72L6 – Bolts May Be Missing From Front Seat Tracks – 2021 Volkswagen Tiguan

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TOPIC TYPE
RECALL
CODE QUESTION ANSWER
Safety
Recall
72L6
Safety
Recall 72L6
What vehicles
are included in
Safety Recall
72L6?
What is the
safety concern
for Safety Recall
72L6?
The front seat tracks are possibly missing
bolts in the seat tracks. Without the bolts
present, the seat can move front and
back without restrictions (no limit stop).
This can increase the risk of injuries in
the event of a crash.
What is the repair
for Safety Recall
72L6?
To correct this defect, your authorized
Volkswagen dealer will inspect the front
seat tracks for missing bolts and install
new bolts if required. This work will take
about an hour to complete and will be
performed for you free of charge. Please
keep in mind that your dealer may need
additional time for the preparation of the
repair, as well as to accommodate their
daily workshop schedule.
When will the
repair for Safety
Recall 72L6 be
available?
Parts are available now and repairs have
begun. Please contact your authorized
Volkswagen dealer without delay to
schedule this recall repair. To set up an
appointment online, please visit
www.vw.com/find-a-dealer.

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TOPIC TYPE
RECALL
CODE QUESTION ANSWER
Safety
Recall
72L6
Safety
Recall 72L6
What vehicles
are included in
Safety Recall
72L6?
What is the
safety concern
for Safety
Recall 72L6?
The front seat tracks are possibly missing
bolts in the seat tracks. Without the bolts
present, the seat can move front and back
without restrictions (no limit stop). This can
increase the risk of injuries in the event of a
crash.
What is the
repair for Safety
Recall 72L6?
To correct this defect, your authorized
Volkswagen dealer will inspect the front seat
tracks for missing bolts and install new bolts
if required. This work will take about an hour
to complete and will be performed for you
free of charge. Please keep in mind that your
dealer may need additional time for the
preparation of the repair, as well as to
accommodate their daily workshop schedule.
When will the
repair for Safety
Recall 72L6 be
available?
Parts are available now and repairs have
begun. Please contact your authorized
Volkswagen dealer without delay to schedule
this recall repair. To set up an appointment
online, please visit www.vw.com/find-adealer.

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2021 72L6 Page 1 of 8
Safety Recall
Code: 72L6
Subject
Front Seat Track Bolts
Release Date
February 10, 2021
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
JETTA
1
USA
2021
2021
TIGUAN
56
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The front seat tracks are possibly missing bolts in the seat tracks. Without the bolts present, the seat can move front and back without restrictions (no limit stop). This can increase the risk of injuries in the event of a crash.
Corrective Action
Inspect the front seat tracks for missing bolts and install new bolts if required.
Precautions
If this condition is present in the vehicle, owners may possibly notice noise from an affected front seat on irregular or bumpy road surfaces.
Code Visibility
On or about February 10, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in February 2021. An owner letter example is included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2021 72L6 Page 2 of 8
Parts Information (if required)
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• Contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Initial Allocation:
NO
Due to the small number of affected vehicles there will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
1
5QM-898-955
Repair Kit
VIN to Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2021 72L6 Page 3 of 8
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
72L6
Damage Code
0099
Parts Vendor Code
WWO
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
Criteria I.D.
01
Inspect seat frame tracks, all bolts present, no further work required
LABOR
Labor Op
Time Units
Description
0183 00 99
20
Inspect seat frame track, no further work required
-OR-
Inspect seat frame tracks, bolt(s) missing, install bolt(s)
LABOR
Labor Op
Time Units
Description
7210 49 99
40
Inspect seat frame track and install bolt(s)
PARTS
Quantity
Part Number
Description
1.00
5QM898955
REPAIR KIT
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2021 72L6 Page 4 of 8
Customer Letter Example (USA)

This notice applies to your vehicle: ,
NHTSA: 21V038
Subject: Safety Recall 72L6 –Front Seat Track Bolts
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The front seat tracks are possibly missing bolts in the seat tracks. Without the bolts present, the seat can move front and back without restrictions (no limit stop). This can increase the risk of injuries in the event of a crash.
What will we do?
To correct this defect, your authorized Volkswagen dealer will inspect the front seat tracks for missing bolts and install new bolts if required. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Precautions you should take
Owners are advised: If this condition is present in the vehicle, you may possibly notice noise from an affected front seat on irregular or bumpy road surfaces. If this happens, contact your nearest authorized Volkswagen dealer without delay to have your vehicle inspected/repaired.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2021 72L6 Page 5 of 8
Customer
Repair Overview
• Inspect for missing seat track bolts. Install bolts, if necessary.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2021 72L6 Page 6 of 8
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2021 72L6 Page 7 of 8
Section B – Seat Track Bolt Inspection
• Both front seats must be inspected.
• Move the seat all the way back and adjust seat to its highest position.
• Check for missing bolts at the ends of the seat motor bracket <1> in areas shown .
• If bolts are missing:
o Install new bolts as needed and torque to 24 Nm.
o Proceed to Section C after installing new bolts.
• If no bolts are missing:
o No further work is required.
o Proceed to Section C.
• Fig. 1 shows example of missing bolt .
• Fig. 2 shows example of installed bolts at one end of seat motor bracket <1>.
• Both ends of the seat motor bracket must be inspected.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2021 72L6 Page 8 of 8
Section C – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).

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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 72L6_DLR_LAUNCH
Repair Available – Safety Recall 72L6 / Front Seat Track Bolts
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: February 09, 2021
Issue: The front seat tracks are possibly missing bolts in the seat tracks. Without the bolts
present, the seat can move front and back without restrictions (no limit stop). This can
increase the risk of injuries in the event of a crash.
Precautions If this condition is present in the vehicle, owners may possibly notice noise from an
affected front seat on irregular or bumpy road surfaces.
Repair:  REPAIR AVAILABLE – February 10, 2021 / Inspect the front seat tracks for missing
bolts and, install new bolts if required.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Allocation: Due to the small number of affected vehicles, there will be no parts allocation.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2021 2021 JETTA 1
USA 2021 2021 TIGUAN 56
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – February 2021
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

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