Safety Recall 57J5 / Door Handles – 2021-2022 Volkswagen ID4

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 57J5_DLR_ADV Advance Notice – Safety Recall 57J5 / Door Handles This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: May 05, 2023 Issue: The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress into the printed circuit board can lead to malfunctions causing an “open command” to the door lock. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle. Precautions: If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2021 2022 ID4 35,325 CAN 2021 2022 ID4 2,519 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-312 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : MAY 03, 2023 NHTSA Recall No. : 23V-312 Manufacturer Recall No. : 57J5 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 35,325 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 VOLKSWAGEN ID Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Zwickau (Germany) production plant for U.S. vehicles until End of Production in the Zwickau plant for U.S. vehicles The recalled products differ from products that were not included in the recall because they contain non-affected supplier parts. ID4: 35325 Production Dates : DEC 15, 2020 – DEC 12, 2022 VIN Range 1 : Begin : WVGDMPE27MP001874 End : WVGGNPE20NP075231 ✔ Not sequential Description of Defect : Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress.Water ingress into the printed circuit board can lead to malfunctions causing an “open command” to the door lock. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and can cause damage to objects and people who may be outside of the vehicle. Description of the Cause : Water ingress at the printed circuit board assembly of the door handle, which can cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person). Part 573 Safety Recall Report 23V-312 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle Component Description : Outer door handle (left front, right front, left rear, right rear) Component Part Number : 11A 837.20. *, 11B 837.20.*, 11C 837.20.* Supplier Identification : Component Manufacturer Name : WITTE Automotive CZECHIA Address : Rooseveltova 1299 Nejdek Foreign States 36221 Country : Czech Republic Chronology : June 2021: Two (2) reports with alleged door openings from the U.S. market received. Parts requested and analysis started. Damages to the wiring harness identified to be the root cause for water ingress on one part. No defects were detected on the other part. April 2022: Two (2) further cases received from U.S. market. Water ingress to the circuit board detected. April 2022- November 2022: Analysis of field parts from different markets started, trying to reproduce the faulty behavior with malfunctioning hardware parts from the field, debugging of electric signals and conduction of accelerated aging tests. November 2022: Tests conducted on an affected vehicle from the field for speeds below 15km/h; Parts send to supplier for analysis. January 2023- February 2023: Analysis of field parts conducted at the supplier, End of Line process evaluation and conducted quality tests on the deconstructed field parts. February 2023: Started tests of serial parts in climate chamber to evaluate process of water ingress into part. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles. March 15, 2023: First presentation of the topic in the Volkswagen Product Safety Committee. Root cause not determined. Further investigation between the suppliers for U.S. and German factory production was recommended. March 23, 2023: VWGoA met with NHTSA to discuss the topic. March 28, 2023 : Tests of serial parts in climate chamber finished and root cause finally confirmed by the Part 573 Safety Recall Report 23V-312 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 supplier. April 12, 2023: Presentation of the field situation and results of the tests in the Volkswagen Product Safety Committee. Identification of potentially affected vehicle population started. April 26, 2023: Volkswagen Product Safety Committee decided a recall. 28 reports with alleged door openings known, received from June 2021 to April 2023. Description of Remedy : Description of Remedy Program : At no cost to customers, authorized Volkswagen dealers will inspect each door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The remedy components can be distinguished from the recalled components because they are kitted specifically for this recall and are not subject to water ingress as were the recalled components. Also, the door handle parameters will be improved via software update. Identify How/When Recall Condition was Corrected in Production : April 14, 2023: improved production at supplier Witte Recall Schedule : Description of Recall Schedule : Dealers: On or before May 05, 2023 / Owners: On or before June 30, 2023 Planned Dealer Notification Date : MAY 05, 2023 – MAY 05, 2023 Planned Owner Notification Date : JUN 30, 2023 – JUN 30, 2023 * NR – Not Reported

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