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NHTSA Campaign Number: 18V863
Manufacturer Volkswagen
Group of America, Inc.
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 1,104
Improperly Secured Fuel Line may cause Fuel Leak
A fuel leak in the engine compartment can increase the risk of a fire.
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi TT Roadster, TT Coupe, A3 Sedan and A3 Cabriolet vehicles. The fuel hose quick connector may detach from the fuel supply line in the engine bay, resulting in a fuel leak.
Remedy
Volkswagen will notify owners, and dealers will secure the fuel line connection, as necessary, free of charge. The recall is expected to begin December 20, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 20BK.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Safety Recall
Code: 20BK
| Subject | Fuel Line Guide Sleeve | |||
| Release Date | December 20, 2018 | |||
| Affected Vehicles | U.S.A. & CANADA: Certain 2018 MY Audi TT Roadster, TT Coupe, A3 Sedan and A3 Cabriolet
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| |||
| Problem Description | The underhood fuel supply hose quick connector may not be securely attached to the fuel supply line. There is a risk that the fuel line may open at the quick connector, which may cause fuel to leak into the engine compartment. Leaking fuel, in the presence of an ignition source may result in a fire. | |||
| Corrective Action | Inspect the affected fuel line connection. The guiding sleeve will be removed and a tension test will be performed to assure secure locking. | |||
| Precautions | Customers who notice a fuel odor in the vehicle are advised to contact an authorized Audi dealer without delay and arrange to have the vehicle inspected. | |||
| Parts Information | No parts will be needed for this repair. | |||
| Code Visibility | On or about December 20, 2018, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about December 20, 2018, this campaign code will show open on affected vehicles in Elsa. On or about December 20, 2018, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov. | |||
| Owner Notification | Owner notification will take place in December 2018. Owner letter examples are included in this bulletin for your reference. | |||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. | |||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| ||||
| Service Number | 20BK | |||
| Damage Code | 0099 | |||
| Parts Vendor Code | 002 | |||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||
| Causal Indicator | Mark labor as causal | |||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | |||
| Criteria I.D. | 01 or 02 | |||
Disconnect fuel hose and remove assembly aid
| ||||
Safety Recall
Code: 20BK
December 20, 2018
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Recall Acknowledgement
December 17, 2018
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