Safety Recall Code: 19N4

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April 11, 2018 NHTSA CAMPAIGN NUMBER: 18V229000

Coolant Pump may Overheat or Short-Circuit

A blocked pump or a short-circuited pump can increase the risk of a fire.

NHTSA Campaign Number: 18V229

Manufacturer Volkswagen Group of America, Inc.

Components ENGINE AND ENGINE COOLING

Potential Number of Units Affected 342,867

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.

Remedy

Audi will notify owners, and dealers will replace the pumps, free of charge. The recall began September 14, 2018. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number’s for this recall is 19N3/19N4. Note: This recall is in additional to the coolant pump software update applied as a remedy under recall 17V002.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Audi has a Recall

Safety Recall
Code: 19N4

Subject

After Run Coolant Pump

Release Date

September 14, 2018

Affected Vehicles

U.S.A.: Certain 2012-2017 MY Audi vehicles with a 2.0L TFSI gasoline engine

CANADA: Certain 2013-2017 MY Audi vehicles with a 2.0L TFSI gasoline engine

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”
If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.

Problem Description

In certain vehicles with a 2.0L TFSI gasoline engine, the electric (after run) coolant pump may short circuit and/or overheat, potentially leading to a vehicle fire.

Corrective Action

To remove the fire risk due to this defect, disconnect power to the electric (after run) coolant pump.

At a later date, Audi will conduct a service action to install a new electric (after run) coolant pump. New pumps should be available by the end of December 2018.

Precautions

Audi recommends parking the vehicle outdoors as a precaution until this repair is completed.

Parts Information

Part availability is expected to remain very limited. It is very critical that each dealership manages the parts that are allocated every week.

Parts allocations are expected to occur twice a week as parts arrive to the parts distribution centers (PDCs); this may change based upon the shipments of parts received from the supplier. Because of the twice a week allocations requests for additional parts will not be accepted.
The Parts on Command Upper Order Limits “Allocation Quantity per week” field is being leveraged to identify your dealership’s maximum potential weekly allocation quantity (see screen shot below as an example). The actual quantity allocated each week may vary due to the supply of parts arriving to the PDCs. Please utilize the quantity in this field to schedule customers accordingly.

Warranty claims will be monitored to ensure each dealership is utilizing their weekly allocation of parts. If claims are not entered in a timely manner, your dealership’s weekly allocations may be lowered.

Code Visibility

On or about September 14, 2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about September 14, 2018, this campaign code will show open on affected vehicles in Elsa.

On or about September 14, 2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner Notification

Owner notification will take place in September 2018. Owner letter examples are included in this bulletin for your reference.

Additional Information

Audi will extend warranty coverage for the turbocharger in the vehicles that have the electric (after run) coolant pump disconnected under this recall. Additional information on the warranty extension will be provided at a later date.

Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.

Service Number

19N4

Damage Code

0099

Parts Vendor Code

002

Claim Type

Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator

Mark Harness Plug as causal part

Vehicle Wash/Loaner

Do not claim wash/loaner under this action

Criteria I.D.

Disconnect after run coolant pump and install wiring harness plug.

Labor operation:

1947 37 99

20 T.U.

Quantity	Part Number	Description
1.00	06D198619	Harness Plug

-AND-

Connect battery charger.

Labor operation:

2706 89 50

10 T.U.

-AND-

Connect vehicle diagnostic tester, update engine control module software

Labor operation:

2470 25 99

Time stated on diagnostic protocol

NOTE

Operating mode “Flash” must be used. Performing this software update using “Diagnosis” (Guided Fault Finding) could result in non-payment of the claim.

Criteria I.D.

Disconnect after run coolant pump and install wiring harness plug.

Labor operation:

1947 37 99

20 T.U.

Quantity	Part Number	Description
1.00	06D198619	Harness Plug

Customer Letter Example(USA)

NHTSA: 18V229

Subject:

Safety Recall 19N4 – Electric (After Run) Coolant Pump
Certain 2012-2017 Model Year Audi Vehicles with a 2.0L TFSI Gasoline Engine

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2012-2017 model year Audi vehicles with a 2.0L TFSI gasoline engine. Our records show that you are the owner of a vehicle affected by this action.

What is the issue?	In certain vehicles with a 2.0L TFSI gasoline engine, the electric (after run) coolant pump may short circuit and/or overheat, potentially leading to a vehicle fire.
Two (2) repair visits will be needed to fix your vehicle	Because new coolant pumps are not available yet, Audi will perform two vehicle repairs to address the issue, as follows: Repair #1: Safety Recall 19N4 – Disconnect Electric Coolant Pump Your Audi dealer will disconnect power to the electric (after run) coolant pump for FREE to remove the safety defect and fire risk. The repair is available NOW and will take less than one (1) hour. Please contact your authorized Audi dealer now to schedule this recall work. For your convenience, you can visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this work. Until the recall work is done, you should park outdoors as a precaution in case of a vehicle fire due to the safety defect. Repair #2: Future Service Campaign to Install New Electric Coolant Pump Under a Service Campaign, Audi will replace the disconnected coolant pump with a new one for FREE. New coolant pumps are expected in late December 2018. We will send you a letter when the new pumps are available. At that time, you will be able to schedule the new pump installation with your Audi dealer.
Lease vehicles and address changes	If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses	If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further?	If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com .
Checking your vehicle for open Recalls and Service Campaigns	To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the *Recall/Service Campaign Lookup* tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov .

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Sincerely,

Audi Customer Protection

Customer Letter Example (CANADA)

Subject:

Safety Recall 19N4 – Electric (After Run) Coolant Pump
Certain 2013-2017 Model Year Audi Vehicles with a 2.0L TFSI Gasoline Engine

Subject:

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2013-2017 model year Audi vehicles with a 2.0L TFSI gasoline engine. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? In certain vehicles with a 2.0L TFSI gasoline engine, the electric (after run) coolant pump may short circuit and/or overheat, potentially leading to a vehicle fire.

Two (2) repair visits will be needed to fix your vehicle	Because new coolant pumps are not available yet, Audi will perform two vehicle repairs to address the issue, as follows: Repair #1: Safety Recall 19N4 – Disconnect Electric Coolant Pump Your Audi dealer will disconnect power to the electric (after run) coolant pump for FREE to remove the safety defect and fire risk. The repair is available NOW and will take less than one (1) hour. Please contact your authorized Audi dealer now to schedule this recall work. Until the recall work is done, you should park outdoors as a precaution in case of a vehicle fire due to the safety defect. Repair #2: Future Service Campaign to Install New Electric Coolant Pump Under a Service Campaign, Audi will replace the disconnected coolant pump with a new one for FREE. New coolant pumps are expected in late December 2018. We will send you a letter when the new pumps are available. At that time, you will be able to schedule the new pump installation with your Audi dealer.
Lease vehicles and address changes	If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of Expenses	If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request.
Can we assist you further?	If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca .

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Sincerely,

Audi Customer Protection

23 Affected Products

Vehicles

MAKE	MODEL	YEAR

AUDI	A4	2013-2016
AUDI	A5	2013-2017
AUDI	A5 CABRIOLET	2013-2017
AUDI	A6	2012-2015
AUDI	Q5	2013-2017

36 Associated Documents

Defect Notice 573 Report

RCLRPT-18V229-2635.PDF 220.089KB

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Safety Recall
Code: 19N4