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NHTSA ID Number: 10161709
Manufacturer Communication Number: A8719922042340_5
Summary
This technical service bulletin instructs the reader to replace the refrigerant hose for air conditioning that won’t cool.
3 Affected Products
Vehicle
MAKE | MODEL | YEAR |
AUDI | Q3 | 2015-2017 |
Customer states:
- The air conditioning does not cool.
Workshop findings:
No DTCs are stored in the heating and air conditioning electronics control module, J255 (address word 0008).
Technical Background
The technical diagnosis reveals that there is no refrigerant in the circuit. The refrigerant hose that connects the suction side of the compressor to the condenser is found to be damaged, as the rubber portion of the hose is making contact with the compressor pulley (Figure 1 and Figure 2).
A production issue with the assembly gauge used during assembly of the hose was found. This issue caused the
hose to be assembled with an incorrect geometry. As a result, the lie intended to keep the hose away from the air conditioning compressor pulley was compromised.
Production Solution
The refrigerant hose assembly gauge was corrected in production.
Service
Replace the damaged refrigerant hose and ensure that the natural lie of the hose is away from the air conditioning compressor pulley. Evacuate and recharge the refrigerant circuit and replace any lost PAG oil that may have been discharged from the system. Failure to maintain the correct total amount of PAG oil in the circuit will lead to premature air conditioning compressor failure.
SEOCONTENT-START
Page 1 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
87 Air conditioning does not blow cold
87 19 92 2042340/5 June 27, 2019. Supersedes Technical Service Bulletin Group 87 number 17-83 dated September 25, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2015 – 2016
All
Not Applicable
Q3
2017
000001 – 007836
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
5
–
Revised Warranty (Updated Labor Operations)
4
09/25/2017
Revised Warranty (Added GFF allowance)
3
11/09/2016
Revised header data (New solution VIN break)
Customer states:
The air conditioning does not cool.
Workshop findings:
No DTCs are stored in the heating and air conditioning electronics control module, J255 (address word 0008).
Technical Background
The technical diagnosis reveals that there is no refrigerant in the circuit. The refrigerant hose that connects the suction side of the compressor to the condenser is found to be damaged, as the rubber portion of the hose is making contact with the compressor pulley (Figure 1 and Figure 2).
A production issue with the assembly gauge used during assembly of the hose was found. This issue caused the hose to be assembled with an incorrect geometry. As a result, the lie intended
Figure 1. Point of hose contact with air conditioning compressor pulley.
Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
to keep the hose away from the air
conditioning compressor pulley was
compromised.
Figure 2. Point of hose contact with air conditioning compressor pulley
– rear view.
Production Solution
The refrigerant hose assembly gauge was corrected in production.
Service
Replace the damaged refrigerant hose and ensure that the natural lie of the hose is away from the air conditioning
compressor pulley. Evacuate and recharge the refrigerant circuit and replace any lost PAG oil that may have been
discharged from the system. Failure to maintain the correct total amount of PAG oil in the circuit will lead to
premature air conditioning compressor failure.
Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type: 110 up to 48 Months/50,000 Miles.
G10 for CPO Covered Vehicles – Verify Owner.
If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number: 8743
Damage Code: 0010
Labor Operations: Refrigerant hose remove + reinstall 8745 1900 See SRT
Refrigerant drain and fill 8703 1750 See SRT
Diagnostic Time: GFF 0150 0000 Time stated on
the diagnostic
protocol (Max 10
TU)
Road test prior to service procedure No allowance 0 TU
Road test after service procedure No allowance 0 TU
Claim Comment: As per TSB #2042340/5
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number Part Description Quantity
8U0820721F Air conditioner hose 01
ZVP000134
(Outside Material)
Refrigerant R134 535g (19 oz.) (Max)
G 052300A2
PAG oil for Denso compressor
0.5 (Max)
See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
Additional Information
All parts and service references provided in this TSB (2042340) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
SEOCONTENT-END
2042340/5
June 27, 2019
https://www.nhtsa.gov/recalls?nhtsaId=10161709
https://static.nhtsa.gov/odi/tsbs/2019/MC-10161709-0001.pdf
- UNABLE TO SHIP THIS ITEM TO CALIFORNIA and WASHINGTON
- All in one solution to restore lost refrigerant and oil in automotive air conditioning systems
- Contains system safe leak sealer additive that seals common A/C leaks in rubber hoses, gaskets and O-rings
- Built in disposable recharge hose
- No tools required
- Replaces lost R-134a refrigerant and oil in automotive A/C system
- Extra long 24 inch recharge hose for accessing hard to reach service ports
- Reusable trigger dispenser with built in low pressure gauge and temperature dial indicator
- Contains R-134a gas which is acceptable for use in motor vehicle A/C (MVAC) systems
- Complies with Section 612 of the EPA Clean Air Act. EPA Compliant in Self Sealing Cans
- UNIVERSAL - ZeroR AC Refrigerant is a hydrocarbon that safely bonds with chemicals like R134a, R1234YF and R12. We can only advertise this product to be used in R134a systems due to EPA regulations in the USA on both R12 and R1234YF systems. EPA also prohibits mixing refrigerant types. See the description for all legal disclaimers.
- EASY - This product installs just as easily as any R134a products. Cans even have R134a threads and the majority of R134a can taps will work for these cans.
- 6oz CANS - Refrigerants are compressed gasses and are measured by weight, not by liquid volume such as water. All gasses compress differently and produce a different weight. ZeroR AC Refrigerant is low weight compared to R134a, but its performance is equal to 16oz of R134a.
- ECO FRIENDLY – ZeroR AC Refrigerant is a 100% Natural gas unlike R134a, R1234yf and R12.
- SAFE – ZeroR AC Refrigerant has a class 2.1 flammability rating just like the new R1234YF which is now used in 100% of newly manufactured vehicles. Under normal operating conditions this product presents no danger to its users when handled properly and used in systems approved for flammable refrigerants.
- Replaces lost R-134a refrigerant and oil in automotive A/C system
- System safe stop leak sealer stops most common A/C leaks with hoses, gaskets and O-Rings
- Special anti-wear additives extend system life and improve performance
- Contains R-134a gas which is acceptable for use in motor vehicle A/C (MVAC) systems
- Complies with Section 612 of the EPA Clean Air Act, EPA Compliant in Self Sealing Cans
- WORKS WITH ALL 134a SYSTEMS: Our 134a Replacement Refrigerant is compatible with all systems and lubricants that are designed to be used with 134a refrigerant or that have been retrofitted to use 134a. It can be used in cars, trucks, refrigerators, RVs, boats, tractors, combines, ice machines, milk processing equipment, and any other equipment calling for R-134a. You must follow all EPA guidelines when handling this refrigerant.
- COLDER FORMULA WITH LOWER HEAD PRESSURES: Our refrigerant is a specially engineered hydrocarbon formula that operates at a lower head (high side) pressure than standard 134a. This can allow your compressor to run smoother and have improved cooling and performance properties. This is our coldest and highest performing refrigerant formula. When charging, our 134a Replacement Refrigerant is easily installed using the same pressure parameters as standard 134a.
- USES LESS REFRIGERANT BY WEIGHT: Our 134a Replacement Refrigerant is physically lighter than standard 134a refrigerant. Each 8oz can of 134a Replacement Refrigerant is equal to 21oz of standard 134a refrigerant (a 1:2.6 weight ratio). That means that if you want to add 12oz of standard 134a refrigerant to a system, you will only need to add 4.6oz of our 134a Replacement Refrigerant. This translates to using up to 60% less refrigerant for a proper charge.
- PROVEN FORMULA THAT IS ENVIRONMENTALLY SAFE: The Leak Saver 134a Replacement Refrigerant formula is 100% USA Made. It is designed to be a climate-friendly green alternative to standard 134a and is non-ozone depleting and has zero Global Warming Potential (GWP). On the other hand, standard R-134a is an HFC (hydrofluorocarbon) greenhouse gas and has a high (GWP). Please note that this refrigerant is flammable and has been safely sold for all the listed applications for over 28 years.
- YOUR SATISFACTION IS OUR PRIORITY: We stand 100% behind the effectiveness of our products. If for any reason you are not satisfied with your product, please contact us, and we will make it right.
- USA Made - All R134a is brand new and made in the USA to the highest purity standards. This can be used to recharge 100% of R134a air conditioning systems.
- NEW GAS - SuperTech gas is brand new and never reclaimed or recycled. We purchase our R134a multiple times per year ensuring you get fresh made refrigerant. Old refrigerants can begin to rust and can cause performance issues if used.
- SSV CANS - Our cans are equipped with the 50 State compliant self-sealing valve design. You can store partially used R134a cans. Note, older can taps may not work on this valve type and you may need to purchase a R134a can tap to work with all SSV cans
- Complies with Section 612 of the EPA Clean Air Act
- Returns: This item is considered a HazMat Material and as such is not returnable. It requires hazmat certification to ship. Amazon does not supply a Return label and the seller will not supply return labels for this type of products.
- UNIVERSAL - ZeroR AC Refrigerant is a hydrocarbon that safely bonds with chemicals like R134a, R1234YF and R12. We can only advertise this product to be used in R134a systems due to EPA regulations in the USA on both R12 and R1234YF systems. EPA also prohibits mixing refrigerant types. See the description for all legal disclaimers.
- EASY - This product installs just as easily as any R134a products. Cans even have R134a threads and the majority of R134a can taps will work for these cans.
- 6oz CANS - Refrigerants are compressed gasses and are measured by weight, not by liquid volume such as water. All gasses compress differently and produce a different weight. ZeroR AC Refrigerant is low weight compared to R134a, but its performance is equal to 16oz of R134a.
- ECO FRIENDLY – ZeroR AC Refrigerant is a 100% Natural gas unlike R134a, R1234yf and R12.
- SAFE – ZeroR AC Refrigerant has a class 2.1 flammability rating just like the new R1234YF which is now used in 100% of newly manufactured vehicles. Under normal operating conditions this product presents no danger to its users when handled properly and used in systems approved for flammable refrigerants.
Last update on 2024-04-22 / Affiliate links / Images from Amazon Product Advertising API
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