Compliance Recall 90L8 / Brake System Software – Instrument Cluster Warning Noncompliance – 2019 Volkswagen Beetle

February 13, 2019 NHTSA CAMPAIGN NUMBER: 19V094000

No Visual Warning of Brake Failure/FMVSS 135;101

If the driver is not alerted when there is a problem with brakes, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash.

 

NHTSA Campaign Number: 19V094

Manufacturer VolkswageneBay logo Group of America, Inc.

Components ELECTRICAL SYSTEM, SERVICE BRAKES

Potential Number of Units Affected 4,064

 

Summary

VolkswageneBay logo Group of America, Inc. (VolkswageneBay logo) is recalling certain 2019 Beetle and Beetle Convertible vehicles. The instrument cluster may not provide a visual warning when a brake system failure is detected. As a result, the vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, “Light vehicle brake systems” and number 101, “Controls and displays.”

 

Remedy

VolkswageneBay logo will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 7, 2019. Owners may contact VolkswageneBay logo customer service at 1-800-893-5298. VolkswageneBay logo’s number for this recall is 90L8.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall

 


Compliance Recall
Code: 90L8   


SubjectBrake System Software – Instrument Cluster Warning Noncompliance
Release DateMarch 07, 2019
Affected VehiclesU.S.A. & CANADA: Certain 2019 MY VolkswageneBay logo Beetle & Beetle Convertible

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem DescriptionWhen the ESP or ABS control unit detects a failure in the brake system regarding the brake force distribution EBV, no visual warning is displayed in the instrument cluster. Because the driver will not see a warning in the instrument cluster when the malfunction occurs, there is a risk of losing control of the car during emergency braking. This may lead to a crash without warning.
Corrective ActionCriteria 01 vehicles: Update instrument cluster software.

Criteria 02 vehicles: Replace instrument cluster (USA: 12 vehicles / Canada: 3 (three) vehicles)

Parts InformationCriteria 01 vehicles: Software update only; no parts required.

Criteria 02 vehicles: Replace instrument cluster. Due to the small number of affected vehicles, parts will not be allocated prior to launch.  If you need parts to support this recall repair, please contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vweBay logo.com) or chat/text with the VIN to order.

Code VisibilityOn or about March 07, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about March 07, 2019, this campaign code will show open on affected vehicles in Elsa.

On or about March 07, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  NotificationOwner notification will take place in March 2019. Owner letter examples are included in this bulletin for your reference.
Additional InformationPlease alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.  Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.  

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.  If customer refused campaign work:

  • U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
  • Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.     
Service Number 90L8
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to section 3.30 in the VolkswageneBay logo Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the VolkswageneBay logo Service Loaner Program to determine loaner eligibility.

Criteria I.D.  01
 Update instrument cluster software.

Labor operation: 9025 25 99 50 T.U.

 

Criteria I.D. 02
 Replace and program new instrument cluster

Labor operation: 9025 55 99 70 T.U.

 

Quantity Part Number Description
1.00 5C5920976M Instrument Cluster

 

 



1 Affected Product

Vehicle

VOLKSWAGENeBay logoBEETLE2019

 


7 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V094-3796.pdf 32.662KB

 


Non-Compliance Notice 573 Report

RCLRPT-19V094-7312.PDF 215.21KB

 


Remedy Instructions and TSB

RCRIT-19V094-2969.pdf 729.215KB

 


Recall Acknowledgement

RCAK-19V094-9376.pdf 315.402KB

 


Manufacturer Notices(to Dealers,etc) – March 06, 2019 Repair Available – Compliance Recall 90L8 / Brake System Software – Instrument Cluster Warning Noncompliance

RCMN-19V094-8589.pdf 36.055KB

 


ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V094-4877.pdf 40.264KB

 


Recall Quarterly Report #1, 2019-1

RCLQRT-19V094-1341.PDF 211.161KB

 


Recall Quarterly Report #2, 2019-2

RCLQRT-19V094-9333.PDF 211.26KB

 


Recall Quarterly Report #3, 2019-3

RCLQRT-19V094-5754.PDF 211.343KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V094&docType=RCL

 


 

Reprogramming

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: AudieBay logo, Bentley, Lamborghini, and VWeBay logo. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083

Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228

  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at [email protected]

Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080

Email at [email protected]

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

https://erwin.vweBay logo.com

https://erwin.audiusa.com

 


 

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