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August 26, 2020 NHTSA CAMPAIGN NUMBER: 20V504000
Driver’s Side Headlight Aimed Too Low/FMVSS 108
A headlight aimed incorrectly aimed reduces the driver’s visibility, increasing the risk of a crash.
NHTSA Campaign Number: 20V504
Manufacturer Volkswagen Group of America, Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 11
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Atlas Cross Sports and 2021 Atlas vehicles. The driver’s side headlight may have been aimed too low during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Volkswagen will notify owners, and dealers will adjust the driver’s side headlight, free of charge. The recall began September 9, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 94N7.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volkswagen has a Recall
Compliance Recall – USA
Code: 94N7
| Subject | Driver Headlight Aim | |||||||||||||||
| Release Date | September 03, 2020 | |||||||||||||||
| Affected Vehicles |
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
|
|||||||||||||||
| Problem Description | The driver side headlight may have been aimed too low during vehicle production. This makes the headlight noncompliant with FMVSS 108, Lamps, Reflective Devices, and Associated Equipment. A headlight that is incorrectly aimed can reduce driver visibility, increasing the risk of a crash. | |||||||||||||||
| Corrective Action | Adjust the driver side headlight aim to meet regulatory requirements. | |||||||||||||||
| Code Visibility | On or about September 03, 2020, the campaign code will be applied to affected vehicles. | |||||||||||||||
| Owner Notification | Owner notification will take place in September 2020. Owner letter examples are included in this bulletin for your reference. | |||||||||||||||
| Additional Information | Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com. |
Claim Entry Instructions
| The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order. If customer refused campaign work:
|
|||
| Service Number | 94N7 | ||
| Damage Code | 0099 | ||
| Parts Vendor Code | WWO | ||
| Claim Type | Sold vehicle: 7 10
Unsold vehicle: 7 90 |
||
| Causal Indicator | Mark labor as causal | ||
| Vehicle Wash/Loaner | Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. | ||
| Criteria I.D. | 01 | ||
| LABOR | |||
| Labor Op | Time Units | Description | |
| 9415 13 99 | 30 | Adjust left (driver) front headlight | |
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V504
Subject: Compliance Recall 94N7 – Driver Headlight Aim
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2020-2021 Volkswagen vehicles fail to conform to FMVSS 108, Lamps, Reflective Devices, and Associated Equipment. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The driver side headlight may have been aimed too low during vehicle production. This makes the headlight noncompliant with FMVSS 108, Lamps, Reflective Devices, and Associated Equipment. A headlight that is incorrectly aimed can reduce driver visibility, increasing the risk of a crash.
What will we do?
To correct this noncompliance, your authorized Volkswagen dealer will adjust the driver side headlight aim to meet regulatory requirements. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-adealer.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Repair Overview
- Adjust left (driver) front headlight
Aligning Left (driver) Headlamp
- The following pre-conditions must be met prior to aligning the left (driver) headlamp:
-
- Tire pressure OK
-
- The headlamp glass must not be damaged or dirty.
-
- Reflectors and light sources OK o Move vehicle back and forth for a few meters or bounce the front and rear of vehicle several times up and down to settle the springs.
-
- The vehicle and the headlamp adjusting unit must be on level ground.
-
- Vehicle or headlamp adjusting unit must be aligned.
-
- Angle dimension must be set.
-
- The headlamp adjusting unit if equipped must be located in the correct adjustment mode.
-
- Pay attention to the Headlamp Adjusting Unit Owner’s Manual.
-
- The current software for the Headlamp Adjusting Unit -VAS621001- is available on the homepage of the manufacturer.
NOTE
The designation VOR is visible on the headlamp from the exterior.
The sideways/lateral adjustment is sealed on SAE headlamps.
Angle dimension for SAE VOR LED headlamp:
| Fuel Gauge Level | Angle Dimension |
| 0 to ½ | 0.1% |
| ½ to Full | 0.0% |
- Observe the fuel level to determine the correct Angle Dimension.
- Check if the right level cut-off line contacts the dividing line <2> on the headlamp adjusting unit test surface.
LED Headlamp, Adjusting, Version 1
1 – Lateral adjustment
2 – Height adjustment
- Turn the adjusting screw for height adjustment <2> until the correct setting is achieved.
CAUTION
The lateral adjustment should be sealed. DO NOT attempt to make a lateral adjustment.
LED Headlamp, Adjusting, Version 2
1 – Lateral adjustment
2 – Height adjustment
- Turn the height adjustment adjusting screw <1> until the correct setting is achieved.
CAUTION
The lateral adjustment should be sealed. DO NOT attempt to make a lateral adjustment.
SEOCONTENT-START
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Required Tools
Headlight Aimer – Image Processing
-621001US-
(or equivalent)
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.
• Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. All Rights Reserved.
September 2020 94N7 Page 9 of 9
Section C – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
************************************************************************************************************
VOLKSWAGEN DEALER COMMUNICATION – USA
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 94N7_DLR_LAUNCH
Repair Available – Compliance Recall 94N7 / Driver Headlight Aim
This notice is for: Dealer Principal
General Manager
Sales Managers
Service Manager
Parts Manager
Service Consultant
Warranty Administrator
Technicians
Date: September 02, 2020
Issue: The driver side headlight may have been aimed too low during vehicle production. This
makes the headlight noncompliant with FMVSS 108, Lamps, Reflective Devices, and
Associated Equipment. A headlight that is incorrectly aimed can reduce driver visibility,
increasing the risk of a crash.
Repair: REPAIR AVAILABLE – September 03, 2020 / Adjust the driver side headlight aim
to meet regulatory requirements.
See ELSA/ServiceNet for complete repair & claiming instructions
Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.
Parts Department: No parts needed.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2021 2021 ATLAS 5
USA 2020 2020 ATLAS CROSS SPORT 6
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes: Schedule owner repairs immediately
Owner mailing – September 2020
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| VOLKSWAGEN | ATLAS | 2021 |
| VOLKSWAGEN | ATLAS CROSS SPORT | 2020 |
9 Associated Documents
Recall Quarterly Report #4, 2021-2
RCLQRT-20V504-3140.PDF 211.439KB
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ISSUED Owner Notification Letter(Part 577) – 94N7_VW Customer
RCONL-20V504-3375.pdf 103.376KB
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Recall Quarterly Report #3, 2021-1
RCLQRT-20V504-1931.PDF 211.335KB
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Remedy Instructions and TSB
RCRIT-20V504-9412.pdf 390.266KB
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Manufacturer Notices(to Dealers,etc) – Date: September 02, 2020 94N7_VW Dealer Launch Notice _USA
RCMN-20V504-6769.pdf 195.241KB
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Recall Acknowledgement
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V504-7512.PDF 211.153KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20V504-7840.PDF 211.253KB
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Recall Quarterly Report #5, 2021-3
RCLQRT-20V504-4817.PDF 211.548KB
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Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V504&docType=RCL
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