February 13, 2019 NHTSA CAMPAIGN NUMBER: 19V095000
Rear Center Headrests may Detach in a Crash
In the event of a crash, the head restraint may detach and cause injury to the vehicle occupants.
NHTSA Campaign Number: 19V095
Manufacturer Volkswagen
Group of America, Inc.
Components SEATS
Potential Number of Units Affected 3,326
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi A3 sedan and RS3 vehicles. The latching pins for the center rear seat head restraint may be missing.
Remedy
Audi has notified owners, and dealers will inspect the head restraints, replacing any that are missing pins, free of charge. The recall began on March 7, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 72I8.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Safety Recall
Code: 72i8
| Subject | Center Rear Seat Head Restraint Latching Pins | ||||||||||||
| Release Date | February 22, 2019 | ||||||||||||
| Affected Vehicles | U.S.A. & CANADA: Certain 2018 MY Audi A3 Sedan and RS3
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| ||||||||||||
| Problem Description | Latching pins for center rear seat head restraint may be missing. In a crash, the head restraint may become loose and cause injury to vehicle occupants. | ||||||||||||
| Corrective Action | The center rear head restraint will be inspected. If the latching pins are missing, the head restraint will be replaced. | ||||||||||||
| Parts Information | Due to the very low expected parts replacement rate (estimated 0.005 %), there will be no parts allocation. If parts are needed to support a vehicle repair, please contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com) or chat /text with the VIN to order. | ||||||||||||
| Code Visibility | On or about February 22, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about February 22, 2019, this campaign code will show open on affected vehicles in Elsa. On or about February 22, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov. | ||||||||||||
| Owner Notification | Owner notification will take place in March 2019. Owner letter examples are included in this bulletin for your reference. | ||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. | ||||||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| |||||||||||||
| Service Number | 72i8 | ||||||||||||
| Damage Code | 0099 | ||||||||||||
| Parts Vendor Code | 002 | ||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||||||
| Causal Indicator | Mark labor as causal | ||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||||||||||||
| Criteria I.D. | 01 | ||||||||||||
Check rear center headrest, securing pins present, no further work required
-OR- Check rear center headrest, securing pin(s) missing, replace rear center headrest
| |||||||||||||
SEOCONTENT-START
Campaign Work Procedure 72i8 Safety Recall
Repair Overview
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
• Inspect rear center headrest for presence of
securing pins.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 6 of 8
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
• Confirm the Campaign/Action is open <arrow 1>.
If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 7 of 8
Section B – Repair Procedure
Remove rear center headrest:
• Refer to the ELSA Repair Manual: Repair
Manual > Body > Body Interior > 72 Seat
Frames > Rear Seats > Headrest, Removing
and Installing.
Inspect BOTH headrest shafts for securing pins:
• Both headrest shafts must be inspected.
• Pull back headrest covering and inspect for
securing pin.
• If pin is present on both shafts:
o Reinstall rear center headrest.
o Proceed to Section C.
• If a pin is missing from either shaft:
o Replace rear center headrest.
o See ETKA for parts ordering.
o Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 8 of 8
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-ORItem
# AUD4927FRE
• Once the campaign has been completed,
the technician should stamp the repair
order.
• Stamps are available for ordering through
the Compliance Label Ordering Portal.
• Proceed to Section D.
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
SEOCONTENT-END
2 Affected Products
Vehicles
7 Associated Documents
Recall Acknowledgement
RCAK-19V095-2324.pdf 244.893KB
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V095-0816.pdf 51.563KB
Remedy Instructions and TSB
RCRIT-19V095-8802.pdf 235.619KB
Manufacturer Notices(to Dealers,etc) – February 21, 2019 Repair Available – Safety Recall 72i8 / Center Rear Head Restraint Latching Pins
Defect Notice 573 Report
RCLRPT-19V095-8529.PDF 215.388KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V095-0920.pdf 40.969KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V095-8227.PDF 211.154KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V095-8801.PDF 211.252KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V095-9521.PDF 211.336KB
Latest Recalls Documents
- COMPLETE LEATHER CARE KIT (SPI_109_16) - This Chemical Guys kit includes Cleaner and Conditioner, two 16 oz bottles that work together to clean, restore, and protect leather in cars, homes, and more
- CLEANS AND CONDITIONS - Chemical Guys interior cleaner for leather that lifts dirt and grime while the Conditioner nourishes and restores leather suppleness, leaving interior surfaces soft, smooth, refreshed
- VERSATILE USE - This car leather cleaner and conditioner kit is designed for automotive interiors and equally effective on leather furniture, apparel, shoes, boots, jackets, handbags, and other everyday leather goods
- SAFE & EFFECTIVE CAR LEATHER CONDITIONER AND CLEANER- pH-balanced formulas are safe for all natural, synthetic, and sealed leathers; gentle cleaning power helps prevent cracks, fading, and drying while preserving the original finish
- EASY TWO-STEP SYSTEM - Use this Leather Cleaner for car interiors to remove embedded dirt, then apply Leather Conditioner to hydrate and protect; achieve professional results at home or in your garage
- NON TOXIC, GENTLE CLEANER: Our proven, rejuvenating formula is a powerful, fragrance-free cleaner ideal for all your leather goods (except suede). EPA Safer Choice certified
- CLEAN ALL TYPES OF LEATHER: Quickly and gently removes dirt, oil, tough stains and grime from car seats, truck seats, upholstery, furniture, handbags, purses, shoes, accessories, saddles, and tack. Effectively cleans leather of all colors, including white leather. Safe for exotic leather, faux, vinyl
- SAFE FOR YOU, SAFE FOR LEATHER: Made with non-toxic, high-quality ingredients that makes your leather last longer. Safe for people, pets & your leather
- TEST & APPLY: Apply leather cleaner with a lint-free cloth. No need to scrub or rub — simply wipe down and allow it to dry. Spot test on each leather item first. Not for use on suede
- AMERICAN MADE SINCE 1968: Our premium leather care formulas have had a cult following among leather experts, retailers and high-end car and furniture makers and enthusiasts for over 50 years.
- BRING YOUR LEATHER BACK TO LIFE: Safely remove dirt, soil & residue to soften, strengthen & moisturize neglected leather.
- EASY TO USE FORMULA: Our multi-action formula conditions & protects in one simple step to maintain and restore any finished leather surface
- MULTIPLE USES: Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags. Condition leather sofas, couches, and chairs to restore their beauty and suppleness.
- UVX PROTECTION: Weiman Leather Conditioner contains UVX-15 sunscreen which protects all types of leather from sun damage, fading, drying & cracking
- CARE FOR YOUR AUTO INTERIOR: Perfect for cleaning, protecting, and restoring your car, SUV, truck, motorcycle or Jeep seats and interior.
- CLEANS AND CONDITIONS IN ONE STEP: Leather CPR lifts dirt, body oils and grime while replenishing essential moisture. One 18oz bottle handles what other brands split into two. Built for real leather on furniture, car seats, jackets, handbags, and boots.
- BRING LEATHER BACK TO LIFE (USPTO Reg. 3591115): The original formula that revives dry, dull, thirsty leather. Restores natural softness, depth of color and supple hand-feel without greasy film, sticky residue or dark staining on light hides.
- SAFE FOR FINE LEATHER FURNITURE AND CAR INTERIORS: Use on leather sofas, recliners, ottomans, office chairs, plus leather car seats, steering wheels and dashboards. Water-based, non-toxic, pH-balanced for finished leather. Not for suede or nubuck.
- TRUSTED BY OWNERS OF LEATHER JACKETS, BOOTS, SADDLES AND HANDBAGS: Revives cowboy boots, work boots, motorcycle jackets, baseball gloves, equestrian saddles and tack, designer purses and wallets. One bottle services every leather good in the home.
- ONE STEP ROUTINE, NO RINSING OR BUFFING: Spray or wipe on, spread with a clean cloth, let dry. No rinsing. No buffing. A full leather couch takes about 15 minutes. Dries to a natural matte finish, not a plastic shine.
- Nourish leather with real beeswax in Armor All Leather Care With Beeswax. Real beeswax for leather is blended into this spray cleaner to preserve leather's supple feel. Designed as a car upholstery cleaner, this leather spray cleans, conditions and protects. The leather cleaner removes dirt and soil to effectively clean the grain. The leather conditioner restores the supple feel and rich beauty. Finally, leather protectant helps protect against drying, aging and cracking. Apply the car interior cleaner to your car's leather surfaces to revive that luxurious look and provide lasting protection.
- One 16 fl oz bottle of Armor All Leather Care With Beeswax
- Spray formula with real beeswax to nourish leather
- Removes dirt and soil to effectively clean the grain
- Conditions to restore supple feel and natural beauty
This product presentation was made with AAWP plugin.