February 14, 2024 NHTSA CAMPAIGN NUMBER: 24V110000
Fuel Leak from Fuel Tank Suction Pump Failure
A fuel leak in the presence of an ignition source increases the risk of a fire.
NHTSA Campaign Number: 24V110
Manufacturer Volkswagen
Group of America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 261,257
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Remedy
Dealers will replace the suction pump, free of charge. Owner notification letters are expected to be mailed April 12, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen’s numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Volkswagen has a Recall
Affected Vehicles
| Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
| USA | 2015 | 2020 | GOLF | 58,544 |
| USA | 2015 | 2020 | GOLF GTI | 114,485 |
| USA | 2015 | 2019 | GOLF SPORTWAGEN | 26,037 |
| USA | 2019 | 2020 | JETTA GLI | 10,925 |
| CAN | 2015 | 2019 | GOLF | 57,293 |
| CAN | 2015 | 2020 | GOLF GTI | 15,783 |
| CAN | 2015 | 2019 | GOLF SPORTWAGEN | 8,689 |
| CAN | 2019 | 2020 | JETTA GLI | 1,558 |
Issue:
The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire.
Precautions:
If the recall condition exists in the vehicle, customers could experience refueling issues (early stopping fuel nozzles, spillback) when fuel has accumulated in the EVAP system. A fuel odor may also be noticed by the driver/vehicle occupants. Customers experiencing these issues are advised to contact an authorized dealer to have the vehicle diagnosed.
Repair:
- REPAIR NOT YET AVAILABLE
- Dealers and owners will be notified in writing once the remedy is available.
Chronology :
August 2016: Determination of defect for vehicles built with a specific suction jet pump. Vehicles that have been included in the recall (Recall 16V-647) have received an improved version (Version 1.1) of the suction jet pump as recall remedy.
April 2018: First failures were reported from the field and investigation was initiated.
December 2018: Analysis with supplier in Alfmeier Germany
February 2019: The matter was brought to Volkswagen de Mexico’s product safety committee and field monitoring was implemented.September 2020: In a quarterly meeting with NHTSA, the topic of allegations of failing suction jet pumps after recall was put on the agenda by NHTSA. Volkswagen started the investigation of these allegations in order to understand the complaints. September 2020 – October 2023: This topic was discussed multiple times with NHTSA. An analysis of claims showed that the improved version of the suction jet pump showed a significant better field performance than the recalled version. No fires related to this topic have been identified. A field analysis program was initiated in order to understand the behavior of the improved version. It was Volkswagen understanding that this topic did not pose an unreasonable risk to motor vehicle safety. A warranty extension was initiated in order to cover costs for the customer in case a suction jet pump, which was installed in course of the recall, would fail. January 2024: NHTSA sent a Recall Query (RQ 23-007). During the intensive analysis of warranty claims and customer complaints (VOQ’s), the evaluation of the field performance of the improved version of the suction jet pump indicated an increased failure rate.
February 7, 2024: The topic was discussed at the Product Safety Committee’s of Volkswagen and Audi and a recall for all front wheel drive vehicles that have been equipped with the improved version was decided (based on 1410 warranty claims on FWD vehicles with repair dates between 05/01/2016 and 12/31/2023).
20Y6 – Suction Pump may Allow Fuel into the EVAP System – 2015-2016 Volkswagen Golf & GTI
20Y6 – Suction Pump may Allow Fuel into the EVAP System – 2015-2016 Volkswagen Golf & GTI
25 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| AUDI | A3 | 2015-2020 |
| VOLKSWAGEN | GOLF | 2015-2020 |
| VOLKSWAGEN | GOLF SPORTWAGEN | 2015-2019 |
| VOLKSWAGEN | GTI | 2015-2020 |
| VOLKSWAGEN | JETTA | 2019-2020 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-24V110-9336.PDF 222.644KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc)
RCMN-24V110-0472.pdf 235.755KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V110-5150.pdf 235.338KB
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SEOCONTENT-START
VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 20UF_DLR_ADV
Advance Notice – Safety Recall 20UF / Suction Jet Pump
This notice is for:
All Dealer Personnel
Date:
February 16, 2024
Issue:
The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire.
Precautions:
If the recall condition exists in the vehicle, customers could experience refueling issues (early stopping fuel nozzles, spillback) when fuel has accumulated in the EVAP system. A fuel odor may also be noticed by the driver/vehicle occupants. Customers experiencing these issues are advised to contact an authorized dealer to have the vehicle diagnosed.
Repair:
• REPAIR NOT YET AVAILABLE
• Dealers and owners will be notified in writing once the remedy is available.
• Check daily campaign open inventory report or OMD for affected vehicles in inventory.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2015
2020
GOLF
58,544
USA
2015
2020
GOLF GTI
114,485
USA
2015
2019
GOLF SPORTWAGEN
26,037
USA
2019
2020
JETTA GLI
10,925
CAN
2015
2019
GOLF
57,293
CAN
2015
2020
GOLF GTI
15,783
CAN
2015
2019
GOLF SPORTWAGEN
8,689
CAN
2019
2020
JETTA GLI
1,558
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-110
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volkswagen Group of America, Inc. FEB 14, 2024 NHTSA Recall No. : 24V-110 Manufacturer Recall No. : VW: 20UF/AUDI:20YF Manufacturer Information :
Manufacturer Name : Volkswagen Group of America, Inc.
Address : 3800 Hamlin Road
Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population :
Number of potentially involved : 261,257 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2015-2020 AUDI A3 SEDAN
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records. Vehicles included in the recall are front -wheel drive vehicles that have been built with a specific suction jet pump (Version 1.0 or 1.1) installed in the fuel tank assembly or have been received this version as a recall remedy.
Vehicles not included in the recall are all-wheel drive vehicles, and vehicles that do not have the specific suction jet pump (Version 1.0 or 1.1) installed. Estimated percentage involved with defect: less than 1%
A3 SEDAN: 47391
Production Dates : NOV 28, 2013 – OCT 03, 2019
VIN Range 1 : Begin : WAUCCGFF0F1000668 End : WAUCCGFF3F1023250
✔ Not sequential Part 573 Safety Recall Report 24V-110 Page 2 Vehicle 2 : 2015-2019 AUDI A3 CABRIOLET
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records. Vehicles included in the recall are front -wheel drive vehicles that have been built with a specific suction jet pump (Version 1.0 or 1.1) installed in the fuel tank assembly or have been received this version as a recall remedy.
Vehicles not included in the recall are all-wheel drive vehicles, and vehicles that do not have the specific suction jet pump (Version 1.0 or 1.1) installed. Estimated percentage involved with defect: less than 1% A3 CABRIOLET: 3875 Production Dates : JUN 06, 2014 – JUL 12, 2019
VIN Range 1 : Begin : WAU5CLFF2F1023290 End : WAU6ULFF9K1033102 ✔ Not sequential Vehicle 3 : 2019-2020 VOLKSWAGEN JETTA GLI
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records. Vehicles included in the recall are front -wheel drive vehicles that have been built with a specific suction jet pump (Version 1.0 or 1.1) installed in the fuel tank assembly or have been received this version as a recall remedy.
Vehicles not included in the recall are all-wheel drive vehicles, and vehicles that do not have the specific suction jet pump (Version 1.0 or 1.1) installed. Estimated percentage involved with defect: less than 1% JETTA GLI: 10,925 Production Dates : DEC 17, 2018 – NOV 15, 2019
VIN Range 1 : Begin : 3VW5T7BU3KM135136 End : 3VW6T7BU0LM002629 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-110 Page 3 Vehicle 4 : 2018-2018 VOLKSWAGEN GOLF SPORTWAGEN GP
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records. Vehicles included in the recall are front -wheel drive vehicles that have been built with a specific suction jet pump (Version 1.0 or 1.1) installed in the fuel tank assembly or have been received this version as a recall remedy.
Vehicles not included in the recall are all-wheel drive vehicles, and vehicles that do not have the specific suction jet pump (Version 1.0 or 1.1) installed. Estimated percentage involved with defect: less than 1% GOLF SPORTWAGEN GP: 606 Production Dates : JUL 05, 2017 – SEP 03, 2018
VIN Range 1 : Begin : 3VWL17AU6JM750048 End : 3VWL17AUXJM768472 ✔ Not sequential Vehicle 5 : 2018-2019 VOLKSWAGEN GOLF SPORTWAGEN A7
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records. Vehicles included in the recall are front -wheel drive vehicles that have been built with a specific suction jet pump (Version 1.0 or 1.1) installed in the fuel tank assembly or have been received this version as a recall remedy.
Vehicles not included in the recall are all-wheel drive vehicles, and vehicles that do not have the specific suction jet pump (Version 1.0 or 1.1) installed. Estimated percentage involved with defect: less than 1% GOLF SPORTWAGEN A7: 5,758 Production Dates : JUL 05, 2017 – AUG 27, 2019
VIN Range 1 : Begin : 3VWD17AU4JM750036 End : 3VWY57AU5KM516723 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-110 Page 4 Vehicle 6 : 2015-2017 VOLKSWAGEN GOLF SPORTWAGEN
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records. Vehicles included in the recall are front -wheel drive vehicles that have been built with a specific suction jet pump (Version 1.0 or 1.1) installed in the fuel tank assembly or have been received this version as a recall remedy.
Vehicles not included in the recall are all-wheel drive vehicles, and vehicles that do not have the specific suction jet pump (Version 1.0 or 1.1) installed. Estimated percentage involved with defect: less than 1% GOLF SPORTWAGEN: 19,673 Production Dates : DEC 08, 2014 – JUL 14, 2017
VIN Range 1 : Begin : 3VWA17AU5GM500137 End : 3VWC17AUXHM544967 ✔ Not sequential Vehicle 7 : 2015-2020 VOLKSWAGEN GOLF GTI
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records. Vehicles included in the recall are front -wheel drive vehicles that have been built with a specific suction jet pump (Version 1.0 or 1.1) installed in the fuel tank assembly or have been received this version as a recall remedy.
Vehicles not included in the recall are all-wheel drive vehicles, and vehicles that do not have the specific suction jet pump (Version 1.0 or 1.1) installed. Estimated percentage involved with defect: less than 1% GOLF GTI: 114,485 Production Dates : JAN 27, 2014 – NOV 13, 2019
VIN Range 1 : Begin : 3VW5T7AU6FM000143 End : 3VW5T7AU6LM002017 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-110 Page 5 Vehicle 8 : 2015-2020 VOLKSWAGEN GOLF A7
Vehicle Type : Body Style :
Power Train : NR
Descriptive Information : The recall population was determined by production records. Vehicles included in the recall are front -wheel drive vehicles that have been built with a specific suction jet pump (Version 1.0 or 1.1) installed in the fuel tank assembly or have been received this version as a recall remedy.
Vehicles not included in the recall are all-wheel drive vehicles, and vehicles that do not have the specific suction jet pump (Version 1.0 or 1.1) installed. Estimated percentage involved with defect: less than 1% GOLF A7: 58,544 Production Dates : MAR 28, 2014 – OCT 30, 2019
VIN Range 1 : Begin : 3VWG57AU3KM000730 End : 3VWG57AU8LM000353 ✔ Not sequential Description of Defect :
Description of the Defect : The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the evaporative emissions (EVAP) system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Leaking fuel, in the presence of an ignition source, may result in a fire.
Description of the Cause : Due to a manufacturing issue, seal rings inside the suction jet pump in the fuel tank were assembled with too much tension during the manual process. This could have pre-damaged seals, potentially leading to fuel ingress into the EVAP system. Should the EVAP system be flooded, fuel could leak through the charcoal canister filter element. Identification of Any Warning
that can Occur : Customers could experience refueling issues (early stopping fuel nozzles, spillback) when fuel has accumulated in the EVAP system. A fuel odor may also be noticed by the driver/vehicle occupants. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-110 Page 6 Component Name 1 : Suction Jet Pump
Component Description : Suction Jet Pump in fuel tank assembly Component Part Number : 5Q0.201.029 Supplier Identification : Component Manufacturer
Name : Gentherm
Address : 21680 Haggerty Hwy
Northville Michigan 48167 Country : United States Chronology :
August 2016: Determination of defect for vehicles built with a specific suction jet pump. Vehicles that have been included in the recall (Recall 16V-647) have received an improved version (Version 1.1) of the suction jet pump as recall remedy.
April 2018: First failures were reported from the field and investigation was initiated. December 2018: Analysis with supplier in Alfmeier Germany
February 2019: The matter was brought to Volkswagen de Mexico’s product safety committee and field monitoring was implemented.September 2020: In a quarterly meeting with NHTSA, the topic of allegations of failing suction jet pumps after recall was put on the agenda by NHTSA. Volkswagen started the investigation of these allegations in order to understand the complaints. September 2020 – October 2023: This topic was discussed multiple times with NHTSA. An analysis of claims showed that the improved version of the suction jet pump showed a significant better field performance than the recalled version. No fires related to this topic have been identified. A field analysis program was initiated in order to understand the behavior of the improved version. It was Volkswagen understanding that this topic did not pose an unreasonable risk to motor vehicle safety. A warranty extension was initiated in order to cover costs for the customer in case a suction jet pump, which was installed in course of the recall, would fail. January 2024: NHTSA sent a Recall Query (RQ
23-007). During the intensive analysis of warranty claims and customer complaints (VOQ’s), the evaluation of the field performance of the improved version of the suction jet pump indicated an increased failure rate.
February 7, 2024: The topic was discussed at the Product Safety Committee’s of Volkswagen and Audi and a recall for all front wheel drive vehicles that have been equipped with the improved version was decided (based on 1410 warranty claims on FWD vehicles with repair dates between 05/01/2016 and 12/31/2023). The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-110
Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Replace the suction jet pump inside the fuel tank with the latest version of suction jet pump at no cost to customers.
Volkswagen and Audi will offer a reimbursement plan under this recall. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The recall remedy component is a redesigned suction jet pump (Version 2.0) and has incorporated multiple changes/improvements. The remedy part has the part number 5Q0.201.029 A, the recalled part has the part number 5Q0.201.029.
Depending of the model, the redesigned part has been introduced in series production from September 2019 to December 2019. Recall Schedule :
Description of Recall Schedule : Dealers: on or before February 16, 2024; Owner interim notice: on or
before April 12, 2024
Planned Dealer Notification Date : FEB 16, 2024 – FEB 16, 2024
Planned Owner Notification Date : APR 12, 2024 – APR 12, 2024
* NR – Not Reported
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SEOCONTENT-END
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