NHTSA Campaign Number: 17V766
Manufacturer Volkswagen
Group of America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 58
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The fuel tank may have been manufactured with insufficient wall thickness, potentially resulting in the tank leaking fuel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, “Fuel System Integrity.”
Remedy
Volkswagen will notify owners, and dealers will replace the fuel tank, free of charge. The recall began December 10, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 20AQ.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
VOLKSWAGEN DEALERSHIP COMMUNICATION
| Date: | January 08, 2018 |
| To: | Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator |
| Subject: | Repair Availability for Safety Recall 20AQ – Fuel Tank 2018 MY Volkswagen Atlas |
IMPORTANT NOTICE TO DEALERS – FOR IMMEDIATE DISTRIBUTION
On January 09, 2018 repairs can begin for vehicles affected by Safety Recall 20AQ. Please refer to the campaign circular that will be posted to Elsa and ServiceNet for additional information.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Volkswagen Public Relations.
Volkswagen Customer Protection
Attachment: Campaign Data Sheet (1)
CAMPAIGN DATA SHEET
| CAMPAIGN TYPE | Safety Recall |
| SAGA CODE | 20AQ |
| MARKET(S) | United States and Canada |
| AFFECTED VEHICLES | Certain 2018 MY Volkswagen Atlas |
| TOPIC | Fuel Tank |
| PROBLEM DESCRIPTION | Fuel may leak from the fuel tank. Leaking fuel, in the presence of an ignition source, may result in a fire. |
| CORRECTIVE ACTION | Replace fuel tank. |
| CUSTOMER NOTIFICATION DATE | January 2018 |
| PRECAUTIONS | If a customer smells a fuel odor or sees a fuel puddle under the vehicle, they are advised to contact an authorized Volkswagen dealer right away. |
| ELSA/OMD Web VISIBILITY DATE | On or about January 09, 2018 |
| TOTAL AFFECTED VEHICLE COUNT | USA: 58 CANADA: 18
Check your daily campaign open inventory report or OMD for affected vehicles in your inventory. |
| APPROXIMATE REPAIR TIME | Up to 320 TU |
| PARTS REQUIRED | SEE WORK PROCEDURE |
| EXPIRATION DATE | NONE |
| ADDITIONAL INFORMATION | IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers are requested not to delivery any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. |
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
Safety Recall
Code: 20AQ
January 09, 2018
January 08, 2018
December 11, 2017
Owner Notification Letter
Recall Acknowledgement
December 11, 2017
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