Safety Recall 24BK – Fuel Injection System Leak – 2012 Volkswagen Touareg Hybrid – VolksWagen & Audi

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NHTSA Campaign Number: 15V019
Manufacturer Volkswagen Group of America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 26,008

Fuel Injection System Fuel Leak

A fuel leak in the injection system in the presence of an ignition source, increases the risk of a fire.

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2012 Audi S4, S5, Q7, 2012 Audi A6, Volkswagen Touareg Hybrid, and 2012-2013 Audi A7 vehicles. In the affected vehicles the fuel injection system may experience a fuel leak.

Remedy

Volkswagen will notify owners, and dealers will replace the fuel rails and corresponding seals, free of charge. The recall began on March 17, 2015. Owners may contact Audi customer service at 1-800-822-2834 or Volkswagen customer service at 1-800-893-5298. Volkswagen’s numbers for this recall are 24AP for Audi customers and 24BK for Volkswagen customers.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Volkswagen has a Recall

VOLKSWAGEN DEALERSHIP COMMUNICATION

Date:	March 16, 2015
To:	Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject:	Repair Instructions for Safety Recall 24BK – USA Only Fuel Injection System Leak 2012 MY Volkswagen Touareg Hybrid

IMPORTANT NOTICE TO DEALERS – FOR IMMEDIATE DISTRIBUTION

Repair Instructions for Safety Recall 24BK

On March 17, 2015, repair instructions will be available for Safety Recall 24BK. Customer notification will also begin on this date.

Important Reminder on Vehicles Affected by Safety and Compliance Recalls

By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal/Canadian Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Volkswagen Public Relations.

Volkswagen Customer Protection

Attachment: Revised Campaign Data Sheet (1)

CAMPAIGN DATA SHEET – REVISED

CAMPAIGN TYPE		Safety Recall
SAGA CODE		24BK
MARKET(S)		United States Only
AFFECTED VEHICLES		2012 MY Touareg Hybrid
TOPIC		Fuel Injection System Leak
PROBLEM DESCRIPTION		Due to a combination of production tolerance issues and vehicle vibration during dynamic driving, it is possible that, in rare cases, a fuel leak may occur in the vehicle’s fuel injection system. Leaking fuel, in the presence of an ignition source, may result in a fire. Additionally, some vehicles may benefit from having the thermostat updated. Repairs to this component are not related to the safety recall, but can easily be performed at the same time as the recall repair.
CORRECTIVE ACTION		To correct the safety defect, dealers will replace both fuel rails and the fuel injector seals. Additionally, some vehicles may also have the thermostat updated. This work is not related to the safety recall, but can easily be performed at the same time as the recall repair.
CUSTOMER NOTIFICATION DATE		March 17, 2015
ELSA VISIBILITY DATE		March 17, 2015
VIM VISIBILITY DATE		March 17, 2015
VEHICLE COUNT	TOTAL AFFECTED	USA: 201
	DEALER INVENTORY	USA: 0
	CPO INVENTORY	USA: 3
APPROXIMATE REPAIR TIME		Up to 460 TU
PARTS REQUIRED		SEE CAMPAIGN WORK PROCEDURE
PARTS ALLOCATION		Due to the small number of vehicles affected by this recall, there will be no parts allocation. If you have exceeded your weekly Upper Order Limit, please submit your requests for additional parts via email to upperorderlimits@vw.com.
EXPIRATION DATE		NONE
ADDITIONAL INFORMATION		Important Reminder on Vehicles Affected by Safety and Compliance Recalls : By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal/Canadian Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Frequently Asked Questions (FAQ)
Voluntary Safety Recall 24BK

SUMMARY

Campaign Code: 24BK

Affected Vehicles: 2012 MY Touareg Hybrid

Problem Description: Due to a combination of production tolerance issues and vehicle vibration during dynamic driving, it is possible that, in rare cases, a fuel leak may occur in the vehicle’s fuel injection system. Leaking fuel, in the presence of an ignition source, may result in a fire.

Additionally, some vehicles may benefit from having the thermostat updated. Repairs to this component are not related to the safety recall, but can easily be performed at the same time as the recall repair.

Corrective Action: To correct the safety defect, dealers will replace both fuel rails and the fuel injector seals.

FOR RECALLS: By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

What does the driver experience with this issue?

This issue causes a fuel leak in the engine compartment. Customers with this condition may notice a fuel smell in their vehicle. Leaking fuel, in the presence of an ignition source, may result in a fire.

No accidents or injuries related to this issue have been reported.

Can I continue to drive my vehicle until it is repaired?

As with any safety recall, it’s important to have an affected vehicle repaired by an authorized Volkswagen dealer without delay.

Affected vehicles can continue to be driven as usual, but if you can smell fuel in the vehicle proceed immediately to the nearest authorized Volkswagen dealer or qualified workshop if you believe that it is safe to do so in order to have the fuel system on the vehicle inspected.

Are there any precautions that customers should take prior to having this campaign performed?

As with any safety recall, it’s important to have an affected vehicle repaired by an authorized Volkswagen dealer without delay. In the interim, if you can smell fuel in the vehicle proceed immediately to the nearest authorized Volkswagen dealer or qualified workshop if you believe that it is safe to do so in order to have the fuel system on the vehicle inspected.

Is a loaner vehicle or towing assistance being covered under this action?

In the event the request for a loaner vehicle or towing assistance is made, please follow existing alternate transportation/towing assistance guidelines to assist the customer. Charges for either service cannot be billed against this campaign but must be handled separate from the campaign.

What should dealers do if they have any affected vehicles in inventory?

Dealers can use their most current VIM report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.

Who should dealers contact if they have additional questions?

Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Volkswagen Public Relations.

How should customers seeking reimbursement for out-of-pocket expenses be addressed?

Customers seeking reimbursement under this action should refer to the reimbursement instructions that were included with their notification letter for information on what is required in order to request reimbursement. Reimbursement will come directly from Volkswagen, and is not something that a dealership would address. Customers can also contact Volkswagen Customer CARE/Relations directly with any questions they may have regarding reimbursement.

https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V019-0729.pdf