Safety Recall 69BC / Driver Frontal Airbag – 2012-2014 Volkswagen Beetle & Beetle Convertible

SEOCONTENT-START

TOPIC TYPE
RECALL
CODE QUESTION ANSWER
Safety
Recall
69BC
Safety
Recall 69BC
What vehicles
are included in
Safety Recall
69BC?
What is the
safety concern
for Safety Recall
69BC?
The driver’s side air bag inflator may explode
due to propellant degradation occurring after
long-term exposure to high absolute humidity,
high temperatures, and high temperature
cycling. An inflator explosion may result in
sharp metal fragments striking the driver or
other occupants resulting in serious injury or
death.
What is the
repair for Safety
Recall 69BC?
To correct this defect, your authorized
Volkswagen dealer will replace the driver
frontal airbag. This work will take about an
hour to complete and will be performed for you
free of charge. Please keep in mind that your
dealer may need additional time for the
preparation of the repair, as well as to
accommodate their daily workshop schedule.
When will the
repair for Safety
Recall 69BC be
available?
Parts are available now and repairs have
begun. Please contact your authorized
Volkswagen dealer without delay to schedule
this recall repair. To set up an appointment
online, please visit www.vw.com/find-a-dealer.

***********************************************************************************************************

TOPIC TYPE
RECALL
CODE QUESTION ANSWER
Safety
Recall
69BC
Safety
Recall 69BC
What vehicles
are included in
Safety Recall
69BC?
What is the
safety concern
for Safety Recall
69BC?
The driver’s side air bag inflator may
explode due to propellant degradation
occurring after long-term exposure to
high absolute humidity, high
temperatures, and high temperature
cycling. An inflator explosion may
result in sharp metal fragments
striking the driver or other occupants
resulting in serious injury or death.
What is the repair
for Safety Recall
69BC?
To correct this defect, your authorized
Volkswagen dealer will replace the
driver frontal airbag. This work will
take about an hour to complete and
will be performed for you free of
charge. Please keep in mind that your
dealer may need additional time for
the preparation of the repair, as well
as to accommodate their daily
workshop schedule.
When will the
repair for Safety
Recall 69BC be
available?
Parts are available now and repairs
have begun. Please contact your
authorized Volkswagen dealer without
delay to schedule this recall repair. To
set up an appointment online, please
visit www.vw.com/find-a-dealer.

***********************************************************************************************************

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
If you should have any questions about this communication, please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass
mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
69BC USA
Form No. F_3.4_AHQ-CP-C_054 Rev. 4.0
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle:
<VIN>
<MODELYEAR> <BRAND> <MODEL>
NHTSA: 20V785
Volkswagen Recall: 69BC – Driver Frontal Airbag
INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE
A recall repair is not yet available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain Volkswagen vehicles. Our records show
that you are the owner of a vehicle affected by this action.
Why we sent you this
letter.
This is an interim safety recall notice about a recall for your vehicle. It contains
important information you need to know, even though a repair is not yet available.
Please share this letter with everyone who drives your vehicle.
About this recall: The driver’s side air bag inflator may explode due to propellant degradation occurring
after long-term exposure to high absolute humidity, high temperatures, and high
temperature cycling. An inflator explosion may result in sharp metal fragments striking
the driver or other occupants resulting in serious injury or death.
A recall repair is not yet
available.
We will send another letter as soon as the recall work can be completed on your
vehicle. The recall repair is expected to become available in March 2021, once parts
supply permits.
What you can do now: Please do not contact your dealer about this recall; they do not yet have the parts
available to schedule this recall repair for you. As always, if you are experiencing any
issues with your vehicle, please reach out to your authorized Volkswagen dealer for
assistance.
Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available
as soon as possible. We apologize for any inconvenience this letter may cause.
Sincerely,
Volkswagen Customer Protection

***********************************************************************************************************

Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
If you should have any questions about this communication, please reach out to us using your preferred method of communication at
www.vw.com/contact or by calling us at 800-893-5298. If you still cannot obtain satisfaction, you may file a complaint with: The Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter
your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass
mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
69BC USA
Form No. F_3.4_AHQ-CP-C_054 Rev. 4.0
IMPORTANT SAFETY RECALL
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle:
<VIN>
<MODELYEAR> <BRAND> <MODEL>
NHTSA: 20V785
Volkswagen Recall: 69BC – Driver Frontal Airbag
INTERIM SAFETY RECALL NOTICE FOR YOUR VEHICLE
A recall repair is not yet available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain Volkswagen vehicles. Our records show
that you are the owner of a vehicle affected by this action.
Why we sent you this
letter.
This is an interim safety recall notice about a recall for your vehicle. It contains
important information you need to know, even though a repair is not yet available.
Please share this letter with everyone who drives your vehicle.
About this recall: The driver’s side air bag inflator may explode due to propellant degradation occurring
after long-term exposure to high absolute humidity, high temperatures, and high
temperature cycling. An inflator explosion may result in sharp metal fragments striking
the driver or other occupants resulting in serious injury or death.
A recall repair is not yet
available.
We will send another letter as soon as the recall work can be completed on your
vehicle. The recall repair is expected to become available in March 2021, once parts
supply permits.
What you can do now: Please do not contact your dealer about this recall; they do not yet have the parts
available to schedule this recall repair for you. As always, if you are experiencing any
issues with your vehicle, please reach out to your authorized Volkswagen dealer for
assistance.
Your safety and that of your passengers is our highest priority, and we are working to make a recall repair available
as soon as possible. We apologize for any inconvenience this letter may cause.
Sincerely,
Volkswagen Customer Protection
Volkswagen of America, Inc., 3800 Hamlin Road, Auburn Hills, MI 48326
Si usted tiene alguna pregunta acerca de este comunicado, comuníquese con nosotros por el medio de comunicación de su preferencia en
www.vw.com/contact o llamándonos al 800-893-5298. Si aún no queda satisfecho, puede presentar una queja ante: The Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin
costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov.
Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a
revisión, visite www.vw.com/owners/recalls/owners/recalls e ingrese su Número de identificación del vehículo (VIN) en la herramienta de
búsqueda de campañas de servicio o llamado a revisión.
Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta
inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el
vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar
nuestros registros.
69BC USA
Formulario n.º F_3.4_AHQ-CP-C_054 Rev. 4.0
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
<MES AÑO>
<NOMBRE DEL CLIENTE>
<DIRECCIÓN DEL CLIENTE>
<CIUDAD, ESTADO Y CÓDIGO POSTAL DEL
CLIENTE>
Este aviso se aplica a su vehículo:
<VIN>
<AÑO> <MARCA> <MODELO>
Administración Nacional de Seguridad del Tráfico en
las Carreteras (NHTSA): 20V785
Llamado a revisión de Volkswagen: 69BC – Bolsa de
aire delantera del lado del conductor
AVISO DE LLAMADO A REVISIÓN POR SEGURIDAD PROVISIONAL PARA SU VEHÍCULO
Aún no hay una reparación por llamado a revisión disponible
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados.
Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos motorizados en ciertos
vehículos Volkswagen. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta
acción.
Por qué le enviamos
esta carta.
Este es un aviso de llamado a revisión por seguridad provisional para su vehículo.
Contiene información importante que usted necesita saber, incluso si aún no hay una
reparación disponible. Comparta esta carta con todas las personas que conduzcan su
vehículo.
Acerca de este llamado
a revisión:
El inflador de la bolsa de aire del lado del conductor puede explotar debido a la
degradación del propelente posterior a una exposición prolongada a un nivel elevado
de humedad absoluta, altas temperaturas y ciclado a alta temperatura. Una explosión
del inflador puede ocasionar que pequeños fragmentos de metal filoso lleguen hasta el
conductor u otras personas que viajen en el vehículo y les causen lesiones graves o la
muerte.
Aún no hay una
reparación por llamado
a revisión disponible.
Le enviaremos otra carta en cuanto se pueda completar el trabajo del llamado a
revisión de su vehículo. Se espera que la reparación del llamado a revisión esté
disponible en mazo de 2021, una vez que lo permita el suministro de refacciones.
¿Qué puede hacer usted
en este momento?
No se comunique con su concesionaria con respecto a este llamado a revisión, ya que
aún no cuenta con las refacciones disponibles para programar esta reparación por
llamado a revisión. Como siempre, si tiene problemas con su vehículo, consulte a su
concesionaria autorizada Volkswagen para recibir ayuda.
Nuestra prioridad es su seguridad y la de los pasajeros, y estamos trabajando para que la reparación por llamado a
revisión esté disponible cuanto antes. Lamentamos cualquier inconveniente que esta carta le pueda ocasionar.
Atentamente,
Protección al cliente de Volkswagen

***********************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 1 of 16
Safety Recall
Code: 69BC
REVISION
Subject Driver Frontal Airbag
Release Date December 10, 2021
Revision Summary USA ONLY
• Added Rental Car/Loaner program claiming instructions
• Added Appendix for Rental Car/Loaner program FAQs
Affected Vehicles
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle Vehicle
Count
USA 2012 2014 BEETLE 75,198
USA 2012 2014 BEETLE CONVERTIBLE 30,454
CAN 2012 2014 BEETLE 5,147
CAN 2012 2014 BEETLE CONVERTIBLE 1,317
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair
under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be
completed at the same time the vehicle is in the workshop for this campaign.
Problem Description The driver’s side air bag inflator may explode due to propellant degradation occurring after
long-term exposure to high absolute humidity, high temperatures, and high temperature
cycling. An inflator explosion may result in sharp metal fragments striking the driver or other
occupants resulting in serious injury or death.
Corrective Action Replace driver frontal airbag.
Code Visibility On or about March 19, 2021, the campaign code was applied to affected vehicles.
Owner Notification Owner notification took place in March 2021. Owner letter examples are included in this
bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service,
Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a
new motor vehicle or any new or used item of motor vehicle equipment (including a tire)
covered by this notification under a sale or lease until the defect or noncompliance is
remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 2 of 16
that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that
contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned
vehicles in their inventory which are involved in a safety or compliance recall until the
defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed
before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 3 of 16
Parts Information
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On
Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool (below) to view
your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria Quantity Part Number P.O.C. Part Description Ordering Method
AD 1 5C5-880-201-AD 81U Airbag UOL
AE 1 5C5-880-201-AE 81U Airbag UOL
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 4 of 16
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number 69BC
Damage Code 0099
Parts Vendor Code WWO
Claim Type Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator Mark AIRBAG* as causal part
Vehicle Wash/Loaner USA: Do not claim wash under this action. For rental/loaner claiming, see special
coverage claiming section.
Canada: Do not claim wash/loaner under this action
Criteria I.D. AD
LABOR
Labor Op Time Units Description
6958 55 99 40 Replace driver frontal airbag
0150 00 00
Time stated on
diagnostic protocol
(up to 20 TU)
Clear repair related faults
PARTS
Quantity Part Number Description
1.00 5C5880201AD81U AIRBAG*
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 5 of 16
Criteria I.D. AE
LABOR
Labor Op Time Units Description
6958 55 99 40 Replace driver frontal airbag
0150 00 00
Time stated on
diagnostic protocol
(up to 20 TU)
Clear repair related faults
PARTS
Quantity Part Number Description
1.00 5C5880201AE81U AIRBAG*
USA ONLY – Special Coverage Claiming
Rental Car/Loaner Claiming
Criteria I.D. All criteria
– MUST BE CLAIMED ON A SEPARATE LINE –
– DO NOT PUT ON CAMPAIGN CLAIM –
Claim Type: 1SP
Service Number: X176
Damage Code: 0055
Vendor Code: 444
Loaner or Rental
Labor Operation: X176US00
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 6 of 16
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 20V785
Subject: Safety Recall 69BC –Driver Frontal Airbag
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2012-2014 model year Volkswagen
Beetle and Beetle Convertible vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue? The driver’s side air bag inflator may explode due to propellant degradation occurring
after long-term exposure to high absolute humidity, high temperatures, and high
temperature cycling. An inflator explosion may result in sharp metal fragments
striking the driver or other occupants resulting in serious injury or death.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver
frontal airbag. This work will take about an hour to complete and will be performed
for you free of charge. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their daily workshop
schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this
recall repair. To set up an appointment online, please visit www.vw.com/find-adealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, the
law requires you to forward this letter immediately via first-class mail to the lessee
within ten (10) days of receipt. If you have changed your address or sold the vehicle,
please fill out the enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of
communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety
Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 7 of 16
Customer Letter Example (Canada)
Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
Transport Canada Recall: 2021-017
Subject: Safety Recall 69BC –Driver Frontal Airbag
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Volkswagen has
decided that a defect, which relates to motor vehicle safety, exists in certain 2012-2014 model year Volkswagen
Beetle and Beetle Convertible vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue? The driver’s side air bag inflator may explode due to propellant degradation occurring
after long-term exposure to high absolute humidity, high temperatures, and high
temperature cycling. An inflator explosion may result in sharp metal fragments striking
the driver or other occupants resulting in serious injury or death.
What will we do? To correct this defect, your authorized Volkswagen dealer will replace the driver frontal
airbag. This work will take about an hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall
repair.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you
shall forward this letter (and any subsequent notice, if applicable) to the lessee within
ten (10) days of receipt. If you have changed your address or sold the vehicle identified
in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so
we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page
at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 8 of 16
Repair Overview
• Replace driver frontal airbag.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 9 of 16
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
• Confirm the Campaign/Action is open <arrow
1>. If the status is closed, no further work is
required.
• Note the Applicable Criteria ID <arrow 2> for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date <arrow 3>. The oldest should be performed
first.
• All Safety Recalls must be completed prior
to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 10 of 16
Section B – Repair Procedure
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
Disconnect the 12V battery with the ignition
switched ON:
WARNING
Accident risk. When working on pyrotechnic
components (such as airbags and belt tensioners),
the battery must be disconnected with the ignition
switched ON.
• Turn ON the ignition.
• Access the battery.
• Loosen the nut <3>.
• Remove and isolate the battery ground cable
<2> from the battery terminal.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 11 of 16
Replacing driver frontal airbag:
NOTE
• The screwdriver mentioned in the following
should be about 175 mm long and have a blade
width of 7 mm.
• The following describes removing and installing
the airbag unit inside a multifunction steering
wheel.
• Move the steering wheel to the lowest position.
• Adjust the steering wheel depth (reach) so it is
in the fully extended position.
• Turn the steering wheel to the position
illustrated.
• Insert a screwdriver all the way into the hole on
the back of the steering wheel.
• Turn the screwdriver 90° <arrow A>.
• This will release the retainers <1> in the
direction of the <arrow B> for the airbag unit
on the right side of the steering wheel.
NOTE
If it is not a multifunction steering wheel, then the
airbag must be removed from the steering wheel
bezel on the upper edge after actuating the lock.
• Turn the steering wheel 180°.
• Open the retainer for the airbag unit on the left
side of the steering wheel, as described.
• Turn the steering wheel back to its center
position.
• Loosen the airbag unit from the steering
wheel.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 12 of 16
WARNING
Before handling pyrotechnic components (for
example, disconnecting the connector), the person
handling it must “discharge static electricity”. This
can be done by touching the door striker, for
example.
• Release the connector lock and disconnect the
airbag connector <1>.
• Vehicles with multifunction steering wheel:
Release the connector lock and disconnect the
connector <2>.
• Install new airbag in the reverse order of
removal.
Crit. Part Number Part Description
AD, 01 5C5-880-201-AD 81U Airbag
AE, 01 5C5-880-201-AE 81U Airbag
• Connect the airbag connector <1> with the
wiring harness to the back of the airbag unit
<3>.
• The airbag connector must click into place.
• Insert the connector <2> in the connector lock.
This is required only on the multifunction
steering wheel.
• Press the airbag unit <3> into the steering
wheel until it audibly engages.
• Gently pull on the airbag unit to make sure it is
locked securely inside steering wheel on the
left and right sides.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 13 of 16
Reconnect 12V battery:
WARNING
Ignition must be ON when connecting battery. If
pyrotechnic components (e.g. airbag, belt tensioner)
are not repaired correctly, they may deploy
unintentionally after connecting battery. There must
not be anyone inside the vehicle when connecting
the battery.
• Disconnect the connector <2> from the Battery
Monitoring Control Module -J367- <3> (if
equipped).
• Attach the battery ground cable clamp by hand
to the battery negative terminal and torque the
nut <1> to 6 Nm.
• Reconnect the connector to the Battery
Monitoring Control Module -J367- (if
equipped).
• Cycle the ignition off and back on.
• Set clock to local time.
• Activate the convenience open/close
functions.
• Check the DTC memories of all the control
units and erase under-voltage faults if
necessary.
NOTE
• After connecting the battery and switching on
the ignition, the ASR/ESP Control Lamp -K155-
and Electromechanical Power Steering
Indicator Lamp light up continuously. The
indicator lamps switch off automatically after
driving a short distance (less than 100 meters).
This activates Steering Angle Sensor -G85-.
• Once -G85- is activated and the ignition is
cycled, the Start/Stop function (if equipped) will
also start working again and any faults related
to the battery being disconnected should be
able to be cleared.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 14 of 16
Section C – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Appendix C (Mandatory Takata Part
Return Process).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 15 of 16
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
• Pyrotechnic components always contain propellant that generates a gas during combustion. In some
components, there is also a supply of pressurized gas to ensure this gas is generated
• This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components
are triggered by electrical/mechanical igniters.
• Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a
replacement interval.
• Never check with test lamps, voltmeter or ohmmeters.
• Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing
and information systems approved by the manufacturer.
• When replacing pyrotechnic components and the airbag control module, disconnect the battery ground strap
while the ignition is switched on. Then cover the negative terminal.
• Wait 10 seconds after disconnecting the battery.
• The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the
vehicle when doing this.
• Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the
airbags and seat belts.
• Wash your hands after touching ignited pyrotechnic components from the restraint system.
• Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
• Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
• Discharge static electricity before handling pyrotechnic components, for example before disconnecting the
electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
• Install pyrotechnic components immediately after removing them from their transport packaging. If you must
stop working, store the pyrotechnic component in its original transport packaging.
• Do not leave pyrotechnic components lying in the open unattended.
• Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
• Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
• People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
• Pyrotechnic components can trigger unintentionally.
• In the event of deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before
handling.
o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at
least 10 minutes before handling.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2021 69BC Page 16 of 16
Appendix B – Rental Car/Loaner FAQ
TAKATA AIRBAG CLASS ACTION SETTLEMENT DEALERSHIP FAQS
Q: What is an eligible class member entitled to under the Enhanced Rental Car/Loaner Program?
A: Under the Enhanced Rental Car/Loaner Program, VWGoA or Audi of America will provide a rental or loaner
vehicle to every owner or lessee who (i) brings one of the covered recalled vehicles to a Volkswagen or Audi dealer
for completion of the remedy of the recall and (ii) requests a rental/loaner vehicle while awaiting the remedy for the
recall, while the remedy for the recall is in progress, or if there is a delay in performing the remedy for the recall on
the affected vehicle.
Q: Is there any information a customer must provide to participate in the Enhanced Rental Car/Loaner
Program?
A: The customer must provide adequate proof of insurance. If a rental car (as opposed to a loaner car) is provided,
the customer must meet the applicable rental car company’s guidelines, including age restrictions.
Q: How long will a rental or loaner car be provided to an eligible class member under the Enhanced Rental
Car/Loaner Program?
A: The rental/loaner car will be available until the remedy for the recall is performed on the affected vehicle, at
which time the rental/loaner vehicle must be promptly returned to the provider of the rental/loaner vehicle in the
same condition (excepting ordinary wear and tear) as received. Absent extenuating circumstances, the
rental/loaner vehicle must be returned when the recall is completed. And in no event will VWGoA or Audi of
America pay for a rental car or provide a loaner for more than 7 days after the remedy for the recall is completed
on a vehicle.
Q: How early can an eligible class member expect to be provided a rental/loaner car under the Enhanced
Rental Car/Loaner Program?
A: The Enhanced Rental Car/Loaner Program will take effect no later than 30 calendar days following November
10, 2021, the date of the Court’s issuance of an order preliminarily approving the Settlement.
5. Shipping Instructions – Prepare the Pallet
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet as pictured here
• 20 boxes per row/layer (5×4)
• 10 rows/layers per pallet (200 boxes)
c) Shrink-wrap Kits to Pallet
d) Affix Over-pack Label on (1) side of Pallet (Not on Top)
NOTE
NOTE: International (including Mexico and Canada), Hawaii, Alaska, Puerto Rico, and US Virgin Islands dealers CANNOT follow below shipping instructions. Instead, dealerships in
these locations MUST contact the following Takata/Menlo USA representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email:
MLGTakataRestraints_International@menloworldwide.com. Or they can email the attached form to Menlo/XPO, (email is in the form) & they will make arrangements with Crane
Worldwide to arrange pick up. As info, both emails go to the same international people that arrange the freight. MLGTakataRestraints_International@menloworldwide.com;
SCTakataRestraints_International@XPO.com
NOTE: For Continental US 48 State dealerships, please follow steps 1-8 below.
1. Shipping Documents
8. Requesting a New Box / Shipping Labels
If a new box or replacement shipping labels are needed, please contact the
representative listed below by phone or email to request replacement
materials.
Primary Contact: XPO Customer service Rep- Tel #: 210-250-5079
E-Mail: SCFieldAction.14305@xpo.com
To help expedite your request, please be prepared to provide the following
information:
a) Serial number on the original box
b) What Type of shipping material needed
• Replacement Box
• Two Part Return Label
• Bill of Lading
• ERG Form
c) Dealer Shipping Information
• Contact name
• Dealer Address
• Phone Number
3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box.
2. Packing Instructions
a) Confirm box is in acceptable condition. If a new box
is needed, follow the New Box instructions located
In Box 8 of this page.
b) Place the un-deployed air bag inflator in
the “cradle” of the box insert.
6. Shipping Instructions – Schedule LTL Pickup
a) Upon Accumulating 200 kits (1 Over-pack/Pallet) Minimum
• Call XPO at 1-888-708-5712
• If 200 Kits have not been accumulated in 30 days, please call XPO for
direction
c) Have the following Information Available
• Dealer #
• Quantity of Over-packs/Pallets
• Quantity of Passenger Inflator Kits on each Pallet
• Email Address where shipping Documentation can be received
a) Box Label
• Supplied with each Kit
• To be affixed to each box b) Over-pack Label
• To be supplied by
XPO
• To be affixed to the
outside of each pallet
c) Bill of Lading
• To be supplied by
XPO.
• Print 2 copies: 1 for
Dealer Records, 1 for
LTL Driver
d) ERG Document
• To be supplied by
XPO.
• To be provide by the
Dealer to the LTL
Driver for each
shipment
4. Shipping Instructions – Label each Box
a) New Labels will begin shipping in each kit starting mid June, 2015
VW/Audi Inflator Kit
will contain this twopart
label:
Peel off ‘Ship To’
Label.
Affix Label to Box.
Do not cover up Class 9 Marking.
7. Shipping Instructions – Ship
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
U.S. Only
Appendix C – Mandatory Takata Part Return Process
NOTE
Crane Worldwide Logistics will arrange pick-up of all return Takata product. Dealers MUST follow directions on attached sign up form and pick-up request instructions.
NOTE: For reference purposes only, see steps 1-8 below.
1. Shipping Documents
a) Over-pack Label
• To be supplied
by carrier
• To be affixed to the
outside of each
pallet
b) Bill of Lading (BOL)
• To be supplied
by carrier
• Print 2 copies: 1 for
Dealer Records, 1
for truck Driver
c) ERG Document
• To be supplied by carrier
• To be provided by
the Dealer to the
truck Driver for
each shipment
4. Shipping Instructions – Label each Box
a) This step is only necessary if label is included in box.
Affix Label to Box.
Do not cover up Class 9 Marking.
Peel off ‘Ship To’
Label.
VW/Audi Inflator Kit will contain
this two-part label:
Canadian Dealers – Do not
contact XPO as noted on label
5. Shipping Instructions – Prepare the Pallet
Accumulate and palletize Kits
Arrange Kits on Pallet as pictured here
20 boxes per row/layer (5×4)
10 rows/layers per pallet (200 boxes MAX)
Shrink-wrap Kits to Pallet
Affix Over-pack Label on (1) side of Pallet (Not on Top)
e) Kits cannot be shipped in a master carton. If not enough
to palletize, kits can be returned in their individual
Boxes with dangerous goods markings visible. Select “via
small package” when shipping individually
8. Requesting a New Box / Shipping Labels
If a new box or replacement shipping labels are needed, please email to
request replacement materials.
E-Mail: MLGTakataRestraints_International@menloworldwide.com
To help expedite your request, provide the following information:
Serial number on the original box
What Type of shipping material needed
Replacement Box
Two Part Return Label -* if included
This picture may appear different on the box
c) Dealer Shipping Information
Contact name
Dealer Address
Phone Number
2. Packing Instructions
Confirm box is in acceptable condition.
Place the un-deployed air bag inflator in
the “cradle” of the box insert.
6. Shipping Instructions – Schedule LTL Pickup
a) Upon Accumulating 200 kits (1 Over-pack/Pallet) or 30 days since last
shipment:
• Follow request instructions on pick-up
b) Have the following Information Available
• Dealer Number
• Quantity of Over-pack Pallets(200) or individual boxes
• Quantity of Passenger Inflator Kits on each Over-Pack Pallet
• Email Address where shipping Documentation can be received
7. Shipping Instructions – Ship
a)Give 1 Copy of BOL and ERG to driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
CANADIAN DEALER DO NOT CONTACT XPO
Do not ship with label inside the box
Label on the box will vary as per country of origin
Please file all tracking documents
Contact your Campaign Specialist
If you have any issues, questions or require additional information regarding
shipping, contact the following Takata/Menlo USA representative directly:
Miguel Prigadaa
Tel number: 210-250-5078
Email: MLGTakataRestraints_International@menloworldwide.com
Canadian Dealers – Do Not Contact XPO
Campaign Specialist
Tel number: (905) 428-4601
E-mail: warranty.campaigns@vw.ca or warranty.campaigns@audi.ca

***********************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION – USA
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 69BC_DLR_ADV
Advance Notice – Safety Recall 69BC / Driver Frontal Airbag (Takata SDI-D Inflator)
This notice is for:
 Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date:
December 22, 2020
Issue:
Volkswagen and the NHTSA reviewed findings from various sources, including but not limited to a study from TK Global (the successor to TK Holdings, Inc.), on the safety and service life of desiccated Takata airbag inflators. Volkswagen’s internal testing of SDI-D returned parts indicated better performance than the results of other studies, including TK Global’s and did not identify any defects. Nevertheless, in consultation with the NHTSA regarding the Agency’s evaluation of such sources, and out of an abundance of caution, Volkswagen agrees to recall certain vehicles specified herein that contain SDI-D phase-stabilized ammonium nitrate (“PSAN”) airbag inflators, which are desiccated inflators containing 2004 propellant.
The Takata SDI-D driver frontal airbag inflators installed in the recalled vehicles currently do not pose an unreasonable risk to motor vehicle safety to drivers of affected vehicles. Based on its prior conversations with NHTSA, Volkswagen understands that the Agency is concerned that after additional time, the airbag inflator may not perform properly in the event of a crash. Out of an abundance of caution, Volkswagen agrees to recall certain vehicles specified herein that contain SDI-D phase-stabilized ammonium nitrate (“PSAN”) airbag inflators, which are desiccated inflators containing 2004 propellant.
Repair:
• REPAIR NOT YET AVAILABLE – December 23, 2020
• Check daily campaign open inventory report or OMD for affected vehicles in inventory.
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2012
2014
BEETLE
75,198
USA
2012
2014
BEETLE CONVERTIBLE
30,454
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE-

***********************************************************************************************************

VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 69BC_DLR_LAUNCH
Repair Available – Safety Recall 69BC / Driver Frontal Airbag
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: March 18, 2021
Issue: The driver’s side air bag inflator may explode due to propellant degradation occurring
after long-term exposure to high absolute humidity, high temperatures, and high
temperature cycling. An inflator explosion may result in sharp metal fragments striking
the driver or other occupants resulting in serious injury or death.
Repair:  REPAIR AVAILABLE – March 19, 2021 / Replace driver frontal airbag.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Allocation: Dealers will be sent an initial allocation prior to customer notification. Please coordinate
with your service department to ensure that parts are available for all scheduled
appointments.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2012 2014 BEETLE 75,198
USA 2012 2014 BEETLE CONVERTIBLE 30,454
CAN 2012 2014 BEETLE 5,147
CAN 2012 2014 BEETLE CONVERTIBLE 1,317
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – March 2021
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be
covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and
Procedures Manual for loaner claims information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen
Service Loaner Program to determine loaner eligibility.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor
vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this
notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers
must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable
Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their
inventory which are involved in a safety or compliance recall until the defect has been remedied.
-END OF MESSAGE

SEOCONTENT-END