A short-circuit can increase the risk of a fire.
Volkswagen will notify owners, and dealers will disconnect the power supply for the panoramic sunroof LED module, free of charge, until a future service action can safely reactivate the feature. The recall began July 24, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall 60D1.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|Subject||Panoramic Sunroof Ambient Light Bar (LED Module)|
|Release Date||July 24, 2018|
|Affected Vehicles||U.S.A. & CANADA: Certain 2018 MY Volkswagen Tiguan with Panoramic Sunroof & Ambient Lighting
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
|Problem Description||High humidity in the panoramic sunroof ambient lighting bar LED module (caused by environment or by leaving the sunroof open) could lead to a local short circuit. If this happens, there is a risk of a fire.|
|Precautions||A burning odor or smoke coming from the front of the sunroof frame indicates that the sunroof LED module may have short circuited.
If this happens, DO NOT continue driving and DO NOT open the sunroof. Doing so will only increase the risk of fire. Get safely away from the vehicle and dial 911 for emergency assistance. DO NOT attempt to extinguish a vehicle fire on your own.
|Special Instructions||See Appendix A for Monroney label Requirements for Vehicles within “New” Vehicle for Monroney label Inventory.|
|Parts Information||No parts needed.|
|Code Visibility||On or about July 24, 2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about July 24, 2018, this campaign code will show open on affected vehicles in Elsa.
|Owner Notification||Owner notification will take place in July 2018. Owner letter examples are included in this bulletin for your reference.|
|Additional Information||Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
|Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
|Parts Vendor Code||WWO|
|Claim Type||Sold vehicle: 7 10
Unsold vehicle: 7 90
|Causal Indicator||Mark labor as causal|
|Vehicle Wash/Loaner||Do not claim wash/loaner under this action|
|Disconnect and reposition panoramic roof ambient light LED modules.
Update Central Electronics Control Module
July 24, 2018
Repair Available – Safety Recall 60D1 / Panoramic Sunroof Ambient Light Bar (LED Module)
July 23, 2018
August 7, 2018