Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module – 2018 Volkswagen Atlas

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NHTSA Campaign Number: 18V537
Manufacturer Volkswagen Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 9,685

 

A/C Drain Tube Causing Air Bag Malfunction

The wet air bag control module may result in an unintentional deployment of the air bags, increasing the risk of injury or crash.

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas vehicles. During production, the air conditioning system drain tube may have been twisted, causing water to drain into the air bag control module.

 

Remedy

Volkswagen will notify owners, and dealers will inspect the air conditioning drain tube, and if it is twisted, the drain tube and air bag control module will be replaced, free of charge. Some of the affected vehicles have had their drain tube previously replaced but did not receive a new air bag control module; the airbag control module will be replaced in these vehicles. The recall is expected to begin October 14, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 87F9.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall

 


Safety Recall
Code: 87F9            


Subject HVAC Drain Tube/Airbag Control Module
Release Date 08/29/2018
Affected Vehicles U.S.A. & CANADA: Certain 2018 MY Volkswagen Atlas

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description In certain vehicles, an air conditioning evaporator (HVAC) drain tube may have been twisted during vehicle assembly. If this tube is twisted, it can lead to water draining inside the passenger compartment and also onto the airbag control module. If the airbag control module gets wet, it can malfunction and possibly lead to an unintended airbag deployment. An unintended airbag deployment can cause injuries to vehicle occupants and possibly lead to a crash.
Corrective Action The HVAC drain tube will be inspected on all affected vehicles. If a twisted tube is found, it as well as the airbag control module will be replaced. A subset of affected vehicles (that our records show have had a twisted drain tube replaced in the past) will have the airbag control module replaced under this recall.
Precautions A customer may notice wet carpet, a foul odor in the interior of the vehicle or the airbag warning lamp may illuminate. Other warning lights may also illuminate depending on vehicle equipment and conditions. If any of this happens, owners are advised to contact an authorized Volkswagen dealer without delay and arrange to have the vehicle inspected.
Parts Information Please contact the Parts Specialist via phone (800-767-6552, email VWoAPartsSpecialists@vw.com) or chat/text with the VIN to order.
Code Visibility On or about 08/29/2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about 08/29/2018, this campaign code will show open on affected vehicles in Elsa.

On or about 08/29/2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in September, 2018. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.  

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.  If customer refused campaign work:

  • U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
  • Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.
Service Number 87F9
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action

Vehicles may have more than one criteria.

Complete and claim all applicable criteria on one claim.

Criteria I.D.  01
  Inspect Evaporator Drain Tube, tube found ok, no further work necessary.

Labor operation: 0183 00 99 25 T.U.

 

-OR-

Inspect and reattach Evaporator Drain Tube.

Labor operation: 8791 05 99 25 T.U.

 

-OR-

Inspect Evaporator Drain Tube, twisted drain tube found. Replace tube, replace and program airbag control module.

Labor operation: 8791 55 99 65 T.U.

 

-AND-

Labor operation: 6953 25 99 Time stated on diagnostic protocol (Max 70 T.U.)

 

Quantity Part Number Description
1.00 3QF820127 Evaporator Drain Tube
1.00 3Q0959655BN Airbag Control Module

 

Criteria I.D.  01 and 02
  Inspect and reattach Evaporator Drain Tube (if necessary) AND replace and program airbag control module.

Labor operation: 6953 55 99 65 T.U.

 

-AND-

Labor operation: 6953 25 99 Time stated on diagnostic protocol (Max 70 T.U.)

 

Quantity Part Number Description
1.00 3Q0959655BN Airbag Control Module

 

-OR-

Inspect Evaporator Drain Tube, twisted drain tube found. Replace tube, replace and program airbag control module.

Labor operation: 8791 55 99 65 T.U.

 

-AND-

Labor operation: 6953 25 99 Time stated on diagnostic protocol (Max 70 T.U.)

 

Quantity Part Number Description
1.00 3QF820127 Evaporator Drain Tube
1.00 3Q0959655BN Airbag Control Module

 

Criteria I.D. 02
  Replace and Program Airbag Control Module

Labor operation: 6953 55 99 65 T.U.

 

-AND-

Labor operation: 6953 25 99 Time stated on diagnostic protocol (Max 70 T.U.)

 

Quantity Part Number Description
1.00 3Q0959655BN Airbag Control Module

 

 


Safety Recall
Code: 87F9

08/29/2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V537-0942.pdf

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VOLKSWAGEN DEALER COMMUNICATION

August 27, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V537-0942.pdf

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Recall Acknowledgement

September 6, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V537-2820.pdf

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Reprogramming

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

 
  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083

Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light

Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228

 
  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com

Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light

Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080

Email at sales@dgtech.com

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

 

J2534 Pass Thru devices

Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light CarDAQ-Plus 3
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light CarDAQ-M Modular PassThru J2534
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light Drew Tech Mongoose Pro ISO-CAN
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light Autel (AULMF2534) MaxiFlash Pro
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
Safety Recall 87F9 / HVAC Drain Hose/Airbag Control Module - 2018 Volkswagen Atlas | small light GODIAG J2534

 

https://erwin.vw.com

https://erwin.audiusa.com

 


 

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  • TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
  • J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
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VNCI J2534 for Nano Diagnostic Tools,Support J2534 for Automatic Switch Mode Fast Communication
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  • 👍【2024 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
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Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
  • Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
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  • 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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