69FK – Driver’s Side Impact Airbag – 2019 Volkswagen Atlas

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 69FK_DLR_ADV Advance Notice – Safety Recall 69FK / Driver’s Side Impact Airbag This notice is for: All dealership personnel. Date: October 06, 2023 Issue: The driver’s side impact airbag may be missing a welding seam at the side airbag housing. During a crash with side impact airbag deployment, the driver’s side impact airbag could deploy improperly or separate, increasing the risk of injury to vehicle occupants. Repair: • REPAIR NOT YET AVAILABLE • Check daily campaign open inventory report or OMD for affected vehicles in inventory. • Volkswagen is working to make a recall remedy available as soon as possible for the affected vehicles. Dealers and owners will be notified once the recall remedy work can be performed. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2019 ATLAS 2 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-671 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : OCT 04, 2023 NHTSA Recall No. : 23V-671 Manufacturer Recall No. : 69FK Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 2 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2019 VOLKSWAGEN ATLAS Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined by a review of production records. The recalled products differ from products that were not included in the recall because the airbags potentially containing the defect have been manufactured with a side airbag that could have been incorrectly welded . ATLAS: 2 Production Dates : NOV 05, 2018 – DEC 27, 2018 VIN Range 1 : Begin : 1V2NR2CA0KC514524 End : 1V2ER2CA0KC530948 Not sequential Description of Defect : Description of the Defect : The driver’s side impact airbag may be missing a welding seam at the side airbag housing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : During a crash with side impact airbag deployment, the driver’s side impact airbag could deploy improperly or separate, increasing the risk of injury to vehicle occupants. Description of the Cause : The affected side impact airbags may be missing a welding seam at side impact airbag housing. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23V-671 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Side Airbag Component Description : Side airbag driver side Component Part Number : 3CN.880.241.M Supplier Identification : Component Manufacturer Name : iSi Automotive Holding GmbH Address : Scheydgasse 30 – 32 Vienna Foreign States 1210 Country : Austria Chronology : July 28, 2023: The supplier informed Volkswagen about potentially incorrectly manufactured side airbags. Analysis started. August-September 2023: Internal review, identification of potentially affected vehicles and risk assessment initiated. September 28, 2923: The topic was presented to Volkswagen’s Product Safety Committee and a recall was decided. Topic was a self-report of the supplier, no known field claims. Description of Remedy : Description of Remedy Program : The driver’s side impact airbag will be replaced. Volkswagen will not offer a reimbursement plan under this recall, as the affected vehicles are still under the New Vehicle Limited Warranty period. How Remedy Component Differs from Recalled Component : The recall remedy component is manufactured with correct welding seams. Identify How/When Recall Condition was Corrected in Production : Query of the presence of welding data before assigning OK status in all system modes (Implemented in June 2023) Recall Schedule : Description of Recall Schedule : Dealers: On or before October 06, 2023 / Owners: On or before December 01, 2023 Planned Dealer Notification Date : OCT 06, 2023 – OCT 06, 2023 Part 573 Safety Recall Report 23V-671 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : DEC 01, 2023 – DEC 01, 2023 * NR – Not Reported

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 1 of 10 Safety Recall Code: 69FK Subject Driver’s Side Impact Airbag Document History Date Summary 10/12/2023 Original publication Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2019 ATLAS 2 Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The driver’s side impact airbag may be missing a welding seam at the side airbag housing. During a crash with side impact airbag deployment, the driver’s side impact airbag could deploy improperly or detach, increasing the risk of injury. Corrective Action Replace the driver’s side impact airbag. Code Visibility On October 06, 2023, the campaign code was applied to affected vehicles. Owner Notification Owner notification will take place in October 2023. The owner letter example is included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 2 of 10 Parts Information Criteria Quantity Part Number P.O.C. Part Description Ordering Method (see description below) 02 1 3CN-880-241-M SIDEAIRBAG Free Order 1 N -907-912-01 BOLT 4 WHT-002-796-B SCREW As required N -015-261-2 CLAMP Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) NOTE Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 3 of 10 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Service Number 69FK Damage Code 0099 Parts Vendor Code WWO Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark SIDEAIRBAG* as causal part Vehicle Wash/Loaner Do not claim wash/loaner under this action U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Criteria I.D. 02 LABOR Labor Op Time Units Description 6960 55 50 SEE ELSA Side airbag replace 6960 19 50 SEE ELSA Side airbag remove+reinstall 7201 19 00 SEE ELSA Front seat remove+reinstall 7247 19 60 SEE ELSA Backrest remove+reinstall 7417 19 60 SEE ELSA Front seat backrest padding remove+reinstall And (if necessary) 2706 89 50 SEE ELSA Connect battery charger 0150 00 00 Time stated on diagnostic protocol GFF Operations PARTS Quantity Part Number Description 1.00 3CN880241M SIDEAIRBAG* As required N 0152612 CLAMP 1.00 N 90791201 OVAL HEXAGON SOCKET HEAD BOLT 4.00 WHT002796B CYLINDER HEAD SCREW WITH TORX HEAD, SELF The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 4 of 10 Customer Letter Example (USA) This notice applies to your vehicle: , NHTSA: 23V671 Subject: Safety Recall 69FK –Driver’s Side Impact Airbag Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The driver’s side impact airbag may be missing a welding seam at the side airbag housing. During a crash with side impact airbag deployment, the driver’s side impact airbag could deploy improperly or detach, increasing the risk of injury. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver’s side impact airbag. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the work, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 5 of 10 Repair Overview • Replace driver front thorax airbag. NOTE • These repair instructions may differ from the labor operations and labor times listed in ELSA. • Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action. • This procedure must be read in its entirety prior to performing the repair. • Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. • Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. • When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 6 of 10 Required Tools Torque Wrench 1783 2-10Nm -VAG1783- (or equivalent) Trim Removal Wedge -3409- (or equivalent) Airbag Lockout Adapter -VAS6282- Backrest Panel Tool -3370- Upholstery Clip Pliers -VAG1634B- (or equivalent) Universal Vehicle Protector -VAS871001- (or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 7 of 10 Repair Instruction Section A – Check for Previous Repair TIP If Campaign Completion label is present, no further work is required. • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. • Confirm the Campaign/Action is open . If the status is closed, no further work is required. • Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first. • All Safety Recalls must be completed prior to completing this campaign. • Proceed to section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 8 of 10 Section B – Repair Procedure WARNING Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document. Driver front thorax airbag replacement: WARNING Risk of injury due to involuntary deployment! Before handling pyrotechnic components (for example, disconnecting the connector), the person handling it must “discharge static electricity”. For example, this can be done by briefly touching the door striker. • Replace the driver front thorax airbag per the ELSA repair manual: o Repair manual > Body > Body Interior > 69 Passenger Protection, Airbags, Seat Belts > Thorax Airbags > Front Thorax Airbag with Igniter, Removing and Installing. • Proceed to section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 9 of 10 Section C – Campaign Completion Label Install Campaign Completion Label • Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label. TIP Ensure Campaign Completion Label does not cover any existing label(s). Proceed to Section D. Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. 69FK Page 10 of 10 Appendix A – Warning and Safety Precautions WARNING General Safety Precautions when Working with Pyrotechnic Components: • Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated • This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters. • Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval. • Never check with test lamps, voltmeter or ohmmeters. • Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer. • When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal. • Wait 10 seconds after disconnecting the battery. • The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this. • Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts. • Wash your hands after touching ignited pyrotechnic components from the restraint system. • Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury. • Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage. • Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin. • Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging. • Do not leave pyrotechnic components lying in the open unattended. • Do not treat pyrotechnic components with grease, cleaning solutions or similar products. • Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.

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VOLKSWAGEN DEALER COMMUNICATION Ensure all dealer personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 69FK_DLR_LAUNCH Repair Available – Safety Recall 69FK / Driver’s Side Impact Airbag This notice is for: All Dealer Personnel Date: October 11, 2023 Issue: The driver’s side impact airbag may be missing a welding seam at the side airbag housing. During a crash with side impact airbag deployment, the driver’s side impact airbag could deploy improperly or detach, increasing the risk of injury. Repair:  REPAIR AVAILABLE – October 12, 2023 / Replace driver’s side impact airbag  See ELSA and the Service References tool in Elsa2Go for complete repair & claiming instructions  Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair.  Repair every affected inventory vehicle before delivery to consumers. Parts Department: Parts will be managed by Free Order. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2019 ATLAS 2 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes:  Schedule owner repairs immediately  Owner mailing – October 2023  Loaner/rental coverage – see campaign circular IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE-

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Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 69FK USA IMPORTANT SAFETY RECALL Volkswagen of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 This notice applies to your vehicle: , NHTSA: 23V671 Subject: Safety Recall 69FK –Driver’s Side Impact Airbag Dear Volkswagen Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The driver’s side impact airbag may be missing a welding seam at the side airbag housing. During a crash with side impact airbag deployment, the driver’s side impact airbag could deploy improperly or detach, increasing the risk of injury. What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver’s side impact airbag. This work will take about three hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the work, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online, please visit www.vw.com/find-a-dealer. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Volkswagen Customer Protection

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