Safety Recall 40O4 / Shock Absorber (Suspension) Fork – 2019 Audi Q7 & Q8

February 20, 2019 NHTSA CAMPAIGN NUMBER: 19V114000

Shock Absorber Forks May Develop Cracks

Loose shock absorbers may impair vehicle steering, increasing the risk of crash.

 

NHTSA Campaign Number: 19V114

Manufacturer Volkswagen Group of America, Inc.

Components SUSPENSION

Potential Number of Units Affected 32

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, and S5 Cabriolet vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.

 

Remedy

Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 40O4.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Audi has a Recall


Safety Recall
Code: 40O4

Subject Shock Absorber (Suspension) Fork
Release Date March 06, 2019
Affected Vehicles U.S.A. & CANADA:     Certain 2019 MY Audi Q7 and Audi Q8

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description On certain vehicles, a front shock absorber fork may crack. This may allow the shock absorber to come loose and cause the tire to contact the wheel housing. This could affect steering control.

If the steering system does not work properly, there could be an increased risk of a crash.

Corrective Action Replace the affected shock absorber fork.
Parts Information Due to the small number of affected vehicles, parts will not be allocated prior to launch. Parts will not be blocked and are open to order.

Affected vehicle count: U.S.A.: 22    /  Canada: 7

Country Criteria Shock Absorber Fork Being Replaced Vehicle Count
USA 01 Left 1
USA 02 Right 21
CANADA 01 Left 2
CANADA 02 Right 5
Code Visibility On or about March 06, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.

On or about March 06, 2019, this campaign code will show open on affected vehicles in Elsa.

On or about March 06, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner  Notification Owner notification will take place in March 2019. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  • Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number 40O4  (number 4, number zero, letter O, number 4)
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark suspension fork as causal part*
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 01
  Replace left front suspension fork.

Labor operation: 4085 19 99 80 T.U.

 

Quantity Description Part Number
1.00 Suspension Fork (left)* 4M0413037H
1.00 Bolt, hex head (M12x1.5×95) N 10272202
1.00 Shouldered hex nut, self-locking  (M12x1.5) N 10106402
1.00 12 point socket head screw  (M10x85) WHT007061
2.00 Shouldered hex nut, self-locking  (M10) N 10286110
1.00 Hexagon flange screw  (M12x1.5×85) N 10784702
1.00 Hex nut, self-locking with washer  (M12x1.5) WHT001987
1.00 12 point socket head screw  (M10x62) WHT006917
Criteria I.D. 02
  Replace right front suspension fork.

Labor operation: 4085 19 99 80 T.U.

 

Quantity Description Part Number
1.00 Suspension Fork (right)* 4M0413038H
1.00 Bolt, hex head (M12x1.5×95) N 10272202
1.00 Shouldered hex nut, self-locking  (M12x1.5) N 10106402
1.00 12 point socket head screw  (M10x85) WHT007061
2.00 Shouldered hex nut, self-locking  (M10) N 10286110
1.00 Hexagon flange screw  (M12x1.5×85) N 10784702
1.00 Hex nut, self-locking with washer  (M12x1.5) WHT001987
1.00 12 point socket head screw  (M10x62) WHT006917

 


Customer Letter Example (USA)

 

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>

<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

NHTSA: 19V114

Subject: Safety Recall 40O4 – Shock Absorber Fork
Certain 2019 Model Year Audi Q7 and Audi Q8 Vehicles

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Audi A7 and Audi Q8 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? On certain vehicles, a front shock absorber fork may crack. This may allow the shock absorber to come loose and cause the tire to contact the wheel housing. This could affect steering control. If the steering system does not work properly, there could be an increased risk of a crash.
What will we do? To correct this defect, your authorized Audi dealer will replace the affected shock absorber fork. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service campaign, for open Recalls and please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Service Campaigns  Vehicle Identification Number (VIN).

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


Customer Letter Example  (CANADA)

 

<MONTH YEAR>

<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <VIN>

Subject: Safety Recall 40O4 – Shock Absorber Fork
Certain 2019 Model Year Audi Q7 and Audi Q8 Vehicles

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 model year Audi Q7 and Audi Q8 vehicles. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? On certain vehicles, a front shock absorber fork may crack. This may allow the shock absorber to come loose and cause the tire to contact the wheel housing. This could affect steering control. If the steering system does not work properly, there could be an increased risk of a crash.
What will we do? To correct this defect, your authorized Audi dealer will replace the affected shock absorber fork. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

Sincerely,

Audi Customer Protection


3 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI Q7 2019
AUDI Q8 2019
AUDI S5 CABRIOLET 2019

9 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V114-7826.pdf 42.555KB

Download (PDF, 42KB)


Recall 573 Report-Amendment 1

RCLRPT-19V114-8051.PDF 216.085KB

Download (PDF, 211KB)


Recall 573 Report-Amendment 2

RCLRPT-19V114-8870.PDF 217.612KB

Download (PDF, 213KB)


Manufacturer Notices(to Dealers,etc) – March 05, 2019 Repair Available – Safety Recall 40O4 / Shock Absorber (Suspension) Fork

RCMN-19V114-8426.pdf 86.505KB

Download (PDF, 84KB)


Defect Notice 573 Report

RCLRPT-19V114-9148.PDF 215.869KB

Download (PDF, 211KB)


Remedy Instructions and TSB

RCRIT-19V114-2837.pdf 798.736KB

Download (PDF, 780KB)


Recall Acknowledgement

RCAK-19V114-1454.pdf 244.973KB

Download (PDF, 239KB)


ISSUED Owner Notification Letter(Part 577) – PRI

RCONL-19V114-5675.pdf 53.756KB

Download (PDF, 52KB)


Recall Quarterly Report #1, 2019-1

RCLQRT-19V114-8176.PDF 211.15KB

Download (PDF, 206KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V114&docType=RCL


 

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