Safety Recall 24Gi / Fuel Rail – 2016-2018 Volkswagen Jetta

SEOCONTENT-START

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
If you should have any questions about this communication, please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass
mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
24Gi USA
Form No. F_3.4_AHQ-CP-C_054 Rev. 4.0
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle:
<VIN>
<MODELYEAR> <BRAND> <MODEL>
NHTSA: 20V648
Volkswagen Recall: 24Gi – Fuel Rail
INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE
A recall repair is not yet available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain Volkswagen vehicles. Our records show
that you are the owner of a vehicle affected by this action.
About this recall: The fuel rail bolts on affected vehicles may become loose over time. This can result in
a fuel leak. Leaking fuel, in the presence of an ignition source, may result in a vehicle
fire.
A recall repair is not yet
available.
We will send another letter as soon as the recall work can be completed on your
vehicle. The recall remedy is expected to become available during the first quarter of
2021.
What you can do now: Please do not contact your dealer about this recall unless you believe your vehicle has
the condition described in this letter.
If you notice a fuel odor or see leaking fuel coming from the engine compartment,
please contact your authorized Volkswagen dealer immediately for an inspection/repair
appointment.
Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available
as soon as possible. We apologize for any inconvenience this letter may cause.
Sincerely,
Volkswagen Customer Protection
Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
Si tiene alguna pregunta sobre este comunicado, póngase en contacto con nosotros mediante su medio de comunicación preferido en
www.vw.com/contact o por teléfono al 800-893-5298. Si aún no obtuvo una respuesta satisfactoria, puede presentar una queja en la
siguiente dirección: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC
20590. También puede llamar a la línea directa gratuita de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153), o bien ingresar a
https://www.safercar.gov.
Si desea comprobar la elegibilidad de su vehículo para una reparación en el marco de esta o de cualquier otra campaña de llamada a revisión
o de servicio, visite www.vw.com/owners/recalls e ingrese el número de identificación del vehículo (VIN) en la herramienta Recall/Service
Campaign Lookup (Búsqueda de campañas de llamada a revisión o de servicio).
Si usted es el arrendador y propietario registrado del vehículo identificado en esta campaña, la ley exige que reenvíe esta carta de inmediato
al arrendatario por correo de primera clase en el plazo de diez (10) días a partir de su recepción. Si cambió su dirección o vendió el vehículo,
complete la tarjeta prepagada de respuesta del propietario que se encuentra adjunta y envíenosla para que podamos actualizar nuestros
registros.
24Gi EE. UU.
Formulario No. F_3.4_AHQ-CP-C_054 Rev. 4.0
CAMPAÑA DE LLAMADA A REVISIÓN IMPORTANTE
<MES AÑO>
<NOMBRE DEL CLIENTE>
<DIRECCIÓN DEL CLIENTE>
<CIUDAD ESTADO CÓDIGO POSTAL DEL
CLIENTE>
Este aviso corresponde a su vehículo:
<VIN>
<AÑO MODELO> <MARCA> <MODELO>
NHTSA: 20V648
Campaña de llamada a revisión de Volkswagen:
24Gi: Riel de combustible
AVISO DE CAMPAÑA DE LLAMADA A REVISIÓN PROVISIONAL DE SU
VEHÍCULO POR MOTIVOS DE SEGURIDAD
El servicio de reparación aún no está disponible
El presente aviso se le envía de acuerdo con la Ley Nacional de Tráfico y Seguridad con Vehículos Motorizados de
EE. UU. Volkswagen determinó que existe un defecto relacionado con la seguridad de los vehículos motorizados en
determinados vehículos Volkswagen. Nuestros registros indican que usted es propietario(a) de uno de los vehículos
afectados por esta medida.
Acerca de esta campaña
de llamada a revisión:
Los pernos del riel de combustible de los vehículos afectados pueden aflojarse con el
tiempo. Esto puede provocar una fuga de combustible. Dicha fuga podría ocasionar un
incendio del vehículo ante la presencia de una fuente de ignición.
El servicio de reparación
aún no está disponible.
Enviaremos otra carta tan pronto como pueda realizarse el servicio de reparación en
su vehículo. Se espera que el servicio de reparación esté disponible durante el primer
trimestre de 2021.
Qué puede hacer ahora: No se comunique con el concesionario por esta reparación a menos que crea que su
vehículo tenga la condición descrita en esta carta.
Si siente olor a combustible o ve una fuga de combustible proveniente del
compartimento del motor, comuníquese de inmediato con un concesionario
Volkswagen autorizado para programar una cita de inspección o reparación.
Su seguridad y la de sus pasajeros es nuestra prioridad principal y estamos trabajando para que haya un servicio
de reparación disponible cuanto antes. Nos disculpamos por cualquier inconveniente que esta carta pueda
causarle.
Atentamente,
Defensa del Consumidor de Volkswagen

********************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 1 of 31
Safety Recall
Code: 24Gi REVISION
Subject Fuel Rail Bolts
Release Date April 30, 2021
REVISION SUMMARY Updated parts information. Either injector part number can be used for all model
years
Affected Vehicles Country Beginning
Model Year
Ending Model
Year Vehicle Vehicle
Count
USA 2016 2018 JETTA 218,192
CAN 2016 2017 JETTA 33,414
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair
under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be
completed at the same time the vehicle is in the workshop for this campaign.
Problem Description The fuel rail bolts on affected vehicles may become loose over time. This can result in a
fuel leak. Leaking fuel, in the presence of an ignition source, may result in a vehicle fire.
Corrective Action Replace the affected fuel rail bolts and, if necessary, replace the fuel rail.
Precautions If this condition is present in the vehicle, owners may notice a fuel odor or see leaking fuel
coming from the engine compartment. Owners experiencing this condition with their vehicle
are advised to contact an authorized Volkswagen dealer without delay to make
arrangements to have the vehicle inspected/repaired.
Code Visibility On or about February 21, 2021, the campaign code was applied to affected vehicles.
Owner Notification Owner notification took place in March 2021. Owner letter examples are included in this
bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service,
Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a
new motor vehicle or any new or used item of motor vehicle equipment (including a tire)
covered by this notification under a sale or lease until the defect or noncompliance is
remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that
contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned
vehicles in their inventory which are involved in a safety or compliance recall until the
defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed
before delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 2 of 31
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 3 of 31
Parts Information
Criteria Quantity Part Number P.O.C. Part Description
Ordering Method
(see desciptions
below)
X4
4 N -105-464-03 TORX SCREW Allocation
4 036-129-717-E GASKET Allocation
1 WHT-001-386 GASKET (O-RING) Allocation
1 WHT-003-247 WASHER (O-RING) Allocation
Up to 8 L See ETKA/POC G13 COOLANT See Parts on Command
Add ONLY if fuel rail bolts are found loose or broken:
STOP!
Do not order the following parts unless they are absolutley needed!
The expected need for the following parts is less than 1%. Ordering
parts unnecessarily will cause delays.
1 04E-133-320-D FUEL DISTR (fuel rail) VIN to Order
4
04E-906-036-Q
or
04E-906-036-AF
INJECTOR (either part number can be
used based on part availability)
VIN to Order
4 04E-133-036-A SUPP. PART UOL
1 04E-130-241-AR PIPE VIN to Order
Parts Control Type:
Allocation
Parts allocation will occur once per week with planned delivery on Fridays. Allocation
will occur for 8 weeks then will transition to Upper Order Limits. Allocation requests for
additional parts will not be accepted.
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
 US Dealers – use AVA
 CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Parts Control Type:
Upper Order Limit (UOL)
Parts will be managed with a weekly Upper Order Limit. Please see Parts On
Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool (below) to view
your potential VIN population.
Repair Projection Tool:
(right click to open)
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 4 of 31
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number 24Gi
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator Mark OVAL SOCKET HEAD BOLT WITH HEX DRIVE* as causal part
Vehicle Wash/Loaner Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.
Criteria I.D. X4
Remove intake manifold, inspect fuel rail bolts, no bolts were found loose; replace fuel
rail bolts
LABOR
Labor Op Time Units Description
2441 35 99 200 Replace fuel rail bolts
PARTS
Quantity Part Number Description
4.00 N 10546403 OVAL SOCKET HEAD BOLT WITH HEX
DRIVE*
4.00 036129717E GASKET
Up to 40.00 G 013A8JS0 COOLANT ADDITIVE
1.00 WHT001386 GASKET
1.00 WHT003247 SEAL RING
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 5 of 31
-OR- Remove intake manifold, inspect fuel rail bolts, one or more bolts found loose; replace
fuel rail bolts, fuel rail and fuel injectors
LABOR
Labor Op Time Units Description
2441 55 99 260 Replace fuel rail bolts, fuel rail and injectors
PARTS
Quantity Part Number Description
4.00 N 10546403 OVAL SOCKET HEAD BOLT WITH HEX
DRIVE*
4.00 036129717E GASKET
1.00 04E130241AR PIPE
4.00 04E133036A SUPPORT PART
1.00 04E133320D FUEL RAIL
4.00
04E906036Q
or
04E906036AF
INJECTOR
Up to 40.00 G 013A8JS0 COOLANT ADDITIVE
1.00 WHT001386 GASKET
1.00 WHT003247 SEAL RING
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 6 of 31
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V648
Subject: Safety Recall 24Gi – Fuel Rail Bolts
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2016-2018 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue? The fuel rail bolts on affected vehicles may become loose over time. This can result
in a fuel leak. Leaking fuel, in the presence of an ignition source, may result in a
vehicle fire.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the affected fuel
rail bolts and, if necessary, replace the fuel rail. This work will take a few hours to
complete and will be performed for you free of charge. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Precautions you should
take
If this condition is present in the vehicle, owners may notice a fuel odor or see leaking
fuel coming from the engine compartment. Owners experiencing this condition with
their vehicle are advised to contact an authorized Volkswagen dealer without delay to
make arrangements to have the vehicle inspected/repaired.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, the
law requires you to forward this letter immediately via first-class mail to the lessee
within ten (10) days of receipt. If you have changed your address or sold the vehicle,
please fill out the enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 7 of 31
Customer
Customer Letter Example (Canada)
Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2020-502
Subject: Safety Recall 24Gi – Fuel Rail Bolts
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you
that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the
owner of a vehicle affected by this action.
What is the issue? The fuel rail bolts on affected vehicles may become loose over time. This can result
in a fuel leak. Leaking fuel, in the presence of an ignition source, may result in a
vehicle fire.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the affected fuel
rail bolts and, if necessary, replace the fuel rail. This work will take a few hours to
complete and will be performed for you free of charge. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall repair.
Precautions you should
take
If this condition is present in the vehicle, owners may notice a fuel odor or see leaking
fuel coming from the engine compartment. Owners experiencing this condition with
their vehicle are advised to contact an authorized Volkswagen dealer without delay to
make arrangements to have the vehicle inspected/repaired.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you
shall forward this letter (and any subsequent notice, if applicable) to the lessee within
ten (10) days of receipt. If you have changed your address or sold the vehicle identified
in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us
so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 8 of 31
Repair Overview
 Inspect fuel rail bolts and replace fuel rail and
injectors, if necessary.
NOTE
 These repair instructions may differ from the labor operations and labor times listed in ELSA.
 Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
 This procedure must be read in its entirety prior to performing the repair.
 Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
 Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
 When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 9 of 31
Required Tools
Hose Clamps – Up To
25mm
-3094-
(or equivalent)
Hose Clip Pliers
-VAS6362-
(or equivalent)
Intake Manifold Release
Tool
-T10527-
Engine Bung Set
-VAS6122-
(or equivalent)
Socket – 27mm
-T40218-
(or equivalent)
Feeler Gauge
-VAS241007-
(or equivalent)
Elbow Assembly Tool
-T10118-
Injector/Combustion
Chamber Seal Tool Set
-T10133CContinued
on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 10 of 31
Torque Wrench
5-50Nm
-VAG1331A-
(or equivalent)
Diesel Engine Tool Set –
17mm
-T10395B-
(or equivalent)
Cooling System Charge
Kit
-VAS6096-
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 11 of 31
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
 Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
 Confirm the Campaign/Action is open <arrow
1>. If the status is closed, no further work is
required.
 Note the Applicable Criteria ID <arrow 2> for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date <arrow 3>. The oldest should be performed
first.
 All Safety Recalls must be completed prior
to completing this campaign.
 Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 12 of 31
Section B – Removing Intake Manifold
Remove air filter housing:
 Remove vacuum hose <2> from air filter
housing <1>.
 Loosen spring clamps <3> and <4>.
 Pull the air filter housing <1> upward off of the
ball pins and off of the air duct hoses.
 Remove the air filter housing from the ball pin
<C>.
 Remove the air filter housing from the ball pins
<B and A>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 13 of 31
Drain engine coolant:
CAUTION
The cooling system is under pressure when the
engine is warm. Risk of scalding due to hot
steam and hot coolant.
Scalding the skin and other parts of the body is
possible.
 Wear safety gloves.
 Wear protective eyewear.
 Reduce the pressure by covering the coolant
expansion tank cap with a cloth and carefully
opening it.
 Remove noise insulation.
o See ELSA Repair Manual: Repair
manual > Body Exterior > 66 Exterior
Equipment > Noise Insulation > Noise
Insulation, Removing and Installing,
Gasoline Engine
 Drain the coolant:
o See ELSA Repair Manual: Repair
manual > Engine > 4-Cylinder Fuel
Injection Engine (1.4L Engine, 4V,
EA211, Turbocharger) > 19 Cooling
System > Coolant System/Coolant >
Coolant, Draining and Filling
Disconnect EVAP line <3>:
 First push the hose coupling <1> downward in
direction of <arrow A>.
 Then press the release buttons in direction of
<arrows B>.
 Then remove the hose coupling upward with
the release buttons pressed.
 Free up EVAP line <3> from the hose clips on
the timing cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 14 of 31
Free up vacuum hose:
 Open the retainer in direction of <arrow> and
remove the vacuum hose <1> using a pick
tool, for example
 Free up the vacuum hose on the air duct pipe
<2>.
Disconnect hoses from air duct pipe:
CAUTION
Risk of Consequential Damage
Use extreme care when removing connections from
the air duct pipe.
Ensure the vacuum hose <1> and EVAP line <3>
are disconnected before attempting to remove the
air duct pipe <3>
 Unclip vacuum hose <1> from air duct pipe
<3>.
 Release locking tabs using a small screwdriver
or pick and disconnect EVAP line <2> from air
duct pipe <3>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 15 of 31
Remove air duct pipe:
CAUTION
Risk of Consequential Damage
Use extreme care when releasing the retainers for
the air duct pipe.
Avoid rocking the air duct pipe back and forth when
removing.
 Remove the connector from the Charge Air
Pressure Sensor -GX26-.
 Release the retainers <arrows> using the
-T10527- and -T10527/1-.
 Release the catches using the -T10527- and
remove the air duct pipe.
 Seal the open connections with clean plugs
from the -VAS6122- .
Prepare intake manifold for removal:
 Remove the bolt <1> and loosen the clamps
<arrows>.
 Remove the coolant hoses.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 16 of 31
 Disconnect the connectors:
1. For EVAP Canister Purge Regulator Valve
1 -N80-
2. For the Throttle Valve Control Module
-GX3-
3. For Intake Manifold Sensor -GX9-
 Ignore the <arrow> in the image.
 Press the release buttons and remove the
EVAP canister hose <2>.
 Unclip the fuel supply line <5> and the coolant
line <6> from the intake manifold and move
them to the side.
 Disconnect the connector <1> from the Fuel
Pressure Sensor -G247-.
 Disconnect the connector from the oil pressure
switch.
 Vacuum any debris that has accumulated on
top of the intake manifold
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 17 of 31
Remove intake manifold:
 Loosen the clamps <2> and remove the
coolant hoses.
 Remove the bolts <arrows>.
 Remove the intake manifold <1>.
Seal openings:
 Seal openings in cylinder head with clean, lint
free shop rags.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 18 of 31
Section C – Inspecting Fuel Rail Bolts
The inspection will consist of three steps:
 All four fuel rail bolts must be inspected.
Step 1 – Visual inspection for broken bolt,
obviously loose bolts, exposed injector seal.
Step 2 – Check for loose bolts by hand.
Step 3 – Carry out a gap test.
Inspection Step 1 (visual inspection):
 Visually inspect all four fuel rail bolts for broken
bolts or bolts that have backed out and are
obviously loose <arrow A>.
 Visually inspect for signs that the fuel rail is
pulling away from the cylinder head and
exposing the fuel injector seal <arrow B>.
 If any of the four bolts are broken or loose, or
a fuel injector seal is exposed:
o The fuel rail and injectors must be
replaced.
o Proceed to Section D.
 If all four bolts pass the first inspection,
proceed to Inspection Step 2.
Inspection Step 2 (check for loose bolts by hand):
 Check for loose fuel rails bolts by hand,
without using tools.
 All four fuel rail bolts must be checked.
 If any of the four bolts are loose:
o The fuel rail and injectors must be
replaced.
o Proceed to Section D.
 If all four bolts pass the second inspection,
proceed to Inspection Step 3.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 19 of 31
Inspection Step 3 (gap test):
NOTE
It may be possible that a fuel rail bolt is loose, but
the pressure of a damaged fuel rail bracket prevents
the bolt from be loosened by hand.
 ALL FOUR FUEL RAIL BOLTS MUST BE
INSPECTED.
 Check the gap between the cylinder head and
the back side of the fuel rail bracket using a
0.1 mm feeler gauge.
NOTE
For illustration purposes, a standard piece of printer
paper was used. Using a 0.1 mm feeler gauge is the
preferred method, although a piece of standard
printer paper will also work.
 If the feeler gauge passes between the
cylinder head and fuel rail bracket and stops at
the fuel rail bolt, this is evidence that the bolt
has loosened (fig. 2).
 If any bolt fails the gap test:
o The fuel rail and fuel injectors must be
replaced.
o Proceed to Section D.
 If the feeler gauge does not pass between the
cylinder head and fuel rail bracket, the
connection is OK (fig. 1). Move on to the next
connection.
 If all four fuel rail bolts have passed all three
inspection steps:
o The fuel rail bolts must be replaced
one at a time.
o Proceed to the next step.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 20 of 31
Replacing fuel rail bolts:
CAUTION
Critical Torque Specification
To avoid any potential comebacks, the bolts must
be torqued correctly and in the correct sequence.
Part Number Part Description
N -105-464-03 Fuel rail bolt (x4)
 Replace and torque fuel rail bolts one at a
time in the sequence <1> through <4>.
 Torque new bolts to 8 Nm + 90°.
Proceed to Section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 21 of 31
Section D – Replacing Fuel Rail and Fuel Injectors
Remove fuel pump fuse:
DANGER
RISK OF FIRE!!
At no time should the following occur while the fuel
system is opened:
 Ignition be turned on
 Front doors opened
 Engine attempted to be started
Removal of the fuse for the fuel pump control
module will prevent inadvertent activation of the fuel
pump if the front doors are opened or if the ignition
is turned on.
 Access the SC fuse panel <1>.
 Remove fuse SC 47 <arrow>.
WARNING
The fuel system is under pressure.
Risk of injury from fuel spraying out.
 Wear protective eyewear.
 Wear safety gloves.
 Reduce the pressure: place clean cloths around
the connection point and carefully open the
connection point.
CAUTION
Risk of Repeat Repair
Pay attention so that no dirt enters the open fuel
line connections.
Remove high pressure pipe:
 Place a cloth underneath to catch escaping
fuel.
CAUTION
Risk of Repeat Repair
To avoid damage to the high pressure fuel pump
union, the union (if equipped) must be counter-held
when removing or installing the high pressure pipe.
 Counterhold the union (if equipped) on the
high pressure fuel pump.
 Remove the union nuts <arrows> and the high
pressure pipe.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 22 of 31
Remove fuel pressure sensor and fuel rail:
 Remove the Fuel Pressure Sensor -G247- <1>
using the -T40218-.
 Remove the bolts <arrows> and pull the fuel
rail off the fuel injectors.
Remove fuel injectors:
 Pry the support ring <1> off the fuel injector
with a screwdriver <2>.
 Push the -T10133/18- over the fuel injector.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 23 of 31
 Carefully hit the sleeve to loosen the fuel
injector.
 Use a torque wrench adjusted to 5 Nm to
remove the fuel injector.
 Position the -T10133/19- on the groove on the
fuel injector.
 Position the -T10133/16A- on the puller.
 Turn the bolt and remove the fuel injector <1>.
 If the tightening specification limit of 5 Nm is
reached without the fuel injector loosening,
remove the puller again and start again.
 Loosen the fuel injector using the sleeve.
 Repeat this on each fuel injector.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 24 of 31
Clean fuel injector hole:
 Clean the hole in the cylinder head with the
-T10133/4-.
 Use a clean towel to clean combustion residue
from the groove for the combustion chamber
seal and the fuel injector shaft.
Install new fuel injectors:
Part Number Part Description
04E-906-036-Q
or
04E-906-036-AF
Injector (x4) (either part
number can be used based
on part availability)
04E-133-036-A Support Ring (x4)
 Installation is the reverse order of removal.
 Support ring <5> must be replaced.
 The new fuel injector has seals <1>, <3> and
<4> pre-installed.
 Coat O-ring <4> with clean engine oil before
installing fuel injector.
 Combustion chamber seal <1> must NOT be
oiled.
CAUTION
Risk of Repeat Repair
To avoid repeat repairs:
 O-ring <4> must be coated with clean engine oil
 Combustion chamber seal <1> must NOT be
oiled.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 25 of 31
Install new fuel rail with new fuel rail bolts:
Part Number Part Description
04E-133-320-D Fuel Rail
N -105-464-03 Fuel rail bolt (x4)
 Installation in the reverse order of removal.
CAUTION
Critical Torque Specification
 To avoid any potential comebacks, the bolts
must be torqued correctly and in the correct
sequence.
 Use extreme care when installing fuel rail onto
fuel injectors to avoid damaging seals.
 Install fuel rail onto the fuel injectors with even
pressure
 Install and torque fuel rail bolts one at a time
in the sequence <1> through <4>.
 Torque new bolts to 8 Nm + 90°.
 Install fuel pressure sensor <A> and torque to
22 Nm.
o Do not coat the thread on the fuel
pressure sensor.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 26 of 31
Install new high pressure pipe:
Part Number Part Description
04E-130-241-AR Pipe
CAUTION
Risk of Repeat Repair
The high pressure pipe must be aligned properly
with the high pressure pump and the fuel rail. It must
not be on an angle when tightening.
 Coat the thread on the union nut with clean
engine oil.
 Tighten the high pressure pipe union nuts
<arrows> by hand, making sure they are
seated without tension.
CAUTION
Critical Torque Specification
 The union nuts <arrows> must be torqued to the
correct specification. Otherwise, a fuel leak
could occur.
 To avoid damage to the high pressure fuel
pump union, the union (if equipped) must be
counter-held when applying the final torque on
the high pressure pipe.
 Torque the union nuts to 16 Nm + 45° with the
-VAG1331- and a suitable adapter from
-T10395/A-.
Proceed to Section E.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 27 of 31
Section E – Vehicle Reassembly
Installation is the reverse order of removal:
 Replace the intake manifold seals.
Part Number Part Description
036-129-717-E Intake Manifold Seals (x4)
 Tighten the bolts <arrows> in stages as
follows:
1. Starting in the center and alternating
from side to side, install by hand all the
way in.
2. Starting from the center and
alternating from side to side, torque to
8 Nm.
 Reconnect coolant hoses and EVAP hoses.
 Ensure coolant hose clamps are positioned
correctly.
 Torque coolant pipe bolt <1> to 8 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 28 of 31
 Reconnect all electrical connectors.
 Secure fuel supply line and coolant line.
CAUTION
Risk of Consequential Damage
Use extreme care when reinstalling the air duct
pipe.
Avoid rocking the air duct pipe back and forth when
installing.
 Replace air duct pipe O-rings.
Part Number Part Description
WHT-001-386 44 mm O-ring
WHT-003-247 65 mm O-ring
 Coat O-rings lightly with clean engine oil
before installing air duct pipe <1>.
 Ensure the contact area for the air duct pipe in
the turbo inlet is clean.
 Ensure locking retainers <arrows> are fully
engaged.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 29 of 31
 Reinstall air filter housing.
 Push the air filter housing <1> on the ball pins
<A and B>.
 Then push the air filter housing on the ball pin
<C>.
 The hose connections as well as air duct pipes
and hoses must be free of oil and grease
before installing.
 Use a silicone-free lubricant to mount the air
guide hoses.
Reinstall fuel pump fuse (if removed):
 Reinstall fuse SC 47.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 30 of 31
Fill coolant:
 See ELSA Repair Manual: Repair manual >
Engine > 4-Cylinder Fuel Injection Engine
(1.4L Engine, 4V, EA211, Turbocharger) > 19
Cooling System > Coolant System/Coolant >
Coolant, Draining and Filling
 Install noise insulation in the reverse order of
removal.
o Torque noise insulation screws to 2
Nm.
Proceed to Section F
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
April 2021 24Gi Page 31 of 31
Section F – Campaign Completion Label
Install Campaign Completion Label
 Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section G
Section G – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.

*************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 24Gi_DLR_ADV
Advance Notice – Safety Recall 24Gi / Fuel Rail
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: October 29, 2020
Issue: The fuel rail bolts on affected vehicles may become loose over time. This can result in a
fuel leak. Leaking fuel, in the presence of an ignition source, may result in a vehicle fire.
Precautions If this condition is present in the vehicle, owners may notice a fuel odor or see leaking
fuel coming from the engine compartment. Owners experiencing this condition with their
vehicle are advised to contact an authorized Volkswagen dealer without delay to make
arrangements to have the vehicle inspected/repaired.
Repair:  REPAIR NOT YET AVAILABLE
 Check daily campaign open inventory report or OMD for affected vehicles in
inventory
 Repair every affected inventory vehicle before delivery to consumers.
Affected Vehicles Country
Beginning
Model
Year
Ending
Model
Year
Vehicle Vehicle
Count
USA 2016 2018 JETTA 218,192
CAN 2016 2017 JETTA 33,414
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE**************************************************************************************************************VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 24Gi_DLR_REV_04292021
REVISION – Safety Recall 24Gi / Fuel Rail
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: April 29, 2021
Revision Summary: On April 30, 2021 a revised 24Gi Safety Recall circular will be published with updated
parts information to reflect that either injector part number listed in the circular can be
used for all model years.
Please see the revised circular for Safety Recall 24Gi that will be published in Elsa and
ServiceNet for additional information.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

************************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 24Gi_DLR_LAUNCH
Repair Available – Safety Recall 24Gi / Fuel Rail
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: February 22, 2021
Issue: The fuel rail bolts on affected vehicles may become loose over time. This can result in a
fuel leak. Leaking fuel, in the presence of an ignition source, may result in a vehicle fire.
Precautions If this condition is present in the vehicle, owners may notice a fuel odor or see leaking
fuel coming from the engine compartment. Owners experiencing this condition with their
vehicle are advised to contact an authorized Volkswagen dealer without delay to make
arrangements to have the vehicle inspected/repaired.
Repair:  REPAIR AVAILABLE – February 23, 2021 / Replace the affected fuel rail bolts
and, if necessary, replace the fuel rail.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Allocation: Dealers will be sent an initial, targeted allocation prior to customer notification.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2016 2018 JETTA 218,192
CAN 2016 2017 JETTA 33,414
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – March 2021
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

SEOCONTENT-END