June 5, 2019 NHTSA CAMPAIGN NUMBER: 19V416000
Wheel Arch Cover Trim May Detach
The detached trim may become a road hazard, increasing the risk of crash.
NHTSA Campaign Number: 19V416
Manufacturer Volkswagen
Group of America, Inc.
Components WHEELS
Potential Number of Units Affected 126,175
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Remedy
Volkswagen will notify owners, and dealers will secure the wheel arch trim with an additional screw and nut, free of charge. The recall began July 26, 2019. Owners may contact Volkswagen customer at 1-800-253-2834. Volkswagen’s number for this recall is 66K6.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Audi has a Recall
Safety Recall
Code: 66K6
| Subject | Wheelhouse Liner Trim | ||||||||||||||||||||||||
| Release Date | August 02, 2019 | ||||||||||||||||||||||||
| Affected Vehicles | U.S.A. & CANADA: Certain 2018-2019 MY Audi Q5
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| ||||||||||||||||||||||||
| Problem Description | The cover trim for the wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. | ||||||||||||||||||||||||
| Corrective Action | Secure each wheel arch trim with an additional screw and a nut. | ||||||||||||||||||||||||
| Precautions | If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions exist, customers are advised to contact their authorized Audi dealer and arrange to have the vehicle inspected/serviced without delay. | ||||||||||||||||||||||||
| Parts Information |
Repair Projection Tool (right click to open): | ||||||||||||||||||||||||
| Code Visibility | Since June 27, 2019, affected vehicles were listed on the Inventory Vehicle Open Campaign
Action report under My Dealership Reports (found on www.accessaudi.com & OMD Web). A list was not posted for dealers who did not have any affected vehicles. Since June 27, 2019, this campaign code showed open on affected vehicles in Elsa. Since June 27, 2019, affected vehicles were identified with this campaign code in the VIN Lookup tool at www.audiusa.com and on the NHTSA VIN lookup tool at www.safercar.gov. | ||||||||||||||||||||||||
| Owner Notification | Owner notification will take place in August 2019. Owner letter examples are included in this bulletin for your reference. | ||||||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. | ||||||||||||||||||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| |||||||||||||||||||||||||
| Service Number | 66K6 | ||||||||||||||||||||||||
| Damage Code | 0099 | ||||||||||||||||||||||||
| Parts Vendor Code | 002 | ||||||||||||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||||||||||||||||||
| Causal Indicator | Mark speed nut as causal part* | ||||||||||||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action | ||||||||||||||||||||||||
| Criteria I.D. | 02 | ||||||||||||||||||||||||
|
Install wheel arch cover fasteners
Labor operation: 6645 49 99 50 T.U.
| |||||||||||||||||||||||||
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V416
Subject: Safety Recall 66K6 – Wheelhouse Liner Trim Certain 2018-2019 Model Year Audi Q5
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The cover trim for the wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. |
| What will we do? | To correct this defect, your authorized Audi dealer will secure each wheel arch trim with an additional screw and a nut. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. |
| Precautions you should take | If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions exist, customers are advised to contact their authorized Audi dealer and arrange to have the vehicle inspected/serviced without delay. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. |
| Checking your vehicle for open Recalls and Service Campaigns | Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
Customer Letter Example (CANADA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
Subject: Safety Recall 66K6 – Wheelhouse Liner Trim Certain 2018-2019 Model Year Audi Q5
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Audi Q5 vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The cover trim for the wheel arches may become loose. If this happens, the trim may detach completely when driving, creating a road hazard and safety risk to others on the road. If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. |
| What will we do? | To correct this defect, your authorized Audi dealer will secure each wheel arch trim with an additional screw and a nut. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Audi dealer without delay to schedule this recall repair. |
| Precautions you should take | If the condition is present in the vehicle, a customer may notice the edge of the wheel arch trim sticking out. Additionally, a wind noise may also be heard when driving. If either of these conditions exist, customers are advised to contact their authorized Audi dealer and arrange to have the vehicle inspected/serviced without delay. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
SEOCONTENT-START
Campaign Work Procedure 66K6 Safety Recall
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
• Install securing fasteners on both front and both rear wheel arch covers.
Required Parts
Criteria
Quantity
Part Number
Part Description
02
4
N 015.467.2
Speed nut
4
N 911.545.01
Screw
2
80A.821.175
Bracket
NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019 66K6 Page 7 of 12
Required Tools
Torque Wrench 1783 2-10 Nm
-VAG1783-
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019 66K6 Page 8 of 12
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019 66K6 Page 9 of 12
Section B – Repair Procedure
The left front and right front wheel arch covers will be secured underneath the vehicle and in front of each front wheel.
NOTE
The following repair steps outline the left side. Work on the right side is similar.
Install speed nut (front):
• Install speed nut so the center of the hole in the speed nut is 15 mm from the front edge of the wheel arch cover.
Drill hole (front):
• Hold the wheel arch cover in place so a uniform gap <arrows> is maintained.
• Using a 7/64” drill bit (2.8 mm), drill through the center of the speed nut approximately 30-40 mm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019 66K6 Page 10 of 12
Install bracket and screw (front):
• Install bracket <1> so it hooks onto the front bumper cover <2>.
• Install screw <3> through the previously installed speed nut and torque to 2.1 Nm.
NOTE
The screw will be secured to the speed nut on the wheel arch cover. The bracket hooks behind the front bumper cover and will secure the wheel arch.
The left rear and right rear wheel arch covers will be secured underneath the vehicle and behind each wheel.
NOTE
The following repair steps outline the left side. Work on the right side is similar.
Install speed nut (rear):
• Install speed nut so the center of the hole in the speed nut is 20 mm from the rear edge of the wheel arch cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019 66K6 Page 11 of 12
Drill hole (rear):
• Hold the wheel arch in place so a uniform gap <arrows> is maintained.
• Using a 7/64” drill bit (2.8 mm), drill through the center of the speed nut approximately 30-40 mm.
Install screw (rear):
• Press the bottom of the wheel arch upward while installing screw <1> and torque screw <1> to 2.1 Nm.
NOTE
The screw will be secured to the speed nut on the wheel arch cover <1>. The rest of the screw will pass through the hole drilled in the guide piece <2> behind the wheel arch cover. This will keep the wheel arch cover in place.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2019 66K6 Page 12 of 12
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal
SEOCONTENT-END
4 Affected Products
Vehicles
16 Associated Documents
Manufacturer Notices(to Dealers,etc) – Date: June 26, 2019 Advance Notice – Safety Recall 66K6 / Wheelhouse Liner Trim
Manufacturer Notices(to Dealers,etc) – Safety Recall 66K6 – Wheelhouse Liner Trim – Dealer Toolkit Update
RCMN-19V416-7104.pdf 1078.009KB
Recall Acknowledgement
RCAK-19V416-9436.pdf 244.101KB
Defect Notice 573 Report
RCLRPT-19V416-8425.PDF 215.457KB
Remedy Instructions and TSB
RCRIT-19V416-1198.pdf 565.243KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V416-3213.PDF 211.153KB
Manufacturer Notices(to Dealers,etc) – Audi Date: July 18, 2019 Repair Available Now – Safety Recall 66K7 / Wheelhouse Liner Trim
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V416-1015.pdf 61.774KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V416-8593.pdf 37.214KB
Remedy Instructions and TSB
RCRIT-19V416-9568.pdf 561.246KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19V416-9756.PDF 211.268KB
Manufacturer Notices(to Dealers,etc) – August 01, 2019 Repair Available – Safety Recall 66K6 / Wheelhouse Liner Trim
ISSUED Owner Notification Letter(Part 577)
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V416-8032.pdf 59.709KB
Recall 573 Report-Amendment 1
RCLRPT-19V416-5302.PDF 216.243KB
Manufacturer Notices(to Dealers,etc) – Audi Date: July 10, 2019 Repair Available Week of July 15, 2019 – Safety Recall 66K7 / Wheelhouse Liner Trim
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