Voluntary Safety Recall 24BL – Fuel Rail Leak – 2014-2015 Volkswagen – VolksWagen & Audi

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NHTSA Campaign Number: 15V028
Manufacturer Volkswagen Group of America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 44,658

Fuel Leaking Into Engine Compartment

A fuel leak, in the presence of an ignition source, can result in a vehicle fire.

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2014-2015 Jetta vehicles manufactured March 28, 2014, to November 24, 2014, 2014-2015 Passat vehicles manufactured April 7, 2014, to November 18, 2014, 2015 Golf and GTI vehicles manufactured July 1, 2014, to November 20, 2014, and 2014-2015 Beetle and Beetle Convertible vehicles manufactured March 31, 2014, to November 27, 2014. A sealing cap at the fuel rail may fail, allowing fuel to leak into the engine compartment.

Remedy

Volkswagen will notify owners, and dealers will replace the fuel rails with new parts, free of charge. The recall began February 6, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen’s number for this recall is 24BL. Note: This recall expands and supersedes recall 14V-809 (Volkswagen recall number 24Bi) and only affects vehicles not previously repaired under that campaign.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Volkswagen has a Recall

VOLKSWAGEN DEALERSHIP COMMUNICATION

Date:	January 21, 2015
To:	Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject:	Upcoming Safety Recall 24BL Fuel Rail Leak 2014-2015 MY Jetta, Beetle, Beetle Convertible, Passat 2015 MY Golf/GTI

IMPORTANT NOTICE TO DEALERS – FOR IMMEDIATE DISTRIBUTION Upcoming Safety Recall 24BL

We would like to inform you of upcoming safety recall 24BL, which replaces safety recall 24Bi. Please refer to the attached Campaign Data Sheet for additional information.

Parts allocations were already made under the 24Bi safety recall; please note that parts allocations have also been made to support the new 24BL safety recall.

Important Claiming Information

Because safety recall 24Bi is replaced by the new safety recall 24BL, dealers who have performed inspections under the 24Bi will have until February 22, 2015 to enter their inspection claims in SAGA. We will keep claiming instructions for 24Bi inspections available in ServiceNet as reference until February 22, 2015.
Dealers who have performed (but not yet claimed) fuel rail replacements under safety recall 24Bi should now follow the claiming instructions under the new safety recall 24BL. Fuel rail replacements can no longer be claimed under safety recall 24Bi – they must be claimed under safety recall 24BL.

Additionally,

On or about January 22, 2015, safety recall code 24BL will show in Elsa for all affected vehicles.
The customer mailing will take place shortly after launch.
Repair and claiming instructions will be available on or about January 22, 2015.

Important Reminder on Vehicles Affected by Safety and Compliance Recalls

By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal/Canadian Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Volkswagen Public Relations. Volkswagen Customer Protection

Attachment: Campaign Data Sheet (1)

CAMPAIGN DATA SHEET

CAMPAIGN TYPE		SAFETY RECALL
SAGA CODE		24BL
MARKET(S)		United States and Canada
AFFECTED VEHICLES		2014-2015 MY Jetta, Beetle, Beetle Convertible, Passat 2015 MY Golf/GTI
TOPIC		Fuel Rail Leak
PROBLEM DESCRIPTION		During engine operation, a sealing cap at the fuel rail may fail to seal, allowing fuel to leak into the engine compartment. Leaking fuel, in the presence of an ignition source, may result in a fire.
CORRECTIVE ACTION		Replace the fuel rail.
CUSTOMER NOTIFICATION DATE		The customer mailing will take place shortly after launch.
ELSA VISIBILITY DATE		On or about January 22, 2015
VIM VISIBILITY DATE		On or about January 22, 2015
VEHICLE COUNT	TOTAL AFFECTED	USA: Approximately 44,658 CANADA: Approximately 2,708
	DEALER INVENTORY	USA: Approximately 4,142 CANADA: Approximately 385
	CPO INVENTORY	USA: Approximately 29 CANADA: Approximately 5
APPROXIMATE REPAIR TIME		Up to 270 TU
SPECIAL TOOLS NEEDED?		SEE WORK PROCEDURE INSTRUCTIONS
PARTS REQUIRED		SEE WORK PROCEDURE INSTRUCTIONS
INITIAL PARTS ALLOCATION DATE		Parts allocations were already made under the 24Bi safety recall; please note that parts allocations have also been made to support the new 24BL safety recall.
EXPIRATION DATE		NONE
ADDITIONAL INFORMATION		Because safety recall 24Bi is replaced by the new safety recall 24BL, dealers who have performed inspections under the 24Bi will have until February 22, 2015 to enter their inspection claims in SAGA. We will keep claiming instructions for 24Bi inspections available in ServiceNet as reference until February 22, 2015. Dealers who have performed (but not yet claimed) fuel rail replacements under safety recall 24Bi should now follow the claiming instructions under the new safety recall 24BL. Fuel rail replacements can no longer be claimed under safety recall 24Bi – they must be claimed under safety recall 24BL. Important Reminder on Vehicles Affected by Safety and Compliance Recalls: By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal/Canadian Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Frequently Asked Questions (FAQ)
Voluntary Safety Recall 24BL

SUMMARY

Campaign Code: 24BL (Replaces safety recall code 24Bi)

Affected Vehicles: 2014-2015 Jetta, Beetle, Beetle Convertible, Passat & 2015 Golf/GTI

Problem Description: During engine operation, a sealing cap at the fuel rail may fail to seal, allowing fuel to leak into the engine compartment. Leaking fuel, in the presence of an ignition source, may result in a fire.

Corrective Action: Replace the fuel rail.

FOR RECALLS ONLY: By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

What does the driver experience with this issue?

Should a fuel rail leak occur, customers may notice a fuel smell in the vehicle. Additionally, as pressure drops in the fuel rail, the EPC warning light may illuminate in the instrument panel when fuel rail pressure cannot be maintained.

If you can smell fuel in your vehicle, or if the EPC warning light comes on, proceed immediately to the nearest authorized Volkswagen dealer or qualified workshop if you believe that it is safe to do so in order to have the fuel system on the vehicle inspected.

No accidents or injuries related to this issue have been reported.

Can I continue to drive my vehicle until it is repaired?

As with any safety recall, it’s important to have an affected vehicle repaired by an authorized Volkswagen dealer without delay.

Are there any precautions that customers should take prior to having this campaign performed?

As with any safety recall, it’s important to have an affected vehicle repaired by an authorized Volkswagen dealer without delay. In the interim, if you can smell fuel in your vehicle, or if the EPC warning light comes on, proceed immediately to the nearest authorized Volkswagen dealer or qualified workshop if you believe that it is safe to do so in order to have the fuel system on the vehicle inspected.

Is a loaner vehicle or towing assistance being covered under this action?

In the event of a fuel rail leak, a customer may request a loaner vehicle or towing assistance. In the event this request is made, please follow existing alternate transportation/towing assistance guidelines to assist the customer. Charges for either service cannot be billed against this campaign but must be handled separate from the campaign.

What should dealers do if they have any affected vehicles in inventory?

Dealers can use their most current VIM report to identify any affected vehicles that may be in their inventory. In the interest of customer safety and satisfaction, affected vehicles should be kept in a secure area where they cannot be made available for sale, lease, trade or demo use until this repair has been performed.

Who should dealers contact if they have additional questions?

Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries should be directed to Volkswagen Public Relations.

How should customers seeking reimbursement for out-of-pocket expenses be addressed?

Customers seeking reimbursement under this action should refer to the reimbursement instructions that were included with their notification letter for information on what is required in order to request reimbursement. Reimbursement will come directly from Volkswagen, and is not something that a dealership would address. Customers can also contact Volkswagen Customer CARE/Relations directly with any questions they may have regarding reimbursement.

What is the parts allocation plan for this action?

Parts allocations were already made under the 24Bi safety recall; please note that parts allocations have also been made to support the new 24BL safety recall.

How do I claim the inspection performed under the 24Bi recall?

Because safety recall 24Bi is replaced by the new safety recall 24BL, dealers who have performed inspections under the 24Bi will have until February 22, 2015 to enter their inspection claims in SAGA. We will keep claiming instructions for 24Bi inspections available in ServiceNet as reference until February 22, 2015.

Dealers who have performed (but not yet claimed) fuel rail replacements under safety recall 24Bi should now follow the claiming instructions under the new safety recall 24BL. Fuel rail replacements can no longer be claimed under safety recall 24Bi – they must be claimed under safety recall 24BL.

FOR USA ONLY:

vw.com VIN Lookup Tool Visibility / NHTSA safercar.gov VIN Lookup Tool Visibility

On or about January 22, 2015, the campaign code will appear for affected vehicles in both the vw.com and the NHTSA safercar.gov VIN lookup tools. Customers can check a vehicle’s eligibility for repair under this or any other recall/service campaign, by visiting the Recall/Service Campaign Lookup tool at www.vw.com and entering the Vehicle Identification Number (VIN).

IMPORTANT SAFETY RECALL

This notice applies to your vehicle: <VIN>

NHTSA:	15V028
Subject:	Safety Recall 24BL – Fuel Rail Leak Certain 2014-2015 MY Volkswagen Jetta, Beetle, Beetle Convertible, Passat and 2015 MY Golf/GTI

Dear Volkswagen Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2014-2015 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue?	During engine operation, a sealing cap at the fuel rail may fail to seal, allowing fuel to leak into the engine compartment. Leaking fuel, in the presence of an ignition source, may result in a fire.
What will we do?	To help identify/correct this defect, your authorized Volkswagen dealer will replace the fuel rail in your vehicle. This work will take about three (3) hours to complete and will be performed for you free of charge.
What should you do?	Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
Precautions you should take	Should a fuel rail leak occur, you may smell fuel in your vehicle. Additionally, if this happens, as pressure drops in the fuel rail the EPC warning light on the instrument panel may illuminate when fuel rail pressure cannot be maintained. If you can smell fuel in your vehicle, or if the EPC warning light comes on, proceed immediately to the nearest authorized Volkswagen dealer or qualified workshop if you believe that it is safe to do so in order to have the fuel system on the vehicle inspected.
Lease vehicles and address changes	If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses	If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further?	If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please call or write to: Volkswagen of America, Inc., Attn: Customer CARE (24BL) 3800 Hamlin Road, Auburn Hills, MI 48326 1-800-893-5298 www.vw.com
Checking your vehicle for open Recalls and Service Campaigns	To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the *Recall/Service Campaign Lookup* tool at www.vw.com and enter your Vehicle Identification Number (VIN). As always, if you have any questions or if you need additional assistance, please contact Customer CARE or your authorized Volkswagen dealer.

If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Thank you for driving a Volkswagen!

Sincerely,

Volkswagen Customer Protection

https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V028-4138.pdf