Safety Recall 57J4 / Door Handles – 2023 Volkswagen ID4

SEOCONTENT-START

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 2
57J4
Frequently Asked Questions (FAQ)
ACTION SUMMARY
Campaign Code Safety Recall 57J4 – Door Handles
Action Status REPAIR NOT YET AVAILABLE
Market(s) USA & Canada
Affected Vehicles
Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2023 2023 ID4 16,207
CAN 2023 2023 ID4 1,455
Problem Description
The affected vehicles may have been built with door handles that do not meet the
factory specifications for protection against water ingress. Water ingress at the
printed circuit board assembly of the door handle may cause a situation where a
vehicle door could open unexpectedly when the vehicle is subject to high lateral
forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts
occupants at risk of injury, and cause damage to objects and people who may be
outside of the vehicle.
Precautions
If the recall condition is present in the vehicle, occupants may notice an audible
clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should
this occur, customers are advised to contact an authorized Volkswagen dealer
without delay to have the vehicle inspected.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor
vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification
under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to
delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety
Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their
inventory which are involved in a safety or compliance recall until the defect has been remedied.
VIN Lookup Visibility – NHTSA safercar.gov and vw.com: On or about April 4, 2023, the campaign code will
appear for affected vehicles in the VIN lookup tool(s). Customers can check a vehicle’s eligibility for repair under
this or any other recall/service campaign by clicking on the Look Up Recalls link at www.vw.com and entering
the Vehicle Identification Number (VIN).
What is the status of this recall repair?
The recall repair is not yet available.
Why has this recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the
government promptly – regardless of parts/repair availability.
What if a customer requests that their vehicle be repaired immediately?
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 2 of 2
57J4
Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair
guidelines.
If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and
that they will receive formal notification via first-class mail once the repair is available. Once the customer receives
formal notification, they may contact their authorized dealer to schedule the repair.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In
the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot
be made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be
directed to Volkswagen Public Relations.

**************************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 1 of 56
Safety Recall
Code: 57J4
Subject
Door Handles
Release Date
May 17, 2023
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2023
2023
ID4
15,989
CAN
2023
2023
ID4
1,668
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and can cause damage to objects and people who may be outside of the vehicle.
Corrective Action
Inspect each door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters.
Precautions
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Code Visibility
On April 03, 2023, the campaign code was applied to affected vehicles.
Owner Notification
Owner notification will take place in May 2023. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 2 of 56
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 3 of 56
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers – use AVA
• CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Initial Allocation:
Inspection Kit 11K-867-129 only
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
The following part is required for all vehicles in order to perform the door handle inspection:
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
1
11K-867-129
foam Pad (Inspection Kit)
(inlcudes 4 membranes and 2 foam pads)
VIN to Order
The following parts are required only if a door handle requires replacement:
The technician inspecting the vehicle and the highest level of technican at the dealer must both sign off on the repair order that the door handle has failed the test.
The VIN and the signed copy of the repair order must be e-mailed to VWoAPartsSpecialists@vw.com for review.
DO NOT ORDER DOOR HANDLES FOR STOCK!
• THE REPLACEMENT RATE IS EXPECTED TO BE VERY LOW.
• LIMITED PARTS ARE AVAILABLE.
• PARTS SHOULD ONLY BE ORDERED IF THEY ARE ABSOLUTLEY REQUIRED.
Dealers are required to e-mail the VIN and the signed copy of the RO when placing a parts order.
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
As required
11K-867-919-A
Support (driver front)
e-mail to order
As required
11K-867-919
Support (driver rear)
As required
11K-867-920-A
Support (passenger front)
As required
11K-867-920
Support (passenger rear)
As required
11K-837-209-C GRU
PACKING (driver front or rear door handle gasket)
As required
11K-837-210-C GRU
PACKING (passenger front or rear door handle gasket)
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 4 of 56
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.
Service Number
57J4
Damage Code
0099
Parts Vendor Code
WWO
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal if all four door handles are ok
Mark only one Support* as causal part if a door handle requires replacement
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
Inspect all four door handles. All four door handles are ok. Perform update to door control modules.
LABOR
Labor Op
Time Units
Description
5719 01 99
70
Inspect all four door handles
2706 89 50
10
Connect battery charger
0150 00 00
Time stated on diagnostic protocol (up to 40 TU)
Update door control modules via SVM
0121 00 04
10
Test drive
PARTS
Quantity
Part Number
Description
1.00
11K867129
foam Pad (Inspection kit)
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 5 of 56
AND (ONLY if necessary)
Add as needed if a door handle(s) required replacement
LABOR
Labor Op
Time Units
Description
5719 55 99
90
Replace one front door handle
5719 56 99
160
Replace two front door handles
5811 55 99
70
Replace one rear door handle
5811 56 99
140
Replace two rear door handles
PARTS
Mark only one Support* as causal part if a door handle requires replacement
Quantity
Part Number
Description
1.00
11K867919A
Support*
1.00
11K867920A
Support*
1.00
11K867919
Support*
1.00
11K867920
Support*
Up to 2.00
11K837209C GRU
PACKING
(door handle gasket; left front or left rear)
Up to 2.00
11K837210C GRU
PACKING
(door handle gasket; right front or right rear)
AND (ONLY if necessary)
Add the following as needed only if the interior door handle trim was damaged during door handle replacement
PARTS
Quantity
Part Number
Description
1.00
11K867197 041
COVER (driver front – black)
1.00
11K867197 7CN
COVER (driver front – white)
1.00
11K867198 041
COVER (passenger front – black)
1.00
11K867198 7CN
COVER (passenger front – white)
1.00
11K867227 041
COVER (driver rear – black)
1.00
11K867227 7CN
COVER (driver rear – white)
1.00
11K867228 041
COVER (passenger rear – black)
1.00
11K867228 7CN
COVER (passenger rear – white)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 6 of 56
Customer Letter Example (USA)
This notice applies to your vehicle: ,
NHTSA: 23V213
Subject: Safety Recall 57J4 – Door Handles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and can cause damage to objects and people who may be outside of the vehicle.
What will we do?
To correct this defect, your authorized Volkswagen dealer will inspect each door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters. The inspection and software update will take about an hour to complete and will be performed for you free of charge.
If any door handle requires replacement, your dealer will need to order parts for your vehicle. Door handle replacement can take up to one hour per door to complete and will be performed free of charge.
Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Precautions you should take
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 7 of 56
Customer
Customer Letter Example (Canada)
Example (USA)

This notice applies to your vehicle: ,
Transport Canada Recall: 2023-184
Subject: Safety Recall 57J4 – Door Handles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and can cause damage to objects and people who may be outside of the vehicle.
What will we do?
To correct this defect, your authorized Volkswagen dealer will inspect each door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters. The inspection and software update will take about an hour to complete and will be performed for you free of charge.
If any door handle requires replacement, your dealer will need to order parts for your vehicle. Door handle replacement can take up to one hour per door to complete and will be performed free of charge.
Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work.
Precautions you should take
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 8 of 56
Repair Overview
• Inspect door handle assemblies and replace handle, if necessary.
• Update door control module software via SVM.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 9 of 56
Required Tools (for testing procedure)
IMPORTANT
Risk of false readings!
Test your assembly set up before testing a car to ensure the testing system holds pressure.
If using commercially available vacuum hoses, use clamps at the connections as needed.
A – Digital pressure gauge:
• VAG1397A or VAG1397B can be used.
B – Hand vacuum/pressure pump:
• VAS6213 or equivalent, commercially available pump can be used.
C – Three way hose adapter:
• Included with VAG1397A kit.
• Commercially available options are ok to use.
D – Vacuum hose:
• VAG1397A kit includes hose and three-way adapter.
• VAG1397B/6 (optional tool) includes hose and 3-way adapter.
• Bare vacuum line (without quick couplings) can be used with either digital gauge (VAG1397A/B).
E – Testing adapter:
• Commercially available
• Adapter must fit opening in door handle tightly.
• Adapter must not protrude too far into the door handle, otherwise damage to the circuit board may occur.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 10 of 56
NOTE
If using VAG1397B, the reading can be changed from bar to psi as follows:
1. Hold down MENU .
2. Select the units by pressing the MENU button until PSI is visible.
3. Press and hold OK to confirm the change.
NOTE
If using VAG1397B, the reading can be changed from absolute pressure to relative pressure as follows:
1. Press and release MENU .
2. Select the pressure setting by pressing the MENU button again until “rEL” is visible.
3. Press OK to confirm the change.
NOTE
If using VAG1397A:
• Set to setting II for relative pressure.
• Install vacuum line to position II .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 11 of 56
Required Tools (if door handle requires replacement)
Wedge Set
-T10383-
(or equivalent)
Elbow Assembly Tool
-T10118-
(or equivalent)
Release Tool
-T10615-
Required Tools (for software update)
Battery Tester/Charger
-VAS5908-
Diagnostics Interface W-LAN
-VAS6154A-
Diagnostic Tester
-VAS6150D-
(or higher)
USB Module
-VAS6154/4A-
(included with -VAS6154A-)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 12 of 56
Required Shop Materials
Cleaner D -009-401-04
(shop supply)
-OR-
91% Isopropyl Alcohol
(locally sourced)
Lint Free Towels
(locally sourced)
NOTE: Use only 91% Isopropyl alcohol as a cleaner (9% water). Do not use Isopropyl with any additional surfactants (cleaners) or additives (scents).
Required Shop Materials
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 13 of 56
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 14 of 56
Section B – Door Handle Inspection
Inspection overview steps:
1. Remove trim covers
2. Perform inspection
3. Evaluate results
NOTE
Regardless of the results, the update to the door control modules via SVM is mandatory for all vehicles.
Step 1 – Remove Door Handle Trim Covers
Remove door handle trim cover:
• All four door handles must be inspected.
• Apply masking tape as needed to protect painted surfaces.
• Lift the door handle to the position shown.
• Locate the cutouts <1> in the door handle assembly.
CAUTION
Do not insert plastic wedges into cut outs that have wires visible.
• Insert suitable plastic wedges <1> into the cut outs to keep the door handle in the extended position.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 15 of 56
• Unclip the door handle cover at the front (in direction of travel) first.
• Then continue unclipping at the bottom .
TIP
The door handle covers are held in by retaining tabs .
On the bottom, the retaining tabs run the length of the cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 16 of 56
Step 2 – Door Handle Testing Procedure
• Locate the membrane <1> on the door handle.
• Check the current installation of the membrane.
• If the membrane is not adhered properly (edge is lifted or partially applied on the circular boss, for example):
o The door handle must be replaced.
o Front doors – Proceed to Section C for front door handle assembly removal.
o Rear doors – Proceed to Section D for rear door handle assembly removal.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 17 of 56
• If the membrane appears to be adhered properly, continue with the door handle testing.
NOTE
As long as the membrane is located completely in the recessed area, the door handle would be considered OK.
CAUTION
Risk of consequential damage!
Ensure that the test adapter will not make contact with the circuit board inside the door handle.
• Carefully remove the membrane from the door handle to expose the opening.
• Press the pressure tester adapter <1> to the test port, being sure that a good seal is made.
NOTE
Be sure that the hand pump being used is set to apply pressure and not vacuum.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 18 of 56
CRITICAL REPAIR STEP
STOP!
DO NOT exceed specified pressures!
Unnecessary damage to the door handle will occur if the specified pressures are exceeded.
• Pressurize the door handle to 240 mbar or 3.5 psi and monitor for 20 seconds
• If there is less than 7 mbar/0.1 psi pressure loss after 20 seconds:
o The door handle is ok.
o Proceed to Step 3 in this section for door handle re-assembly.
o If all four door handles are ok, proceed to Section F to perform SVM update.
IMPORTANT
Risk of unnecessary replacement!
If immediate pressure loss is noted, be sure that the test adapter is fully seated in the test port and a good seal is present.
• If there is over 7 mbar/0.1 psi pressure loss after 20 seconds:
o The door handle requires replacement.
o Front doors – Proceed to Section C for front door handle removal.
o Rear doors – Proceed to Section D for rear door handle removal.
• If all four door handles are OK:
o Proceed to Section F to perform SVM update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 19 of 56
Step 3 – Door Handle Reassembly
Front door handles ONLY:
• Remove the old foam tape from the area indicated <1>.
• Clean the area where the new foam pad will be applied using isopropyl alcohol and a lint free cloth.
• Allow the cleaner to dry completely.
IMPORTANT
Risk of repeat repair!
Be sure that all of the old adhesive residue is cleaned off before the front door handle cover is reinstalled. Failure to do so can result in an improper seal and possible Kessy system malfunctions.
• Clean the front door handle cover in the area shown <1> of any adhesive residue using isopropyl alcohol and a lint free cloth.
• DO NOT spray any cleaners directly onto the door handle.
• Allow the cleaner to dry completely.
ALL door handles:
IMPORTANT
Risk of repeat repair!
Be sure that all of the old adhesive residue is cleaned off before proceeding. Failure to do so can result in an improper seal and possible water ingress into the door handle.
• Clean the area where the new membrane will be applied <2> using isopropyl alcohol and a lint free cloth.
• DO NOT spray any cleaners directly onto the door handle.
• Allow the cleaner to dry completely.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 20 of 56
Part Number
Part Description
11K-867-129
Inspection kit
(4 membranes and 2 foam pads)
ALL door handles:
• Apply new membrane <1> to the door handle.
• Ensure the membrane is placed precisely in the center of the recessed area.
• Press evenly so the entire membrane is adhered to the door handle.
• Ensure there are no air pockets.
Front door handles ONLY:
• Peel the backing off ONE side of the foam pad.
• Apply new foam pad <1> to the door handle.
• Ensure the foam pad is placed precisely in the center of the recessed area.
• Press evenly so the entire foam pad is adhered to the door handle.
• Ensure there are no air pockets.
• Remove the adhesive backing from the exposed side of the foam pad.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 21 of 56
Continued for all vehicles:
• Install the door handle cover.
• Attach the bottom first, then clip in the top in the direction of .
• Press firmly in the area shown on the front door handle covers to adhere the foam pad to door handle cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 22 of 56
Section C – Front Door Handle Assembly Removal and Installation (if necessary)
Remove button trim:
• Unclip the button trim <1> with controls <2> using the Wedge -T10383- <3>.
• Disconnect the connectors.
• Replace the button trim if damaged.
CAUTION
Risk of consequential damage!
Use extreme care when removing the button trim.
• After the rear section of the button trim is loose, rotate the wedge in the direction indicated while carefully pulling the trim in the direction indicated .
• Driver’s rear door shown. Procedure for all doors is similar.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 23 of 56
Remove door panel:
• Remove the bolts <1>.
• Turn the rotating clip <1> 90° in the direction of and release it.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 24 of 56
CAUTION
Risk of consequential damage!
There is a risk of damaging the release cable by deforming it. Do not bend or kink the release cable.
• Loosen the clips <3> in the front door trim panel <2> using a Wedge -T10383-.
• Pull the front door trim panel <2> upward out of the inner window shaft strip.
• Disconnect any connectors present on the door panel.
TIP
The upper left crash clip <1> is automatically released from the inner window shaft strip when the front door trim panel <2> is lifted out.
• Disengage the release cable <1>.
• Set the door panel off to the side.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 25 of 56
CAUTION
Risk of damaging the locking mechanism.
• Always turn the locking mechanism from position <2> to position <1>.
• The door trim panel can only be installed when the locking mechanism is in position <1>.
Remove support for door components:
• Pry off/remove the caps/adhesive tape <2> from the support <1> using a commercially available plastic wedge.
.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 26 of 56
• Reconnect window switch temporarily.
• Lower the front door window <1> until the clamping brackets on the sub-frame <5> are accessible through the opening in the sub-frame <2>.
• Guide a suitable screwdriver <4> through the openings in the sub-frame <2> and the front door window <1> toward the sub-frame clamping bracket <5>.
• Turn the screwdriver <4> 90° in the direction of and press in the direction of the in the hook on the sub-frame clamping brackets <5> until they disengage.
• Slightly lift the front door window <1> in the direction of so that it does not fall back into the hook.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 27 of 56
• Clamping bracket <1> shown with sub-frame removed. Screwdriver pressed in the direction indicated to disengage the clamp from the window glass panel.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 28 of 56
• Push the front door window <5> upward and secure it from falling using commercially available adhesive tape.
• Disconnect the connectors on the sub-frame components.
• Unclip the wires.
• Remove the bolts <3>.
• Turn the clips <6> in the direction of 90° and remove it slightly.
• Guide the release cable with the grommet <4> in the direction of out of the support <1>.
• Push the support <1> slightly in the direction of .
• Remove the support <1> in the direction of out of the door.
Remove lock cylinder (driver door only):
CAUTION
Risk of damaging component surfaces!
Do not turn the flat-head screwdriver.
Do not pry using a flat-head screwdriver.
• Press a small, commercially available flat-head screwdriver <3> in the direction of into the opening on the underside of the cap <1>.
• Unclip the cap <1> using a commercially available flat-head screwdriver <3>.
• Remove the cap <1> in the direction of from the lock cylinder <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 29 of 56
• Pry out the cap <5>.
• Remove the bolt <4> all the way.
• Press the bolt <4> with locking mechanism <3> in the direction of until the lock cylinder <1> is released.
• Remove the lock cylinder <1> in the direction of out of the mounting bracket <2>.
Lower the door lock unit:
• Disconnect the connector from the door lock unit <1>.
• Remove the bolts <3> and lower the door lock unit <1> downward.
NOTE
The door lock unit <1> does not have to be completely removed, only lowered out of the way.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 30 of 56
Remove door handle assembly:
NOTE
Front passenger side door handle shown removed for clarity. Procedure is similar for all doors.
• Rotate the eccentric cam 270° using a T30 Torx screwdriver.
o Clockwise for driver side.
o Counter clockwise for passenger side.
• Press on the locking tab with a screwdriver .
• While holding the locking tab , slide the lock plate <1> in the direction of .
TIP
A small amount of silicone spray can be used on the plate <1> if movement of the plate is stiff.
• Once the locking plate <1> is in the unlocked position (as shown), the pins on the door handle will be released and the door handle assembly can be removed from the door.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 31 of 56
• Disconnect the connector <1> from the door handle assembly.
• Pivot out the door handle assembly <1> in the direction of and remove.
See Section E for door handle replacement.
• Re-install door handle assembly in the reverse order of removal.
Reassemble the door components in the reverse order of removal while noting the following:
• Door lock unit bolts: 18 Nm
• Carrier for door component bolts: 8 Nm
• Door trim panel securing bolts: 4.5 Nm
• Replace any damaged door trim panel clips.
Proceed to Section F.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 32 of 56
Section D – Rear Door Handle Assembly Removal and Installation (if necessary)
Remove button trim:
• Unclip the button trim <1> with controls <2> using the Wedge – T10383- <3>.
• Disconnect the connectors.
• Replace the button trim if damaged.
CAUTION
Risk of consequential damage!
Use extreme care when removing the button trim.
• After the rear section of the button trim is loose, rotate the wedge in the direction indicated while carefully pulling the trim in the direction indicated .
• Driver’s rear door shown. Procedure for all doors is similar.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 33 of 56
• Remove the bolts <1>.
• Turn the rotating clip <1> 90° in the direction of and release it.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 34 of 56
• Loosen the clips <2> for the rear door trim panel <1> using the Wedge Set -T10383-.
• Pull the rear door trim panel <1> upward out of the inner window shaft strip.
• Disconnect any connectors present.
CAUTION
Risk of consequential damage!
There is a risk of damaging the release cable by deforming it. Do not bend or kink the release cable!
• Disengage the release cable <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 35 of 56
CAUTION
Risk of damaging the locking mechanism.
• Always turn the locking mechanism from position <2> to position <1>.
• The door trim panel can only be installed when the locking mechanism is in position <1>.
Loosen the rear door window from the window regulator.
• Pry the cap <5> out of the subframe <2> using a commercially available plastic wedge.
• Temporarily install the window switch and lower the rear door window <1> until the expanding pin <3> and spreader plug <4> are accessible through the opening in the subframe <2>.
• Remove the expanding pin <3> from the spreader plug <4> using the Release Tool -T10615-.
• Remove the spreader plug <4> from the window regulator guide <6> using the Release Tool – T10615-.
• Push the rear door window upward and secure it from falling using adhesive tape.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 36 of 56
• Pry out the plugs <1>.
• Remove the bolt <2>.
• Disconnect the connectors <3>.
• Loosen the clips <4> and move the wires to the side.
• Turn the clips <1> 90° in the direction of and pull them out slightly.
• Remove the door components carrier <2> in the direction of out of the door.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 37 of 56
Lower the door lock assembly:
• Disconnect the connector <1>.
• Remove the bolts <2> and lower the rear Door Lock Unit <3> downward.
NOTE
The door lock unit <1> does not have to be completely removed, only lowered out of the way.
TIP
The door cable connection <1> can be unlocked to aid in lowering the door lock. The cable does not have to be completely removed, only unlocked so it can move freely.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 38 of 56
• Pry out the plug <1>.
Remove door handle assembly:
NOTE
Passenger side door handle shown removed for clarity. Procedure is similar for all doors.
• Rotate the eccentric cam 270° using a T30 Torx screwdriver.
o Clockwise for driver side.
o Counter clockwise for passenger side.
• Push the pushover plate <1> all the way in the direction indicated .
• Press on the locking tab with a screwdriver .
• While holding the locking tab , slide the lock plate <1> in the direction of .
TIP
A small amount of silicone spray can be used on the plate <1> if movement of the plate is stiff.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 39 of 56
• Once the locking plate <1> is in the unlocked position (as shown), the pins on the door handle will be released.
• Disconnect the connector <1> from the door handle assembly.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 40 of 56
• Pivot out the door handle assembly <1> in the direction of and remove.
See Section E for door handle replacement.
• Re-install door handle assembly in the reverse order of removal.
Reassemble the door components in the reverse order of removal while noting the following:
• Door lock unit bolts: 18 Nm
• Carrier for door component bolts: 8 Nm
• Door trim panel securing bolts: 4.5 Nm
• Replace any damaged door trim panel clips.
Proceed to Section F.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 41 of 56
Section E – Door Handle Replacement
Remove spring:
CAUTION
Risk of injury!
Spring is under tension! Use caution when releasing the spring!
• Push the spring <1> in the direction of .
• Turn the spring <1> using a Flat-Head Screwdriver <2> 90° in direction of and then remove from the mount.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 42 of 56
• Disengage the connector for the exterior door handle illumination and exterior door handle touch sensor <2> in the direction of .
• Note the installation position of the spring.
• Drive out the pin <3> in the direction of using a Drift Punch and remove the pin.
• Remove the spring <1> from the door handle <4>.
NOTE
Pin <1> shown partially removed to show the splines.
Only one side of the pin has splines.
When driving out the pin, drive the pin out in direction of .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 43 of 56
NOTE
Pin shown removed for clarity.
Note the splined end <1>.
Remove lamp:
• With the pin and spring removed, release the door handle lamp <1> by spreading the tabs in the direction indicated .
• Once the tabs <1> have been released, rotate the lamp out of the retaining tab <2> in the direction indicated .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 44 of 56
• To aid in removal of the lamp, once the tabs have been released, using a few fingers, push on the lamp from inside the handle in the area shown <1>.
Remove door handle from the carrier:
• Carefully rotate the door handle <1> out in the direction indicated .
• Feed the lamp and connector housing out of the carrier.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 45 of 56
NOTE
Door handle <1> shown from a different angle for clarity.
Installing new door handle:
• Feed the door handle lamp and connector through the carrier in the area indicated <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 46 of 56
• Insert the new door handle <1> into the carrier in the reverse order of removal.
• Install the connector and lamp back into their retainers in the carrier.
CAUTION
Risk of damage!
When installing the lamp back into the carrier, be mindful of the wire positioning or damage can occur.
• Correct installation of wires <1> shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 47 of 56
• Incorrect installation of wires <1> shown.
Reinstall the spring:
CAUTION
Risk of injury!
Spring is under tension! Use caution when reinstalling the spring!
• Reinstall the spring with pin <1> in the direction indicated .
NOTE
Be mindful of the direction the spring is installed. See the images below for examples of correct and incorrect installation.
• Incorrect spring installation = Spring tabs facing the front of the door handle.
• Correct spring position = Spring tabs facing the back of the door handle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 48 of 56
• Turn the spring <1> 90° in direction of using the Assembly Tool -T10118- <3>, until the hook engages in the mount.
• Push apart the spring <1> in the center area <2> in the direction of .
• Spring tab <1> that is not fully engaged.
• Spring tab <1> that is fully engaged.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 49 of 56
Clean foam pad residue from front door handle cover:
• Remove the old foam tape <1> from the door handle cover.
• Using isopropyl alcohol and a lint free cloth, clean the area <1> where the foam tape was.
• Ensure no residue remains.
• Allow the cleaner to dry completely.
Install door handle cover:
• Front door handles only: Remove the adhesive backing from the foam pad <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 50 of 56
• Reinstall the door handle cover.
• Ensure it’s fully clipped into place.
• Front door handles only: Press firmly in the area shown to adhere the foam pad to door handle cover.
Replace door handle assembly gasket:
• Remove the gasket <3> from the door handle <2> and remove adhesive residue if necessary.
Part Number
Part Description
11K-837-209-C GRU
Gasket
Driver front and rear
11K-837-210-C GRU
Gasket
Passenger front and rear
Re-install door handle assembly into door:
• Refer back to Sections C or D for re-installation instructions.
• After door handle is replaced, proceed to Section F for performing SVM update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 51 of 56
Section F – Update Door Control Modules
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.
 Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.
• Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
• Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
• Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
• Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 52 of 56
NOTE
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• Open the hood.
• Open the battery cover.
• Switch the ignition on.
• Apply the parking brake.
• Switch off all consumers (headlights, heated seats, climate control, etc.).
• Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.
• Start the ODIS program.
• Attach the battery charger to the vehicle battery.
NOTE
Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery:
When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.
• Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update.
NOTE
• All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations.
• If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 53 of 56
• Confirm that scan tool is communicating with the diagnostic head by USB .
o If the Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.
• Upon ODIS startup, verify the “Diagnosis” operating mode is selected .
• Once the GFF scan is complete, select “Special functions” , then “Adapting software” , then select “Perform test” .
• Select the correct option to “Update software via action code”
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 54 of 56
NOTE
Using Bluetooth or WiFi for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered.
• Enter the corrective action code (SVM code) as listed below.
SVM code
4B7F
• Select “Accept” and follow the on screen prompts.
• Exit GFF and send diagnostic protocol online when prompted.
NOTE
At the end of the diagnosis, the diagnostic tester requires the calibration of the three-phase drive -VX54-.
The calibration does not have to be performed at the end of the diagnosis; it can be carried out without the diagnosis tester on a test drive above 20 mph/ 35 kph (before returning the vehicle to the customer).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 55 of 56
• Release the parking brake.
• Disconnect the VAS tester.
• Switch off and disconnect the battery charger.
• Reinstall the battery cover.
CRITICAL REPAIR STEP
STOP!
Perform a test drive above 20 mph/ 35 kph to calibrate the three-phase drive -VX54-.
When performing this road test, the vehicle will momentarily lose acceleration when the three-phase drive -VX54- calibrates. Ensure the road test is performed in a safe manner.
Proceed to Section G
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
May 2023 57J4 Page 56 of 56
Section G – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
Proceed to Section H
Section H – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

**************************************************************************************************************

Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 57J4 USA
IMPORTANT SAFETY RECALL
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

This notice applies to your vehicle: ,
NHTSA: 23V213
Subject: Safety Recall 57J4 – Door Handles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen
has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year
Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? The affected vehicles may have been built with door handles that do not meet the
factory specifications for protection against water ingress. Water ingress at the
printed circuit board assembly of the door handle may cause a situation where a
vehicle door could open unexpectedly when the vehicle is subject to high lateral
forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts
occupants at risk of injury, and can cause damage to objects and people who
may be outside of the vehicle.
What will we do? To correct this defect, your authorized Volkswagen dealer will inspect each door
handle and replace it if necessary. A vehicle software update will also be
performed to update the door handle parameters. The inspection and software
update will take about an hour to complete and will be performed for you free of
charge.
If any door handle requires replacement, your dealer will need to order parts for
your vehicle. Door handle replacement can take up to one hour per door to
complete and will be performed free of charge.
Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop
schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall work. To set up an appointment online, please visit www.vw.com/find-adealer.
Precautions you should
take
If the recall condition is present in the vehicle, occupants may notice an audible
clicking noise (similar to the sound of a vehicle door being locked/unlocked).
Should this occur, customers are advised to contact an authorized Volkswagen
dealer without delay to have the vehicle inspected.
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 57J4 USA
IMPORTANT SAFETY RECALL
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
the law requires you to forward this letter immediately via first-class mail to the
lessee within ten (10) days of receipt. If you have changed your address or sold
the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to
us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free
of charge within a reasonable time, or if you should have any questions about
this communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free
Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help
ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 57J4 USA
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

El presente aviso corresponde a su vehículo: ,
NHTSA: 23V213
Asunto: Campaña de llamada a revisión por motivos de seguridad 57J4: manijas de las puertas
Estimado(a) propietario(a) de un vehículo Volkswagen:
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos
Motorizados de EE. UU. Volkswagen ha determinado que existe un defecto relacionado con la seguridad
vehicular en ciertos vehículos Volkswagen modelo 2023. Nuestros registros indican que usted es
propietario de uno de los vehículos afectados por esta campaña.
¿Cuál es el problema? Es posible que los vehículos afectados hayan sido montados con manijas de las
puertas que no cumplen con las especificaciones de fábrica para la protección
contra el ingreso de agua. El ingreso de agua en el ensamblaje de placa de
circuito impreso de la manija de la puerta puede provocar una situación en la
que la puerta del auto se abriría repentinamente cuando el vehículo se somete a
fuerzas laterales elevadas a velocidades por debajo de 9 mph o 15 km/h. Una
puerta abierta en un vehículo en movimiento pone en riesgo de sufrir lesiones a
los ocupantes y puede ocasionar daños a objetos y personas que se encuentren
fuera del vehículo.
¿Qué haremos? Para corregir este defecto, su concesionario Volkswagen autorizado revisará
cada manija de las puertas y las cambiará en caso de ser necesario. También se
realizará una actualización de software para actualizar los parámetros de las
manijas de las puertas. La revisión y la actualización de software tomarán
alrededor de una hora y se le ofrecerán de forma gratuita.
Si es necesario cambiar alguna manija de las puertas, su concesionario deberá
pedir las piezas para su vehículo. El cambio de las manijas de las puertas puede
tomar hasta una hora y se realizará de forma gratuita.
No obstante, considere la posibilidad de que su concesionario necesite tiempo
adicional para la preparación del servicio y la organización del horario del taller.
¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para
programar este servicio de revisión. Para concertar una cita en línea, visite
www.vw.com/find-a-dealer.
Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 57J4 USA
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD
¿Qué precauciones
debe tomar?
Si la condición mencionada en la campaña de llamada a revisión está presente
en el vehículo, es posible que los ocupantes escuchen un clic (parecido al
sonido de cuando se activa o desactiva el seguro de las puertas del vehículo). Si
esto sucede, se recomienda a los clientes que se comuniquen con un
concesionario Volkswagen autorizado de inmediato a fin de concertar una cita
para revisar el vehículo.
Vehículos rentados y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo identificado en
esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario
por correo de primera clase en el plazo de los diez (10) días posteriores a la
recepción. Si cambió de dirección o vendió el vehículo, complete la tarjeta
prepagada de respuesta del propietario adjunta y envíenosla para que podamos
actualizar nuestros registros.
¿De qué otra forma
podemos ayudarlo?
Si su concesionario Volkswagen autorizado no le brinda este servicio de forma
gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si
usted tiene alguna pregunta sobre este aviso, póngase en contacto con nosotros
mediante el medio de comunicación que prefiera a través de
www.vw.com/contact o por teléfono al 800-893-5298.
Verificación de su
vehículo para
campañas de llamada a
revisión o de servicio
vigentes
Si desea comprobar la elegibilidad de su vehículo para una reparación en el
marco de esta o de cualquier otra campaña de llamada a revisión o de servicio,
visite www.vw.com/owners/recalls e ingrese el número de identificación del
vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de
campañas de llamada a revisión o de servicio).
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También
puede llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-
9153) o ingresar a http://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo,
hemos tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Defensa del Consumidor de Volkswagen

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 57J4_DLR_LAUNCH
Repair Available – Safety Recall 57J4 / Door Handles
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: May 16, 2023
Issue: The affected vehicles may have been built with door handles that do not meet the factory
specifications for protection against water ingress. Water ingress at the printed circuit
board assembly of the door handle may cause a situation where a vehicle door could
open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9
mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause
damage to objects and people who may be outside of the vehicle.
Precautions If the recall condition is present in the vehicle, occupants may notice an audible clicking
noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur,
customers are advised to contact an authorized Volkswagen dealer without delay to have
the vehicle inspected.
Repair:  REPAIR AVAILABLE – May 17, 2023 / Inspect each door handle and replace it if
necessary. A vehicle software update will also be performed to update the door
handle parameters.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected vehicles
in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool to view your
potential VIN population.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2023 2023 ID4 16,207
CAN 2023 2023 ID4 1,455
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – May 2023
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
Repair Video Available – Safety Recall 57J4 / Door Handles
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
May 24, 2023
Campaign Information:
An instructional video to assist you with vehicle repairs for this recall is now available.
Please click here or scan the following QR code to view it:
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 57J4_DLR_LAUNCH
Repair Available – Safety Recall 57J4 / Door Handles
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: May 16, 2023
Issue: The affected vehicles may have been built with door handles that do not meet the factory
specifications for protection against water ingress. Water ingress at the printed circuit
board assembly of the door handle may cause a situation where a vehicle door could
open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9
mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause
damage to objects and people who may be outside of the vehicle.
Precautions If the recall condition is present in the vehicle, occupants may notice an audible clicking
noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur,
customers are advised to contact an authorized Volkswagen dealer without delay to have
the vehicle inspected.
Repair:  REPAIR AVAILABLE – May 17, 2023 / Inspect each door handle and replace it if
necessary. A vehicle software update will also be performed to update the door
handle parameters.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected vehicles
in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool to view your
potential VIN population.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2023 2023 ID4 15,989
CAN 2023 2023 ID4 1,668
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – May 2023
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 57J4_DLR_ADV
MANDATORY STOP-SALE NOTICE
In the interest of customer safety and satisfaction, affected vehicles must be kept in a secure area where they cannot be made available for sale, lease, trade or demonstrator use until the recall remedy has been performed.
Advance Notice – Safety Recall 57J4 / Door Handles
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
April 03, 2023
Issue:
Precautions:
The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Should this occur, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Repair:
• REPAIR NOT YET AVAILABLE
• Check daily campaign open inventory report or OMD for affected vehicles in inventory
• Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2023
2023
ID4
16,207
CAN
2023
2023
ID4
1,455
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2023 – Volkswagen Customer Protection Page 1 of 1
Safety Recall 57J4 Advanced Tool Requirement Notice
This notice is for:
Dealer Principal
Sales Manager
Service Manager
Parts Manager
Warranty Administrator
Technicians
In an effort to provide dealerships with an opportunity to prepare for the upcoming safety recall, 57J4, this notice is to inform you of the tools that will be required for the inspection procedure. Please ensure these tools are present and in good working order as soon as possible.
For tool ordering information, please contact the Volkswagen Service Tools & Equipment Program @ 1-800-892-9650 or vw.snapon.com.
Date
Anticipated Campaign Launch
April 25, 2023 May 2023
Required Tools
IMPORTANT
Risk of false readings!
Test your assembly set up to ensure the testing system holds pressure.
If using commercially available vacuum hoses, use clamps at the connections as needed.
A – Digital pressure gauge:
•VAG1397A or VAG1397B can be used.
B – Hand vacuum/pressure pump:
•VAS6213 or equivalent, commercially available pump canbe used.
C – Three way hose adapter:
•Included with VAG1397A kit.
•Commercially available options are ok to use.
D – Vacuum hose:
•VAG1397A kit includes hose and three-way adapter.
•VAG1397B/6 (optional tool) includes hose and 3-wayadapter.
•Bare vacuum line (without quick couplings) can be usedwith either digital gauge (VAG1397A/B).
E – Testing adapter:
•Commercially available
•Adapter must fit opening in door handle tightly.
•Adapter must not protrude too far into the door handle,otherwise damage to the circuit board may occur.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-213
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-213 Manufacturer Recall No. : 57J4 Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 16,207 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Chattanooga production plant until certified parts were received in vehicle production with countermeasures active.
The recalled products differ from products that were not included in the recall because they contain certified parts with countermeasures active at the supplier’s plant in Mexico or the vehicles were produced in other production plants with door handles from a different supplier.
ID4: 16207
Production Dates : MAR 03, 2022 – MAR 16, 2023 VIN Range 1 : Begin : 1V2GNPE83PC000220 End : 1V2WNPE85PC022473 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
Description of the Cause : Various quality issues at the supplier may cause the door handles to be
susceptible to water ingress, which can impact the printed circuit board Part 573 Safety Recall Report 23V-213 Page 2 Identification of Any Warning
that can Occur : assembly of the door handle and cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person).
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle (left front, right front, left rear, r Component Description : Outer door handle
Component Part Number : 11K.837.205, 11K.837.206, 11K.839.205, 11K.839.206 Supplier Identification : Component Manufacturer
Name : U-Shin
Address : Calle Santiago 387 Centro Industrial De
Irapuato Foreign States C.P. 36835 Country : Mexico Chronology :
January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles.
January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started.
February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles.
March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts.
March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started.
March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided. Total known Cases ID.4 produced in the Chattanooga plant: 10 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-213
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : To be determined. Volkswagen will not offer a reimbursement plan under
this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : To be determined March 16, 2023: Stop order/Hold notice was issued for Chattanooga ID.4 vehicles and spare parts from affected supplier.
March 20, 2023: Chattanooga ID.4 vehicles produced with new pressure test parameter, robotic placement of membrane and increased quality control inspections at the supplier. Recall Schedule : Description of Recall Schedule : Dealers: on or before April 03, 2023 / Owners on or before May 26, 2023
Planned Dealer Notification Date : APR 03, 2023 – APR 03, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-213
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. APR 18, 2023 NHTSA Recall No. : 23V-213 Manufacturer Recall No. : 57J4 Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 15,989 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2023-2023 VOLKSWAGEN ID4
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records starting from Start of Production of the ID.4 in the Chattanooga production plant until certified parts were received in vehicle production with countermeasures active.
The recalled products differ from products that were not included in the recall because they contain certified parts with countermeasures active at the supplier’s plant in Mexico or the vehicles were produced in other production plants with door handles from a different supplier.
ID4: 15989
Production Dates : MAR 03, 2022 – MAR 29, 2023 VIN Range 1 : Begin : 1V2GNPE83PC000220 End : 1V2VMPE80PC022492 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Water ingress at the printed circuit board assembly of the door handle may cause a situation where a vehicle door could open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh. An open door on a moving vehicle puts occupants at risk of injury, and cause damage to objects and people who may be outside of the vehicle.
Description of the Cause : Various quality issues at the supplier may cause the door handles to be
susceptible to water ingress, which can impact the printed circuit board Part 573 Safety Recall Report 23V-213 Page 2 Identification of Any Warning
that can Occur : assembly of the door handle and cause communication issues between the door handle and the door control unit (signaling an open command by the door handle when the handle is not being activated by a person).
If the recall condition is present in the vehicle, occupants may notice an audible clicking noise (similar to the sound of a vehicle door being locked/unlocked). Involved Components : Component Name 1 : Door handle (left front, right front, left rear, r Component Description : Outer door handle
Component Part Number : 11K.837.205, 11K.837.206, 11K.839.205, 11K.839.206 Supplier Identification : Component Manufacturer
Name : U-Shin
Address : Calle Santiago 387 Centro Industrial De
Irapuato Foreign States C.P. 36835 Country : Mexico Chronology :
January 2023: First field reports of alleged door self-opening on Chattanooga-produced vehicles.
January 19, 2023 -February 22, 2023: Failed parts were requested to be shipped to Chattanooga for discussion with the supplier. Analysis at the supplier started.
February 22, 2023 – March 09, 2023: Supplier root cause analysis from field parts of January finished. February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the ID.4 door handles.
March 10, 2023 – March 15, 2023: Checking of parts in stock at the supplier and in production to identify scope and characteristics of good parts versus bad parts.
March 15, 2023: Presentation of the topic at the Volkswagen Product Safety Committee, determination of affected vehicle population started.
March 22, 2023: Topic was presented in the Volkswagen Product Safety Committee and a recall was decided. Total known Cases ID.4 produced in the Chattanooga plant: 10
Volkswagen received ten (10) warranty claims with repair dates as follows:
• 01/06/2023
• 01/11/2023
• 01/13/2023
• 01/17/2023 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-213
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
• 01/02/2023
• 02/02/2023
• 02/03/2023
• 02/24/2023
• 02/28/2023
• 03/03/2023
Description of Remedy :
Description of Remedy Program : At no cost to customers, authorized Volkswagen dealers will inspect each
door handle and replace it if necessary. A vehicle software update will also be performed to update the door handle parameters. Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The remedy components can be distinguished from the recalled components because they are kitted specifically for this recall and are not subject to water ingress as were the recalled components. Also, the door handle parameters will be improved via software update.
March 16, 2023: Stop order/Hold notice was issued for Chattanooga ID.4 vehicles and spare parts from affected supplier.
March 20, 2023: Chattanooga ID.4 vehicles produced with new pressure test parameter, robotic placement of membrane and increased quality control inspections at the supplier. Recall Schedule : Description of Recall Schedule : Dealers: on or before April 03, 2023 / Owners on or before May 26, 2023
Planned Dealer Notification Date : APR 03, 2023 – APR 03, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

SEOCONTENT-END