June 17, 2020 NHTSA CAMPAIGN NUMBER: 20V359000
Brake Caliper Bolts May Loosen
If a brake caliper bolt comes loose, it may affect the vehicle’s brake performance, increasing the risk of a crash.
NHTSA Campaign Number: 20V359
Manufacturer Volkswagen
Group of America, Inc.
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 1
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling one 2020 Jetta vehicle. The front brake caliper bolts may come loose.
Remedy
Volkswagen will notify the owner, and a dealer will replace all four front brake caliper bolts, free of charge. The recall began July 1, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 47Q2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Safety Recall 47Q2 / Front Brake Caliper Bolts
| This notice is for: |
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| Date: | June 23, 2020 | ||||||||||||||||||||
| Issue: | The front brake caliper bolts may come loose. If a brake caliper bolt comes loose, it may affect the vehicle’s brake performance, increasing the risk of a crash. | ||||||||||||||||||||
| Precautions: | A metallic noise may be heard due to a loose brake caliper bolt. Customers experiencing this condition with their vehicle are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. | ||||||||||||||||||||
| Repair: |
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| Parts Allocation: | Due to the small number of affected vehicles, there will be no parts allocation. | ||||||||||||||||||||
| Affected Vehicles |
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
| ||||||||||||||||||||
| Notes: |
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
47Q2_DLR_LAUNCH
Safety Recall
Code: 47Q2
| Subject | Front Brake Caliper Bolts | ||||||||||||||||||||
| Release Date | June 24, 2020 | ||||||||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source. ✓ Campaign status must show “open.” ✓ If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. | ||||||||||||||||||||
| Problem Description | The front brake caliper bolts may come loose. If a brake caliper bolt comes loose, it may affect the vehicle’s brake performance, increasing the risk of a crash. | ||||||||||||||||||||
| Corrective Action | Replace front brake caliper bolts. | ||||||||||||||||||||
| Precautions | A metallic noise may be heard due to a loose brake caliper bolt. Customers experiencing this condition with their vehicle are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. | ||||||||||||||||||||
| Code Visibility | On or about June 24, 2020, the campaign code will be applied to affected vehicles. | ||||||||||||||||||||
| Owner Notification | Owner notification will take place in June 2020. Owner letter examples are included in this bulletin for your reference. | ||||||||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALL
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. |
Parts Information
| Parts Control Type: Upper Order Limit | Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC) for your Upper Order Limit quantity. |
| Initial Allocation: NO | Due to the small number of affected vehicles there will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. |
| Repair Projection Tool: (right click to open) |
| Criteria | Quantity | Part Number | P.O.C. Part Description | Ordering Method |
| 01 or 02 | 4 | WHT-003-252 | Bolt | UOL |
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Claim Entry Instructions
|
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work: ✓ U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. ✓ Canada dealers: Upload the repair order [signed by customer] to Volkswagen | |||
| Service Number | 47Q2 | ||
| Damage Code | 0099 | ||
| Parts Vendor Code | WWO | ||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||
| Causal Indicator | Mark Bolt* as causal part | ||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to Volkswagen | ||
| Criteria I.D. | 01 or 02 | ||
| LABOR | |||
| Labor Op | Time Units | Description | |
| 4739 14 99 | 50 | Replace front caliper bolts | |
| PARTS | |||
| Quantity | Part Number | Description | |
| 4.00 | WHT003252 | Bolt* | |
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V359
Subject: Safety Recall 47Q2 -Front Brake Caliper Bolts
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The front brake caliper bolts may come loose. If a brake caliper bolt comes loose, it may affect the vehicle’s brake performance, increasing the risk of a crash. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will replace the front brake caliper bolts. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. |
| Precautions you should take | A metallic noise may be heard due to a loose brake caliper bolt. Customers experiencing this condition with their vehicle are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (Canada)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2020-275
Subject: Safety Recall 47Q2 -Front Brake Caliper Bolts
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The front brake caliper bolts may come loose. If a brake caliper bolt comes loose, it may affect the vehicle’s brake performance, increasing the risk of a crash. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will replace the front brake caliper bolts. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. |
| Precautions you should take | A metallic noise may be heard due to a loose brake caliper bolt. Customers experiencing this condition with their vehicle are advised to contact an authorized Volkswagen dealer without delay to have the vehicle inspected/repaired. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
SEOCONTENT-START
Repair Overview
• Replace left front and right front brake caliper bolts <1>.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2020 47Q2 Page 7 of 9
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2020 47Q2 Page 8 of 9
Section B – Replacing Brake Caliper Bolts
• Raise vehicle.
• Remove front wheels.
• Counterhold the guide pins and replace left front and right front brake caliper bolts one at a time.
Part Number
Part Description
WHT-003-252
Bolt
• Torque new caliper bolts to 35 Nm.
• Torque wheel bolts to 120 Nm.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2020 47Q2 Page 9 of 9
Section C – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
Proceed to Section D
Section D – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | JETTA | 2020 |
7 Associated Documents
Remedy Instructions and TSB
RCRIT-20V359-9397.pdf 552.452KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V359-2245.pdf 687.968KB
Defect Notice 573 Report
RCLRPT-20V359-3528.PDF 213.572KB
Recall Acknowledgement
RCAK-20V359-8053.pdf 244.093KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V359-5374.pdf 97.408KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V359-3919.PDF 211.142KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V359-6020.PDF 211.241KB
Recalls Documents
- Complete Tool Set: Orion Motor Tech's 24-piece brake caliper compression tool set includes 2 retaining plates, 2 thrust bolt assemblies, 2 brake caliper hangers, and 18 adapters, easily servicing your brakes without damage
- Universal Compatibility: This brake caliper tool kit includes a wide range of adapters to fit most vehicles, including hundreds of American, Japanese, and European models, fully covering your brake servicing needs
- Hassle-Free Use: Simply rotate the pistons back into their calipers to clear the pads. Embedded magnets in each thrust bolt assembly securely hold drive keys and adapters, while the right and left handed designs ensure versatile operation
- Durable Construction: Crafted from heavy-duty 1045 steel, this caliper piston compressor tool set offers exceptional strength and durability, with a powder coating for enhanced wear and corrosion resistance
- Compact & Portable: Our disc brake caliper tool set comes in a convenient storage case, ensuring your tools are organized and always within reach for home and on-the-go repairs
- 【Adding Tower to Your Brake Job!】Your professional brake caliper compression tool! This essential caliper piston compression tool is equipped with an upgraded 360°ratchet that effortlessly and smoothly presses single, dual or quad pistons back in with one hand. No slip, no effort. Fits 95% of cars and light trucks. Magnetic plate makes changing brake pads a breeze. Makes it faster and easier to get the job done.
- 【Simple and Convenient Design】Our caliper compression tool includes: sturdy tool, 2 super strong magnetic steel plates with safety slots and 2 protective hooks. The steel plates fit into place in seconds! The hooks ensure safe braking. The ratchet has a simple flip switch that changes direction instantly. It is very intuitive and anyone can quickly master this brake caliper press tool.
- 【Strong and Durable】Confidence comes from quality. The body of this ratcheting brake caliper tool is corrosion-resistant, high-strength alloy steel that is not easily deformed and can withstand high pressure without bending or breaking. Comfortable, non-slip rubber grips and a clever lever design apply maximum force with minimum effort. Includes large flat plate (7.01”x2.36”) and small flat plate (4.53”x2.17”). Adjustable stretch range: 1.88”(min) to 3.03”(max) for most jobs.
- 【Easy Operation Guide】 Using the brake pad spreader tool is very simple: press the push plate onto the piston, apply pressure to the push plate, swing the handle to extend it, flip the switch to control the direction, and activate the ratchet by applying even pressure, and the piston retracts smoothly! Key tip: Keep it level to avoid sticking or uneven movement. Your reliable caliper tool for perfectly smooth compression.
- 【Keep Your Car Safe at All Times】From garage repairs to traveling emergencies, your brake piston compression tool is easy to carry, use the tool to replace brake pads. Hooks can be used to secure the brake calipers or to protect your hands while working. The ratcheting brake caliper tool can be kept in the trunk to fix brake problems anywhere, anytime.
- Easy Brake Pad Replacements: This brake compressor tool from Orion Motor Tech lets you quickly and efficiently retract single or dual brake piston, speeding up your brake pad replacement and getting you back on the road faster
- Wide Compatibility: This brake caliper tool works with single piston on ATVs, UTVs, and SUVs and dual piston on both front and rear calipers of most cars and trucks—making it the go-to choice for a wide range of vehicles
- Effortless Power: With a powerful compression ratio, this caliper tool delivers at least 377 lb. of force with an easy press. Simply squeeze the handle to get maximum power with minimal effort, making brake maintenance a breeze
- Easy Organization: The custom-molded EPE foam keeps your brake caliper compressor neatly organized and safe from damage during storage or transport, so it's always ready for the next job
- Built to Last: Crafted from high-quality aluminum alloy and steel with corrosion-resistant finishes, this brake caliper spreader tool is built to withstand repeated use in tough conditions, ensuring years of reliable service
- [HIGH-EFFICIENCY] One-Handed 360° Ratchet Brake Caliper Compressor Tool Stop struggling with C-clamps. This one-handed 360° ratchet brake caliper compressor tool allows smooth retraction of single, dual, or quad-piston calipers. Made of high-strength corrosion-resistant alloy steel, it withstands high pressure without bending. The magnetic brake pad spreader holds pads securely – no more pinched fingers. Ideal for DIY brake jobs and professional garage use.
- [WIDE COMPATIBILITY] Fits 95% Cars & Light Trucks (Single to 6-Piston) Don't buy a tool that only fits one car. This set includes two sizes of clamping plates: Large plate (7.01" x 2.36") for select 6-piston fixed calipers; Small plate (4.53" x 2.17") for dual/quad-piston fixed and single/dual-piston floating calipers. Adjustable from 1.88" to 3.03". Note: For disc brakes only (Not for drum brakes). Perfect for Ford, Honda, Toyota, BMW, and Chevy light trucks.
- [USER-FRIENDLY] Instant Toggle Switch & Non-Slip Ergonomic Handle Forget fumbling with complex setups. The ratchet toggle switch instantly reverses the clamping direction – intuitive for both compression and release. Wrapped in non-slip rubber, the ergonomic long handle delivers maximum thrust with minimal effort. Includes two oversized, ultra-strong magnetic steel plates with safety grooves, plus protective hooks and gloves. Your hands stay clean, safe, and free while you work. Available in professional red finish for easy toolbox identification.
- [QUICK START] How to Retract Piston Smoothly (Avoid Damage) Step 1: Align plate with piston, press firmly until tight. Step 2: Apply initial pressure to engage the ratchet (first few swings need force). Step 3: Flip switch to “Retract”, swing handle back and forth. Critical tip: Keep plate parallel to piston. Applying uneven force can tilt or jam the piston. Follow this guide for perfect results every time – protects your caliper from damage.
- [SAFETY GUARANTEE] Roadside Emergency & Professional-Grade Security Your brakes are your lifeline. This compact brake piston ratcheting tool lives in your trunk – ready for roadside emergencies or routine pad changes. From professional garage maintenance to DIY driveway fixes, rely on corrosion-resistant performance. Worry-free support: Not satisfied? Our professional customer service team provides an immediate solution. Drive safe, brake safe.
- 360° Ratcheting Mechanism: Smooth rotating ratchet handle allows one-handed operation to compress caliper pistons evenly and quickly, much faster and safer than traditional C-clamps
- Universal Fitment: Includes 2 magnetic steel plates (Large: 7.01"x2.36"; Small: 4.53"x2.17") with adjustable spread range (1.88"-3.03") to fit single, twin, and quad piston calipers on most cars, trucks, and SUVs
- Complete Kit with Hooks: Features upgraded magnetic plates that hold securely during operation, plus 2 bonus hanging hooks to safely support the caliper and prevent brake hose damage during service
- Heavy-Duty Construction: Made from high-strength, corrosion-resistant alloy steel with rigid plates and reinforced structure that withstands high pressure without bending for long-lasting professional and DIY use
- Easy to Use Design: Intuitive flip-switch for instant direction change and ergonomic non-slip handle provide comfort and control, making brake pad replacement a simple one-person job TIP“IMPORTANT OPERATION TIP: This ratchet tool requires initial pressure on both spreader plates to engage the gear. Please gently press both plates against the caliper pistons before swinging the handle – otherwise the ratchet will not catch. Watch our video guide for details.” S:The ratchet only engages when the plates are pressed against the caliper.Just a little pressure gets it working!
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
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