Service Action 55K4 – Trunk Springs – 2019 Volkswagen Jetta

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019
55K4 Page 1 of 9
Service Action
Code: 55K4
Subject
Trunk Springs
Release Date
June 26, 2019
Affected Vehicles
U.S.A. & CANADA: Certain 2019 MY Volkswagen Jetta
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
If the trunk lid is not placed in the fully open position when accessing the trunk, the lid may not stay open.
Corrective Action
Parts Information
Replace both trunk springs.
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.
Criteria
Part Number
Description
Qty. per Vehicle
Ordering Method
01
17A827665C
Trunk Spring
2
UOL
Repair Projection Tool (right click to open):
Code Visibility
On or about June 26, 2019, affected vehicles will be listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list will not be posted for dealers who do not have any affected vehicles.
On or about June 26, 2019, this campaign code will show open on affected vehicles in Elsa.
On or about June 26, 2019, affected vehicles will be identified with this campaign code in the VIN Lookup tool at www.vw.com.
Owner Notification
Owner notification will take place in June 2019. Owner letter examples are included in this bulletin for your reference.
Campaign Expiration Date
This campaign expires on December 31, 2021. Repairs must be performed on or before this date to be eligible for payment. Keep this expiration date in mind when scheduling customers for this action. If a customer wishes to have this service performed after the expiration date, your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 55K4 Page 2 of 9
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 55K4 Page 3 of 9
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to VolkswagenWIN/Operations/Campaign Closure.
Service Number
55K4
Damage Code
0099
Parts Vendor Code
WWO
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark trunk spring as causal part*
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to section 3.30 in the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.
01
Replace both trunk springs
Labor operation: 5595 55 99 30 T.U.
Quantity
Part Number
Description
2.00
17A827665C
Trunk Spring
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 55K4 Page 4 of 9
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
Subject: Service Action 55K4 – Trunk Springs
Certain 2019 Model Year Volkswagen Jetta Vehicles
Dear Volkswagen Owner,
As part of Volkswagen’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service action on certain 2019 model year Volkswagen Jetta vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
If the trunk lid is not placed in the fully open position when accessing the trunk, the lid may not stay open.
What will we do?
Your authorized Volkswagen dealer will replace the trunk springs with new, stronger springs. This work will take about one hour to complete and will be performed for you free of charge.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule this service. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31, 2021. If you wish to have this service performed after that date, your dealer’s normal parts and labor cost associated with this repair will apply.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 55K4 Page 5 of 9
Customer Letter Example (CANADA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <VIN>
Subject: Service Action 55K4 – Trunk Springs
Certain 2019 Model Year Volkswagen Jetta Vehicles
Dear Volkswagen Owner,
As part of Volkswagen’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service action on certain 2019 model year Volkswagen Jetta vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
If the trunk lid is not placed in the fully open position when accessing the trunk, the lid may not stay open.
What will we do?
Your authorized Volkswagen dealer will replace the trunk springs with new, stronger springs. This work will take about one hour to complete and will be performed for you free of charge.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule this service.
This service action will be available for you free of charge only until December 31, 2021. If you wish to have this service performed after that date, your dealer’s normal parts and labor cost associated with this repair will apply.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, please forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 55K4 Page 6 of 9
Campaign Work Procedure 55K4 Service Action
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
• Replace both trunk springs.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 55K4 Page 7 of 9
Required Parts
Criteria
Quantity
Part Number
Part Description
01
2
17A.827.665.C
Trunk spring
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Repair Instruction
Section A – Check for Previous Repair and Other Applicable Open Campaigns
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
• On the date of repair, print this screen and keep a copy with the repair order.
• Perform any open safety related campaigns prior to non-safety campaigns.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 55K4 Page 8 of 9
Section B – Repair Procedure
Replace left and right trunk springs:
• Open trunk lid.
• Support trunk lid from falling.
• Replace one spring at a time.
CAUTION
Risk of injury!
If the trunk lid is not supported or held open, the lid will fall on its own.
• Pull back carpet on side of luggage compartment.
• Unhook trunk spring <1> from mounting holes <2>.
• Remove trunk spring <1> from hinge <3>.
• Install new spring in reverse order of removal:
o Install spring onto hinge <3> first.
o Install spring in the top (weakest) mounting hole <arrow>.
NOTE
Left side shown, procedure for right side is similar.
Reinstall carpet:
• Reinstall carpet <1>, ensuring it is correctly seated behind the trunk seal <2>.
• Close trunk lid.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2019 55K4 Page 9 of 9
Section C – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
Proceed to Section D
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.**************************************************************************************************************VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 55K4_DLR_LAUNCH
Repair Available – Service Action 55K4 / Trunk Springs
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: June 25, 2019
Issue: If the trunk lid is not placed in the fully open position when accessing the trunk, the lid
may not stay open.
Repair: • REPAIR AVAILABLE – June 26, 2019 – Replace the trunk springs with new,
stronger springs.
• Repair instructions available in ELSA/ServiceNet
• Check daily campaign open inventory report or OMD for affected vehicles in
inventory
• Repair every affected inventory vehicle before delivery to consumers.
Parts Information Parts will be allocated prior to owner notification. If allocated parts have been used and
your dealership is at the weekly Upper Order Limit, please submit the backordered sales
document number to upperorderlimits@vw.com to have additional parts released.
Notes: • Vehicles: Certain 2019 MY Volkswagen Jetta vehicles
Country Model
Year Vehicles Vehicle Count
USA 2019 JETTA 57,130
CANADA 2019 JETTA 16,061
• Schedule owner repairs immediately
• Owner mailing – June 2019
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to section 3.30 in
the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.

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