February 13, 2019 NHTSA CAMPAIGN NUMBER: 19V095000
Rear Center Headrests may Detach in a Crash
In the event of a crash, the head restraint may detach and cause injury to the vehicle occupants.
NHTSA Campaign Number: 19V095
Manufacturer Volkswagen
Group of America, Inc.
Components SEATS
Potential Number of Units Affected 3,326
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi A3 sedan and RS3 vehicles. The latching pins for the center rear seat head restraint may be missing.
Remedy
Audi has notified owners, and dealers will inspect the head restraints, replacing any that are missing pins, free of charge. The recall began on March 7, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 72I8.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Safety Recall
Code: 72i8
| Subject | Center Rear Seat Head Restraint Latching Pins | ||||||||||||
| Release Date | February 22, 2019 | ||||||||||||
| Affected Vehicles | U.S.A. & CANADA: Certain 2018 MY Audi A3 Sedan and RS3
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| ||||||||||||
| Problem Description | Latching pins for center rear seat head restraint may be missing. In a crash, the head restraint may become loose and cause injury to vehicle occupants. | ||||||||||||
| Corrective Action | The center rear head restraint will be inspected. If the latching pins are missing, the head restraint will be replaced. | ||||||||||||
| Parts Information | Due to the very low expected parts replacement rate (estimated 0.005 %), there will be no parts allocation. If parts are needed to support a vehicle repair, please contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com) or chat /text with the VIN to order. | ||||||||||||
| Code Visibility | On or about February 22, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about February 22, 2019, this campaign code will show open on affected vehicles in Elsa. On or about February 22, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov. | ||||||||||||
| Owner Notification | Owner notification will take place in March 2019. Owner letter examples are included in this bulletin for your reference. | ||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. | ||||||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 72i8 | ||||||||||||
| Damage Code | 0099 | ||||||||||||
| Parts Vendor Code | 002 | ||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||||||
| Causal Indicator | Mark labor as causal | ||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||||||||||||
| Criteria I.D. | 01 | ||||||||||||
Check rear center headrest, securing pins present, no further work required
-OR- Check rear center headrest, securing pin(s) missing, replace rear center headrest
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SEOCONTENT-START
Campaign Work Procedure 72i8 Safety Recall
Repair Overview
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
• Inspect rear center headrest for presence of
securing pins.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 6 of 8
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
• Confirm the Campaign/Action is open <arrow 1>.
If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 7 of 8
Section B – Repair Procedure
Remove rear center headrest:
• Refer to the ELSA Repair Manual: Repair
Manual > Body > Body Interior > 72 Seat
Frames > Rear Seats > Headrest, Removing
and Installing.
Inspect BOTH headrest shafts for securing pins:
• Both headrest shafts must be inspected.
• Pull back headrest covering and inspect for
securing pin.
• If pin is present on both shafts:
o Reinstall rear center headrest.
o Proceed to Section C.
• If a pin is missing from either shaft:
o Replace rear center headrest.
o See ETKA for parts ordering.
o Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2019 72i8 Page 8 of 8
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-ORItem
# AUD4927FRE
• Once the campaign has been completed,
the technician should stamp the repair
order.
• Stamps are available for ordering through
the Compliance Label Ordering Portal.
• Proceed to Section D.
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
SEOCONTENT-END
2 Affected Products
Vehicles
7 Associated Documents
Recall Acknowledgement
RCAK-19V095-2324.pdf 244.893KB
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V095-0816.pdf 51.563KB
Remedy Instructions and TSB
RCRIT-19V095-8802.pdf 235.619KB
Manufacturer Notices(to Dealers,etc) – February 21, 2019 Repair Available – Safety Recall 72i8 / Center Rear Head Restraint Latching Pins
Defect Notice 573 Report
RCLRPT-19V095-8529.PDF 215.388KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V095-0920.pdf 40.969KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V095-8227.PDF 211.154KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V095-8801.PDF 211.252KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V095-9521.PDF 211.336KB
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