Air Conditioning Does Not Blow Cold – 2015-2017 Audi Q3

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© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
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87 Air conditioning does not blow cold
87 19 92 2042340/5 June 27, 2019. Supersedes Technical Service Bulletin Group 87 number 17-83 dated September 25, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2015 – 2016
All
Not Applicable
Q3
2017
000001 – 007836
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
5
–
Revised Warranty (Updated Labor Operations)
4
09/25/2017
Revised Warranty (Added GFF allowance)
3
11/09/2016
Revised header data (New solution VIN break)
Customer states:
 The air conditioning does not cool.
Workshop findings:
No DTCs are stored in the heating and air conditioning electronics control module, J255 (address word 0008).
Technical Background
The technical diagnosis reveals that there is no refrigerant in the circuit. The refrigerant hose that connects the suction side of the compressor to the condenser is found to be damaged, as the rubber portion of the hose is making contact with the compressor pulley (Figure 1 and Figure 2).
A production issue with the assembly gauge used during assembly of the hose was found. This issue caused the hose to be assembled with an incorrect geometry. As a result, the lie intended
Figure 1. Point of hose contact with air conditioning compressor pulley.
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© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
to keep the hose away from the air
conditioning compressor pulley was
compromised.
Figure 2. Point of hose contact with air conditioning compressor pulley
– rear view.
Production Solution
The refrigerant hose assembly gauge was corrected in production.
Service
Replace the damaged refrigerant hose and ensure that the natural lie of the hose is away from the air conditioning
compressor pulley. Evacuate and recharge the refrigerant circuit and replace any lost PAG oil that may have been
discharged from the system. Failure to maintain the correct total amount of PAG oil in the circuit will lead to
premature air conditioning compressor failure.
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© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:  110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number: 8743
Damage Code: 0010
Labor Operations: Refrigerant hose remove + reinstall 8745 1900 See SRT
Refrigerant drain and fill 8703 1750 See SRT
Diagnostic Time: GFF 0150 0000 Time stated on
the diagnostic
protocol (Max 10
TU)
Road test prior to service procedure No allowance 0 TU
Road test after service procedure No allowance 0 TU
Claim Comment: As per TSB #2042340/5
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
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© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number Part Description Quantity
8U0820721F Air conditioner hose 01
ZVP000134
(Outside Material)
Refrigerant R134 535g (19 oz.) (Max)
G 052300A2
PAG oil for Denso compressor
0.5 (Max)
See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
Additional Information
All parts and service references provided in this TSB (2042340) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

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