13i6 – Engine Failure – 2024 Volkswagen Atlas & Atlas Cross Sport

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-593 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : AUG 23, 2023 NHTSA Recall No. : 23V-593 Manufacturer Recall No. : 13i6 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2,018 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2024-2024 VOLKSWAGEN ATLAS PA2 Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by engine and vehicle manufacturing records. The recalled vehicles differ from vehicles that were not included in the recall because the issue with the bearing shell material was confined to a specific engine/vehicle production period. ATLAS PA2: 1,323 Production Dates : JUN 16, 2023 – JUL 24, 2023 VIN Range 1 : Begin : 1V2FR2CA6RC500285 End : 1V2WR2CA7RC506113 ✔ Not sequential Vehicle 2 : 2024-2024 VOLKSWAGEN ATLAS CROSS SPORT PA Vehicle Type : Body Style : Power Train : NR Descriptive Information : ATLAS CROSS SPORT PA: 695 Production Dates : JUN 16, 2023 – JUL 25, 2023 VIN Range 1 : Begin : 1V2FE2CAXRC200115 End : 1V2AE2CA2RC203262 ✔ Not sequential Part 573 Safety Recall Report 23V-593 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Contamination during the bearing production process may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light are ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases, a loss of engine oil which may pose a risk of a vehicle fire. Description of the Cause : Contamination during the bearing production process may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. Identification of Any Warning that can Occur : If this condition is present in the vehicle, the driver may notice excessive engine noise and the Malfunction Indicator Light (MIL) may illuminate in the instrument panel. Involved Components : Component Name 1 : Engine Component Description : Base Engine Component Part Number : 06K.105.561.AH / 06K.105.591.AH /06L.105.701.H / 06L.105.701.J Supplier Identification : Component Manufacturer Name : Volkswagen de Mexico Address : Ave. Mineral de Valenciana Puerto Interior 611 Silao Foreign States 36275 Country : Mexico Chronology : Week of July 03, 2023: While investigating engine noise allegations at the Chattanooga plant, Volkswagen analyzed two engines to identify potential root cause. Silao engine factory also performed analysis of additional engines. Part 573 Safety Recall Report 23V-593 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Week of July 10, 2023 – July 17, 2023: Additional engine inspections implemented at the Chattanooga assembly plant. Engine analysis continued at the supplier. Week of July 17, 2023: Volkswagen receives claims from the field about engine knocking noise. July 28, 2023: Volkswagen learned about a fire case in a Volkswagen Atlas in the possession of a dealer that may have originated in the engine compartment. Upon conducting a visual inspection of the vehicle, severe engine damage was found, however, Volkswagen was unable to determine the root cause at that time. August 01, 2023: Topic was escalated to the Volkswagen Product Safety Committee. August 1, 2021 – August 15, 2023: Continued analysis into root cause and potentially affected population. August 16, 2023: Topic presented to Volkswagen Product Safety Committee, which decided to conduct a safety recall. VWGoA is aware of twelve (12) claims relating to this issue as of August 04, 2023. Description of Remedy : Description of Remedy Program : A test procedure is in development that will identify engines affected by this defect. If an affected engine is identified, the engine will be replaced. Volkswagen will not offer a reimbursement plan under this recall as all affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : The remedy components were produced after the final counter measure fixing the manufacturing deviations in the bearing shell production. Identify How/When Recall Condition was Corrected in Production : All vehicles produced after May 12, 2023 have been produced with engines according to manufacturing specification. Recall Schedule : Description of Recall Schedule : Dealers on or before August 25, 2023/Owners: On or before October 20, 2023 Planned Dealer Notification Date : AUG 25, 2023 – AUG 25, 2023 Planned Owner Notification Date : OCT 20, 2023 – OCT 20, 2023 * NR – Not Reported

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 1 of 13 Safety Recall Code: 13i6 Subject Engine Connecting Rod Document History Date Summary 08/25/2023 Original publication Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2024 2024 ATLAS 1,323 USA 2024 2024 ATLAS CROSS SPORT 695 CAN 2024 2024 ATLAS 40 CAN 2024 2024 ATLAS CROSS SPORT 34 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Contamination during the bearing production process may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light are ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases, a loss of engine oil, which may pose a risk of a vehicle fire. Corrective Action Inspect and, if necessary, replace the engine. Precautions If this condition is present in the vehicle, the driver may notice excessive engine noise and the Malfunction Indicator Light (MIL) may illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle diagnosed/repaired. Code Visibility On August 25, 2023, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in September 2023. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 2 of 13 that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 3 of 13 Parts Information Criteria Quantity Part Number P.O.C. Part Description Ordering Method (see description below) 01 2 06L-115-562-B FILTERELEM Free Order Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) NOTE Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable. Engines are not currently available. If an engine requires replacement, use only the part ordering information listed in this circular, once the information is available. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 4 of 13 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.  Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure. Service Number 13i6 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility. Criteria I.D. 01 Perform test procedure to check for faulty connecting rod. Engine passes test. Replace oil filter only. LABOR Labor Op Time Units Description 0183 00 99 75 Perform test procedure, engine does not require replacement PARTS Quantity Part Number Description 2.00 06L115562B FILTERELEM Do NOT enter claim at this time if the engine is NOT OK. When parts are available, these instructions will be updated with repair and claiming details. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 5 of 13 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 23V593 Subject: Safety Recall 13i6 – Engine Connecting Rod Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2024 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Contamination during the bearing production process may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light are ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases, a loss of engine oil, which may increase the risk of a vehicle fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the engine. • The inspection will take about an hour to complete. • If engine replacement is needed, this work may take several days to complete. Both the inspection and engine replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take If the recall condition is present in the vehicle, the driver may notice excessive engine noise and the Malfunction Indicator Light (MIL) may illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle diagnosed/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 6 of 13 Customer Customer Letter Example (Canada) Example (USA) This notice applies to your vehicle: , Transport Canada Recall: 2023-471 Subject: Safety Recall 13i6 – Engine Connecting Rod Dear Volkswagen Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Contamination during the bearing production process may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light are ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases, a loss of engine oil, which may pose a risk of a vehicle fire. What will we do? To correct this defect, your authorized Volkswagen dealer will inspect and, if necessary, replace the engine. • The inspection will take about an hour to complete. • If engine replacement is needed, this work may take several days to complete. Both the inspection and engine replacement (if needed) will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. Precautions you should take If the recall condition is present in the vehicle, the driver may notice excessive engine noise and the Malfunction Indicator Light (MIL) may illuminate in the instrument panel. If this happens, customers are advised to contact an authorized Volkswagen dealer without delay to have the vehicle diagnosed/repaired. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 7 of 13 Repair Overview • Perform test procedure to check for a damaged connecting rod bearing. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 8 of 13 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 9 of 13 Section B – Test Procedure: Oil Filter Replacement + Road Test (connecting rod stress test) + Oil Filter Inspection • Remove oil filter. • Install a new oil filter and seal. • Run engine at idle until it reaches operating temperature of 90°C. • Turn on air-conditioning and all other engine loads. • Activate Sport mode. • Following all traffic laws, perform a road test, quickly accelerating from 1st to 2nd gear, bringing engine RPM up to 4500 RPM each time. • Perform this road test 10 times and listen for excessive engine knocking. • Bring vehicle back to the shop. • Let engine idle for at least 30 seconds. • Turn engine off. • Remove oil filter. • See examples of OK and NOT OK oil filter and housing on the following pages. • If no excessive metal particles are found: o Engine does not require replacement. o Replace oil filter and seal again. o Torque housing to 25 Nm. o Proceed to Section D. • If excessive metal particles are found: o The engine requires replacement. o Take clear photos of oil filter and housing. o Proceed to Section C The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 10 of 13 Examples of OK Oil Filters and Oil Filter Housing The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 11 of 13 Examples of NOT OK Oil Filters and Oil Filter Housing The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 12 of 13 Section C – Engine Replacement • Take clear photos of the filter and filter housing showing excessive metal particles. • Create a TAC WEB Ticket and upload the photos to the TAC case. • Select “13i6 (Web ticket only)” as the Concern Type. • The TAC Consultant will review the photos and provide direction. NOTE The review process may involve consulting with a factory representative. It may take up to 48 hours for the TAC Consultant to provide direction. • If engine requires replacement: Ground vehicle and leave repair order open. No further work should be performed until the 13i6 is revised with repair and claiming instructions. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 13i6 Page 13 of 13 Section D – Campaign Completion Label Install Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section E Section E – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 13i6_DLR_LAUNCH Repair Available – Safety Recall 13i6 / Engine Connecting Rod This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Consultant Warranty Administrator Technicians Date: August 25, 2023 Issue: Contamination during the bearing production process may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings. A connecting rod bearing with continuously rising bearing play leads to excessive engine noise. If the excessive engine noise and engine warning light are ignored and the vehicle continues to be driven, this condition may result in engine failure, potentially causing a loss of motive power while driving, and in rare cases, a loss of engine oil, which may pose a risk of a vehicle fire. Repair: •REPAIR AVAILABLE – August 25, 2023 / Inspect and, if necessary, replace theengine. •See ELSA/ServiceNet for complete repair & claiming instructions •Check both the daily Campaign Open Inventory report and OMD for affectedvehicles in inventory. Verify OPEN status in ELSA on the day of repair. •Repair every affected inventory vehicle before delivery to consumers. Parts Department: There will be no parts allocation. Parts will be managed by Free Order. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2024 2024 ATLAS 1,323 USA 2024 2024 ATLAS CROSS SPORT 695 CAN 2024 2024 ATLAS 40 CAN 2024 2024 ATLAS CROSS SPORT 34 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actionsscreen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only validcampaign inquiry & verification source. Notes: •Schedule owner repairs immediately •Owner mailing – September 2023 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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