90W7 – Instrument Cluster Coding – 2019 Volkswagen Jetta

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 90W7_DLR_ADV Advance Notice – Compliance Recall 90W7 / Instrument Cluster Coding This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 08, 2023 Issue: Certain vehicles may not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.114, Theft protection and rollaway prevention. Due to an incorrectly coded data container, affected vehicles may fail to provide an audible warning in the instrument cluster when the driver opens the door after turning off the ignition and leaving the key in the ignition cylinder. If there is no audible warning to alert the driver to a key left in the ignition, there is an increased risk of vehicle theft. Precautions Customers are advised to always make sure to remove the ignition key from the vehicle and take it with them when exiting the vehicle. Customers are also urged to share this important information with anyone who drives the vehicle. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory. • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified in writing once the recall remedy work can be performed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2019 JETTA 8 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-619 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : SEP 06, 2023 NHTSA Recall No. : 23V-619 Manufacturer Recall No. : 90W7 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2019 VOLKSWAGEN JETTA Vehicle Type : Body Style : Power Train : NR Descriptive Information : 1) The vehicle population was determined by reviewing vehicle assembly records . 2) Vehicles not included in the recall are already manufactured with the optimized version of the instrument cluster software JETTA: 8 Production Dates : NOV 09, 2018 – NOV 27, 2018 VIN Range 1 : Begin : 3VWC57BU6KM123922 End : 3VWCB7BUXKM129232 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Certain vehicles may not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.114. Theft protection and rollaway prevention. Due to an incorrectly coded data container, affected vehicles may fail to provide an audible warning in the instrument cluster when the driver opens the door after turning off the ignition and leaving the key in the ignition cylinder. FMVSS 1 : 114 – Theft protection FMVSS 2 : NR Description of the Safety Risk : If there is no audible warning to alert the driver to a key left in the ignition, there is an increased risk of vehicle theft. Description of the Cause : The incorrect data container was used in production. The bit to enable the warning was not set. Identification of Any Warning that can Occur : NONE Part 573 Safety Recall Report 23V-619 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Instrument cluster Component Description : Instrument cluster Component Part Number : 17A920840A Supplier Identification : Component Manufacturer Name : Volkswagen de México S.A. de C.V. Address : Autopista México – Puebla KM 116 San Lorenzo Almecatla Cuautlancingo Foreign States 72700 Country : Mexico Chronology : July 4, 2023 – VW de Mexico completed an internal/factory audit of factory re-worked vehicles. Audit identified certain vehicles for which factory rework affecting data container coding that affects the key warning could not be verified. July 13, 2023 – The topic was presented to the Volkswagen de Mexico’s Pre Product Safety Committee; recommended topic be escalated to the Volkswagen Product Safety Committee. August 30, 2023 – The topic was presented to the Volkswagen Product Safety Committee, which determined that a noncompliance may be present in the affected vehicles and decided a noncompliance recall for the affected population. Volkswagen is not aware of any claims or field reports relating to this issue. Description of Remedy : Description of Remedy Program : Instrument cluster codification using will be updated using workshop diagnostic tool. Because the vehicles included in this recall would be covered under the new vehicle limited warranty, Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recall remedy is to correct the coding within the vehicle’s BCM so that the new (correct) data container has the key warning enabled. No parts are needed. The difference between remedied modules and non-remedied modules is that the coding in remedied modules will have the key warning enabled. Part 573 Safety Recall Report 23V-619 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Production series is not affected Recall Schedule : Description of Recall Schedule : Dealers: on or before September 08, 2023 / Owners on or before November 03, 2023 Planned Dealer Notification Date : SEP 08, 2023 – SEP 08, 2023 Planned Owner Notification Date : NOV 03, 2023 – NOV 03, 2023 * NR – Not Reported

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 1 of 10 Compliance Recall Code: 90W7 Subject Instrument Cluster Coding Document History Date Summary 09/14/2023 Original publication Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2019 JETTA 8 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description Certain vehicles may not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.114, Theft protection and rollaway prevention. Due to an incorrectly coded data container, affected vehicles may fail to provide an audible warning in the instrument cluster when the driver opens the door after turning off the ignition and leaving the key in the ignition cylinder. If there is no audible warning to alert the driver to a key left in the ignition, there is an increased risk of vehicle theft. Corrective Action The instrument cluster in the affected vehicles will be coded correctly with a new data container. Precautions Customers are advised to always make sure to remove the ignition key from the vehicle and take it with them when exiting the vehicle. Customers are also urged to share this important information with anyone who drives the vehicle. Code Visibility On September 08. 2023, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in September 2023. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 2 of 10 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Service Number 90W7 Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Criteria I.D. 01 LABOR Labor Op Time Units Description 2706 89 50 10 Connect battery charger 9025 25 99 Time stated on diagnostic protocol Update instrument cluster coding The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 3 of 10 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 23V619 Subject: Compliance Recall 90W7 – No Audible Key in Ignition Warning Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2019 model year Volkswagen vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No.114, Theft protection and rollaway prevention. Our records show that you are the owner of a vehicle affected by this action. What is the issue? Due to an incorrectly coded data container, affected vehicles may fail to provide an audible warning in the instrument cluster when the driver opens the door after turning off the ignition and leaving the key in the ignition cylinder. If there is no audible warning to alert the driver to a key left in the ignition, there is an increased risk of vehicle theft. What will we do? To correct this noncompliance, your authorized Volkswagen dealer will correctly code the instrument cluster with a new data container. This work will take less than an hour to complete and will be performed for you free of charge. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Precautions you should take Always make sure to remove the ignition key from the vehicle and take it with you when exiting the vehicle. You are also urged to share this important information with anyone who drives the vehicle. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 4 of 10 Required Tools Battery Tester/Charger capable of minimum 70 Amp continuous supply Diagnostic Tester -VAS6150X/VAS6160X- (or equivalent) Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 5 of 10 Section B – Update Instrument Cluster via SVM NOTE Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met; The ODIS software is completely up to date. • Refer to the latest “Current ODIS Service Version” bulletin posted under Service References in Elsa2Go. The battery charger is connected to the vehicle battery and remains connected for the duration of the software update. • Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered. The screen saver and power saving settings are off. • Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module. The VAS Diagnostic Tester is plugged in using the supplied power adapters. • Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module. The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable. • Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module. It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi. WARNING Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! TIP To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software Version Management (SVM) Operating Instructions. The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 6 of 10 NOTE • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • Open the hood. • Open the battery cover. • Switch the ignition on. • Apply the parking brake. • Switch off all consumers (headlights, heated seats, climate control, etc.). • Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle. • Start the ODIS program. • Attach the battery charger to the vehicle battery. NOTE Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery: When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery. • Turn the hazards on. CAUTION The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update. NOTE • All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations. • If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 7 of 10 • Confirm that scan tool is communicating with the diagnostic head by USB . o If the Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle. • Upon ODIS startup, verify the “Diagnosis” operating mode is selected . • Once the GFF scan is complete, select “Special functions” , then “Adapting software” , then select “Perform test” . • Select the correct option to “Update software via action code” OR “Software update via measured code”. NOTE The different options to perform the SVM operation may vary based on model. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 8 of 10 NOTE Using Bluetooth or WiFi for this action is PROHIBITED! Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM flash process is not covered. • Enter the corrective action code (SVM code) as listed below. SVM code 42A0 • Select “Accept” and follow the on screen prompts. • During the flash, this screen appears when each operation is performed: • Select Complete/Continue after each operation is completed. • When the SVM update is complete a confirmation message is displayed . • Select “Complete/Continue” . TIP If the software in the vehicle is already current, a message may appear indicating this. If this occurs, complete the ODIS test plan and send the diagnostic protocol online. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 9 of 10 NOTE • It is IMPERATIVE that ALL of the ignition cycle on/off delay requests are fulfilled in their entirety during this flash process . • Failing to wait for the ignition on/off timing cycle to complete (progress bar and countdown timer ) before cycling the ignition on/off MAY damage a control module. • Damage to control modules as a result of failing to wait the specified time displayed by the progress bar and countdown timer are NOT covered under this action. • Exit GFF and send diagnostic protocol online when prompted. NOTE Static communication faults may store in various control modules during the flash. These faults can only be cleared by following one of these steps: • Drive the vehicle a short distance (around the parking lot, for example). • After selecting “Yes”, turn the ignition off for 30 seconds, turn it back on and repeat the GFF exit program. • Clear faults using OBD (an additional key cycle may also be required). • Release the parking brake. • Disconnect the VAS tester. • Switch off and disconnect the battery charger. • Reinstall the battery cover. Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. Form No. F_3.4_AHQ-GQO-CP-C_045 Rev. 6.0 90W7 Page 10 of 10 Section C – Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s).

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 90W7_DLR_LAUNCH Repair Available – Compliance Recall 90W7 / Instrument Cluster Coding This notice is for:  Dealer Principal  General Manager  Sales Managers  Service Manager  Parts Manager  Service Consultant  Warranty Administrator  Technicians Date: September 13, 2023 Issue: Certain vehicles may not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.114, Theft protection and rollaway prevention. Due to an incorrectly coded data container, affected vehicles may fail to provide an audible warning in the instrument cluster when the driver opens the door after turning off the ignition and leaving the key in the ignition cylinder. If there is no audible warning to alert the driver to a key left in the ignition, there is an increased risk of vehicle theft. Precautions Customers are advised to always make sure to remove the ignition key from the vehicle and take it with them when exiting the vehicle. Customers are also urged to share this important information with anyone who drives the vehicle. Repair: • REPAIR AVAILABLE – September 14, 2023 / The instrument cluster in the affected vehicles will be coded correctly with a new data container. • See ELSA/ServiceNet for complete repair & claiming instructions • Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair. • Repair every affected inventory vehicle before delivery to consumers. Parts Department: No parts needed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2019 JETTA 8 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: • Schedule owner repairs immediately • Owner mailing – September 2023 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-619 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : SEP 11, 2023 NHTSA Recall No. : 23V-619 Manufacturer Recall No. : 90W7 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2019 VOLKSWAGEN JETTA Vehicle Type : Body Style : Power Train : NR Descriptive Information : 1) The vehicle population was determined by reviewing vehicle assembly records . 2) Vehicles not included in the recall are already manufactured with the optimized version of the instrument cluster software JETTA: 8 Production Dates : NOV 09, 2018 – NOV 27, 2018 VIN Range 1 : Begin : 3VWC57BU6KM123922 End : 3VWCB7BUXKM129232 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Certain vehicles may not comply with Federal Motor Vehicle Safety Standard (FMVSS) No.114. Theft protection and rollaway prevention. Due to an incorrectly coded data container, affected vehicles may fail to provide an audible warning in the instrument cluster when the driver opens the door after turning off the ignition and leaving the key in the ignition cylinder. FMVSS 1 : 114 – Theft protection FMVSS 2 : NR Description of the Safety Risk : If there is no audible warning to alert the driver to a key left in the ignition, there is an increased risk of vehicle theft or a crash. Description of the Cause : The incorrect data container was used in production. The bit to enable the warning was not set. Identification of Any Warning that can Occur : NONE Part 573 Safety Recall Report 23V-619 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Instrument cluster Component Description : Instrument cluster Component Part Number : 17A920840A Supplier Identification : Component Manufacturer Name : Volkswagen de México S.A. de C.V. Address : Autopista México – Puebla KM 116 San Lorenzo Almecatla Cuautlancingo Foreign States 72700 Country : Mexico Chronology : July 4, 2023 – VW de Mexico completed an internal/factory audit of factory re-worked vehicles. Audit identified certain vehicles for which factory rework affecting data container coding that affects the key warning could not be verified. July 13, 2023 – The topic was presented to the Volkswagen de Mexico’s Pre Product Safety Committee; recommended topic be escalated to the Volkswagen Product Safety Committee. August 30, 2023 – The topic was presented to the Volkswagen Product Safety Committee, which determined that a noncompliance may be present in the affected vehicles and decided a noncompliance recall for the affected population. Volkswagen is not aware of any claims or field reports relating to this issue. Description of Remedy : Description of Remedy Program : Instrument cluster codification using will be updated using workshop diagnostic tool. Because the vehicles included in this recall would be covered under the new vehicle limited warranty, Volkswagen will not offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : The recall remedy is to correct the coding within the vehicle’s BCM so that the new (correct) data container has the key warning enabled. No parts are needed. The difference between remedied modules and non-remedied modules is that the coding in remedied modules will have the key warning enabled. Part 573 Safety Recall Report 23V-619 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Production series is not affected Recall Schedule : Description of Recall Schedule : Dealers: on or before September 08, 2023 / Owners on or before November 03, 2023 Planned Dealer Notification Date : SEP 08, 2023 – SEP 08, 2023 Planned Owner Notification Date : NOV 03, 2023 – NOV 03, 2023 * NR – Not Reported

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