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NHTSA Campaign Number: 18V537
Manufacturer Volkswagen Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 9,685
A/C Drain Tube Causing Air Bag Malfunction
The wet air bag control module may result in an unintentional deployment of the air bags, increasing the risk of injury or crash.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas vehicles. During production, the air conditioning system drain tube may have been twisted, causing water to drain into the air bag control module.
Remedy
Volkswagen will notify owners, and dealers will inspect the air conditioning drain tube, and if it is twisted, the drain tube and air bag control module will be replaced, free of charge. Some of the affected vehicles have had their drain tube previously replaced but did not receive a new air bag control module; the airbag control module will be replaced in these vehicles. The recall is expected to begin October 14, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 87F9.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Safety Recall
Code: 87F9
Subject | HVAC Drain Tube/Airbag Control Module | |||||||||||||||||||||||||||
Release Date | 08/29/2018 | |||||||||||||||||||||||||||
Affected Vehicles | U.S.A. & CANADA: Certain 2018 MY Volkswagen Atlas
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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Problem Description | In certain vehicles, an air conditioning evaporator (HVAC) drain tube may have been twisted during vehicle assembly. If this tube is twisted, it can lead to water draining inside the passenger compartment and also onto the airbag control module. If the airbag control module gets wet, it can malfunction and possibly lead to an unintended airbag deployment. An unintended airbag deployment can cause injuries to vehicle occupants and possibly lead to a crash. | |||||||||||||||||||||||||||
Corrective Action | The HVAC drain tube will be inspected on all affected vehicles. If a twisted tube is found, it as well as the airbag control module will be replaced. A subset of affected vehicles (that our records show have had a twisted drain tube replaced in the past) will have the airbag control module replaced under this recall. | |||||||||||||||||||||||||||
Precautions | A customer may notice wet carpet, a foul odor in the interior of the vehicle or the airbag warning lamp may illuminate. Other warning lights may also illuminate depending on vehicle equipment and conditions. If any of this happens, owners are advised to contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected. | |||||||||||||||||||||||||||
Parts Information | Please contact the Parts Specialist via phone (800-767-6552, email VWoAPartsSpecialists@vw.com) or chat/text with the VIN to order. | |||||||||||||||||||||||||||
Code Visibility | On or about 08/29/2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about 08/29/2018, this campaign code will show open on affected vehicles in Elsa. On or about 08/29/2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. |
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Owner Notification | Owner notification will take place in September, 2018. Owner letter examples are included in this bulletin for your reference. | |||||||||||||||||||||||||||
Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. |
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Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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Service Number | 87F9 | |||||||||||||||||||||||||||
Damage Code | 0099 | |||||||||||||||||||||||||||
Parts Vendor Code | WWO | |||||||||||||||||||||||||||
Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 |
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Causal Indicator | Mark labor as causal | |||||||||||||||||||||||||||
Vehicle Wash/Loaner | Do not claim wash/loaner under this action | |||||||||||||||||||||||||||
Vehicles may have more than one criteria. Complete and claim all applicable criteria on one claim. |
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Criteria I.D. | 01 | |||||||||||||||||||||||||||
Inspect Evaporator Drain Tube, tube found ok, no further work necessary.
-OR- Inspect and reattach Evaporator Drain Tube.
-OR- Inspect Evaporator Drain Tube, twisted drain tube found. Replace tube, replace and program airbag control module.
-AND-
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Criteria I.D. | 01 and 02 | |||||||||||||||||||||||||||
Inspect and reattach Evaporator Drain Tube (if necessary) AND replace and program airbag control module.
-AND-
-OR- Inspect Evaporator Drain Tube, twisted drain tube found. Replace tube, replace and program airbag control module.
-AND-
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Criteria I.D. | 02 | |||||||||||||||||||||||||||
Replace and Program Airbag Control Module
-AND-
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Safety Recall
Code: 87F9
08/29/2018
https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V537-0942.pdf
VOLKSWAGEN DEALER COMMUNICATION
August 27, 2018
https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V537-0942.pdf
Recall Acknowledgement
September 6, 2018
https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V537-2820.pdf
Reprogramming
Overview – Introduction
The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.
Before you can replace an emission part
Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:
- You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
- You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
- You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
- You have installed the certificate onto your PC
- You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
- You have performed the steps outlined in VAS for PC Setup
Recommended J 2534-1 Pass Thru devices
Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:
Available from ACTIA Corp. https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083 |
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Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228 |
Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com |
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Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080 Email at sales@dgtech.com |
Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.
Immobilizer-Reprogramming-Instructions
J2534 Pass Thru devices
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
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- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
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- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
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- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
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- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
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- 【Autel MaxiFlash VCI】👉The MaxiFlash VCI is a bluetooth-enabled vehicle communication interface (VCI) and a J2534-1 and J2534-2 compliant pass-thru programming device. Compatible with the MaxiSYS MS909 advanced diagnostics tablet. The MaxiFlash VCI supports CAN FD, 4 CAN Channels, D-PDU, ISO22900-1 & ISO 22900-2 protocols and is RP1210 compliant.
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Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API
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