90N7 Heating Element May Overheat On Front Camera – 2020 Audi Q7

SEOCONTENT-START

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 2
90N7
Frequently Asked Questions (FAQ)
ACTION SUMMARY
Campaign Code
Safety Recall 90N7 – Front Camera Heating Element
Action Status
REPAIR NOT YET AVAILABLE
Market(s)
USA & Canada
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2020
2020
Q7
19
CAN
2020
2020
Q7
6
Problem Description
Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
VIN Lookup Visibility – NHTSA safercar.gov and audiusa.com: On or about April 6, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s). Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.audiusa.com and entering the Vehicle Identification Number (VIN).
What is the status of this recall repair?
The recall repair is not yet available.
Why has this recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.
What if a customer requests that their vehicle be repaired immediately?
Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.
If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.
What should dealers do if they have any affected vehicles in inventory?
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 2 of 2
90N7
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In
the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot
be made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be
directed to Audi Public Relations.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 1 of 11
Safety Recall
Code: 90N7
Subject
Front Camera Heating Element
Release Date
May 03, 2023
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2020
2020
Q7
19
CAN
2020
2020
Q7
6
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.
Corrective Action
The control software for the front camera will be updated and the heater element for the front camera will be replaced as an additional safety measure to assure proper bonding of the heating film.
Code Visibility
On April 06, 2023, the campaign code was applied to affected vehicles.
Owner Notification
Owner notification will take place in May 2023. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 2 of 11
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers – use AVA
• CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Initial Allocation:
NO
There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
K1
or
4M
1
4M0-980-281-A
TRIM
VIN To Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 3 of 11
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
90N7
Damage Code
0099
Parts Vendor Code
002
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark TRIM* as causal part
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
K1 or 4M
LABOR
Labor Op
Time Units
Description
9083 55 99
10
Replace backlight masking lens
2706 89 50
10
Connect battery charger
0151 00 00
Time stated on diagnostic protocol
Perform software update
PARTS
Quantity
Part Number
Description
1.00
4M0980281A
TRIM*
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 4 of 11
Customer Letter Example (USA)

This notice applies to your vehicle: ,
NHTSA: 23V212
Subject: Safety Recall 90N7 – Front Camera Heating Element
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on, increasing the risk of smoldering or even a vehicle fire.
What will we do?
To correct this defect, your authorized Audi dealer will update the control software for the front camera, and the heater element for the front camera will be replaced as an additional safety measure to assure proper bonding of the heating film. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 5 of 11
Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Transport Canada Recall: 2023-180
Subject: Safety Recall 90N7 – Front Camera Heating Element
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on, increasing the risk of smoldering or even a vehicle fire.
What will we do?
To correct this defect, your authorized Audi dealer will update the control software for the front camera, and the heater element for the front camera will be replaced as an additional safety measure to assure proper bonding of the heating film. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall work.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 6 of 11
Required Tools
Battery Tester/Charger
-VAS5908-
(or equivalent charger with a current rating of at least 90A)
Diagnostic Tester
-VAS6150X/VAS6160X-
(or equivalent)
Clip release lever no. 4 from the Scraper Set -VAS6845-
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 7 of 11
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
Proceed to Section B
NOTE
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 8 of 11
Section B – Repair Procedure
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.
 Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.
• Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
• Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
• Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module.
Flash process through “Audi Flashing” not Guided Fault Finding (GFF).
• DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to take longer. Requests for additional time will not be considered.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
• Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process!
NOTE
• All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations.
• If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 9 of 11
IMPORTANT
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
• Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.
• Ensure the latest version of ODIS is downloaded.
• Ensure diagnostic head is connected to ODIS tester via USB cable.
• Use operating mode, FLASH.
• Select “SVM – Code Input”.
• Enter SVM code 90N7A882 and follow the on screen prompts.
• When exiting the FLASH program, ensure the diagnostic log is sent to GFF Paperless.
NOTE
Perform the software update before replacing the lens.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 10 of 11
After the software update has been successfully completed, replace the lens:
• Unclip the cover <1> using the clip release lever by carefully inserting the clip release lever between the windshield and the cover.
• Repeat the procedure on the opposite side.
• Disengage the front cover and remove toward the rear.
• Free up the connector <2> and disconnect.
• Release the retainers <1 and 4> and remove the lens <3> forward from the mount .
• Install the new lens in the reverse order of removal.
• Install the trim in the reverse order of removal.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2023 90N7 Page 11 of 11
Section C – Campaign Stamp
Item#: AUD4927ENG
OR
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal (item# AUD4927ENG or AUD4927FRE).
Proceed to Section D
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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90N7 USA
IMPORTANT SAFETY RECALL

This notice applies to your vehicle: ,
NHTSA: 23V212
Subject: Safety Recall 90N7 – Front Camera Heating Element
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi
has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year
Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? Due to an incompatibility between the activation software and the heating
film used for the front camera on the windshield, the heating film may
overheat. Major overheating may occur at low temperatures or when the
heater element is activated after the ignition is switched on, increasing the
risk of smoldering or even a vehicle fire.
What will we do? To correct this defect, your authorized Audi dealer will update the control
software for the front camera, and the heater element for the front camera
will be replaced as an additional safety measure to assure proper bonding
of the heating film. This work will take about an hour to complete and will
be performed for you free of charge. Please keep in mind that your dealer
may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this
recall work. For your convenience, you can also visit www.audiusa.com and
click on the “Find a Dealer” link to locate a dealer near you and schedule
this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, the law requires you to forward this letter immediately via first-class
mail to the lessee within ten (10) days of receipt. If you have changed your
address or sold the vehicle, please fill out the enclosed prepaid Owner
Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in
this letter, the enclosed form explains how to request reimbursement. We
would be pleased to review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Audi Customer Experience
at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANT SAFETY RECALL
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit the Recall/Service Campaign Lookup
tool at www.audiusa.com and enter your Vehicle Identification Number
(VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call
the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help
ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection

**************************************************************************************************************

AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 90N7_DLR_ADV
Advance Notice – Safety Recall 90N7 / Front Camera Heating Element
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date:
April 5, 2023
Issue:
Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.
Repair:
• REPAIR NOT YET AVAILABLE
• Check daily campaign open inventory report or OMD for affected vehicles in inventory
• Repair every affected inventory vehicle before delivery to consumers.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2020
2020
Q7
19
CAN
2020
2020
Q7
6
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

**************************************************************************************************************

AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 90N7_DLR_LAUNCH
Repair Available – Safety Recall 90N7 / Front Camera Heating Element
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date:
May 02, 2023
Issue:
Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat. Major overheating may occur at low temperatures or when the heater element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.
Repair:
• REPAIR AVAILABLE – May 03, 2023 – The control software for the front camera will be updated and the heater element for the front camera will be replaced as an additional safety measure to assure proper bonding of the heating film.
• See ELSA/ServiceNet for complete repair & claiming instructions
• Check daily campaign open inventory report or OMD for affected vehicles in inventory
• Repair every affected inventory vehicle before delivery to consumers.
Parts Department:
There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2020
2020
Q7
19
CAN
2020
2020
Q7
6
*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
• Schedule owner repairs immediately
• Owner mailing – May 2023
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-212
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-212 Manufacturer Recall No. : 90N7 Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 19 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 AUDI Q7
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined based on vehicle assembly information provided by the manufacturing factory and ports from 2019. The vehicles included in the recall should originally have been remedied in the factory or ports before market introduction in 2019. Upon further research into the scoping, 19 U.S. vehicles in the field were identified that were not remedied and previously not included in the campaign due to human error.
Vehicles not included in the recall have already received the updated software and heating film for the front camera. Q7: 19
Production Dates : OCT 25, 2019 – NOV 20, 2019
VIN Range 1 : Begin : WA1VXAF7XLD000090 End : WA1LXAF72LD000933 ✔ Not sequential Description of Defect :
Description of the Defect : Due to an incompatibility between the activation software and the heating film used for the front camera on the windshield, the heating film may overheat.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Major overheating may occur at low temperatures or when the heater
element is activated after the ignition is switched on. This could lead to smoldering or even a vehicle fire.
Description of the Cause : Incompatibility between the activation software and the heating film used for
the front camera on the windshield. Part 573 Safety Recall Report 23V-212 Page 2 Identification of Any Warning
that can Occur : none Involved Components : Component Name 1 : Heating film for front camera Component Description : Backlight masking screen Component Part Number : 4M0 980 281 A Component Name 2 : Front camera activation software Component Description : Target data container
Component Part Number : 4M1.909.466.D Supplier Identification : Component Manufacturer
Name : AUDI AG
Address : NR
Ingolstadt Foreign States 85045 Country : Germany Chronology :
November 15, 2019: The Audi Product Safety Committee decided a recall for Q7 (Product Improvement) vehicles to address an incompatibility between the activation software and the heating film used for the front camera on the windshield which may lead to major overheating. At this point, the affected Q7 (Product Improvement) model had not been introduced in any market outside of Europe. All affected U.S. vehicles were believed to have been held and remedied at the ports.
November 22, 2019: Audi submitted a Foreign Recall Report to NHTSA, as no U.S. vehicles were in the field yet. February 27, 2023: The U.S. market identified a vehicle that appeared to be affected by the issue.
February 27 – March 21, 2023: Audi started a thorough review of the history and processes in place during the initial determination of the recall population in 2019. Additionally, for each potentially affected vehicle identified, Audi reviewing detailed history, including any factory rework and previous recall or dealer visits. It was discovered that 19 vehicles in the U.S. had not been either (a) remedied in the ports, or (b) not been correctly flashed by the factory and not been added to the campaign due to human error.
March 22, 2023: The current status was presented to the Audi Product Safety Committee and it was decided to The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-212
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
recall the newly identified affected vehicles.
Audi is aware of one (1) case of local smoldering on a U.S. vehicle due to this issue which occurred in February 2020.
Description of Remedy :
Description of Remedy Program : The control software for the front camera will be updated and the heater
element for the front camera will be replaced as an additional safety measure to assure proper bonding of the heating film. Audi will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Old control software for the front camera: 4M1.909.466.A New control software for the front camera: 4M1.909.466.D
The new target data container updates the control parameters for the front camera in order to avoid overheating.
The heater element has not changed but will be replaced to assure proper bonding between the heating film and the lens shade in case the adhesion was not sufficient or in case the heater element was already pre-damaged.
On November 15, 2019, the factory started using the new target data container for the front camera activation software.
Recall Schedule :
Description of Recall Schedule : Dealers/owners: On or before May 26, 2023 Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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