se haya plegado según lo
especificado. Debido a ello, es posible que los vehículos incluidos en
esta campaña de llamada a revisión no cumplan plenamente los
requisitos de una prueba de airbag fuera de posición de acuerdo con
la norma n.º 208 de Seguridad de Vehículos Motorizados,
“Protección de los ocupantes en un choque”.
El airbag de los vehículos afectados funciona perfectamente. Sin
embargo, si un niño o una persona pequeña estuvieran sentados y
sin cinturón de seguridad en el asiento delantero del acompañante y
muy cerca del tablero de instrumentos, en caso de un choque la
fuerza causada por la activación del airbag sobre el ocupante podría
ser superior a la permitida, lo que aumenta el riesgo de lesiones.
¿Qué haremos? Para poder corregir este incumplimiento, su concesionario Audi
autorizado reemplazará el módulo del airbag delantero del
acompañante. Esta tarea demorará alrededor de tres horas y se
realizará de forma totalmente gratuita. No obstante, considere la
posibilidad de que su concesionario necesite tiempo adicional para la
preparación del servicio y la organización del horario del taller.
¿Qué debe hacer? Comuníquese de inmediato con un concesionario autorizado de Audi
para programar la reparación de esta llamada a revisión. También
puede visitar el sitio www.audiusa.com y hacer clic en “Find a Dealer”
(Buscar concesionario) para encontrar un concesionario cercano a
su domicilio y programar este servicio.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD
Vehículos rentados y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo
identificado en esta campaña, la ley exige que reenvíe esta carta de
inmediato al arrendatario por correo de primera clase en el plazo de
los diez (10) días posteriores a la recepción. Si cambió de dirección o
vendió el vehículo, complete la tarjeta prepagada de respuesta del
propietario adjunta y envíenosla para que podamos actualizar
nuestros registros.
¿De qué otra forma
podemos ayudarlo?
Si su concesionario Audi autorizado no puede completar esta tarea
de forma gratuita en un plazo razonable o no está en condiciones de
hacerlo, comuníquese con el Centro de experiencia del cliente Audi
al 1-800-253-2834 o a través de la página “Contact Us”
(Contáctenos) en el enlace www.audiusa.com.
Comprobación de la
elegibilidad de su
vehículo para
campañas de llamada a
revisión o de servicio
vigentes
Si desea comprobar la elegibilidad de su vehículo para una
reparación en el marco de esta o de cualquier otra campaña de
llamada a revisión o de servicio, utilice la herramienta Recall/Service
Campaign Lookup (Búsqueda de campañas de llamada a revisión o
de servicio) en www.audiusa.com e ingrese el número de
identificación del vehículo (VIN).
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE.,
Washington, DC 20590. También puede llamar a la línea directa y gratuita de seguridad de
vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o ingresar a http://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda ocasionarle; sin embargo,
estamos tomando estas medidas para garantizar su seguridad y su continua satisfacción con el
vehículo.
Atentamente,
Defensa del Consumidor de Audi

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AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 69ET_DLR_LAUNCH
Repair Available – Compliance Recall 69ET / Passenger Frontal Airbag
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date: April 13, 2023
Issue: The occupant protection flap of the airbag within the passenger airbag module may not
have been folded as specified. Because of this, the vehicles included in this recall may
not fully comply with the requirements of an out of position airbag test according to
FMVSS 208 & CMVSS 208, “Occupant Crash Protection”.
The airbag in the affected vehicles is fully functional. However, if a child or small person
was seated and unbelted on the front passenger seat and very close to the instrument
panel, in a crash the force caused by the inflating airbag on the occupant could be higher
than permitted, increasing the risk of injury.
Repair:  REPAIR AVAILABLE – April 14, 2023 – Replace passenger frontal airbag.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check daily campaign open inventory report or OMD for affected inventory vehicles
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: There will be no parts allocation. Please reference the Repair Projection Tool to view
your potential VIN population.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2022 2023 A8 692
USA 2022 2023 S8 355
CAN 2022 2023 A8 38
CAN 2022 2023 S8 40
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – April 2023
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

**************************************************************************************************************

AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 69ET_DLR_ADV
Advance Notice – Compliance Recall 69ET / Passenger Frontal Airbag
This notice is for:
Dealer Principal
General Manager
Sales Managers
Service Manager
Parts Manager
Service Advisor
Warranty Administrator
Technicians
Date:
Issue:
February 23, 2023 The occupant protection flap of the airbag within the passenger airbag module may not have been folded as specified. Because of this, the vehicles included in this recall may not fully comply with the requirements of an out of position airbag test according to FMVSS 208 & CMVSS 208, “Occupant Crash Protection”. The airbag in the affected vehicles is fully functional. However, if a child or small person was seated and unbelted on the front passenger seat and very close to the instrument panel, in a crash the force caused by the inflating airbag on the occupant could be higher than permitted, increasing the risk of injury.
Repair:
•REPAIR NOT YET AVAILABLE
•Check daily campaign open inventory report or OMD for affected vehicles ininventory.
•Audi is working to make a recall remedy available as soon as possible for theaffected vehicles. Dealers and owners will be notified in writing once the recallremedy work can be performed.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2022
2023
A8
692
USA
2022
2023
S8
355
CAN
2022
2023
A8
38
CAN
2022
2023
S8
40
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actionsscreen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-084
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. FEB 15, 2023 NHTSA Recall No. : 23V-084 Manufacturer Recall No. : 69ET Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 1,047 Estimated percentage with defect : 12 % Vehicle Information : Vehicle 1 : 2022-2023 AUDI S8
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by reviewing vehicle assembly information records. The recalled products differ from products that were not included in the recall because production records show that recalled vehicles were assembled with passenger airbag modules in which the folding of the occupant protection flap of the airbag may not have been performed according to manufacturing specification. S8: 355
Production Dates : MAY 03, 2022 – NOV 18, 2022
VIN Range 1 : Begin : WAULSAF80NN006558 End : WAULSAF83PN003737 ✔ Not sequential Part 573 Safety Recall Report 23V-084 Page 2 Vehicle 2 : 2022-2023 AUDI A8
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by reviewing vehicle assembly information records. The recalled products differ from products that were not included in the recall because production records show that recalled vehicles were assembled with passenger airbag modules in which the folding of the occupant protection flap of the airbag may not have been performed according to manufacturing specification. A8: 692
Production Dates : MAY 03, 2022 – DEC 07, 2022
VIN Range 1 : Begin : WAULDAF87NN006552 End : WAULDAF8XPN004779 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The occupant protection flap of the airbag within the passenger airbag module may not have been folded as specified. Because of this, the vehicles included in this recall may not fully comply with the requirements of an out of position airbag test according to Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection”. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR
Description of the Safety Risk : The airbag in the affected vehicles is fully functional. However, if a child or
small person was seated and unbelted on the front passenger seat and very close to the instrument panel, in a crash the force caused by the inflating airbag on the occupant could be higher than permitted, increasing the risk of injury.
Description of the Cause : Due to deviation in the automatic folding process of the airbag, the so called occupant protection flap of the airbag might not be folded accordingly to manufacturing specification. Identification of Any Warning
that can Occur : NONE Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-084 Page 3 Component Name 1 : Airbag Module
Component Description : Front-Passenger Airbag Module Component Part Number : 4N0880204 F Supplier Identification : Component Manufacturer
Name : Joyson Safety System Address : Joyson Út 1
Miskolc Foreign States 3516
Country : Hungary Chronology :
December 07, 2022: While performing an out-of-position front-passenger airbag test as part of the conformity of production monitoring, it was discovered that the occupant protection flap of the airbag did not unfold as specified. December 2022 – January 2023: Within the root cause analyses, the test was repeated and showed the same outcome. As a result, an additional monitoring step was introduced in production in December 13, 2022. All parts in stock both on the vehicle production site and spare parts warehouse were checked. The topic was submitted to the Audi Product Safety Committee and all vehicles still in the port and the factory were reworked. The affected scope of vehicles in the field was verified. February 08, 2023: The Audi Product Safety Committee decides a noncompliance recall. Audi is not aware of any warranty claims, customer complaints or other field reports due to this issue. Description of Remedy :
Description of Remedy Program : Replace the front-passenger airbag module. Audi will not offer a
reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recalled component is the front-passenger airbag module with the part number 4N0880204 F from the affected production period. The remedy component has the part number 4N0880204 H and has been produced with an optimized production process. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-084
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Vehicles produced after December 07, 2022 have been built with airbag modules that have been assembled using an additional monitoring step for the folding process of the airbag.
Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before April 14, 2023
Planned Dealer Notification Date : APR 14, 2023 – APR 14, 2023
Planned Owner Notification Date : APR 14, 2023 – APR 14, 2023
* NR – Not Reported

SEOCONTENT-END