Recall 69FB Passenger Occupant Protection System (PODS) – 2018-2021 Volkswagen Atlas & 2020 Atlas Cross Sport

SEOCONTENT-START

NAME
Title
Department
Phone
Fax
Date
Dear Ms. Carlson:
Volkswagen hereby submits the following chronology associated with the subject recall.
Chronology of Defect
August 2019: Investigation started into PODS due to reports of single claims in certain Atlas vehicles.
August 2019 – May 2020: Analysis of field return parts by the supplier, vehicle analysis together with supplier. Start of life cycles tests in order to understand behavior and to identify potential root cause. All PODS components were within the scope of the analysis.
May 2020: Topic was presented to Volkswagen Pre-Product Safety Committee. More details regarding the duration of the fault present in the vehicle, field performance, risk assessment and potential remedy requested.
May 2020 – January 2021: Further investigation of the potential root cause, remedy, and analysis of the field behavior. The Atlas system shows a significantly different behavior in the field than other models. Investigation on contributing factors initiated.
January 2021: Topic was presented in the Volkswagen Product Safety Committee. More details regarding the field behavior in Atlas vehicles requested.
February 2021: Topic was presented in Volkswagen Product Safety Committee. Field data analysis indicates that the failure is highly sporadic and the warning light is illuminating immediately upon failure. More details on the field data requested.
June 2021: Topic was presented in Volkswagen Product Safety Committee. Technical bulletin initiated.
May 2022: Investigation initiated in order to understand field performance of PODS built with new design cable that had been entered into production during October 2020.
November 2022: Further parts from field vehicles requested for analysis; analysis ongoing.
February 28, 2023: NHTSA requested a meeting in order to discuss the field performance of the Atlas PODS.
Ann Carlson, Acting Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, DC 20590
Subject: Chronology for Volkswagen Recall 69FB
Passenger Occupant Protection System (PODS)
Christopher T. Sandvig
Director
Group Customer Protection
248-754-5000
248-754-5093
March 29, 2023
February 28, 2023 – March 22, 2023: Reviewed field data again and analysis showed a
concentration of claims during two discrete production periods.
March 22, 2023: Topic was presented in Volkswagen Product Safety Committee. The updated field
data and analyses were presented. A technical root cause for the increase in the two production
periods could not be identified. Out of abundance of caution, the committee decided to recall
vehicles from the two production periods with significantly higher failure rates.
March 23, 2023: Meeting with NHTSA to discuss the topic and recall decision.
Please contact me if you require any additional information or have any questions related to this
information.
Sincerely,
Christopher T. Sandvig
Director, Group Customer Protection
Group Quality

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IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 2
69FB
Frequently Asked Questions (FAQ)
ACTION SUMMARY
Campaign Code
Safety Recall 69FB – Passenger Occupant Detection System (PODS)
Action Status
REPAIR NOT YET AVAILABLE
Market(s)
USA & Canada
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2018
2021
ATLAS
143,038
USA
2020
2020
ATLAS CROSS SPORT
15
CAN
2018
2019
ATLAS
18,235
Problem Description
A wire with a contact fault may cause the Passenger Occupant Detection System (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. In a crash with frontal airbag deployment, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Precautions
Should a malfunction occur, vehicle occupants will be alerted by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, owners are advised to make an appointment with an authorized Volkswagen dealer to have the vehicle inspected without delay.
Until the recall repair has been performed, owners are advised to avoid use of the front passenger seat whenever possible.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
VIN Lookup Visibility – NHTSA safercar.gov and vw.com: On or about April 5, 2023, the campaign code will appear for affected vehicles in the VIN lookup tool(s). Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign by clicking on the Look Up Recalls link at www.vw.com and entering the Vehicle Identification Number (VIN).
What is the status of this recall repair?
The recall repair is not yet available.
Why has this recall been announced when dealers are not yet able to perform the repairs?
Once a determination of safety defect or noncompliance is made, the law requires auto manufacturers to notify the government promptly – regardless of parts/repair availability.
What if a customer requests that their vehicle be repaired immediately?
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 2 of 2
69FB
Any vehicle experiencing issues should be diagnosed/repaired by an authorized dealer following existing repair guidelines.
If a vehicle is not currently experiencing any issues, please inform the customer that a repair solution is pending, and that they will receive formal notification via first-class mail once the repair is available. Once the customer receives formal notification, they may contact their authorized dealer to schedule the repair.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current OMD Web report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Volkswagen Public Relations.

**************************************************************************************************************

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
If you should have any questions about this communication, please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass
mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
69FB USA
IMPORTANT SAFETY RECALL

This notice applies to your vehicle:

NHTSA: 23V215
Volkswagen Recall: 69FB – Passenger Occupant Detection System
INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE
A recall repair is not yet available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2021 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
About this recall: A wire with a contact fault may cause the Passenger Occupant Detection System
(PODS) to detect a malfunction and switch off the passenger airbag, even though
the seat may be occupied. In a crash, there would be an increased risk of injury to
the occupant seated in the front passenger seat if the passenger frontal airbag is
switched off or not working.
A recall repair is not yet
available.
Right now, your dealer does not have the recall remedy information available to
perform the recall work. Volkswagen is working to make the recall remedy
available as quickly as possible, and we will send you another letter once repairs
can begin. At that time, you will be able to schedule this work with your authorized
Volkswagen dealer. The recall work will be performed for you free of charge.
Should a malfunction occur, vehicle occupants will be alerted by illumination of the
airbag warning light, an acoustic warning sound, an error message displayed in the
instrument cluster and by the status of the Passenger Airbag OFF indicator light. If
this happens, owners are advised to make an appointment with an authorized
Volkswagen dealer to have the vehicle inspected without delay and discontinue
use of the front passenger seat.
As a reminder, your vehicle owner’s manual contains important information
regarding your vehicle’s warning lights and messages. We encourage you and
anyone who drives your vehicle to review the owner’s manual to become familiar
with the types of vehicle indicators, warnings and messaging you may see.
Your safety and that of your passengers is our highest priority. We apologize for any inconvenience this letter
may cause.
Sincerely,
Volkswagen Customer Protection

**************************************************************************************************************

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
If you should have any questions about this communication, please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass
mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
69FB USA
IMPORTANT SAFETY RECALL

This notice applies to your vehicle:

NHTSA: 23V215
Volkswagen Recall: 69FB – Passenger Occupant Detection System
INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE
A recall repair is not yet available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2021 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
About this recall: A wire with a contact fault may cause the Passenger Occupant Detection System
(PODS) to detect a malfunction and switch off the passenger airbag, even though
the seat may be occupied. In a crash, there would be an increased risk of injury to
the occupant seated in the front passenger seat if the passenger frontal airbag is
switched off or not working.
A recall repair is not yet
available.
Right now, your dealer does not have the recall remedy information available to
perform the recall work. Volkswagen is working to make the recall remedy
available as quickly as possible, and we will send you another letter once repairs
can begin. At that time, you will be able to schedule this work with your authorized
Volkswagen dealer. The recall work will be performed for you free of charge.
Should a malfunction occur, vehicle occupants will be alerted by illumination of the
airbag warning light, an acoustic warning sound, an error message displayed in the
instrument cluster and by the status of the Passenger Airbag OFF indicator light. If
this happens, owners are advised to make an appointment with an authorized
Volkswagen dealer to have the vehicle inspected without delay and discontinue
use of the front passenger seat.
As a reminder, your vehicle owner’s manual contains important information
regarding your vehicle’s warning lights and messages. We encourage you and
anyone who drives your vehicle to review the owner’s manual to become familiar
with the types of vehicle indicators, warnings and messaging you may see.
Your safety and that of your passengers is our highest priority. We apologize for any inconvenience this letter
may cause.
Sincerely,
Volkswagen Customer Protection
Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
Si tiene alguna pregunta sobre este comunicado, póngase en contacto con nosotros mediante su medio de comunicación preferido en
www.vw.com/contact o por teléfono al 800-893-5298. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la
siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC
20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a
http://www.safercar.gov.
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión
o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service
Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio).
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato
al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo,
complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros
registros.
69FB EE. UU.
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD

Este aviso corresponde a su vehículo:

NHTSA: 23V215
Campaña de llamada a revisión de Volkswagen: 69FB – Sistema
de Detección del Acompañante
AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO
El servicio de reparación por la llamada a revisión aún no está disponible
El presente aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tráfico y Vehículos Motorizados.
Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en
determinados vehículos Volkswagen modelos 2018-2021. Nuestros registros indican que usted es propietario de
uno de los vehículos afectados por esta campaña.
Acerca de esta campaña
de llamada a revisión:
Un cable con un defecto de contacto puede causar que el Sistema de Detección del
Acompañante (PODS) detecte un error y desactive la bolsa de aire del pasajero
incluso si el asiento está ocupado. En un accidente, puede aumentar el riesgo de
lesiones para el ocupante del asiento delantero si la bolsa de aire delantera del
pasajero se desactiva o no funciona.
El servicio de
reparación por la
llamada a revisión aún
no está disponible.
En este momento, su concesionario no dispone de la información del servicio de
reparación para realizar el servicio de revisión. Volkswagen está trabajando para que
el servicio de reparación por la llamada a revisión esté disponible lo antes posible, y
le enviaremos otra carta una vez que las reparaciones puedan comenzar. A partir de
ese momento, podrá programar este trabajo con su concesionario Volkswagen
autorizado. El servicio de revisión se realizará de forma gratuita.
Si se produjera una falla, se les advertirá a los ocupantes del vehículo a través del
encendido de la luz de la bolsa de aire, un sonido acústico de advertencia, un
mensaje de error en el tablero de instrumentos y mediante la luz del indicador de
Bolsa de aire del pasajero desactivada. Si esto sucede, se aconseja a los
propietarios programar una cita con un concesionario Volkswagen autorizado para
que se inspeccione el vehículo inmediatamente y dejar de utilizar el asiento del
acompañante delantero.
Como recordatorio, el manual del propietario de su vehículo incluye información
importante sobre las luces de advertencia y los mensajes del vehículo. Le
recomendamos a usted o a quien conduzca su vehículo revisar el manual del
propietario para familiarizarse con los tipos de indicadores, advertencias y mensajes
que puede ver en el vehículo.
Su seguridad y la de sus pasajeros es nuestra máxima prioridad. Nos disculpamos por cualquier inconveniente
que esta carta pueda causarle.
Atentamente,
Defensa del Consumidor de Volkswagen

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 1 of 37
Safety Recall
Code: 69FB
Subject
Passenger Occupant Detection System (PODS)
Document History
Date
Summary
03/22/2024
Original publication
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2018
2021
ATLAS
143,038
USA
2020
2020
ATLAS CROSS SPORT
15
CAN
2018
2019
ATLAS
18,235
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
A wire with a contact fault may cause the Passenger Occupant Detection System (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. In a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Corrective Action
Replace the PODS sensor mat and seat harness.
Precautions
Should a malfunction occur, vehicle occupants will be alerted by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, owners are advised to make an appointment with an authorized Volkswagen dealer to have the vehicle inspected without delay and discontinue use of the front passenger seat.
As a reminder, the vehicle owner’s manual contains important information regarding the vehicle’s warning lights and messages. We encourage owners and anyone who drives the vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging they may see.
Code Visibility
On April 04, 2023 the campaign code was applied to affected vehicles.
Owner Notification
Owner notification will take place in March 2024. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 2 of 37
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 3 of 37
Parts Information
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
ALL
As needed
N -015-261-2
CLAMP
UOL
2
N -106-622-01
TIE WRAP
A1
1
3CN-963-556-G
HTR ELEMNT
UOL
1
3CN-971-392-M
HARNESS
A2
1
3CN-963-556-G
HTR ELEMNT
UOL
1
3CN-971-392-N
HARNESS
A3
1
3CN-963-556-H
HTR ELEMNT
UOL
1
3CN-971-392-K
HARNESS
A4
1
3CN-963-556-H
HTR ELEMNT
UOL
1
3CN-971-392-N
HARNESS
A5
1
3CN-963-556-J
HTR ELEMNT
UOL
1
3CN-971-392-L
HARNESS
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 4 of 37
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
C1
1
3CN-963-556-G
HTR ELEMNT
UOL
1
3CN-971-392-M
HARNESS
C2
1
3CN-963-556-H
HTR ELEMNT
UOL
1
3CM-971-392-K
HARNESS
C3
1
3CN-963-556-H
HTR ELEMNT
UOL
1
3CM-971-392-N
HARNESS
C4
1
3CN-963-556-H
HTR ELEMNT
UOL
1
3CN-971-392-N
HARNESS
C5
1
3CN-963-556-J
HTR ELEMNT
UOL
1
3CM-971-392-L
HARNESS
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 5 of 37
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.
Service Number
69FB
Damage Code
0099
Parts Vendor Code
WWO
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark HTR ELEMNT* as causal part
Vehicle Wash/Loaner
Do not claim wash/loaner under this action.
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the current loaner/mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
Criteria I.D.
ALL
Replace PODS sensor mat (seat heating element) and wiring harness
LABOR
Labor Op
Time Units
Description
6956 55 99
105
Replace PODS sensor mat (seat heating element) and wiring harness
0150 00 10
SEE ELSA
GFF/Guided functions (setup + battery charger)
0150 00 60
Time stated on diagnostic protocol
GFF/Guided functions (perform basic settings)
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 6 of 37
Criteria I.D.
A1
PARTS
Quantity
Part Number
Description
1.00
3CN963556G
HTR ELEMNT*
1.00
3CN971392M
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Criteria I.D.
A2
PARTS
Quantity
Part Number
Description
1.00
3CN963556G
HTR ELEMNT*
1.00
3CN971392N
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Criteria I.D.
A3
PARTS
Quantity
Part Number
Description
1.00
3CN963556H
HTR ELEMNT*
1.00
3CN971392K
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Criteria I.D.
A4
PARTS
Quantity
Part Number
Description
1.00
3CN963556H
HTR ELEMNT*
1.00
3CN971392N
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 7 of 37
Criteria I.D.
A5
PARTS
Quantity
Part Number
Description
1.00
3CN963556J
HTR ELEMNT*
1.00
3CN971392L
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Criteria I.D.
C1
PARTS
Quantity
Part Number
Description
1.00
3CN963556G
HTR ELEMNT*
1.00
3CN971392M
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Criteria I.D.
C2
PARTS
Quantity
Part Number
Description
1.00
3CN963556H
HTR ELEMNT*
1.00
3CM971392K
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Criteria I.D.
C3
PARTS
Quantity
Part Number
Description
1.00
3CN963556H
HTR ELEMNT*
1.00
3CM971392N
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 8 of 37
Criteria I.D.
C4
PARTS
Quantity
Part Number
Description
1.00
3CN963556H
HTR ELEMNT*
1.00
3CN971392N
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
Criteria I.D.
C5
PARTS
Quantity
Part Number
Description
1.00
3CN963556J
HTR ELEMNT*
1.00
3CM971392L
HARNESS
Up to 20.00
N 0152612
CLAMP
2.00
N 10662201
TIE WRAP
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 9 of 37
Customer Letter Example (USA)
This notice applies to your vehicle: ,
NHTSA: 23V215
Subject: Safety Recall 69FB –Passenger Occupant Detection System (PODS)
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2020 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
A wire with a contact fault may cause the Passenger Occupant Detection System (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. In a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
What will we do?
To correct this defect, your authorized Volkswagen dealer will replace the PODS sensor mat and seat harness. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Precautions you should take
Should a malfunction occur, vehicle occupants will be alerted by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, owners are advised to make an appointment with an authorized Volkswagen dealer to have the vehicle inspected without delay and discontinue use of the front passenger seat.
As a reminder, your vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. We encourage you and anyone who drives your vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging you may see.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 10 of 37
Customer
Customer Letter Example (Canada)
This notice applies to your vehicle: ,
Transport Canada Recall: 2023-183
Subject: Safety Recall 69FB –Passenger Occupant Detection System (PODS)
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
A wire with a contact fault may cause the Passenger Occupant Detection System (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. In a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
What will we do?
To correct this defect, your authorized Volkswagen dealer will replace the PODS sensor mat and seat harness. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work.
Precautions you should take
Should a malfunction occur, vehicle occupants will be alerted by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, owners are advised to make an appointment with an authorized Volkswagen dealer to have the vehicle inspected without delay and discontinue use of the front passenger seat.
As a reminder, your vehicle owner’s manual contains important information regarding your vehicle’s warning lights and messages. We encourage you and anyone who drives your vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging you may see.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Reimbursement of Expenses
If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 11 of 37
Repair Overview
• Replace passenger occupancy detection sensor mat and seat harness.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 12 of 37
Required Tools
Battery Tester/Charger capable of minimum 70 Amp continuous supply
Diagnostic Tester
-VAS6150X/6160X-
(or equivalent)
Engine/Transmission Holder – Seat Repair Fixture
-VAS6136-
Engine and Transmission Holder
-VAS6095A-
Airbag Lockout Adapter
-VAS6282-
Trim Removal Wedge
-3409-
(or equivalent)
T-Handle Hook
-3438-
Upholstery Clip Pliers
-VAG1634B-
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 13 of 37
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 14 of 37
Section B – Repair Procedure
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
Unbolt passenger front seat:
• Move the seat as far forward as possible.
• Remove the bolts <3> and <4>.
• Move the seat as far back as possible.
• Remove the bolts <1> and <2>.
• Move seat to its highest position (if adjustable).
• Position the seat to where all four bolt holes are accessible.
Disconnect the battery:
• Turn off the ignition and all electrical equipment.
• Move the ignition key outside of the vehicle to prevent the ignition from switching on unintentionally.
• Open the cover <1> over the battery ground terminal post.
• Loosen the nut <3> several turns.
• Remove the battery ground cable terminal clamp <2> from the battery and isolate the terminal.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 15 of 37
Disconnect connectors:
WARNING
Before handling pyrotechnic components (for example, disconnecting the connector), the person handling it must “discharge static electricity”. This can be done by touching the door striker, for example.
WARNING
Follow the general safety precautions when working with airbags, belt tensioners and battery cut-out units (pyrotechnic components).
• Tilt the seat <1> towards the rear of the vehicle to access the seat harness connections.
• Remove the expanding rivet <1>.
• Open the carpet cover <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 16 of 37
• Release the harness clip <1> from the body.
• Disconnect the connectors <2> and <3>.
• Connect the airbag adapter -VAS6282- to connector <2>.
Remove passenger front seat:
CAUTION
Risk of consequential damage!
• When removing the seat from the vehicle, it must not be grasped by the attachments. For example, do not lift seat by the seat belt latch, lever for seat forward/back adjustment, lever for seat height adjustment, seat trim panels or damage may result.
• Protect the seat attachments and vehicle interior from damage using suitable materials.
• Remove the seat <1> from the vehicle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 17 of 37
Attach seat to -VAS6136-:
• Attach the Seat Repair Fixture -VAS6136- to the Engine and Transmission Holder -VAS6095-.
• Fasten the front seat onto the Seat Repair Fixture -VAS6136-.
Remove tunnel side seat trim:
• Remove the trim panel <1> expanding rivets .
• Pry out the expanding rivets using the Trim Removal Wedge -3409-.
• Remove the trim panel <1> from the seat frame.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 18 of 37
Remove backrest and height adjustment handles (MANUAL seat):
• Pull the backrest adjustment handle <1> as far upward as possible and hold it in that position.
• Guide a small screwdriver up to the retainer <3> between the backrest adjustment handle <1> and the trim.
• Press the retaining tab <3> inward using the screwdriver.
• At the same time, remove the backrest adjustment handle <1> from the lever <2> in the direction indicated .
• Remove the seat height adjustment handle (if equipped) in the same manner as listed above.
Remove seat side trim sill side (MANUAL seat):
• Remove the trim cap <2>.
• Press the clamping pin <4> toward the inside.
• Pry off the expanding rivet <3> using the Trim Removal Wedge -3409-.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 19 of 37
• Remove the bolts <1>.
• Release the spring clips in the areas shown <1>.
• Remove the trim panel <2> by guiding it away from the seat frame.
Remove backrest adjuster lever (MANUAL seat):
NOTE
The backrest adjuster <1> does not have to be removed during this repair.
• Remove the bolts <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 20 of 37
• Remove the backreset adjustment handle <1> by rotating it clockwise approx. 90º and disengaging the adjuster rod <2>.
Remove seat side trim and bracket (POWER seat):
• Press the clamping pin <4> toward the inside.
• Pry off the expanding rivet <3> using the Trim Removal Wedge -3409-.
• Remove the bolt <5> from below.
• Remove the trim panel <1> from the bracket <4>, noting the attachment points .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 21 of 37
• Release the connectors <1> and <2>.
• Release the harness clip <3> from the cover.
• Remove the bolts <1>.
• Guide out the bracket <2>.
Remove lower seat cushion (all vehicles):
NOTE
The backrest does not require removal to remove the lower seat cushion.
• Disconnect the occupancy detection mat connector <1>.
• Free up the wiring harness <2> from the seat frame.
• Take notes or clear pictures for the occupancy detection mat harness routing.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 22 of 37
• Vehicles equipped with ventilated seats:
o Disconnect the fan connector <1>.
• Disengage the molding strips <1> and <2> using the T-Handle Hook -3438-.
NOTE
Higher force is required, to disengage the front and side molding strips <1>.
TIP
A long 90º hose pick can aid in disengaging the molding strips.
• Release the seat cover tensioning strap clips <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 23 of 37
• Push the seat cushion <1> up and over the seat frame, towards the front of the seat .
NOTE
The seat pictured has had the cushion pushed up and over the plastic frame <1> and the cushion is ready for removal.
• Remove the seat cushion <1> from the seat frame in the direction indicated .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 24 of 37
Separating seat cover and cushion:
• Peel back the seat cover <1> from the seat cushion <2> to expose the upholstery clips.
• Cut through the upholstery clips <3> with suitable pair of pliers <4>.
NOTE
The seat cover will have approximately 16 upholstery clips installed. While cutting these clips, some fragments may remain attached to the seat cover and/or cushion. ALL fragments of the old clips MUST be removed from the seat cover and cushion prior to reassembling the seat.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 25 of 37
Removing occupancy detection mat:
CAUTION
Risk of Injury!
The surface of occupancy detection mat will be hot. Wear protective gloves.
CAUTION
Risk of Consequential damage!
The seat foam can be damaged. Do not use a high heat setting. Keep the heat gun moving. Do not hold the heat gun in one location.
NOTE
Ventilated seat shown. Removal of the occupancy detection mat is similar for other seat variants.
• Use a heat gun set to Low/Medium heat.
• Alternately heat the seat occupancy mat surface still adhered to the seat cushion while carefully and slowly pulling the sensor mat away from the seat cushion.
• Only pull upward at a very slight angle.
• DO NOT pull up perpendicular to the seat cushion surface.
• Remove each section equally.
• Carefully pull wiring harness through the seat cushion.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 26 of 37
CAUTION
Lack of adhesion risk!
After removal of the occupancy detection mat, there will be adhesive residue left on the seat cushion in the highlighted areas <1>. DO NOT touch the remaining adhesive or allow it to become contaminated. If contaminated, the new sensor mat may not adhere properly.
Seat occupancy detection mat installation:
• Remove the protective backing from only one section of the occupancy detection mat at a time.
• Adhere only one section of the occupancy detection mat to the seat cushion at a time.
• Ensure that the occupancy detection mat is properly adhered to the seat cushion.
• Ensure each “bridge section” <1> is pressed evenly into the valleys of the seat cushion.
NOTE
Ventilated seat shown. Installation of the occupancy detection mat is similar for other seat variants.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 27 of 37
Reinstall seat cover:
CAUTION
Ensure the sensor mat is not damaged/pinched when installing clamps.
• Installation is the reverse order of removal.
• Install new upholstery clips using Upholstery Clip Pliers -VAG1634B-.
Part Number
Part Description
N -015-261-2
Upholstery Clamps (qty = approx. 16)
TIP
For non-ventilated seat variants, start at the center rows and work outward.
• Prior to fully clamping the upholstery clips closed, be sure each upholstery clip engages BOTH the webbing on the bottom side of the seat cover AND the fastening wire molded into the seat cushion as shown .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 28 of 37
Seat harness replacement:
• With the seat cushion still removed, replace the seat harness <1>.
• Vehicles equipped with power adjustable passenger seats:
o Remove the PODS module and bracket <2>, taking note of the harness routing.
NOTE
Ventilated seat shown. Installation of the seat harness is similar for other seat variants.
NOTE
The seat back harness is not replaced during this repair, only the harness pictured <1>.
TIP
Installing the new seat harness as the old one is removed can aid in proper routing of the new harness.
• Torque the bolted ground connection <1> to 5 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 29 of 37
• The airbag harness <1> is not replaced during this repair and must be fed through the wire loom <2> of the new wiring harness.
• Secure the new wire loom using two tie wraps <1>.
Part Number
Part Description
N -106-622-01
Tie wrap (qty. 2)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 30 of 37
Reinstall seat cushion:
• Place the seat cushion <1> back on to the seat frame, ensuring proper routing of the occupancy detection harness <2>.
• Lift the front of the seat cushion <1> and feed the rear of the seat cushion <3> between the backrest and the seat frame.
• Ensure the seat cushion <1> has been fully fed through the seat frame <2>.
• Engage the moldings <1> and <2> onto the seat pan.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 31 of 37
• Secure the seat cover tensioning straps <1>.
NOTE
The new seat occupancy detection mat harness <1> is longer than the original and includes an additional securing clip <2>.
NOTE
Manual seat shown for clarity purposes. Installation is similar for other seat variants.
• Route the seat occupancy detection harness <1> as shown.
• Attach the harness clips <2> and <3> to the seat frame in the positions shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 32 of 37
Reassemble the seat trim and adjustment components:
• Installation is the reverse order of removal.
• Connect and secure seat electrical connectors.
• Torque fasteners for the seat trim bracket (power seats) and backrest adjustment handle (manual seats) to 8 Nm.
• Torque the sill side trim panel bolts to 2 Nm.
Reinstall passenger front seat:
• Place seat back into the vehicle.
WARNING
Before handling pyrotechnic components (for example, disconnecting the connector), the person handling it must “discharge static electricity”. This can be done by touching the door striker, for example.
WARNING
Follow the general safety precautions when working with airbags, belt tensioners and battery cut-out units (pyrotechnic components).
• Disconnect the -VAS6282- from the thorax airbag harness connector.
• Secure the harness to the body using the attached clip <1>.
• Reconnect connectors <2> and <3>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 33 of 37
• Close the carpet cover <2>.
• Install expanding rivet <1>.
Reconnect the battery:
WARNING
Make sure that no persons are in the vehicle.
• Disconnect the connector <2> from the Battery Monitoring Control Module -J367- <3>.
• Install the battery ground cable terminal clamp by hand on the battery negative terminal.
• Tighten the nut <1> to 6 Nm.
• Reconnect the connector <2> to the Battery Monitoring Control Module -J367-.
• Check time and adjust if necessary.
• Open and close the windows all the way.
• Then, with the windows closed, pull the power window switch until the relay audibly switches.
• Check the window regulator convenience switch.
NOTE
After reconnecting the power supply, the ESC warning lamp can only go out after the vehicle has been driven a few meters.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 34 of 37
• Install and torque the seat bolts to 40 Nm.
WARNING
When installing the seat, if a thread in the seat crossmember mounting plate was damaged, a reworking of the damaged thread is forbidden. In this case, the seat crossmember mounting plate must be replaced.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 35 of 37
Section C – PODS Basic Settings
Perform PODS basic settings:
• Install the battery charger.
• Switch the ignition on.
• Connect the scan tool and start a GFF scan of the vehicle using ODIS.
• Through the self-select test plan option, select the test plan for the PODS basic settings:
o Self-Select Test Plan > Diagnosis capable systems > 0015 – Airbag > 0015 – Airbag Functions > J706 – Passenger occupant detection system control module, basic settings.
• Perform the test plan and follow the on-screen prompts.
• Exit the GFF session.
Proceed to section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 36 of 37
Section D – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
• Proceed to Section E
Section E – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
69FB Page 37 of 37
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
• Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated
• This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.
• Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.
• Never check with test lamps, voltmeter or ohmmeters.
• Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.
• When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.
• Wait 10 seconds after disconnecting the battery.
• The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.
• Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.
• Wash your hands after touching ignited pyrotechnic components from the restraint system.
• Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
• Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
• Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
• Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.
• Do not leave pyrotechnic components lying in the open unattended.
• Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
• Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.

**************************************************************************************************************

Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69FB USA
IMPORTANT SAFETY RECALL
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

This notice applies to your vehicle: ,
NHTSA: 23V215
Subject: Safety Recall 69FB –Passenger Occupant Detection System (PODS)
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2020 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? A wire with a contact fault may cause the Passenger Occupant Detection System
(PODS) to detect a malfunction and switch off the passenger airbag, even though
the seat may be occupied. In a crash, there would be an increased risk of injury to
the occupant seated in the front passenger seat if the passenger frontal airbag is
switched off or not working.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the PODS
sensor mat and seat harness. This work will take about three hours to complete and
will be performed for you free of charge. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate
their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall work. To set up an appointment online, please visit www.vw.com/find-adealer.
Precautions you should
take
Should a malfunction occur, vehicle occupants will be alerted by illumination of the
airbag warning light, an acoustic warning sound, an error message displayed in the
instrument cluster and by the status of the Passenger Airbag OFF indicator light. If
this happens, owners are advised to make an appointment with an authorized
Volkswagen dealer to have the vehicle inspected without delay and discontinue use
of the front passenger seat.
As a reminder, your vehicle owner’s manual contains important information
regarding your vehicle’s warning lights and messages. We encourage you and
anyone who drives your vehicle to review the owner’s manual to become familiar
with the types of vehicle indicators, warnings and messaging you may see.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, the
law requires you to forward this letter immediately via first-class mail to the lessee
within ten (10) days of receipt. If you have changed your address or sold the vehicle,
please fill out the enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69FB USA
IMPORTANT SAFETY RECALL
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this
letter, please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection

**************************************************************************************************************

Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev. 3.0 69FB EE. UU.
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

El presente aviso corresponde a su vehículo: ,
NHTSA: 23V215
Asunto: Campaña de llamada a revisión 69FB: Sistema de Detección del Acompañante (PODS)
Estimado propietario de un vehículo Volkswagen:
El presente aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tráfico y Vehículos Motorizados
de EE. UU. Volkswagen ha determinado que existe un defecto relacionado con la seguridad vehicular en
determinados vehículos Volkswagen modelos 2018-2020. Nuestros registros indican que usted es propietario
de uno de los vehículos afectados por esta medida.
¿Cuál es el problema? Un cable con un defecto de contacto puede causar que el Sistema de Detección del
Acompañante (PODS) detecte un error y desactive la bolsa de aire del pasajero
incluso si el asiento está ocupado. En un accidente, puede aumentar el riesgo de
lesiones para el ocupante del asiento delantero si la bolsa de aire delantera del
pasajero se desactiva o no funciona.
¿Qué haremos? Para corregir este defecto, el concesionario Volkswagen autorizado reemplazará la
alfombrilla del sensor PODS y el arnés del asiento. Esta tarea demorará alrededor
de tres horas y se realizará de forma gratuita. No obstante, considere la posibilidad
de que su concesionario necesite tiempo adicional para la preparación del servicio y
la organización del horario del taller.
¿Qué debe hacer? Comuníquese con su concesionario Volkswagen autorizado de inmediato para
programar este servicio de revisión. Para concertar una cita en línea, visite
www.vw.com/find-a-dealer.
¿Qué precauciones
debe tomar?
Si se produjera una falla, se les advertirá a los ocupantes del vehículo a través del
encendido de la luz de la bolsa de aire, un sonido acústico de advertencia, un
mensaje de error en el tablero de instrumentos y mediante la luz del indicador de
Bolsa de aire del pasajero desactivada. Si esto sucede, se aconseja a los
propietarios programar una cita con un concesionario Volkswagen autorizado para
que se inspeccione el vehículo de inmediato y dejar de utilizar el asiento del
acompañante delantero.
Como recordatorio, el manual del propietario de su vehículo incluye información
importante sobre las luces y los mensajes de advertencia del vehículo. Le
recomendamos a usted o a quien conduzca su vehículo revisar el manual del
propietario para familiarizarse con los tipos de indicadores, advertencias y mensajes
que puede ver en el vehículo.
Formulario n.° F_3.4_AHQ-GQO-CP-C_060 Rev. 3.0 69FB EE. UU.
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE POR MOTIVOS DE SEGURIDAD
Vehículos rentados y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo identificado en esta
campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por
correo de primera clase en el plazo de los diez (10) días posteriores a la recepción.
Si cambió de dirección o vendió el vehículo, complete la tarjeta prepagada de
respuesta del propietario adjunta y envíenosla para que podamos actualizar
nuestros registros.
Reembolso de gastos Si pagó anteriormente por reparaciones relacionadas con el problema que se
describe en esta carta, consulte el formulario adjunto que explica cómo presentar
una solicitud de reembolso.
¿De qué otra forma
podemos ayudarlo?
Si su concesionario Volkswagen autorizado no le brinda este servicio de forma
gratuita dentro de un plazo razonable o no está en condiciones de hacerlo, o si tiene
alguna pregunta sobre este aviso, póngase en contacto con nosotros mediante el
medio de comunicación que prefiera a través de www.vw.com/contact o por teléfono
al 800-893-5298.
Verificación de su
vehículo para
campañas de llamada a
revisión o de servicio
vigentes
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco
de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite
www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN)
en la herramienta Búsqueda de campañas de llamada a revisión o de servicio.
Si aún no está satisfecho, puede presentar una queja a la siguiente dirección: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede
llamar a la línea directa y gratuita de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153) o
ingresar a http://www.safercar.gov.
Le pedimos disculpas por cualquier inconveniente que esto pueda haberle ocasionado; sin embargo, hemos
tomado esta medida para garantizar su seguridad y su continua satisfacción con el vehículo.
Atentamente,
Defensa del Consumidor de Volkswagen

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 69FB_DLR_ADV
Advance Notice – Safety Recall 69FB / Passenger Occupant Detection System (PODS)
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
April 4, 2023
Issue:
A wire with a contact fault may cause the Passenger Occupant Detection System (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. In a crash with frontal airbag deployment, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Precautions:
Should a malfunction occur, vehicle occupants will be alerted by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, owners are advised to make an appointment with an authorized Volkswagen dealer to have the vehicle inspected without delay.
Until the recall repair has been performed, owners are advised to avoid use of the front passenger seat whenever possible.
Repair:
• REPAIR NOT YET AVAILABLE
• Check daily campaign open inventory report or OMD for affected vehicles in inventory.
• Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2018
2021
ATLAS
143,038
USA
2020
2020
ATLAS CROSS SPORT
15
CAN
2018
2019
ATLAS
18,235
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

**************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 69FB_DLR_LAUNCH
Repair Available – Safety Recall 69FB / Passenger Occupant Detection System (PODS)
This notice is for:
All dealership personnel
Date:
March 21, 2024
Issue:
A wire with a contact fault may cause the Passenger Occupant Detection System (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. In a crash, there would be an increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Precautions:
Should a malfunction occur, vehicle occupants will be alerted by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. If this happens, owners are advised to make an appointment with an authorized Volkswagen dealer to have the vehicle inspected without delay and discontinue use of the front passenger seat.
As a reminder, the vehicle owner’s manual contains important information regarding the vehicle’s warning lights and messages. We encourage owners and anyone who drives the vehicle to review the owner’s manual to become familiar with the types of vehicle indicators, warnings and messaging they may see.
Repair:
• REPAIR AVAILABLE – March 22, 2024 / Replace the PODS sensor mat and seat harness.
• See ELSA and the Service References tool in Elsa2Go for complete repair & claiming instructions
• Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
• Repair every affected inventory vehicle before delivery to consumers.
Parts Department:
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool in the campaign circular to view your potential VIN population.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2018
2021
ATLAS
143,038
USA
2020
2020
ATLAS CROSS SPORT
15
CAN
2018
2019
ATLAS
18,235
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
• Schedule owner repairs immediately
• Owner mailing – March 2024
• Loaner/rental coverage – see campaign circular
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-215
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. SEP 29, 2023 NHTSA Recall No. : 23V-215 Manufacturer Recall No. : 69FB Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 143,053 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2021 VOLKSWAGEN ATLAS FL
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : -The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS FL: 1
Production Dates : JUL 17, 2019 – JUL 17, 2019
VIN Range 1 : Begin : 1V2APZCA4MC500030 End : 1V2APZCA4MC500030 Not sequential Vehicle 2 : 2020-2020 VOLKSWAGEN ATLAS CROSS SPORT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS CROSS SPORT: 15
Production Dates : APR 19, 2019 – JUL 24, 2019 VIN Range 1 : Begin : 1V2EC2CA8LC200087 End : 1V2EE2CA9LC200156 ✔ Not sequential Part 573 Safety Recall Report 23V-215 Page 2 Vehicle 3 : 2018-2020 VOLKSWAGEN ATLAS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present. ATLAS: 143,037 Production Dates : AUG 19, 2016 – AUG 30, 2019
VIN Range 1 : Begin : 1V2NR2CAZJC500028 End : 1V2DP2CA8LC500079 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles are equipped with a passenger occupant detection system (also known as Body Sense) in the front passenger seat. On these vehicles, the system is integrated into the seat heating and controls the activation of the passenger frontal airbag. The seat heating is connected to the Body Sense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument panel.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash with frontal airbag deployment, there would be an
increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Until the recall repair has been performed, owners are advised to avoid use of the front passenger seat whenever possible.
Description of the Cause : A contact fault may occur at the cable connecting the seat heater to the passenger occupant detection system (PODS) control unit. This may cause the diagnostic system of the PODS to detect a fault and the PODS being deactivated. Identification of Any Warning
that can Occur : Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. In this case the owner should take the vehicle as soon as possible to an authorized Volkswagen dealership for inspection/repair. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215 Page 3 Involved Components : Component Name 1 : Passenger Occupant Detection System Component Description : Seat heating mat including connecting cable Component Part Number : 3CN.963.556/3CN.963.556.A/3CN.963.556.C Component Name 2 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas vehicles
Component Part Number : 3CN.971.392/3CN.971.392.A/3CN.971.392.B/3CN.971.392.C Component Name 3 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas Cross Sport vehicles
Component Part Number : 3CM.971.392/3CM.971.392.A/3CN.971.392.C/3CM.917.392.
D/3CN.971.392/3CN.971.392.A Supplier Identification : Component Manufacturer
Name : Volkswagen Group of America Address : 3800 Hamlin Road
Auburn Hills Michigan 48326
Country : United States Chronology :
Amended 07/27/2023: Volkswagen has 1,139 warranty claims dating from SOP- November 2017, and 2,725 warranty claims dating from June 2018-August 2019 for a total of 3,864 claims. Please see supplemental document with Chronology The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Volkswagen dealers will replace the PODS sensor mat and wiring harness
free of charge.
Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy components are improved parts. End of October 2020: a new cable with spiral shield was introduced.
Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before May 26, 2023
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-215
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. MAR 30, 2023 NHTSA Recall No. : 23V-215 Manufacturer Recall No. : 69FB Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 143,053 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2021 VOLKSWAGEN ATLAS FL
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : -The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS FL: 1
Production Dates : JUL 17, 2019 – JUL 17, 2019
VIN Range 1 : Begin : End : Not sequential Vehicle 2 : 2020-2020 VOLKSWAGEN ATLAS CROSS SPORT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS CROSS SPORT: 15
Production Dates : APR 19, 2019 – JUL 24, 2019 VIN Range 1 : Begin : 1V2EC2CA8LC200087 End : 1V2EE2CA9LC200156 ✔ Not sequential Part 573 Safety Recall Report 23V-215 Page 2 Vehicle 3 : 2018-2020 VOLKSWAGEN ATLAS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present. ATLAS: 143,037 Production Dates : AUG 19, 2016 – AUG 30, 2019
VIN Range 1 : Begin : 1V2NR2CAZJC500028 End : 1V2DP2CA8LC500079 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles are equipped with a passenger occupant detection system (also known as Body Sense) in the front passenger seat. On these vehicles, the system is integrated into the seat heating and controls the activation of the passenger frontal airbag. The seat heating is connected to the Body Sense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument panel.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash with frontal airbag deployment, there would be an
increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Until the recall repair has been performed, owners are advised to avoid use of the front passenger seat whenever possible.
Description of the Cause : A contact fault may occur at the cable connecting the seat heater to the passenger occupant detection system (PODS) control unit. This may cause the diagnostic system of the PODS to detect a fault and the PODS being deactivated. Identification of Any Warning
that can Occur : Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. In this case the owner should take the vehicle as soon as possible to an authorized Volkswagen dealership for inspection/repair. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215 Page 3 Involved Components : Component Name 1 : Passenger Occupant Detection System Component Description : Seat heating mat including connecting cable Component Part Number : 3CN.963.556/3CN.963.556.A/3CN.963.556.C Component Name 2 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas vehicles
Component Part Number : 3CN.971.392/3CN.971.392.A/3CN.971.392.B/3CN.971.392.C Component Name 3 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas Cross Sport vehicles
Component Part Number : 3CM.971.392/3CM.971.392.A/3CN.971.392.C/3CM.917.392.
D/3CN.971.392/3CN.971.392.A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
Please see supplemental document with Chronology Description of Remedy :
Description of Remedy Program : To be determined. Volkswagen will offer a reimbursement plan under this
recall. How Remedy Component Differs from Recalled Component : To be determined The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
End of October 2020: a new cable with spiral shield was introduced.
Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before May 26, 2023
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-215
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. JUL 27, 2023 NHTSA Recall No. : 23V-215 Manufacturer Recall No. : 69FB Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 143,053 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2021 VOLKSWAGEN ATLAS FL
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : -The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS FL: 1
Production Dates : JUL 17, 2019 – JUL 17, 2019
VIN Range 1 : Begin : 1V2APZCA4MC500030 End : 1V2APZCA4MC500030 Not sequential Vehicle 2 : 2018-2020 VOLKSWAGEN ATLAS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS: 143,037
Production Dates : AUG 19, 2016 – AUG 30, 2019
VIN Range 1 : Begin : 1V2NR2CAZJC500028 End : 1V2DP2CA8LC500079
✔ Not sequential Part 573 Safety Recall Report 23V-215 Page 2 Vehicle 3 : 2020-2020 VOLKSWAGEN ATLAS CROSS SPORT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS CROSS SPORT: 15
Production Dates : APR 19, 2019 – JUL 24, 2019 VIN Range 1 : Begin : 1V2EC2CA8LC200087 End : 1V2EE2CA9LC200156 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles are equipped with a passenger occupant detection system (also known as Body Sense) in the front passenger seat. On these vehicles, the system is integrated into the seat heating and controls the activation of the passenger frontal airbag. The seat heating is connected to the Body Sense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument panel.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash with frontal airbag deployment, there would be an
increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Until the recall repair has been performed, owners are advised to avoid use of the front passenger seat whenever possible.
Description of the Cause : A contact fault may occur at the cable connecting the seat heater to the passenger occupant detection system (PODS) control unit. This may cause the diagnostic system of the PODS to detect a fault and the PODS being deactivated. Identification of Any Warning
that can Occur : Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. In this case the owner should take the vehicle as soon as possible to an authorized Volkswagen dealership for inspection/repair. Involved Components :
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215 Page 3 Component Name 1 : Passenger Occupant Detection System Component Description : Seat heating mat including connecting cable Component Part Number : 3CN.963.556/3CN.963.556.A/3CN.963.556.C Component Name 2 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas vehicles
Component Part Number : 3CN.971.392/3CN.971.392.A/3CN.971.392.B/3CN.971.392.C Component Name 3 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas Cross Sport vehicles
Component Part Number : 3CM.971.392/3CM.971.392.A/3CN.971.392.C/3CM.917.392.
D/3CN.971.392/3CN.971.392.A Supplier Identification : Component Manufacturer
Name : Volkswagen Group of America Address : 3800 Hamlin Road
Auburn Hills Michigan 48326
Country : United States Chronology :
Amended 07/27/2023: Volkswagen has 1,139 warranty claims dating from SOP- November 2017, and 2,725 warranty claims dating from June 2018-August 2019 for a total of 3,864 claims. Please see supplemental document with Chronology The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : To be determined. Volkswagen is working towards finalizing a full remedy
for this recall and will provide the details as soon as possible. Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : To be determined End of October 2020: a new cable with spiral shield was introduced.
Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before May 26, 2023
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-215
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. MAR 29, 2023 NHTSA Recall No. : 23V-215 Manufacturer Recall No. : 69FB Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 143,053 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2021 VOLKSWAGEN ATLAS FL
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : -The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS FL: 1
Production Dates : JUL 17, 2019 – JUL 17, 2019
VIN Range 1 : Begin : End : Not sequential Vehicle 2 : 2020-2020 VOLKSWAGEN ATLAS CROSS SPORT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS CROSS SPORT: 15
Production Dates : APR 19, 2019 – JUL 24, 2019 VIN Range 1 : Begin : 1V2EC2CA8LC200087 End : 1V2EE2CA9LC200156 ✔ Not sequential Part 573 Safety Recall Report 23V-215 Page 2 Vehicle 3 : 2018-2020 VOLKSWAGEN ATLAS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present. ATLAS: 143,037 Production Dates : AUG 19, 2016 – AUG 30, 2019
VIN Range 1 : Begin : 1V2NR2CAZJC500028 End : 1V2DP2CA8LC500079 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles are equipped with a passenger occupant detection system (also known as Body Sense) in the front passenger seat. On these vehicles, the system is integrated into the seat heating and controls the activation of the passenger frontal airbag. The seat heating is connected to the Body Sense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument panel.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash with frontal airbag deployment, there would be an
increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Until the recall repair has been performed, owners are advised to avoid use of the front passenger seat whenever possible.
Description of the Cause : A contact fault may occur at the cable connecting the seat heater to the passenger occupant detection system (PODS) control unit. This may cause the diagnostic system of the PODS to detect a fault and the PODS being deactivated. Identification of Any Warning
that can Occur : Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. In this case the owner should take the vehicle as soon as possible to an authorized Volkswagen dealership for inspection/repair. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215 Page 3 Involved Components : Component Name 1 : Passenger Occupant Detection System Component Description : Seat heating mat including connecting cable Component Part Number : 3CN.963.556/3CN.963.556.A/3CN.963.556.C Component Name 2 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas vehicles
Component Part Number : 3CN.971.392/3CN.971.392.A/3CN.971.392.B/3CN.971.392.C Component Name 3 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas Cross Sport vehicles
Component Part Number : 3CM.971.392/3CM.971.392.A/3CN.971.392.C/3CM.917.392.
D/3CN.971.392/3CN.971.392.A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
Please see supplemental document with Chronology Description of Remedy :
Description of Remedy Program : To be determined. Volkswagen will offer a reimbursement plan under this
recall. How Remedy Component Differs from Recalled Component : To be determined The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
End of October 2022: a new cable with spiral shiled was introduced.
Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before May 26, 2023
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-215
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. DEC 01, 2023 NHTSA Recall No. : 23V-215 Manufacturer Recall No. : 69FB Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 143,053 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2021-2021 VOLKSWAGEN ATLAS FL
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : -The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS FL: 1
Production Dates : JUL 17, 2019 – JUL 17, 2019
VIN Range 1 : Begin : 1V2APZCA4MC500030 End : 1V2APZCA4MC500030 Not sequential Vehicle 2 : 2018-2020 VOLKSWAGEN ATLAS
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS: 143,037
Production Dates : AUG 19, 2016 – AUG 30, 2019
VIN Range 1 : Begin : 1V2NR2CAZJC500028 End : 1V2DP2CA8LC500079
✔ Not sequential Part 573 Safety Recall Report 23V-215 Page 2 Vehicle 3 : 2020-2020 VOLKSWAGEN ATLAS CROSS SPORT
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by evaluation of field data. The vehicles included in this recall have been built during production windows where the field data shows an increased failure rate, indicating that deviations in the quality of the parts could be present. For vehicles outside this recall the field data is not indicating that such deviations have been present.
ATLAS CROSS SPORT: 15
Production Dates : APR 19, 2019 – JUL 24, 2019 VIN Range 1 : Begin : 1V2EC2CA8LC200087 End : 1V2EE2CA9LC200156 ✔ Not sequential Description of Defect :
Description of the Defect : The affected vehicles are equipped with a passenger occupant detection system (also known as Body Sense) in the front passenger seat. On these vehicles, the system is integrated into the seat heating and controls the activation of the passenger frontal airbag. The seat heating is connected to the Body Sense control unit under the front passenger seat via a wire. If the wire has a contact fault, it may cause the passenger occupant detection system (PODS) to detect a malfunction and switch off the passenger airbag, even though the seat may be occupied. As designed, a warning light in the instrument panel comes on together with an acoustic warning sound and an error message is displayed in the instrument panel.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash with frontal airbag deployment, there would be an
increased risk of injury to the occupant seated in the front passenger seat if the passenger frontal airbag is switched off or not working.
Until the recall repair has been performed, owners are advised to avoid use of the front passenger seat whenever possible.
Description of the Cause : A contact fault may occur at the cable connecting the seat heater to the passenger occupant detection system (PODS) control unit. This may cause the diagnostic system of the PODS to detect a fault and the PODS being deactivated. Identification of Any Warning
that can Occur : Should a malfunction occur, vehicle occupants will be alerted of a PODS system problem by illumination of the airbag warning light, an acoustic warning sound, an error message displayed in the instrument cluster and by the status of the Passenger Airbag OFF indicator light. In this case the owner should take the vehicle as soon as possible to an authorized Volkswagen dealership for inspection/repair. Involved Components :
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215 Page 3 Component Name 1 : Passenger Occupant Detection System Component Description : Seat heating mat including connecting cable Component Part Number : 3CN.963.556/3CN.963.556.A/3CN.963.556.C Component Name 2 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas vehicles
Component Part Number : 3CN.971.392/3CN.971.392.A/3CN.971.392.B/3CN.971.392.C Component Name 3 : Passenger Occupant Detection System Component Description : Seat wiring harness for Atlas Cross Sport vehicles
Component Part Number : 3CM.971.392/3CM.971.392.A/3CN.971.392.C/3CM.917.392.
D/3CN.971.392/3CN.971.392.A Supplier Identification : Component Manufacturer
Name : Volkswagen Group of America Address : 3800 Hamlin Road
Auburn Hills Michigan 48326
Country : United States Chronology :
Amended 07/27/2023: Volkswagen has 1,139 warranty claims dating from SOP- November 2017, and 2,725 warranty claims dating from June 2018-August 2019 for a total of 3,864 claims. Please see supplemental document with Chronology The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-215
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Volkswagen dealers will replace the PODS sensor mat and wiring harness
free of charge.
Volkswagen will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy components are improved parts. End of October 2020: a new cable with spiral shield was introduced.
Recall Schedule : Description of Recall Schedule : Dealers/Owners: On or before May 26, 2023
Planned Dealer Notification Date : MAY 26, 2023 – MAY 26, 2023
Planned Owner Notification Date : MAY 26, 2023 – MAY 26, 2023
* NR – Not Reported

SEOCONTENT-END