February 9, 2018
Incorrect Driver Air Bag Installed/FMVSS 208
In the event of a crash, the incorrect air bags may not protect the driver as intended, increasing the risk of injury.
NHTSA Campaign Number: 18V102
Manufacturer Volkswagen
Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 3,768
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Tiguan Limited vehicles. The front driver air bag installed on these vehicles may not be intended for use in vehicles sold in the United States. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
Volkswagen will notify owners, and dealers will replace the steering wheel and front driver air bag module, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 69V2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Compliance Recall – USA ONLY
Code: 69V2
| Subject | Driver Airbag | |||||||||||||||
| Release Date | May 30, 2018 | |||||||||||||||
| Affected Vehicles | U.S.A: Certain 2017-2018 MY Volkswagen Tiguan Limited
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| |||||||||||||||
| Problem Description | Affected vehicles were built with a driver airbag/steering wheel combination that was not released for the United States market. In the event of a crash with airbag deployment, the airbag may not perform as required by regulations, which may increase the risk of injury.
Volkswagen The NHTSA has stated “The propellant in the inflators breaks-down after long-term exposure to high temperature fluctuations and humidity. This breakdown can cause the propellant to burn too quickly, creating too much pressure for the inflator, and in extreme cases the inflator explodes, shooting shrapnel toward vehicle occupants. Using this information, the agency prioritized the recall of air bag inflators based on the risk of injury or death to vehicle occupants.” The Takata airbag inflator in affected vehicles is not required to be recalled under the Takata Coordinated Remedy order until January 2019; however, Volkswagen | |||||||||||||||
| Corrective Action | To correct this noncompliance and, at the same time, also address the Takata airbag inflator, dealers will replace driver airbag and steering wheel. | |||||||||||||||
| Parts Information | Parts will be allocated prior to owner notification. If allocated parts have been used and your dealership is at the weekly Upper Order Limit, please submit the backordered sales document number to upperorderlimits@vw.com to have additional parts released. | |||||||||||||||
| Code Visibility | On or about May 30, 2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about May 30, 2018, this campaign code will show open on affected vehicles in Elsa. On or about May 30, 2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. | |||||||||||||||
| Owner Notification | Owner notification will take place in May 2018. Owner letter examples are included in this bulletin for your reference. | |||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | |||||||||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| ||||||||||||||||
| Service Number | 69V2 | |||||||||||||||
| Damage Code | 0099 | |||||||||||||||
| Parts Vendor Code | WWO | |||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||||||||||||||
| Causal Indicator | Mark driver airbag* as causal part | |||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | |||||||||||||||
| Criteria I.D. | 01 | |||||||||||||||
Replace driver airbag and steering wheel.
-AND- Clear DTCs after airbag installation. Labor operation: 0150 00 99 Time stated on diagnostic protocol (max 20 TU) | ||||||||||||||||
2 Affected Products
Vehicle
| VOLKSWAGEN | TIGUAN | 2017-2018 |
12 Associated Documents
Non-Compliance Notice 573 Report/FMVSS 208
RCLRPT-18V102-7540.PDF 216.459KB
Recall Acknowledgement
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-18V102-8153.pdf 33.369KB
ISSUED Interim Owner Notification Letter(Part 577) – PRI
Manufacturer Notices(to Dealers,etc) – Date: February 16, 2018 Subject: Advance Notice – Compliance Recall 69V2 – Driver Airbag Certain 2017-2018 MY Volkswagen Tiguan Limited
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-18V102-6845.pdf 39.887KB
Manufacturer Notices(to Dealers,etc) – Repair Available – Compliance Recall 69V2 / Driver Airbag
ISSUED Owner Notification Letter(Part 577)
RCONL-18V102-9135.pdf 32.484KB
Remedy Instructions and TSB – Subject Driver Airbag Release Date May 30, 2018
RCRIT-18V102-6262.pdf 421.34KB
Recall Quarterly Report #1, 2018-2
RCLQRT-18V102-9617.PDF 214.534KB
Recall Quarterly Report #2, 2018-3
RCLQRT-18V102-7292.PDF 211.259KB
Recall Quarterly Report #3, 2018-4
RCLQRT-18V102-6142.PDF 211.349KB
Latest Recalls Documents
- Cleaning & conditioning: Powerful leather cleaner and conditioner that removes dirt, oils, grime, and residue while restoring natural suppleness and improving the look and feel of leather furniture, car seats, couches, sofas, jackets, handbags, shoes, saddles, and tack. This cleaning leather treatment nourishes and revitalizes finished leather surfaces, helping maintain softness and long‑lasting protection.
- UV protection to prevent cracking: Provides advanced UV protection for leather, helping prevent fading, drying, discoloration, and cracking caused by sunlight exposure. This leather protector shields car leather seats, leather furniture, couches, and handbags to maintain long‑lasting color and durability.
- Works on all finished leather: Safe and effective on all finished leather surfaces, including car interiors, leather couches, sofas, recliners, office chairs, jackets, handbags, boots, shoes, baseball mitt, horse tack, and accessories. Also suitable as a faux leather cleaner and conditioner, making it a versatile solution for home and automotive leather care.
- No sticky residue: Leaves no greasy residue, making it ideal for leather restoration, leather maintenance, and routine conditioning.
- Premium Leather Care: Trusted by millions for high‑quality leather cleaning and conditioning, Weiman delivers professional‑grade results for car leather care, leather furniture maintenance, and everyday leather restoration. A top choice for customers seeking a reliable, long‑lasting leather care solution backed by decades of expertise.
- NON TOXIC, GENTLE CLEANER: Our proven, rejuvenating formula is a powerful, fragrance-free cleaner ideal for all your leather goods (except suede). EPA Safer Choice certified
- CLEAN ALL TYPES OF LEATHER: Quickly and gently removes dirt, oil, tough stains and grime from car seats, truck seats, upholstery, furniture, handbags, purses, shoes, accessories, saddles, and tack. Effectively cleans leather of all colors, including white leather. Safe for exotic leather, faux, vinyl
- SAFE FOR YOU, SAFE FOR LEATHER: Made with non-toxic, high-quality ingredients that makes your leather last longer. Safe for people, pets & your leather
- TEST & APPLY: Apply leather cleaner with a lint-free cloth. No need to scrub or rub — simply wipe down and allow it to dry. Spot test on each leather item first. Not for use on suede
- AMERICAN MADE SINCE 1968: Our premium leather care formulas have had a cult following among leather experts, retailers and high-end car and furniture makers and enthusiasts for over 50 years.
- COMPLETE LEATHER CARE KIT (SPI_109_16) - This Chemical Guys kit includes Cleaner and Conditioner, two 16 oz bottles that work together to clean, restore, and protect leather in cars, homes, and more
- CLEANS AND CONDITIONS - Chemical Guys interior cleaner for leather that lifts dirt and grime while the Conditioner nourishes and restores leather suppleness, leaving interior surfaces soft, smooth, refreshed
- VERSATILE USE - This car leather cleaner and conditioner kit is designed for automotive interiors and equally effective on leather furniture, apparel, shoes, boots, jackets, handbags, and other everyday leather goods
- SAFE & EFFECTIVE CAR LEATHER CONDITIONER AND CLEANER- pH-balanced formulas are safe for all natural, synthetic, and sealed leathers; gentle cleaning power helps prevent cracks, fading, and drying while preserving the original finish
- EASY TWO-STEP SYSTEM - Use this Leather Cleaner for car interiors to remove embedded dirt, then apply Leather Conditioner to hydrate and protect; achieve professional results at home or in your garage
- BRING YOUR LEATHER BACK TO LIFE: Safely remove dirt, soil & residue to soften, strengthen & moisturize neglected leather.
- EASY TO USE FORMULA: Our multi-action formula conditions & protects in one simple step to maintain and restore any finished leather surface
- MULTIPLE USES: Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags. Condition leather sofas, couches, and chairs to restore their beauty and suppleness.
- UVX PROTECTION: Weiman Leather Conditioner contains UVX-15 sunscreen which protects all types of leather from sun damage, fading, drying & cracking
- CARE FOR YOUR AUTO INTERIOR: Perfect for cleaning, protecting, and restoring your car, SUV, truck, motorcycle or Jeep seats and interior.
- COLORLESS & ODORLESS LEATHER CLEANER (SPI_208_16) – Chemical Guys leather cleaner gently cleans leather surfaces without dyes or scents, lifting dirt, oils, and embedded dirt while preserving the natural look and feel
- SAFE FOR ALL LEATHER TYPES – A leather cleaner for car interiors, natural, synthetic, faux, and pleather; ideal for furniture, boots, jackets, handbags, and more
- REMOVES DIRT & GRIME – This car leather cleaner breaks down body oils, food spills, dust, and daily buildup without leaving residue, streaks, or causing discoloration
- PREPS FOR CONDITIONING – This Chemical Guys interior cleaner for cars and leather furniture cleaner is the perfect first step before applying a leather conditioner or protectant to maintain durability, suppleness, and appearance
- EASY TO USE – Spray directly on leather, as a leather car seat cleaner, or onto a microfiber applicator, gently scrub with a soft brush, and wipe clean for refreshed, clean leather
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.