June 24, 2020 NHTSA CAMPAIGN NUMBER: 20V372000
Incorrect VIN on Label/FMVSS 567
If the stamped vehicle identification number (VIN) does not match the VIN on the Vehicle Certification Label, owners may be unable to tell if their vehicle is under an important safety recall, possibly exposing them to an increased risk of a crash, fire or injury.
NHTSA Campaign Number: 20V372
Manufacturer Volkswagen
Group of America, Inc.
Components EQUIPMENT
Potential Number of Units Affected 2
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling two 2018 Golf GTI vehicles. The VIN printed on the Federal Certification label may not match the actual VIN on the vehicle. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”
Remedy
Volkswagen will notify owners, and dealers will install a correct certification label, free of charge. This recall began July 9, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 01E7.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Repair Available – Safety Recall 01E7 / Compliance Label
| This notice is for: |
| |||||||||||||||
| Date: | July 08, 2020 | |||||||||||||||
| Issue: | The Vehicle Identification Number (VIN) printed on the certification label may not match the VIN stamped on the vehicle. This is noncompliant with regulatory requirements. If the stamped vehicle identification number (VIN) does not match the VIN on the Vehicle Certification Label, owners may be unable to tell if their vehicle is under an important safety recall, possibly exposing them to an increased risk of a crash, fire or injury. | |||||||||||||||
| Repair: |
| |||||||||||||||
| Parts Allocation: | Due to the small number of affected vehicles, there will be no parts allocation. | |||||||||||||||
| Affected Vehicles |
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. | |||||||||||||||
| Notes: |
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. |
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
01E7_DLR_LAUNCH
Safety Recall
Code: 01E7
| Subject | Certification Label | |||||||||||||||
| Release Date | July 09, 2020 | |||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
| |||||||||||||||
| Problem Description | The Vehicle Identification Number (VIN) printed on the certification label may not match the VIN stamped on the vehicle. This is noncompliant with regulatory requirements. If the stamped vehicle identification number (VIN) does not match the VIN on the Vehicle Certification Label, owners may be unable to tell if their vehicle is under an important safety recall, possibly exposing them to an increased risk of a crash, fire or injury. | |||||||||||||||
| Corrective Action | Replace certification label. | |||||||||||||||
| Code Visibility | On or about July 09, 2020, the campaign code will be applied to affected vehicles. | |||||||||||||||
| Owner Notification | Owner notification will take place in July 2020. Owner letter examples are included in this bulletin for your reference. | |||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. |
Label Ordering Information
| Initial Allocation:
NO | Due to the small number of affected vehicles there will be no label allocation. |
| Label Ordering:
Compliance Label Ordering Portal
| Labels can be ordered through the Compliance Label Ordering Portal. Please have the VIN(s) you are ordering for available when you place your order.
• Labels must be ordered by VIN through the Compliance Label Ordering Portal on www.vwhub.com. • Since these labels are VIN-specific, it may take a day or two to receive the label. Please schedule your customer accordingly. |
| Criteria | Part Number | Quantity | Part Description |
| 01 | 7D0000279B | 1 | Safety certification label |
| NOTE: Labels are provided free of charge | |||
Claim Entry Instructions
| The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
| |||
| Service Number | 01E7 (Number 0, not letter O) | ||
| Damage Code | 0099 | ||
| Parts Vendor Code | WWO | ||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 | ||
| Causal Indicator | Mark labor* as causal | ||
| Vehicle Wash/Loaner | Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen | ||
| Criteria I.D. | 01 | ||
| LABOR | |||
| Labor Op | Time Units | Description | |
| 0105 35 99 | 20 | Document existing safety certification label | |
| 0105 23 99 | 10 | Install safety certification label | |
| NOTE: Labels are provided free of charge | |||
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V372
Subject: Safety Recall 01E7 – Certification Label
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2018 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The Vehicle Identification Number (VIN) printed on the Federal certification label may not match the VIN on the vehicle. This is noncompliant with the requirements of 49 CFR Part 567, “Certification.” If the stamped vehicle identification number (VIN) does not match the VIN on the Vehicle Certification Label, owners may be unable to tell if their vehicle is under an important safety recall, possibly exposing them to an increased risk of a crash, fire or injury. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will replace the certification label on your vehicle. Your dealer will need to order this label especially for your vehicle. Once the dealer has the label, the work will take less than one hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298. |
| Checking your vehicle for open Recalls and Service Campaigns | To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool. |
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Customer Letter Example (Canada)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2020-286
Subject: Safety Recall 01E7 – Certification Label
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
| What is the issue? | The Vehicle Identification Number (VIN) printed on the certification label may not match the VIN stamped on the vehicle. This is noncompliant with regulatory requirements. If the stamped vehicle identification number (VIN) does not match the VIN on the Vehicle Certification Label, owners may be unable to tell if their vehicle is under an important safety recall, possibly exposing them to an increased risk of a crash, fire or injury. |
| What will we do? | To correct this defect, your authorized Volkswagen dealer will replace the certification label on your vehicle. Your dealer will need to order this label especially for your vehicle. Once the dealer has the label, the work will take less than one hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. |
| What should you do? | Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. |
| Lease vehicles and address changes | If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. |
| Can we assist you further? | If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca. |
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
- Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
- Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
- Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.
- All Safety Recalls must be completed prior to completing this campaign.
- Proceed to Section B.
| NOTE |
|
Section B – Repair Procedure
- Open the driver front door.
- Locate the “Safety Certification” label on the lower B-pillar.
CRITICAL REPAIR STEPS
STOP!
1. TAKE A CLEAR PHOTO OF THE EXISTING SAFETY CERTIFICATION LABEL.
2. ALL TEXT MUST BE CLEARLY VISIBLE.
3. CREATE A VTA WEB CONTACT AND ATTACH THE PHOTO TO THE CASE.
4. IF THE PHOTO IS NOT DOCUMENTED, THE CLAIM WILL NOT BE PAID.
- Clean the surface of the existing label.
- Peel the new label off the backing paper.
- Affix the new label over the existing label.
- Ensure minimal air bubbles are created when installing the new label.
| NOTE |
|
Proceed to Section C
Section C – Campaign Completion Label
Install Campaign Completion Label
- Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | GOLF | 2018 |
9 Associated Documents
Recall Acknowledgement
RCAK-20V372-1418.pdf 244.249KB
Recall 573 Report – Amendment 1
RCLRPT-20V372-4742.PDF 215.297KB
ISSUED Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc)
RCMN-20V372-8286.pdf 168.447KB
Remedy Instructions and TSB
RCRIT-20V372-8952.pdf 404.469KB
Defect Notice 573 Report
RCLRPT-20V372-7884.PDF 215.052KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V372-6921.PDF 211.14KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V372-9072.PDF 211.32KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V372-6589.PDF 211.237KB
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