2015 Volkswagen Jetta

34J6 – Clutch Can Fail to Engage Causing a Loss of Power – 2013-2015 Volkswagen Jetta Hybrid

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December 6, 2019 NHTSA CAMPAIGN NUMBER: 19V866000

Clutch Can Fail to Engage Causing a Loss of Power

A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V866

Manufacturer Volkswagen Group of America, Inc.

Components POWER TRAIN

Potential Number of Units Affected 2,167

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission. Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure.

 

Remedy

Volkswagen will notify owners, and dealers will update the transmission software, free of charge. The software remedy is currently under development. The recall is expected to begin February 4, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 34J6.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volkswagen has a Recall

 

Safety Recall
Code: 34J6 – Interim Repair

Subject Mechatronic Accumulator Housing
Release Date November 24, 2020
IMPORTANT INFORMATION THIS INTERIM REPAIR APPLIES ONLY TO VEHICLES THAT ARRIVE AT YOUR DEALERSHIP WITH SPECIFIC FAULTS OUTLINED IN THE WORK INSTRUCTIONS.
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle
USA 2013 2015 JETTA HYBRID
CAN 2013 2015 JETTA HYBRID

 

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.

 
Problem Description Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash.
Interim Corrective Action This circular will provide claiming and repair instructions in the event a vehicle arrives with specific faults in control unit 0002 prior to the release of the 34J6 Safety Recall final remedy.
Precautions Customers are advised: Do not ignore the transmission warning light if it comes on. If the light comes on, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Please refer to the vehicle owner’s manual for more information on warning lights.
Code Visibility On or about December 20, 2019, the campaign code was applied to affected vehicles.
Owner  Notification A second interim owner notification will take place in November 2020. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.  

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.  

Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

 

Claim Entry Instructions

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
  • Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign Closure.   
Service Number 34J6
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90
Causal Indicator Mark mechatronic* as causal part
Vehicle Wash/Loaner Do not claim wash/loaner under this action

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D.  01
  LABOR
Labor Op Time Units Description
3511 19 99 340 Replace mechatronic
0150 00 50 Time stated on diagnostic protocol GFF Diagnosis and operations
PARTS
Quantity Part Number Description
1.00 0CG325025B ***  See ETKA – Mechatronic*
3.00 01X301127C Round Hd. Screw
1.00 5C0998152 Repair Kit
Up to 0.30 G  004000M2 Oil For Hydraulic System and Power Steer
Up to 40.00 G  013A8JS0 Coolant
2.00 G  055512A2 Transm. Oil
4.00 WHT001922 Bolt, with Polygon Socket Hd.

 

Customer Letter Example (USA) SECOND INTERIM LETTER – NOVEMBER 2020

 

<MONTH YEAR> This notice applies to your vehicle: <VIN>
<CUSTOMER NAME> <MODELYEAR> <BRAND> <MODEL>
<CUSTOMER ADDRESS> NHTSA: 19V866
<CUSTOMER CITY STATE ZIPCODE> Volkswagen Recall: 34J6 – Mechatronic Accumulator Housing

 

SECOND NOTICE – INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is expected to be available in March 2021

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.

Recall Description: Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash.

What you should do:

  • As long as your vehicle is functioning normally, there is nothing you need to do now. We will send you another letter as soon as your dealer has the parts on hand to complete this recall work on your vehicle.
  • If the transmission warning light illuminates in the instrument panel, immediately contact your authorized Volkswagen dealer and request a diagnostic service appointment under Safety Recall 34J6. Do not ignore the transmission warning light if it comes on.
    • If diagnosis shows that the transmission warning light is on due to specific fault code(s) related to the recall issue described above, your dealer will order the necessary parts to fix your vehicle. In this case, both the diagnosis and repair will be completed for you free of charge. A repair performed in this case will remove the safety defect from your vehicle, and you will not need to return again for repairs under this safety recall.
    • If the transmission warning light is on for reasons unrelated to this recall (specific fault codes are not present at the time of diagnosis), your dealer will advise about the repairs that are needed, and tell you what the diagnosis and repair costs will be. In cases where necessary repairs are not recall-related, customers should be prepared to cover costs related to both diagnosis and repair. Depending on the repairs required, you may still need to return at a later date for repairs under this safety recall.

We apologize for any inconvenience you may experience due to this issue, however your safety and that of your passengers remains our top priority.

Sincerely,

Volkswagen Customer Protection

 

Customer Letter Example (Canada)  SECOND INTERIM LETTER – NOVEMBER 2020

 

<MONTH YEAR> This notice applies to your vehicle: <VIN>
<CUSTOMER NAME> <MODELYEAR> <BRAND> <MODEL>
<CUSTOMER ADDRESS> Transport Canada Recall: 2019-610
<CUSTOMER CITY STATE ZIPCODE> Volkswagen Recall: 34J6 – Mechatronic Accumulator Housing

 

SECOND NOTICE – INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is expected to be available in March 2021

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

Recall Description: Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash.

What you should do:

  • As long as your vehicle is functioning normally, there is nothing you need to do now. We will send you another letter as soon as your dealer has the parts on hand to complete this recall work on your vehicle.
  • If the transmission warning light illuminates in the instrument panel, immediately contact your authorized Volkswagen dealer and request a diagnostic service appointment under Safety Recall 34J6. Do not ignore the transmission warning light if it comes on.
    • If diagnosis shows that the transmission warning light is on due to specific fault code(s) related to the recall issue described above, your dealer will order the necessary parts to fix your vehicle. In this case, both the diagnosis and repair will be completed for you free of charge. A repair performed in this case will remove the safety defect from your vehicle, and you will not need to return again for repairs under this safety recall.
    • If the transmission warning light is on for reasons unrelated to this recall (specific fault codes are not present at the time of diagnosis), your dealer will advise about the repairs that are needed, and tell you what the diagnosis and repair costs will be. In cases where necessary repairs are not recall-related, customers should be prepared to cover costs related to both diagnosis and repair. Depending on the repairs required, you may still need to return at a later date for repairs under this safety recall.

We apologize for any inconvenience you may experience due to this issue, however your safety and that of your passengers remains our top priority.

Sincerely,

Volkswagen Customer Protection

 

IMPORTANT SAFETY RECALL

 

<MONTH YEAR> This notice applies to your vehicle: <VIN>
<CUSTOMER NAME> <MODELYEAR> <BRAND> <MODEL>
<CUSTOMER ADDRESS> NHTSA: 19V866
<CUSTOMER CITY STATE ZIPCODE> Volkswagen Recall: 34J6 – Mechatronic Accumulator Housing

 

SECOND NOTICE – INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is expected to be available in March 2021

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.

Recall Description: Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash.

What you should do:

  • As long as your vehicle is functioning normally, there is nothing you need to do now. We will send you another letter as soon as your dealer can complete this recall work on your vehicle.
  • If the transmission warning light illuminates in the instrument panel, immediately contact your authorized Volkswagen dealer and request a diagnostic service appointment under Safety Recall 34J6. Do not ignore the transmission warning light if it comes on.
    • If diagnosis shows that the transmission warning light is on due to specific fault code(s) related to the recall issue described above, your dealer will order the necessary parts to fix your vehicle. In this case, both the diagnosis and repair will be completed for you free of charge. A repair performed in this case will remove the safety defect from your vehicle, and you will not need to return again for repairs under this safety recall.
    • If the transmission warning light is on for reasons unrelated to this recall (specific fault codes are not present at the time of diagnosis), your dealer will advise about the repairs that are needed, and tell you what the diagnosis and repair costs will be. In cases where necessary repairs are not recall-related, customers should be prepared to cover costs related to both diagnosis and repair. Depending on the repairs required, you may still need to return at a later date for repairs under this safety recall.

We apologize for any inconvenience you may experience due to this issue, however your safety and that of your passengers remains our top priority.

Sincerely,

Volkswagen Customer Protection

 

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326

If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.  If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

 

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Form No. F_3.4_AHQ-CP-C_054 Rev. 2.0

 

CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE

 

<MES AÑO> El presente aviso afecta a su vehículo: <VIN>
<NOMBRE DEL CLIENTE> <AÑO MODELO> <MARCA> <MODELO>
<DIRECCIÓN DEL CLIENTE> NHTSA: 19V866
<CIUDAD ESTADO CÓDIGO POSTAL DEL CLIENTE> Campaña de llamada a revisión de Volkswagen: 34J6 – Carcasa de acumulador mecatrónico

 

AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU VEHÍCULO: SEGUNDO AVISO Se espera que en mayo de 2021 esté disponible un servicio de reparación

El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad del motor del vehículo en ciertos vehículos Volkswagen. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por esta medida.

Descripción de la campaña de llamada a revisión: Se pueden formar grietas mínimas en la carcasa del acumulador de la transmisión (unidad mecatrónica), que pueden producir pérdidas y causar que la presión del aceite de transmisión sea insuficiente. Si esto sucede, la luz de advertencia de la transmisión del panel de instrumentos se encenderá. Si se ignora la luz de advertencia y se conduce el vehículo, es posible que el embrague no funcione. Se podría producir una pérdida repentina de potencia en las ruedas, lo que podría llevar a un accidente automovilístico.

Qué precauciones debe tomar:

  • Mientras el vehículo funcione normalmente, no tendrá que hacer nada. Le enviaremos otra carta en cuanto su concesionario pueda completar este servicio de reparación en su vehículo
  • Si la luz de advertencia de la transmisión se ilumina en el panel de instrumentos, comuníquese inmediatamente con su concesionario Volkswagen autorizado y solicite una cita de servicio de diagnóstico en virtud de la Campaña de llamada a revisión 34J6. No ignore la luz de advertencia de la transmisión si se enciende.
    • Si el diagnóstico muestra que la luz de advertencia de la transmisión está encendida debido a códigos de falla específicos relacionados con el problema de llamada a revisión descrito anteriormente, su concesionario pedirá las piezas necesarias para reparar su vehículo. En este caso, tanto el diagnóstico como la reparación se realizarán de forma gratuita. Una reparación realizada en este caso eliminará el defecto de seguridad de su vehículo y no será necesario que vuelva por motivos de reparación amparados bajo esta campaña de llamada a revisión.
    • Si la luz de aviso de la transmisión está encendida por motivos no relacionados con esta campaña de llamada a revisión (los códigos de avería específicos no están presentes en el momento del diagnóstico), su concesionario le informará sobre las reparaciones necesarias y le dirá cuáles serán los costos de diagnóstico y de reparación. En los casos en que las reparaciones necesarias no estén relacionadas con la campaña de llamada a revisión, los clientes deben estar preparados para cubrir los costos relacionados con el diagnóstico y con la reparación. Dependiendo de las reparaciones necesarias, es posible que aún deba regresar en una fecha posterior para realizar reparaciones amparadas por esta campaña de llamada a revisión.

Le pedimos disculpas por los inconvenientes que pueda sufrir debido a este problema; no obstante, su seguridad y la de sus pasajeros es nuestra prioridad principal.

Atentamente,

Defensa del Consumidor de Volkswagen

 

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326

Si tiene alguna pregunta sobre este comunicado, póngase en contacto con nosotros mediante su medio de comunicación preferido en www.vw.com/contact o por teléfono al 800-893-5298.  Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la siguiente dirección:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a https://www.safercar.gov.

Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio).

 

Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros registros.

Formulario n.° F_3.4_AHQ-CP-C_054 Rev. 2.0

 

IMPORTANT SAFETY RECALL

 

<MONTH YEAR> This notice applies to your vehicle: <VIN>
<CUSTOMER NAME> <MODELYEAR> <BRAND> <MODEL>
<CUSTOMER ADDRESS> NHTSA: 19V866
<CUSTOMER CITY STATE ZIPCODE> Volkswagen Recall: 34J6 – Mechatronic Accumulator Housing

 

INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE A recall repair is not yet available

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.

  • Recall Description: Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash.
  • A recall repair is not yet available. We will send another letter as soon as the recall work can be completed on your vehicle.
  • Please note! Do not ignore the transmission warning light if it comes on. If the light comes on, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Please refer to the vehicle owner’s manual for more information on warning lights.

We apologize for any inconvenience you may experience due to this issue, however your safety and that of your passengers is our top priority.

Sincerely,

Volkswagen Customer Protection

 

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326

If you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.  If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

 

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

34J6 USA

Form No. F_3.4_AHQ-CP-C_054 Rev. 2.0

 

IMPORTANTE CAMPAÑA DE LLAMADA A REVISIÓN

 

<MES AÑO> El presente aviso afecta a su vehículo: <VIN>
<NOMBRE DEL CLIENTE> <AÑOMODELO> <MARCA> <MODELO>
<DIRECCIÓN DEL CLIENTE> NHTSA: 19V866
<CIUDAD ESTADO CÓDIGO POSTAL DEL CLIENTE> Anuncio de retiro de vehículos Volkswagen del mercado: 34J6 – Carcasa de acumulador mecatrónico

 

AVISO DE RETIRO PROVISIONAL DE SU VEHÍCULO DEL MERCADO POR MOTIVOS DE SEGURIDAD

El servicio de reparación aún no está disponible.

El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad vehicular en ciertos vehículos Volkswagen. Nuestros registros indican que usted es propietario(a) de uno de los vehículos afectados por esta medida.

  • Descripción de la campaña de llamada a revisión: Se pueden formar grietas mínimas en la carcasa del acumulador de la transmisión (unidad mecatrónica) que pueden producir pérdidas y pueden causar que la presión del aceite de transmisión sea insuficiente. Si esto sucede, las luces de advertencia de la transmisión del panel de instrumentos se encenderán para alertarlo. Si se ignora la luz de advertencia y se conduce el vehículo, es posible que el embrague no funcione. Se podría producir una pérdida repentina de potencia en las ruedas, lo que podría llevar a un accidente automovilístico.
  • El servicio de reparación aún no está disponible. Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en su vehículo.
  • Recuerde: No ignore la luz de advertencia de la transmisión si se enciende. Si la luz se enciende, se aconseja a los propietarios comunicarse de inmediato con un concesionario Volkswagen autorizado a fin de acordar la inspección del vehículo. Por favor, consulte el manual del propietario para obtener más información sobre las luces de advertencia.

Le pedimos disculpas por los inconvenientes que pueda sufrir por este problema; no obstante, su seguridad y la de sus pasajeros es nuestra prioridad principal.

Atentamente.

Defensa del Consumidor de Volkswagen

 

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326

Si tiene alguna pregunta sobre esta notificación, póngase en contacto con nosotros por el medio de comunicación que prefiera en www.vw.com/contact o por teléfono al 800-893-5298. Si no se responden sus preguntas a su entera satisfacción, puede presentar una queja a: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590. También puede llamar a la línea directa de seguridad de vehículos al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a https://www.safercar.gov.

Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio).

 

Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo, tenga a bien completar la tarjeta prepagada de Respuesta del propietario que se encuentra adjunta y enviarla por correo para que podamos actualizar nuestros registros.

34J6 USA

Formulario n.° F_3.4_AHQ-CP-C_054 Rev. 2.0

 

VOLKSWAGEN DEALER COMMUNICATION

Interim Repair Available – Safety Recall 34J6 / Transmission Accumulator Housing

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Consultant

 
Date: November 23, 2020
Issue: Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash.
Precautions Customers are advised: Do not ignore the transmission warning light if it comes on. If the light comes on, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Please refer to the vehicle owner’s manual for more information on warning lights.
Interim Repair:
  • INTERIM REPAIR AVAILABLE – November 24, 2020
  • See the Safety Recall 34J6 Interim Repair circular in Elsa/ServiceNet for claiming and repair instructions in the event a vehicle arrives with specific faults in control unit 0002 prior to the release of the final remedy.
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle
USA 2013 2015 JETTA HYBRID
CAN 2013 2013 JETTA HYBRID

 

* Check Campaigns/Actions screen in Elsa o n the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the o nly valid campaign inquiry & verification source.
Notes:
  • Second interim owner mailing – November 2020

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility.

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

 Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

 

-END OF MESSAGE-

 

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.

 

Volkswagen Customer Protection

34J6_DLR_INTERIM

 

VOLKSWAGEN DEALER COMMUNICATION

Advance Notice – Safety Recall 34J6 / Transmission Accumulator Housing

This notice is for:
  • Dealer Principal
  • Service Manager
  • Warranty Administrator
  • General Manager
  • Parts Manager
  • Technicians
  • Sales Managers
  • Service Consultant

 
Date: December 20, 2019
Issue: Due to a manufacturing deviation at a sub-supplier, hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit).

Once a crack has developed over a certain point, it may lead to an internal leak and impact transmission oil pressure, which, in turn, activates a warning light. In some cases the clutch cannot be engaged any longer due to insufficient oil pressure.

Reduced oil pressure leads to an illuminated warning light on the instrument panel. Vehicle drivability is typically maintained in such cases but if the warning light is ignored it can lead to a situation where the clutch cannot be engaged any longer due to insufficient oil pressure.
Repair:
  • REPAIR NOT YET AVAILABLE
  • Check daily campaign open inventory report or OMD for affected vehicles in inventory
Affected Vehicles  

Country Beginning

Model Year

Ending

Model Year

Vehicle Vehicle Count
USA 2013 2015 JETTA HYBRID 2167
CAN 2013 2013 JETTA HYBRID 200

 

*Counts reflect overall recall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. 

Elsa is the only valid campaign inquiry & verification source.

 
Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. 

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

 

 

-END OF MESSAGE-

 

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. 

 

Volkswagen Customer Protection

34J6_DLR_ADV

 

TOPIC TYPE RECALL CODE QUESTION ANSWER
Safety Recall 34J6 What vehicles are included in Safety Recall 34J6?
What is the safety concern for Safety Recall 34J6? Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit).  The crack may lead to an internal leak, whic, in turn, may lead to insufficient transmission oil pressure.  If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. Failure of the clutch to engage may cause a sudden loss of power to the wheels, potentially leading to a vehicle crash.
What is the repair for Safety Recall 34J6? Your authorized Volkswagen dealer will perform a TCM software update that will reduce the maximum pressure in the accumulator housing in order to reduce the stress level.
When will the repair for Safety Recall 34J6 be available?  

This recall repair is not yet available, and is estimated to be available late 2020.  Volkswagen will send you a letter via first-class mail to let you know when you can schedule the repair with your dealer.
Are there any precautions I should take because my vehicle is part of Safety Recall 34J6? Customers are advised: Do not ignore the transmission warning light if it comes on. If the light comes on, owners are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected. Please refer to the vehicle owner’s manual for more information on warning lights.

 

3 Affected Products

Vehicle

MAKE MODEL YEAR
VOLKSWAGEN JETTA HYBRID 2013-2015

 

12 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-19V866-8111.PDF 215.723KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V866-0931.pdf 162.465KB

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Defect Notice 573 Report

RCLRPT-19V866-8444.PDF 215.387KB

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Recall Acknowledgement

RCAK-19V866-5023.pdf 244.241KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V866-9796.pdf 91.15KB

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Miscellaneous Document – Recall FAQ

RMISC-19V866-4861.pdf 126.056KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V866-6636.pdf 146.526KB

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Remedy Instructions and TSB

RCRIT-19V866-9383.pdf 5454.701KB

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Manufacturer Notices(to Dealers,etc) – Date: November 23, 2020 Interim Repair Available – Safety Recall 34J6 / Transmission Accumulator Housing

RCMN-19V866-2499.pdf 690.97KB

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Manufacturer Notices(to Dealers,etc) – Date: November 23, 2020 Interim Repair Available – Safety Recall 34J6 / Transmission Accumulator Housing

RCMN-19V866-3636.pdf 690.911KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V866-5192.pdf 180.391KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V866-6378.pdf 159.544KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V866&docType=RCL

 

 

Reprogramming

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 - Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

 
  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light

Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228
 
  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light

Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080

Email at sales@dgtech.com

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

 

J2534 Pass Thru devices

34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light CarDAQ-Plus 3
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light CarDAQ-M Modular PassThru J2534
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light Drew Tech Mongoose Pro ISO-CAN
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light Autel (AULMF2534) MaxiFlash Pro
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
34J6 - Clutch Can Fail to Engage Causing a Loss of Power - 2013-2015 Volkswagen Jetta Hybrid | small light GODIAG J2534

 

https://erwin.vw.com

https://erwin.audiusa.com

 

 

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Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Vehicle Communication Interface,Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MK908 Pro II, MS908CV, MK908P and PC
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool, Vehicle Communication Interface,Work with Autel MaxiSYS Elite II, Elite, MS908, MS908S Pro, MK908 Pro II, MS908CV, MK908P and PC
  • 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
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  • TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
  • J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
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  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
  • Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
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  • Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
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  • The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
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  • 【Programming Compatibility】👉The MaxiFlash VCI is a D-PDU, SAE J2534 & RP1210 compliant PassThru programming interface. Using the updated OEM software, it is capable of replacing the existing software/firmware in the Electronic Control Units (ECU), programming new ECUs, and fixing software-controlled drivability issues and emission issues.
  • 【Communication Compatibility】👉The MaxiFlash VCI supports Bluetooth (BT), Wi-Fi, and USB communications. It can transmit vehicle data to the tablet with or without a cable connection. In open areas, the working range of the transmitter through Bluetooth communication is up to 328 feet (about 100 m). The working range of 5G Wi-Fi is up to 164 feet (50 m). If the signal is lost due to being taken out of range, communication will be restored once the tablet is within range.
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