69GA – Driver Seat Thorax Airbag – 2023-2024 Audi SQ8, RSQ8, Q8, Q7, & 2024 SQ7

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 1 of 18
Compliance Recall Code: 69GA
Subject Document History
Driver Seat Thorax Airbag
Date Summary
12/22/2023 Original publication Affected Vehicles Country
USA USA USA USA USA CAN CAN CAN CAN CAN Beginning Model Year 2023
2023
2023
2024
2023
2024
2023
2023
2024
2023 Ending Model Year 2024
2024
2024
2024
2024
2024
2024
2024
2024
2023 Vehicle
Q7 Q8 RSQ8 SQ7 SQ8 Q7 Q8 RSQ8 SQ7 SQ8 Vehicle Count 535
243
64
50
109
40
53
17
14
4 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
✓ Campaign status must show “open.”
✓ If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The driver seat side airbag my have not been properly mounted into the seatback frame which could lead to the inflated airbag being out of its intended position. Because of this, the vehicles included in this recall may not fully comply with the requirements of an airbag test according to FMVSS/CMVSS No. 214, Side Impact Protection. In the event of a crash, the position of the inflated airbag may differ from that intended. As a result the performance of the airbag might not be as designed, increasing the risk of injury. Corrective Action The installation of the driver seat side airbag into the seatback frame will be inspected and, if necessary, the side airbag will be reinstalled correctly. Code Visibility On or about 12/22/2023, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in January 2024. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered
or noncompliance is remedied. By ers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 2 of 18 Parts Information (if necessary) CRITICAL PARTS INFORMATION
Do not order the following parts unless they are absolutely needed! The STOP! expected need for the following parts is less than 2%. Ordering parts unnecessarily will cause delays. Criteria 01 Quantity 1 Part Number N -907-371-01 P.O.C. Part Description BOLT Ordering Method
(see description below)
Free Order Parts Control Type: Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) NOTE Campaign parts should always be ordered as per the parts information in this circular. The ordering system will supersede the part, if applicable. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 3 of 18 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
✓ U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
✓ Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 69GA Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10
Unsold vehicle: 7 90 Causal Indicator Mark labor as causal if driver front thorax airbag installation is OK
Mark BOLT* as causal if driver front thorax airbag installation is NOT OK Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 01 Remove driver front seat backrest cover. Inspect thorax airbag installation. Airbag installed correctly. Reinstallation of thorax airbag not necessary. LABOR
Labor Op Time Units Description
30 Airbag inspection – installation is OK
(standard seats) 0183 00 99 -OR- 20 Airbag inspection – installation is OK
(sport seat with integrated backrest) OR Remove driver front seat backrest cover. Inspect thorax airbag installation. Airbag NOT installed correctly. Reinstallation of thorax airbag is necessary. LABOR
Labor Op Time Units Description
7423 19 99 40 Airbag inspection – installation is NOT OK
(standard seats) -OR-
7423 20 99 30 Airbag inspection – installation is NOT OK
(sport seat with integrated backrest)
PARTS
Quantity Part Number Description
1.00 N 90737101 BOLT* The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 4 of 18 Customer Letter Example (USA)

This notice applies to your vehicle: ,
NHTSA: 23V-868
Subject: Compliance Recall 69GA – Driver Seat Side Airbag Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2023-2024 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 214, Side Impact Protection. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? The driver seat side airbag my have not been properly mounted into the seatback frame which could lead to the inflated airbag being out of its intended position. Because of this, the vehicles included in this recall may not fully comply with the requirements of an airbag test according to Federal Motor Vehicle Safety Standard No. 214, Side Impact Protection. In the event of a crash, the position of the inflated airbag may differ from that intended. As a result the performance of the airbag might not be as designed, increasing the risk of injury.
What will we do? To correct this noncompliance, the installation of the driver seat side airbag into the seatback frame will be inspected your authorized Audi dealer and, if necessary, the side airbag will be reinstalled correctly. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the work, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes Can we assist you further? Checking your vehicle for open Recalls and Service Campaigns If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten
(10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 5 of 18 Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Transport Canada Recall: 2023-685
Subject: Compliance Recall 69GA – Driver Seat Side Airbag Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non- compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? The driver seat side airbag my have not been properly mounted into the seatback frame which could lead to the inflated airbag being out of its intended position. Because of this, the vehicles included in this recall may not fully comply with the requirements of an airbag test according to Canada Motor Vehicle Safety Standard No. 214, Side Impact Protection. In the event of a crash, the position of the inflated airbag may differ from that intended. As a result the performance of the airbag might not be as designed, increasing the risk of injury.
What will we do? To correct this noncompliance, the installation of the driver seat side airbag into the seatback frame will be inspected your authorized Audi dealer and, if necessary, the side airbag will be reinstalled correctly. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the work, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall work. Lease vehicles and address changes Can we assist you further? If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 6 of 18 Repair Overview • Inspect installation of driver front thorax airbag.
• Correct installation, if necessary. NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 7 of 18 Required Tools Removal Wedge Set
-VAS895015- Pry lever
-80-200-
(or equivalent) Trim Removal Wedge
-3409-
(or equivalent) The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 8 of 18 Repair Instruction Section A – Check for Previous Repair • Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 9 of 18 Section B – Repair Procedure WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document. Remove headrest (if equipped):
• See ELSA Repair Manual: Repair manual > Body Interior > 72 Seat Frames > Front Seats
> Headrest, Removing and Installing NOTE
The headrest must be removed in order to remove the backrest cover. Remove backrest cover:
Standard/Sport seats:
• Move the front seat all the way forward and up.
• Disengage the tension straps on the bottom of the seat pan. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 10 of 18 • Grab the backrest cover at the upper edge and pull toward the rear out of the retainer
. • Disengage the lower backrest cover hooks
<2> from the backrest <1> and remove the backrest cover. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 11 of 18 Remove backrest cover:
Super Sport Seat:
• Move the front seat all the way forward and up.
• Disengage the tension straps on the bottom of the seat pan. • Remove the hook for the lower backrest cover
<2> from the backrest cover .
• Secure the backrest cover <1> over the upper edge and release the catches <3> (see below for details on releasing the catches <3>).
• Check if the hook on the lower backrest cover
<2> is loosened from the backrest frame.
• Remove the side hook <4> for the backrest cover <1> from the backrest frame in the
. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 12 of 18 Releasing the upper catches:
• Insert the Wedge 02 from the Removal Wedge Set -VAS895015- between the cushion and the cover.
• Insert the outer edge of the wedge from the inside of the seat along the seat seam. Begin by only slightly inserting the wedge.
• Push the cushion to the side and release the hook and the catch using the Wedge 02. At the same time, pull the backrest cover downward out of the catch.
• Repeat the procedure for the hook on the opposite side. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 13 of 18 Inspect thorax airbag installation: • Check if the airbag securing hook in engaged correctly. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 14 of 18 • If the securing hook on the thorax airbag is engaged in the seat frame:
o The airbag is installed correctly.
o Reassemble the seat in the opposite order of disassembly.
o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 15 of 18 • If the securing hook on the thorax airbag is NOT engaged in the seat frame:
o The airbag is not installed correctly.
o Remove backrest padding in area of side airbag (sill side) only until side airbag is easily accessible.
o Unbolt the airbag and reinstall it so the hook is engaged in the seat frame.
o Replace the securing bolt for the airbag.
o Refer to the ELSA Repair Manual for the proper torque specification. Refer to: Repair manual > Body > Body 69 Passenger Protection, Airbags, Seat Belts Thorax Airbags Overview – Front Thorax Airbag
o Reassemble the seat in the opposite order of disassembly.
o Proceed to Section C. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 16 of 18 Section C – Campaign Completion Stamp • Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal. Proceed to Section D
Item#: AUD4927ENG
-OR- Item # AUD4927FRE Section D – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 17 of 18 The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ©2023 Audi of America, Inc. and Audi Canada. All Rights Reserved. 69GA Page 18 of 18
Appendix A – Warning and Safety Precautions WARNING
General Safety Precautions when Working with Pyrotechnic Components:
• Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated
• This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.
• Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.
• Never check with test lamps, voltmeter or ohmmeters.
• Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.
• When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.
• Wait 10 seconds after disconnecting the battery.
• The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.
• Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.
• Wash your hands after touching ignited pyrotechnic components from the restraint system.
• Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
• Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
• Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
• Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.
• Do not leave pyrotechnic components lying in the open unattended.
• Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
• Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
• People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
• Pyrotechnic components can trigger unintentionally.
• In the event of deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling.
o ait for second airbag ignition. Allow airbag to cool down completely. Wait at 10 minutes before handling.

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AUDI DEALER COMMUNICATION
sale or lease, any vehicle that fails to comply with an
Ensure all dealer personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 69GA_DLR_LAUNCH
Repair Available – Compliance Recall 69GA / Driver Seat Thorax Airbag This notice is for:
Date: Issue: Repair: Parts Department: All Dealer Personnel December 22, 2023
The driver seat side airbag my have not been properly mounted into the seatback frame which could lead to the inflated airbag being out of its intended position. Because of this, the vehicles included in this recall may not fully comply with the requirements of an airbag test according to FMVSS/CMVSS No. 214, Side Impact Protection. In the event of a crash, the position of the inflated airbag may differ from that intended. As a result the performance of the airbag might not be as designed, increasing the risk of injury.
• REPAIR AVAILABLE – December 22, 2023 – The installation of the driver seat side airbag into the seatback frame will be inspected and, if necessary, the side airbag will be reinstalled correctly.
• See ELSA and the Service References tool in Elsa2Go for complete repair & claiming instructions
• Check daily campaign open inventory report or OMD for affected vehicles in inventory
• Repair every affected inventory vehicle before delivery to consumers.
There will be no parts allocation. Please reference the Repair Projection Tool to view your potential VIN population.
Affected Vehicles: Country
USA USA USA USA USA CAN CAN CAN CAN CAN
Beginning Model Year 2023
2023
2023
2024
2023
2024
2023
2023
2024
2023
Ending Model Year 2024
2024
2024
2024
2024
2024
2024
2024
2024
2023 Vehicle
Q7 Q8 RSQ8 SQ7 SQ8 Q7 Q8 RSQ8 SQ7 SQ8
Vehicle Count 535
243
64
50
109
40
53
17
14
4 Notes: *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
• Schedule owner repairs immediately
• Owner mailing – January 2024 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
e is remedied. By law, applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-868
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. DEC 20, 2023 NHTSA Recall No. : 23V-868 Manufacturer Recall No. : 69GA Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 1,001 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2024 AUDI SQ8
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because production records show that recalled vehicles were potentially assembled with a driver seat side airbag that was not properly mounted into the seatback frame. SQ8: 109 Production Dates : AUG 11, 2023 – OCT 19, 2023
VIN Range 1 : Begin : WA1CWBF12PD042755 End : WA1CWBF10RD001463 ✔ Not sequential Vehicle 2 : 2024-2024 AUDI SQ7
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because production records show that recalled vehicles were potentially assembled with a driver seat side airbag that was not properly mounted into the seatback frame. SQ7: 50
Production Dates : AUG 15, 2023 – SEP 26, 2023 VIN Range 1 : Begin : WA1VWBF74RD000345 End : WA1VWBF71RD003669 ✔ Not sequential Part 573 Safety Recall Report 23V-868 Page 2 Vehicle 3 : 2023-2024 AUDI RSQ8
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because production records show that recalled vehicles were potentially assembled with a driver seat side airbag that was not properly mounted into the seatback frame. RSQ8: 64
Production Dates : AUG 15, 2023 – NOV 03, 2023 VIN Range 1 : Begin : WU1ARBF14PD043140 End : WU1ARBF11RD001561 ✔ Not sequential Vehicle 4 : 2023-2024 AUDI Q8
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because production records show that recalled vehicles were potentially assembled with a driver seat side airbag that was not properly mounted into the seatback frame. Q8: 243 Production Dates : AUG 11, 2023 – OCT 23, 2023
VIN Range 1 : Begin : WA1EVBF16PD042740 End : WA1CVBF11RD001538 ✔ Not sequential Vehicle 5 : 2023-2024 AUDI Q7
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by records of the vehicle assembly information. The recalled products differ from products that were not included in the recall because production records show that recalled vehicles were potentially assembled with a driver seat side airbag that was not properly mounted into the seatback frame. Q7:535 Production Dates : AUG 11, 2023 – OCT 26, 2023
VIN Range 1 : Begin : WA1LCBF77PD031425 End : WA1LCBF7XRD006182 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-868 Page 3 Description of Noncompliance : Description of the Noncompliance : The driver seat side airbag my have not been properly mounted into the seatback frame, which could lead to the inflated airbag being out of its intended position. Because of this, the vehicles included in this recall may not fully comply with the requirements of an airbag test according to Federal Motor Vehicle Safety Standard (FMVSS) No. 214, Side Impact Protection. FMVSS 1 : 214 – Side impact protection FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash, the position of the inflated airbag may differ from that intended. As a result the performance of the airbag might not be as designed, increasing the risk of injury.
Description of the Cause : Worker error in the seat assembly line of the supplier. Identification of Any Warning
that can Occur : none Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Forvia Address : NR
Lozorno Foreign States 900 55
Country : Slovakia Chronology :
November 06, 2023: After the supplier performed an airbag test, as part of the conformity of production monitoring, it was discovered that the driver seat side airbag was not properly mounted in the seatback frame. November 2023 – December 2023: An analysis was started, and all vehicles still in production and at the ports were checked. The topic was submitted to the Audi Product Safety Committee. The affected scope of vehicles in the field was verified. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-868
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The information contained in this report was submitted pursuant to 49 CFR §573
December 13, 2023: The Audi Product Safety Committee decides a safety recall.
Audi is not aware of any warranty claims, customer complaints or other field reports due to this issue.
Description of Remedy :
Description of Remedy Program : The installation of the driver seat side airbag into the seatback frame will
be inspected and, if necessary, the side airbag will be reinstalled correctly. Audi will not offer a reimbursement plan under this recall, as all affected vehicles are still under the New Vehicle Limited Warranty. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : No parts are being replaced. For vehicles produced after November 06, 2023 the process of the camera based supervision of the seat assembly has been optimized. Recall Schedule :
Description of Recall Schedule : Dealers on or before December 22, 2023/ Owners on or before February
16, 2024
Planned Dealer Notification Date : DEC 22, 2023 – DEC 22, 2023
Planned Owner Notification Date : FEB 16, 2024 – FEB 16, 2024
* NR – Not Reported

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