60D1 – Panoramic Sunroof Ambient Light Bar (LED Module) – 2018 Volkswagen Tiguan

NHTSA Campaign Number: 18V467
Manufacturer Volkswagen Group of America, Inc.
Components VISIBILITY
Potential Number of Units Affected 45,457

 

Sunroof Light Bar May Short Circuit

A short-circuit can increase the risk of a fire.

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan vehicles. The LED module for the panoramic sunroof ambient light bar may short circuit.

 

Remedy

Volkswagen will notify owners, and dealers will disconnect the power supply for the panoramic sunroof LED module, free of charge, until a future service action can safely reactivate the feature. The recall began July 24, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall 60D1.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall


Safety Recall
Code: 60D1             


Subject Panoramic Sunroof Ambient Light Bar (LED Module)
Release Date July 24, 2018
Affected Vehicles U.S.A. & CANADA: Certain 2018 MY Volkswagen Tiguan with Panoramic Sunroof &  Ambient Lighting

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description High humidity in the panoramic sunroof ambient lighting bar LED module (caused by environment or by leaving the sunroof open) could lead to a local short circuit. If this happens, there is a risk of a fire.
Corrective Action
  • Customer owned vehicles only: Disable the power supply to the panoramic sunroof LED module. In the future, a service action will be implemented to safely reactivate the feature.
  • Vehicles in dealer new vehicle inventory: Disable the power supply to the panoramic sunroof LED module. Install updated Monroney label.
Precautions A burning odor or smoke coming from the front of the sunroof frame indicates that the sunroof LED module may have short circuited.

If this happens, DO NOT continue driving and DO NOT open the sunroof. Doing so will only increase the risk of fire. Get safely away from the vehicle and dial 911 for emergency assistance. DO NOT attempt to extinguish a vehicle fire on your own.

Special Instructions See Appendix A for Monroney label Requirements for Vehicles within “New” Vehicle for Monroney label Inventory.
Parts Information No parts needed.
Code Visibility On or about July 24, 2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about July 24, 2018, this campaign code will show open on affected vehicles in Elsa.

On or about July 24, 2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in July 2018. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.  

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.  If customer refused campaign work:

  • U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
  • Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.   
Service Number 60D1
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 01
  Disconnect and reposition panoramic roof ambient light LED modules.

Labor operation: 9620 49 99 30 T.U.

-AND-

Update Central Electronics Control Module

Labor operation: 9793 25 99 25 T.U.

 

 


Safety Recall
Code: 60D1

July 24, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCRIT-18V467-8452.pdf

Download (PDF, 1.04MB)


Repair Available – Safety Recall 60D1 / Panoramic Sunroof Ambient Light Bar (LED Module)

July 23, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V467-6058.pdf

Download (PDF, 25KB)


Recall Acknowledgement

August 7, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V467-6674.pdf

Download (PDF, 242KB)


 

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