Safety Recall 40O4 / Shock Absorber (Suspension) Fork – 2019 Audi Q7 & Q8

NHTSA Campaign Number: 19V114
Manufacturer Volkswagen Group of America, Inc.
Potential Number of Units Affected 22


Shock Absorber Forks May Develop Cracks

Loose shock absorbers may impair vehicle steering, increasing the risk of crash.



Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7 and Q8 vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.



Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 40O4.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Check if your Audi has a Recall

Safety Recall
Code: 40O4

Subject Shock Absorber (Suspension) Fork
Release Date March 06, 2019
Affected Vehicles U.S.A. & CANADA:     Certain 2019 MY Audi Q7 and Audi Q8

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description On certain vehicles, a front shock absorber fork may crack. This may allow the shock absorber to come loose and cause the tire to contact the wheel housing. This could affect steering control.

If the steering system does not work properly, there could be an increased risk of a crash.

Corrective Action Replace the affected shock absorber fork.
Parts Information Due to the small number of affected vehicles, parts will not be allocated prior to launch. Parts will not be blocked and are open to order.

Affected vehicle count: U.S.A.: 22    /  Canada: 7

Country Criteria Shock Absorber Fork Being Replaced Vehicle Count
USA 01 Left 1
USA 02 Right 21
CANADA 01 Left 2
CANADA 02 Right 5
Code Visibility On or about March 06, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about March 06, 2019, this campaign code will show open on affected vehicles in Elsa.

On or about March 06, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at and on the NHTSA VIN lookup tool at

Owner  Notification Owner notification will take place in March 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.


New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.


Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 40O4  (number 4, number zero, letter O, number 4)
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark suspension fork as causal part*
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 01
  Replace left front suspension fork.

Labor operation: 4085 19 99 80 T.U.


Quantity Description Part Number
1.00 Suspension Fork (left)* 4M0413037H
1.00 Bolt, hex head (M12x1.5×95) N 10272202
1.00 Shouldered hex nut, self-locking  (M12x1.5) N 10106402
1.00 12 point socket head screw  (M10x85) WHT007061
2.00 Shouldered hex nut, self-locking  (M10) N 10286110
1.00 Hexagon flange screw  (M12x1.5×85) N 10784702
1.00 Hex nut, self-locking with washer  (M12x1.5) WHT001987
1.00 12 point socket head screw  (M10x62) WHT006917
Criteria I.D. 02
  Replace right front suspension fork.

Labor operation: 4085 19 99 80 T.U.


Quantity Description Part Number
1.00 Suspension Fork (right)* 4M0413038H
1.00 Bolt, hex head (M12x1.5×95) N 10272202
1.00 Shouldered hex nut, self-locking  (M12x1.5) N 10106402
1.00 12 point socket head screw  (M10x85) WHT007061
2.00 Shouldered hex nut, self-locking  (M10) N 10286110
1.00 Hexagon flange screw  (M12x1.5×85) N 10784702
1.00 Hex nut, self-locking with washer  (M12x1.5) WHT001987
1.00 12 point socket head screw  (M10x62) WHT006917


Safety Recall
Code: 40O4

March 06, 2019

Download (PDF, 780KB)

Repair Available – Safety Recall 40O4 / Shock Absorber (Suspension) Fork

March 05, 2019

Download (PDF, 84KB)

Owner Notification Letter

Download (PDF, 42KB)

Owner Notification Letter

Download (PDF, 52KB)

Recall Acknowledgement

March 21, 2019

Download (PDF, 239KB)

Recalls Documents


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Last update on 2019-05-15 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-05-15 / Affiliate links / Images from Amazon Product Advertising API

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