February 20, 2019 NHTSA CAMPAIGN NUMBER: 19V110000
Incorrect Driver Frontal Air bag Installed
In the event of a crash necessitating air bag deployment, the wrong air bag may not work correctly, increasing the risk of injury.
NHTSA Campaign Number: 19V110
Manufacturer Volkswagen
Group of America, Inc.
Components AIR BAGS
Potential Number of Units Affected 4
Summary
Volkswagen Group of America (Volkswagen) is recalling certain 2019 Jetta vehicles. An incorrect driver frontal airbag may have been installed during a service/repair visit.
Remedy
Volkswagen will notify owners, and dealers will replace the driver frontal air bag with the correct part, free of charge. The recall began April 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 69Y7.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Check if your Volkswagen has a Recall
Safety Recall
Code: 69Y7
| Subject | Driver Frontal Airbag | |||||||||
| Release Date | April 19, 2019 | |||||||||
| Affected Vehicles | U.S.A. & CANADA: Certain 2019 MY Volkswagen Jetta
USA: Four (4) vehicles / Canada: Two (2) vehicles Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| |||||||||
| Problem Description | An incorrect driver frontal airbag may have been installed during a service/repair visit. There is a risk that the airbag may not work correctly and, as a result, potential for increased injury in the event of crash with airbag deployment. | |||||||||
| Corrective Action | Replace driver frontal airbag. | |||||||||
| Parts Information | Due to the very small number of affected vehicles (four (4) in the USA and two (2) in Canada), there will be no parts allocation. If parts are needed to support a vehicle repair, please contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com) or chat /text with the VIN to order. | |||||||||
| Code Visibility | On or about April 19, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about April 19, 2019, this campaign code will show open on affected vehicles in Elsa. On or about April 19, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | |||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| ||||||||||
| Service Number | 69Y7 | |||||||||
| Damage Code | 0099 | |||||||||
| Parts Vendor Code | WWO | |||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | |||||||||
| Causal Indicator | Mark driver frontal airbag as causal part* | |||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to section 3.30 in the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen | |||||||||
| Criteria I.D. | 01 | |||||||||
Replace driver frontal airbag
-AND- Clear DTCs after airbag installation. Labor operation: 0150 00 99 Time stated on diagnostic protocol (max 20 TU) | ||||||||||
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V110
| Subject: | Safety Recall 69Y7 – Driver Frontal Airbag |
| Certain 2019 Model Year Volkswagen Jetta Vehicles |
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Volkswagen Jetta vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | An incorrect driver frontal airbag may have been installed during a service/repair visit. There is a risk that the airbag may not work correctly and, as a result, potential for increased injury in the event of crash with airbag deployment. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will replace the driver frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-adealer. Your dealer will need to order the part for your vehicle. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (CANADA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
| Subject: | Safety Recall 69Y7 – Driver Frontal Airbag |
| Certain 2019 Model Year Volkswagen Jetta Vehicles |
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Volkswagen Jetta vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | An incorrect driver frontal airbag may have been installed during a service/repair visit. There is a risk that the airbag may not work correctly and, as a result, potential for increased injury in the event of crash with airbag deployment. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will replace the driver frontal airbag. This work will take about an hour to complete and will be performed for you free of charge. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. Your dealer will need to order the part for your vehicle. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
SEOCONTENT-START
Campaign Work Procedure 69Y7 Safety Recall
Repair Overview
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
• Replace driver frontal airbag <3>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2019 69Y7 Page 6 of 13
Required Parts
Criteria
Quantity
Part Number
Part Description
01
1
17A.880.201.F 81U
Driver frontal airbag
NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2019 69Y7 Page 7 of 13
Section B – Repair Procedure
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
Disconnect battery:
WARNING
Accident risk. When working on pyrotechnic components (such as airbags and belt tensioners), the battery must be disconnected with the ignition switched ON.
NOTE
Before disconnecting the battery, it is recommended to record the customer’s radio presets so they can be restored before returning vehicle to the customer.
• Turn ON the ignition.
• Move the driver seat to the most rearward position.
• Fully recline driver seat.
CAUTION
Reclining the driver seat before disconnecting the battery allows for additional safety in the event Terminal 15 power is not restored when reconnecting the battery at the end of the repair.
• Open the cover <1> over the battery ground terminal post.
• Loosen the nut <3>.
• Remove and isolate the battery ground cable <2> from the battery terminal.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2019 69Y7 Page 8 of 13
Remove driver airbag:
• Position the steering wheel as far back and down as possible.
• Use the full adjustment range of the steering column adjuster.
• Remove the upper steering column trim panel.
• Turn the steering wheel so the opening on the rear side of it faces upward.
• Release the locking bracket <1> for the driver frontal airbag <2> <arrows> by using a T25 TORX® screwdriver, approximately 100 mm long.
NOTE
Wires can be damaged with a flat-head screwdriver.
• Turn the steering wheel 180° and repeat the procedure on the opposite side.
• Bring the steering wheel back into the center (wheels are straight).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2019 69Y7 Page 9 of 13
WARNING
• The battery must be disconnected before installing the airbag back into the vehicle.
• Before handling pyrotechnic components (for example, disconnecting the connector), the person handling it must “discharge static electricity”. This can be done by touching the door striker, for example.
• Remove the airbag unit <2> from the steering wheel.
• Release the connector lock on the airbag connector <1> and remove it.
• Disconnect the connector <3> (if equipped).
WARNING
Set the airbag down so the logo on the impact cushion faces upward.
Install new airbag in the reverse order of removal:
• Connect the connector <1>. The connector must click into place.
• Press the connector lock on the connector <1>.
• Connect the connector <3> (if equipped).
• Insert the airbag unit <2> into the steering wheel but do not press on it.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2019 69Y7 Page 10 of 13
• Press on the edge of the airbag unit <1> with both hands until it locks into place.
• Gently pull on the airbag unit to make sure the airbag unit is secured correctly at all attachment points in the steering wheel.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2019 69Y7 Page 11 of 13
Connect battery:
WARNING
Ignition must be ON when connecting battery. If pyrotechnic components (e.g. airbag, belt tensioner) are not repaired correctly, they may deploy unintentionally after connecting battery. There must not be anyone inside the vehicle when connecting the battery.
• Disconnect the connector <2> from the Battery Monitoring Control Module -J367- <3>.
• Attach the battery ground cable clamp by hand to the battery negative terminal and torque the nut <1> to 6 Nm.
• Reconnect the connector to the Battery Monitoring Control Module -J367-.
• Cycle the ignition off and back on.
• Bring driver seat to an upright position.
• Set clock to local time.
• Activate the convenience open/close functions.
• Check the DTC memories of all the control units and erase under-voltage faults if necessary.
NOTE
• After connecting the battery and switching on the ignition, the ASR/ESP Control Lamp -K155- and Electromechanical Power Steering Indicator Lamp light up continuously. The indicator lamps switch off automatically after driving a short distance (less than 100 meters). This activates Steering Angle Sensor -G85-.
• Once -G85- is activated and the ignition is cycled, the Start/Stop function will also start working again and any faults related to the battery being disconnected should be able to be cleared.
Work is complete – Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2019 69Y7 Page 12 of 13
Section C – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
Proceed to Section D.
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2019 69Y7 Page 13 of 13
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
• Pyrotechnic components always contain propellant that generates a gas during combustion. In some components, there is also a supply of pressurized gas to ensure this gas is generated
• This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components are triggered by electrical/mechanical igniters.
• Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a replacement interval.
• Never check with test lamps, voltmeter or ohmmeters.
• Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.
• When working on pyrotechnic components and the airbag control module, disconnect the battery ground strap while the ignition is switched on. Then cover the negative terminal.
• Wait 10 seconds after disconnecting the battery.
• The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the vehicle when doing this.
• Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the airbags and seat belts.
• Wash your hands after touching ignited pyrotechnic components from the restraint system.
• Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
• Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
• Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
• Install pyrotechnic components immediately after removing them from their transport packaging. If you must stop working, store the pyrotechnic component in its original transport packaging.
• Do not leave pyrotechnic components lying in the open unattended.
• Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
• Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
• People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
• Pyrotechnic components can trigger unintentionally.
• In the event of unintentional deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before handling.
o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at least 10 minutes before handling.
SEOCONTENT-END
1 Affected Product
Vehicle
| VOLKSWAGEN | JETTA | 2019 |
8 Associated Documents
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V110-7283.pdf 38.746KB
Recall Acknowledgement
Recall 573 Report
RCLRPT-19V110-2172.PDF 214.988KB
Manufacturer Notices(to Dealers,etc) – Date: April 18, 2019 Repair Available – Safety Recall 69Y7 / Driver Frontal Airbag
ISSUED Owner Notification Letter(Part 577)
RCONL-19V110-0925.pdf 32.193KB
Remedy Instructions and TSB
RCRIT-19V110-4099.pdf 576.437KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V110-1724.PDF 211.146KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V110-7776.PDF 211.24KB
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