May 22, 2019 NHTSA CAMPAIGN NUMBER: 19V389000
Headlights can be Adjusted/FMVSS 108
Without the blocking cap, the headlight aim can be adjusted out of specification, reducing visibility and increasing the risk of a crash.
NHTSA Campaign Number: 19V389
Manufacturer Volkswagen Group of America, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 662,185
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight’s horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Volkswagen will notify owners, and dealers will inspect and, as necessary, block the headlight horizontal adjustment, free of charge. The recall began July 16, 2019. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen’s number for this recall is 94L9.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Compliance Recall
Code: 94L9
| Subject | Headlight Adjusting Screw Caps | ||||||||||||||||||||||
| Release Date | June 11, 2019 | ||||||||||||||||||||||
| Affected Vehicles | U.S.A.: 2012-2020 MY Volkswagen Passat & 2018-2019 MY Volkswagen Atlas
Canada: 2012-2018 MY Volkswagen Passat & 2018-2019 MY Volkswagen Atlas Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
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| Problem Description | The headlights are not permitted to have a horizontal adjustment for vehicles certified according to regulatory requirements. The horizontal adjuster is blocked from further adjustment by means of a cap (after the initial adjustment is performed in the production process). Some vehicles did not have the required cap installed. Incorrectly adjusted headlights may result in reduced visibility (for the driver and other motorists) which could increase the risk of a crash. | ||||||||||||||||||||||
| Corrective Action | Inspect and, if necessary, install missing headlight adjusting screw caps. | ||||||||||||||||||||||
| Parts Information |
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| Code Visibility | On or about June 11, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about June 11, 2019, this campaign code will show open on affected vehicles in Elsa. On or about June 11, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov. | ||||||||||||||||||||||
| Owner Notification | Owner notification will take place in July 2019. Owner letter examples are included in this bulletin for your reference. | ||||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. | ||||||||||||||||||||||
| Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
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| Service Number | 94L9 | ||||||||||||||||||||||
| Damage Code | 0099 | ||||||||||||||||||||||
| Parts Vendor Code | WWO | ||||||||||||||||||||||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||||||||||||||||||||||
| Causal Indicator | Mark labor as causal | ||||||||||||||||||||||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to section 3.30 in the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to Volkswagen Service Loaner Program to determine loaner eligibility. | ||||||||||||||||||||||
| Criteria I.D. | 01 or 02 | ||||||||||||||||||||||
Inspect headlight horizontal adjusting screws; cap present on both headlights, no further work required.
-OR- Check headlight horizontal adjusting screws; cap(s) NOT present, install cap(s).
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Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
NHTSA: 19V389
| Subject: | Compliance Recall 94L9 – Headlight Adjusting Screw Caps 2012-2020 Model Year Volkswagen Passat & 2018-2019 Model Year Volkswagen Atlas |
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2012-2020 model year Volkswagen vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, Lamps, Reflective Devices, and Associated Equipment. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The headlights are not permitted to have a horizontal adjustment for vehicles certified according to regulatory requirements. The horizontal adjuster is blocked from further adjustment by means of a cap (after the initial adjustment is performed in the production process). Some vehicles did not have the required cap installed. Incorrectly adjusted headlights may result in reduced visibility (for the driver and other motorists) which could increase the risk of a crash. |
| What will we do? | To correct this noncompliance, your authorized Volkswagen dealer will inspect and, if necessary, install missing headlight adjusting screw caps. This work will take a few minutes to complete and will be performed for you free of charge. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (CANADA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
| Subject: | Compliance Recall 94L9 – Headlight Adjusting Screw Caps 2012-2018 Model Year Volkswagen Passat & 2018-2019 Model Year Volkswagen Atlas |
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Volkswagen has decided that certain 2012-2019 model year Volkswagen vehicles fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 108, Lighting System and Retroreflective Devices. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The headlights are not permitted to have a horizontal adjustment for vehicles certified according to regulatory requirements. The horizontal adjuster is blocked from further adjustment by means of a cap (after the initial adjustment is performed in the production process). Some vehicles did not have the required cap installed. Incorrectly adjusted headlights may result in reduced visibility (for the driver and other motorists) which could increase the risk of a crash. |
| What will we do? | To correct this noncompliance, your authorized Volkswagen dealer will inspect and, if necessary, install missing headlight adjusting screw caps. This work will take a few minutes to complete and will be performed for you free of charge. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
SEOCONTENT-START
Campaign Work Procedure 94L9 Compliance Recall
NOTE
These repair instructions may differ from the labor operations and labor times listed in ELSA.
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
This procedure must be read in its entirety prior to performing the repair.
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
Inspect horizontal adjustment screws on both
headlights and install a cap, if necessary.
Atlas shown.
Required Parts
Criteria Quantity Part Number Part Description
01 or 02 Up to 2 4E0.941.041 Cap
NOTE
The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 94L9 Page 7 of 9
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
Confirm the Campaign/Action is open <arrow 1>.
If the status is closed, no further work is required.
Note the Applicable Criteria ID <arrow 2> for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 94L9 Page 8 of 9
Section B – Repair Procedure
Both headlights must be inspected.
Inspect for the presence of a cap on the horizontal adjustment screws.
If the cap is missing (as shown in the photos), install a new cap into the horizontal adjustment screw.
Ensure the cap is fully seated into the horizontal adjustment screw.
NOTE
DO NOT install caps on any other adjustment screws.
The factory installed caps may be either black or white.
Right side shown, left side is similar.
Proceed to Section C.
Section C – Campaign Completion Label
Install Campaign Completion Label
Fill out and affix Campaign Completion Label, part
number CAMP 010 000, next to the vehicle emission
control information label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 94L9 Page 9 of 9
SEOCONTENT-END
11 Affected Products
Vehicles
| VOLKSWAGEN | ATLAS | 2018-2019 |
| VOLKSWAGEN | PASSAT | 2012-2020 |
12 Associated Documents
Recall Acknowledgement
RCAK-19V389-8718.pdf 304.406KB
Manufacturer Notices(to Dealers,etc) – Date: June 11, 2019 Repair Delayed – Compliance Recall 94L9 / Headlight Adjusting Screw Caps
RCMN-19V389-3754.pdf 134.378KB
Remedy Instructions and TSB
RCRIT-19V389-7258.pdf 168.365KB
Recall 573 Report-Amendment 2
RCLRPT-19V389-3969.PDF 217.24KB
Recall 573 Report-Amendment 1
RCLRPT-19V389-5410.PDF 217.034KB
Manufacturer Notices(to Dealers,etc) – Date: June 10, 2019 Repair Available – Compliance Recall 94L9 / Headlight Adjusting Screw Caps
Manufacturer Notices(to Dealers,etc) – Date: June 12, 2019 Repair Available – Compliance Recall 94L9 / Headlight Adjusting Screw Caps
ISSUED Owner Notification Letter(Part 577)
RCONL-19V389-4044.pdf 33.694KB
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-19V389-8286.pdf 42.442KB
FAQ
RMISC-19V389-1582.pdf 119.68KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19V389-6424.PDF 211.269KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V389-4911.PDF 211.154KB
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