20DV Fuel Pump May Break – 2022 Volkswagen TAOS

SEOCONTENT-START

IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 2
20DV
Frequently Asked Questions (FAQ)
ACTION SUMMARY
Campaign Code
Safety Recall 20DV – Fuel Delivery Module
Action Status
REPAIR NOT YET AVAILABLE
Market(s)
USA & Canada
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2022
2022
TAOS
15,874
CAN
2022
2022
TAOS
671
Problem Description
The fuel delivery module inside the fuel tank may break while the vehicle is in operation resulting in a sudden loss of engine power. The check engine and/or EPC light will illuminate in the instrument panel if this happens. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning.
Precautions
If the fuel delivery module breaks, the Check Engine and/or EPC light will illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
VIN Lookup Visibility – NHTSA safercar.gov and vw.com: On or about April 6, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s). Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.vw.com and entering the Vehicle Identification Number (VIN).
What is the status of this recall repair?
The recall repair is not yet available.
Why has this recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.
What if a customer requests that their vehicle be repaired immediately?
Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 2 of 2
20DV
If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and
that they will receive formal notification via first-class mail once the repair is available. Once the customer receives
formal notification, they may contact their authorized dealer to schedule the repair.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In
the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot
be made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be
directed to Volkswagen Public Relations.

**************************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 1 of 22
Safety Recall
Code: 20DV
Subject
Fuel Delivery Module
Document History
Date
Summary
06/09/2023
Original publication
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2022
2022
TAOS
15,874
CAN
2022
2022
TAOS
671
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The fuel delivery module inside the fuel tank may break while the vehicle is in operation resulting in a sudden loss of engine power. The check engine and/or EPC light will illuminate in the instrument panel if this happens. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning.
Corrective Action
Replace the affected fuel delivery module.
Code Visibility
On April 05, 2023, the campaign code was applied to affected vehicles.
Owner Notification
Owner notification took place in May 2023. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 2 of 22
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers – use AVA
• CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
1
5QM-919-051-A or 5QM-919-051-H
FUEL UNIT
VIN to Order
NOTE: Either fuel pump part number can be used, based on availability.
1
1J0-919-133-B
WASHER
UOL
2
5GM-886-373
GROMMET (If damaged)
UOL
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 3 of 22
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.
Service Number
20DV
Damage Code
0099
Parts Vendor Code
WWO
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark FUEL UNIT* as causal part
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
2066 19 00
SEE ELSA
Electric fuel pump remove+reinstall
AND (IF NECESSARY):
2706 89 50
10
Connect battery charger
0150 00 00
Time stated on diagnostic protocol
(Up to 20TU)
GFF Operations for clearing faults
NOTE: Battery charger and GFF labor operations should only be used if the vehicle arrives with a failed fuel pump.
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 4 of 22
PARTS
Quantity
Part Number
Description
1.00
5QM919051A
or
5QM919051H
FUEL UNIT*
NOTE: Either fuel pump part number can be used, based on availability.
1.00
1J0919133B
SEAL RING
Up to 2.00
5GM886373
GROMMET (if needed)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 5 of 22
Customer Letter Example (USA)

This notice applies to your vehicle: ,
NHTSA: 23V214
Subject: Safety Recall 20DV –Fuel Delivery Module
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The fuel delivery module inside the fuel tank may break while the vehicle is in operation resulting in a sudden loss of engine power. The check engine and/or EPC light will illuminate in the instrument panel if this happens. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning.
What will we do?
This recall repair will be available at your authorized Volkswagen dealer beginning on June 09, 2023.
To correct this defect, your authorized Volkswagen dealer will replace the affected fuel delivery module. This work will take about two (2) hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
If possible, please plan to arrive at your repair appointment with about ¼ tank of fuel in your vehicle.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 6 of 22
Customer
Customer Letter Example (Canada)
Example (USA)

This notice applies to your vehicle: ,
Transport Canada Recall: 2023-185
Subject: Safety Recall 20DV –Fuel Delivery Module
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The fuel delivery module inside the fuel tank may break while the vehicle is in operation resulting in a sudden loss of engine power. The check engine and/or EPC light will illuminate in the instrument panel if this happens. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning.
What will we do?
This recall repair will be available at your authorized Volkswagen dealer beginning on June 09, 2023.
To correct this defect, your authorized Volkswagen dealer will replace the affected fuel delivery module. This work will take about two (2) hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work. If possible, please plan to arrive at your repair appointment with about ¼ tank of fuel in your vehicle.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 7 of 22
Repair Overview
• Replace fuel delivery unit
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 8 of 22
Required Tools
Wrench – Fuel Sending Unit
-T10202-
Trim Removal Wedge
-3409-
(or equivalent)
Fuel Extracting Device
-VAS5190A-
Battery Tester/Charger
-VAS5908-
Diagnostic Tester
-VAS6150X/6160X-
Safety Gloves and Safety Goggles
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 9 of 22
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 10 of 22
Section B – Repair Preparation
NOTE
If the vehicle arrived with a failed fuel pump, fault P0087 may be stored and the fault memory will need to be cleared.
Check fuel level:
CAUTION
Risk of a fire due to leaking fuel.
Leaking fuel may ignite and start a fire.
NOTE
The fuel tank may be a maximum of 3/4 full. This ensures the fuel level is below the fuel delivery unit flange.
• Record the fuel level prior to draining the tank.
• If the fuel level is above 3/4, adjust the fuel level using the -VAS5190A- fuel extraction unit.
• If the fuel level is 3/4 or below, proceed to section C.
Adjusting fuel level:
• Mark the hose at the distance from the end of the suction hose on the Fuel Extraction Unit -VAS5190A-.
• Distance is 1100 mm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 11 of 22
• Open the fuel filler door <2>.
• Clean the area around the fuel filler neck.
• Remove the fuel filler cap <1>.
• Attach the ground wire from the Fuel Extractor to a bare area on the vehicle body.
CAUTION
Risk of damage!
• There is a door <1> in the fuel tank at the bottom of the filler neck.
• The door must not be damaged by the suction hose. Only slide the hose in as far as the mark that was made earlier .
• Do not use force to remove the suction hose if it gets stuck on the door.
NOTE
If the hose gets stuck, when the fuel delivery unit is removed in the steps below, manually hold the door open and remove the hose.
• Slide the suction hose from the Fuel Extractor into the fuel tank until the previously made mark meets the filler neck <2>.
• Drain the fuel tank as much as possible through the filler neck.
• Carefully remove the suction hose.
TIP
When no more fuel can be extracted, the fuel tank is emptied enough so that the flange can be opened safely.
Proceed to section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 12 of 22
Section C – Fuel Delivery Unit Replacement
Remove rear bench seat:
• Position the front seats as far forward as possible.
• Push the guide <1> downward and disengage it from the child seat anchor.
• Remove the guide toward the front in the direction indicated .
• Strongly pull the rear bench seat <1> upward with both hands in direction of so the wire hook <2> on the rear bench seat releases from the mounting grommet <3>.
• Repeat the procedure on the other side of the rear bench seat in direction of .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 13 of 22
• Lift the front of the rear bench seat <1> slightly and push the wire frame <2> toward the rear and out of the hook <3>.
• Remove the rear bench seat from the vehicle.
Remove the installation opening cover:
• Move and secure the carpet <1> away from the sealing flange cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 14 of 22
• Unclip the sealing flange cover <1> at the rear of the cover <2> using the Trim Removal Wedge -3409-.
CAUTION
Risk of consequential damage!
Do not pry on the front of the sealing flange cover! Damage to the retaining hooks <1> can occur!
NOTE
Sealing flange cover removed for clarity. Retaining tabs <2> at the rear of the cover that are to be released.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 15 of 22
• Unclip the grommet <1> from of the cover <2>.
• Remove the cover <2> toward the rear along the wiring harness <3>.
Fuel Delivery Unit removal:
• Remove fuse SB10 from the under hood fuse panel <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 16 of 22
CAUTION
The fuel system is under pressure.
Risk of injury from fuel spraying out.
• Wear protective eyewear.
• Wear safety gloves.
• Place clean cloths around the connection point.
CAUTION
Risk of a fire due to leaking fuel.
Leaking fuel may ignite and start a fire.
• Unlock and disconnect the connector <1> from the sealing flange.
• Remove the fuel line <2> from the sealing flange.
NOTE
When disconnecting fuel line coupling:
• Press down on the fuel line connector coupling <1>.
• Press the release button and hold it.
• Remove the fuel line connector coupling <1> from the sealing flange.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 17 of 22
• Open the locking ring using the Wrench – Fuel Sending Unit -T10202-.
• Remove the locking ring.
CAUTION
Risk of a fire due to leaking fuel!
Leaking fuel may ignite and start a fire.
Place clean cloths around the fuel tank opening.
• Slightly lift the sealing flange <2> out of the opening.
• Remove the seal <1> at the fuel tank opening.
• Carefully lift up the sealing flange <2> as far as possible out of the fuel tank opening.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 18 of 22
Vehicles with auxiliary suction line:
CAUTION
Risk of a fire due to leaking fuel!
Leaking fuel may ignite and start a fire.
Place clean cloths around the fuel tank opening.
• Pull the fuel delivery unit <2> up as far as possible out of the fuel tank.
• Reach through the opening in the fuel tank.
• Release the fuel line <1> in the fuel tank and disconnect it from the line <3>. Disconnect the connector couplings.
NOTE
When disconnecting fuel line coupling:
• Press down on the fuel line connector coupling <1>.
• Press the release button and hold it.
• Remove the fuel line connector coupling <1> from the sealing flange.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 19 of 22
Continuation for All Vehicles:
CAUTION
Risk of a fire due to leaking fuel!
Leaking fuel may ignite and start a fire.
• Place a cloth underneath to catch the leaking fuel.
• Carefully pull the fuel delivery unit with the fuel level sensor <1> out through the opening in the fuel tank.
• Turn and tilt it as needed.
NOTE
• Drain the removed delivery unit.
• Follow all waste disposal regulations.
• Check the fuel tank for contamination.
Install new fuel delivery unit:
• Assembly is the reverse order of removal while noting the following:
• Carefully install the new fuel delivery unit <2>.
• Install the new fuel delivery unit seal <1> into the opening in the fuel tank.
• The seal must be installed dry onto the tank.
• Coat the inside of the seal <1> with fuel once installed.
Part Number
Part Description
5QM-919-051-A
or
5QM-919-051-H
Fuel delivery unit
NOTE: Either fuel pump can be used, based on availability.
1J0-919-133-B
Fuel delivery unit seal
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 20 of 22
• Direction of travel shown .
• Push the sealing flange down against the spring force.
• Pay attention to the position of the sealing flange tab <1>.
• The tab <1> should sit in the fuel tank opening <2> as shown.
• Tighten locking ring to 110 Nm.
• The fuel line connector couplings <1> must audibly engage when reinstalling.
• Pull on the connector couplings to check for secure fit.
• Continue with reassembly.
• Replace the seat grommets if damaged.
Part Number
Part Description
5GM-886-373
Grommet
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 21 of 22
Refill fuel:
WARNING
Risk of the fuel tank exploding when starting the fuel pump.
Severe injuries and burns are possible.
If fuel tank was completely emptied and after installing a new fuel delivery unit, immediately fill with at least 5 liters of fuel.
• Ensure that at least five liters of fuel are in the fuel tank.
• Fill the fuel tank with the same amount of fuel that was removed. Failure to do so could result in fuel gauge discrepancies.
Proceed to section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023 20DV Page 22 of 22
Section D – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
Proceed to Section E
Section E – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

**************************************************************************************************************

Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DV USA
IMPORTANT SAFETY RECALL
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

This notice applies to your vehicle: ,
NHTSA: 23V214
Subject: Safety Recall 20DV –Fuel Delivery Module
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? The fuel delivery module inside the fuel tank may break while the vehicle is in
operation resulting in a sudden loss of engine power. The check engine and/or EPC
light will illuminate in the instrument panel if this happens. This does not lead to a fuel
leak. A sudden loss of engine power can lead to a crash without warning.
What will we do? This recall repair will be available at your authorized Volkswagen dealer
beginning on June 09, 2023.
To correct this defect, your authorized Volkswagen dealer will replace the affected fuel
delivery module. This work will take about two (2) hours to complete and will be
performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
If possible, please plan to arrive at your repair appointment with about ¼ tank of fuel in
your vehicle.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, the
law requires you to forward this letter immediately via first-class mail to the lessee
within ten (10) days of receipt. If you have changed your address or sold the vehicle,
please fill out the enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DV USA
IMPORTANT SAFETY RECALL
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DV USA
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

El presente aviso corresponde a su vehículo: ,
NHTSA: 23V214
Asunto: Campaña de llamada a revisión por motivos de seguridad 20DV – Módulo de alimentación de
combustible
Estimado(a) propietario(a) de un vehículo Volkswagen:
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad de Vehículos Motorizados
de EE. UU. Volkswagen ha determinado que existe un defecto relacionado con la seguridad vehicular en ciertos
vehículos Volkswagen modelo 2022. Nuestros registros indican que usted es propietario de uno de los vehículos
afectados por esta medida.
¿Cuál es el problema? Es posible que el módulo de alimentación de combustible dentro del tanque de
combustible se rompa mientras el vehículo está en funcionamiento, lo que puede
causar una pérdida repentina de potencia del motor. La luz que indica que revise el
motor o la luz EPC se encenderán en el panel de instrumentos si esto sucede. Esto
no provocará una pérdida de combustible. Una pérdida repentina de potencia del
motor puede ocasionar un accidente sin previo aviso.
¿Qué haremos? Este servicio de reparación estará disponible en su concesionario Volkswagen
autorizado a partir del 9 de junio de 2023.
Para poder corregir este defecto, su concesionario Volkswagen autorizado cambiará
el módulo de alimentación de combustible afectado. Esta tarea demorará alrededor
de dos (2) horas y se realizará de forma totalmente gratuita. No obstante, considere la
posibilidad de que su concesionario necesite tiempo adicional para la preparación del
servicio y la organización del horario del taller.
¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para
programar este servicio de revisión. Para concertar una cita en línea, visite
www.vw.com/find-a-dealer.
Si es posible, tenga previsto llegar a la cita de reparación con aproximadamente ¼ del
tanque de combustible en el vehículo.
Vehículos rentados y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo identificado en esta
campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo
de primera clase en el plazo de los diez (10) días posteriores a la recepción. Si
cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta
del propietario adjunta y envíenosla para que podamos actualizar nuestros registros.
Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DV USA
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD
Reembolso de gastos Si pagó anteriormente por reparaciones relacionadas con el problema que se describe
en esta carta, consulte el formulario adjunto que explica cómo presentar una solicitud
de reembolso.
¿De qué otra forma
podemos ayudarlo?
Si su concesionario Volkswagen autorizado no le brinda este servicio de forma
gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si tiene
alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el
medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono
al 800-893-5298.
Verificación de
campañas de llamada a
revisión o de servicio
vigentes para su
vehículo
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco
de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite
www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN)
en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de
llamada a revisión o de servicio).
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede
llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o
ingresar a http://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; no obstante, hemos
tomado medidas para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Defensa del Consumidor de Volkswagen

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 20DV_DLR_ADV
Customer Mailing Advance Notice – Safety Recall 20DV / Fuel Delivery Module
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: May 24, 2023
Customer Notification: Customer letters for this recall were mailed on May 23, 2023 prior to the repair availability
date. An example can be found below.
Should you receive contact from a customer requesting to schedule an appointment for
repair, please note that the anticipated repair availability date is June 09, 2023.
Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor
vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this
notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers
must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable
Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGEEXAMPLE
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DV USA
IMPORTANT SAFETY RECALL
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

This notice applies to your vehicle: ,
NHTSA: 23V214
Subject: Safety Recall 20DV –Fuel Delivery Module
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2022 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? The fuel delivery module inside the fuel tank may break while the vehicle is in
operation resulting in a sudden loss of engine power. The check engine and/or EPC
light will illuminate in the instrument panel if this happens. This does not lead to a fuel
leak. A sudden loss of engine power can lead to a crash without warning.
What will we do? This recall repair will be available at your authorized Volkswagen dealer
beginning on June 09, 2023.
To correct this defect, your authorized Volkswagen dealer will replace the affected fuel
delivery module. This work will take about two (2) hours to complete and will be
performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
If possible, please plan to arrive at your repair appointment with about ¼ tank of fuel in
your vehicle.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, the
law requires you to forward this letter immediately via first-class mail to the lessee
within ten (10) days of receipt. If you have changed your address or sold the vehicle,
please fill out the enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
EXAMPLE
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 20DV USA
IMPORTANT SAFETY RECALL
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 20DV_DLR_ADV
Advance Notice – Safety Recall 20DV / Fuel Delivery Module
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
April 5, 2023
Issue:
The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak. A sudden loss of engine power can lead to a crash without warning.
Repair:
Precautions:
• REPAIR NOT YET AVAILABLE
• Check daily campaign open inventory report or OMD for affected vehicles in inventory.
• Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.
If the fuel delivery module breaks, the Check Engine and/or EPC light will illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2022
2022
TAOS
15,874
CAN
2022
2022
TAOS
671
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-214
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-214 Manufacturer Recall No. : 20DV Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 15,874 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 VOLKSWAGEN TAOS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : 1) The vehicle population was determined by records of the vehicle assembly information.
2) Vehicles not included in the recall are already manufactured with the optimized version of the fuel delivery pump
TAOS: 15874 Production Dates : MAR 24, 2021 – AUG 11, 2021
VIN Range 1 : Begin : 3VVCX7B24NM000217 End : 3VVCX7B26NM023384 ✔ Not sequential Description of Defect :
Description of the Defect : The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A sudden loss of engine power can lead to a crash without warning.
Description of the Cause : Fuel delivery module may get stuck due to 1) a small gap between impeller and casing, 2) deformed impeller and 3) foreign material (Aluminium, Zinc). Identification of Any Warning
that can Occur : If the fuel delivery module breaks, the Check Engine and/or EPC light will
ent panel. Part 573 Safety Recall Report 23V-214 Page 2 Involved Components : Component Name 1 : Fuel Pump Component Description : Fuel Delivery Unit Component Part Number : 5QM 919 051 H Supplier Identification : Component Manufacturer
Name : Volkswagen de Mexico
Address : Km. 116 Autopista Mexico-Puebla
Puebla Foreign States 72700 Country : Mexico Chronology :
December 20, 2022: NHTSA provides agenda for Quarterly Meeting and asks for more information on complaints related to “stall while driving” on MY 2022 Taos vehicles.
January 2023: In preparation for the NHTSA Quarterly Meeting, the topic is analyzed and determined to be potentially related to failure of certain fuel pumps.
January 25, 2023: NHTSA Quarterly meeting. Present preliminary field data to NHTSA.
February 2023: Continue analyzing technical background, failure rate, and potentially affected population. March 13, 2023: Present topic to the Volkswagen de Mexico Product Safety Committee, which decides to escalate the topic to the Volkswagen Product Safety Committee.
March 22, 2023: Presented topic to Volkswagen Product Safety Committee which decides a recall. Description of Remedy :
Description of Remedy Program : At no cost to customers, dealers will replace the affected fuel delivery unit.
Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : 1) All Taos vehicles produced from the start of production until the introduction of an improved fuel delivery unit are included in this recall.
2) Vehicles not included in the recall are already manufactured with an optimized version of the fuel delivery unit
Calendar Week 32/21 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-214
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Dealers/owners: On or before May 26, 2023 Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-214
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. JUL 05, 2023 NHTSA Recall No. : 23V-214 Manufacturer Recall No. : 20DV Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 15,874 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 VOLKSWAGEN TAOS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : 1) The vehicle population was determined by records of the vehicle assembly information.
2) Vehicles not included in the recall are already manufactured with the optimized version of the fuel delivery pump
TAOS: 15874 Production Dates : MAR 24, 2021 – AUG 11, 2021
VIN Range 1 : Begin : 3VVCX7B24NM000217 End : 3VVCX7B26NM023384 ✔ Not sequential Description of Defect :
Description of the Defect : The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A sudden loss of engine power can lead to a crash without warning.
Description of the Cause : Fuel delivery module may get stuck due to 1) a small gap between impeller and casing, 2) deformed impeller and 3) foreign material (Aluminium, Zinc). Identification of Any Warning
that can Occur : If the fuel delivery module breaks, the Check Engine and/or EPC light will
ent panel. Part 573 Safety Recall Report 23V-214 Page 2 Involved Components : Component Name 1 : Fuel Pump Component Description : Fuel Delivery Unit Component Part Number : 5QM 919 051 H Supplier Identification : Component Manufacturer
Name : COAVIS Mexico S.A. de C.V. Address : Carr. a Nuevo Laredo KM12.9
Desarrollo Ind. GP Tecnocentro General Escobedo Nuevo León Foreign States 66052
Country : Mexico Chronology :
December 20, 2022: NHTSA provides agenda for Quarterly Meeting and asks for more information on complaints related to “stall while driving” on MY 2022 Taos vehicles.
January 2023: In preparation for the NHTSA Quarterly Meeting, the topic is analyzed and determined to be potentially related to failure of certain fuel pumps.
January 25, 2023: NHTSA Quarterly meeting. Present preliminary field data to NHTSA.
February 2023: Continue analyzing technical background, failure rate, and potentially affected population. March 13, 2023: Present topic to the Volkswagen de Mexico Product Safety Committee, which decides to escalate the topic to the Volkswagen Product Safety Committee.
March 22, 2023: Presented topic to Volkswagen Product Safety Committee which decides a recall. Description of Remedy :
Description of Remedy Program : At no cost to customers, dealers will replace the affected fuel delivery unit.
Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : 1) All Taos vehicles produced from the start of production until the introduction of an improved fuel delivery unit are included in this recall.
2) Vehicles not included in the recall are already manufactured with an optimized version of the fuel delivery unit
Calendar Week 32/21 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-214
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Dealers/owners: On or before May 26, 2023 Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-214
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. JUN 08, 2023 NHTSA Recall No. : 23V-214 Manufacturer Recall No. : 20DV Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 15,874 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 VOLKSWAGEN TAOS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : 1) The vehicle population was determined by records of the vehicle assembly information.
2) Vehicles not included in the recall are already manufactured with the optimized version of the fuel delivery pump
TAOS: 15874 Production Dates : MAR 24, 2021 – AUG 11, 2021
VIN Range 1 : Begin : 3VVCX7B24NM000217 End : 3VVCX7B26NM023384 ✔ Not sequential Description of Defect :
Description of the Defect : The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A sudden loss of engine power can lead to a crash without warning.
Description of the Cause : Fuel delivery module may get stuck due to 1) a small gap between impeller and casing, 2) deformed impeller and 3) foreign material (Aluminium, Zinc). Identification of Any Warning
that can Occur : If the fuel delivery module breaks, the Check Engine and/or EPC light will
ent panel. Part 573 Safety Recall Report 23V-214 Page 2 Involved Components : Component Name 1 : Fuel Pump Component Description : Fuel Delivery Unit Component Part Number : 5QM 919 051 H Supplier Identification : Component Manufacturer
Name : TI Group Automotive Systems
Address : Av. Periferico Lateral 2-A3 San Lorenzo Puebla Foreign States 72710
Country : Mexico Chronology :
December 20, 2022: NHTSA provides agenda for Quarterly Meeting and asks for more information on complaints related to “stall while driving” on MY 2022 Taos vehicles.
January 2023: In preparation for the NHTSA Quarterly Meeting, the topic is analyzed and determined to be potentially related to failure of certain fuel pumps.
January 25, 2023: NHTSA Quarterly meeting. Present preliminary field data to NHTSA.
February 2023: Continue analyzing technical background, failure rate, and potentially affected population. March 13, 2023: Present topic to the Volkswagen de Mexico Product Safety Committee, which decides to escalate the topic to the Volkswagen Product Safety Committee.
March 22, 2023: Presented topic to Volkswagen Product Safety Committee which decides a recall. Description of Remedy :
Description of Remedy Program : At no cost to customers, dealers will replace the affected fuel delivery unit.
Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : 1) All Taos vehicles produced from the start of production until the introduction of an improved fuel delivery unit are included in this recall.
2) Vehicles not included in the recall are already manufactured with an optimized version of the fuel delivery unit
Calendar Week 32/21 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-214
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Dealers/owners: On or before May 26, 2023 Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-214
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. JUL 27, 2023 NHTSA Recall No. : 23V-214 Manufacturer Recall No. : 20DV Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 15,874 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 VOLKSWAGEN TAOS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : 1) The vehicle population was determined by records of the vehicle assembly information.
2) Vehicles not included in the recall are already manufactured with the optimized version of the fuel delivery pump
TAOS: 15874 Production Dates : MAR 24, 2021 – AUG 11, 2021
VIN Range 1 : Begin : 3VVCX7B24NM000217 End : 3VVCX7B26NM023384 ✔ Not sequential Description of Defect :
Description of the Defect : The fuel delivery module inside the fuel tank may break while the vehicle is in operation. This may lead to the failure of the fuel delivery module and the Check Engine and/or EPC light will illuminate in the instrument panel. In rare cases, there may be a sudden loss of engine power. This does not lead to a fuel leak.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A sudden loss of engine power can lead to a crash without warning.
Description of the Cause : Fuel delivery module may get stuck due to 1) a small gap between impeller and casing, 2) deformed impeller and 3) foreign material (Aluminium, Zinc). Identification of Any Warning
that can Occur : If the fuel delivery module breaks, the Check Engine and/or EPC light will
ent panel. Part 573 Safety Recall Report 23V-214 Page 2 Involved Components : Component Name 1 : Fuel Pump Component Description : Fuel Delivery Unit Component Part Number : 5QM 919 051 H Supplier Identification : Component Manufacturer
Name : COAVIS Mexico S.A. de C.V. Address : Carr. a Nuevo Laredo KM12.9
Desarrollo Ind. GP Tecnocentro General Escobedo Nuevo León Foreign States 66052
Country : Mexico Chronology :
December 20, 2022: NHTSA provides agenda for Quarterly Meeting and asks for more information on complaints related to “stall while driving” on MY 2022 Taos vehicles.
January 2023: In preparation for the NHTSA Quarterly Meeting, the topic is analyzed and determined to be potentially related to failure of certain fuel pumps.
January 25, 2023: NHTSA Quarterly meeting. Present preliminary field data to NHTSA.
February 2023: Continue analyzing technical background, failure rate, and potentially affected population. March 13, 2023: Present topic to the Volkswagen de Mexico Product Safety Committee, which decides to escalate the topic to the Volkswagen Product Safety Committee.
March 22, 2023: Presented topic to Volkswagen Product Safety Committee which decides a recall. Amended 07/27/2023: Volkswagen is aware of 143 warranty claims dated from March 21, 2022 – August 21, 2022 Description of Remedy :
Description of Remedy Program : At no cost to customers, dealers will replace the affected fuel delivery unit.
Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : 1) All Taos vehicles produced from the start of production until the introduction of an improved fuel delivery unit are included in this recall.
2) Vehicles not included in the recall are already manufactured with an optimized version of the fuel delivery unit The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-214
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Calendar Week 32/21
Recall Schedule :
Description of Recall Schedule : Dealers/owners: On or before May 26, 2023 Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

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SEOCONTENT-END