NHTSA Campaign Number: 17V662
Manufacturer Volkswagen
Group of America, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 5,509
Back-Up Lights may not be Bright Enough/FMVSS 108
If the back-up lights are not bright enough, other drivers may not see the vehicle reversing, or the driver may back into an obstacle, increasing the risk of a crash.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheel base (LWB) vehicles. The back-up lights in the taillight assemblies may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Volkswagen will notify owners, and dealers will replace the affected inner taillight assemblies, free of charge. The recall began December 15, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 94J9.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Compliance Recall
Code: 94J9
| Subject | Back-up Light Noncompliance | |||||||||
| Release Date | December 15, 2017 | |||||||||
| Affected Vehicles | U.S.A. & CANADA: 2018 MY Volkswagen Tiguan (Long Wheelbase)
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description | The back-up lights may not be bright enough to meet federal regulatory requirements. Lights that are not in compliance with regulatory requirements may increase the risk of a crash.
(USA) FMVSS 108 / (Canada) CMVSS 108 – Lamps, reflective devices, and associated equipment | |||||||||
| Corrective Action | Replace back-up lights (inner tail light assembly). | |||||||||
| Parts Information | Parts will be allocated prior to owner notification. If allocated parts have been used and your dealership is at the weekly Upper Order Limit, please submit the backordered sales document number to upperorderlimits@vw.com to have additional parts released. | |||||||||
| Code Visibility | On or about December 15, 2017, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about December 15, 2017, this campaign code will show open on affected vehicles in Elsa. On or about December 15, 2017, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. | |||||||||
| Owner Notification | Owner notification will take place in December 2017. Owner letter examples are included in this bulletin for your reference. | |||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | |||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 94J9 | |||||||||
| Damage Code | 0099 | |||||||||
| Parts Vendor Code | WWO | |||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||||||||
| Causal Indicator | Mark left or right lifgate tail light assembly as causal part* | |||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | |||||||||
| Vehicles will have both criteria. Complete and claim both criteria on one claim. | ||||||||||
| Criteria I.D. | 01 | |||||||||
Replace left liftgate tail light assembly
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| Criteria I.D. | 02 | |||||||||
Replace right liftgate tail light assembly
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Compliance Recall
Code: 94J9
December 15, 2017
Repair Availability – Compliance Recall 94J9 – Back-up Light Noncompliance
Certain 2018 MY Volkswagen Tiguan (Long Wheelbase)
December 14, 2017
Owner Notification Letter – USA
Owner Notification Letter – PRI
Advance Notice – Safety Recall 94J9 – Back-up Light Noncompliance
Certain 2018 MY Volkswagen Tiguan (Long Wheelbase)
November 13, 2017
Recall Acknowledgement
November 13, 2017
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