Safety Recall Code: 44Q9 – Wheel(s) – Lug Bolt Seat Machining – 2021 Volkswagen Atlas & Atlas Cross Sport

SEOCONTENT-START

TOPIC TYPE
RECAL
L CODE QUESTION ANSWER
Safety
Recall
44Q9
Safety
Recall 44Q9
What
vehicles are
included in
Safety Recall
44Q9?
What is the
safety
concern for
Safety Recall
44Q9?
The wheel bolt seat in the affected rims may not
be machined to the correct depth dimension. If
this condition is present, the incorrect dimension
of the lug bolt holes may cause insufficient
thread engagement of the wheel bolt to the
wheel bearing hub. This may result in failure of
the threads, which may lead to separation of the
wheel from the vehicle and may lead to a crash
without warning.
What is the
repair for
Safety Recall
44Q9?
To correct this defect, your authorized
Volkswagen dealer will inspect all four wheels.
Should an affected wheel be found, the wheel,
lug bolts and wheel bearing will be replaced.
The inspection will take about half an hour to
complete. If parts are needed, repairs may take
up to one day. This will all be performed for you
free of charge. Please keep in mind that your
dealer may need additional time for the
preparation of the repair, as well as to
accommodate their daily workshop schedule.
When will the
repair for
Safety Recall
44Q9 be
available?
Parts are available now and repairs have begun.
Please contact your authorized Volkswagen
dealer without delay to schedule this recall
repair. To set up an appointment online, please
visit www.vw.com/find-a-dealer.

**************************************************************************************************************************

TOPIC TYPE
RECALL
CODE QUESTION ANSWER
Safety
Recall
44Q9
Safety
Recall 44Q9
What vehicles are
included in Safety
Recall 44Q9?
What is the safety
concern for Safety
Recall 44Q9?
The wheel bolt seat in the affected rims
may not be machined to the correct
depth dimension. If this condition is
present, the incorrect dimension of the
lug bolt holes may cause insufficient
thread engagement of the wheel bolt to
the wheel bearing hub. This may result
in failure of the threads, which may lead
to separation of the wheel from the
vehicle and may lead to a crash without
warning.
What is the repair
for Safety Recall
44Q9?
To correct this defect, your authorized
Volkswagen dealer will inspect all four
wheels. Should an affected wheel be
found, the wheel, lug bolts and wheel
bearing will be replaced. The inspection
will take about half an hour to complete.
If parts are needed, repairs may take up
to one day. This will all be performed for
you free of charge. Please keep in mind
that your dealer may need additional
time for the preparation of the repair, as
well as to accommodate their daily
workshop schedule.
When will the
repair for Safety
Recall 44Q9 be
available?
Parts are available now and repairs
have begun. Please contact your
authorized Volkswagen dealer without
delay to schedule this recall repair. To
set up an appointment online, please
visit www.vw.com/find-a-dealer.

**************************************************************************************************************************

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 1 of 39
Safety Recall
Code: 44Q9
Subject
Wheel(s) – Lug Bolt Seat Machining
Release Date
March 04, 2021
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2021
2021
ATLAS
106
USA
2021
2021
ATLAS CROSS SPORT
22
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. ELSA is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If ELSA shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
The wheel bolt seat in the affected rims may not be machined to the correct depth dimension. If this condition is present, the incorrect dimension of the lug bolt holes may cause insufficient thread engagement of the wheel bolt to the wheel bearing hub. This may result in failure of the threads, which may lead to separation of the wheel from the vehicle and may lead to a crash without warning.
Corrective Action
Inspect all four wheels. Should an affected wheel be found, the wheel, lug bolts and wheel bearing will be replaced.
Code Visibility
On or about March 04, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification took place via telephone in February 2021. Owner notification via first-class mail will take place in March 2021. An owner letter example is included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 2 of 39
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers – use AVA
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
Due to the small number of affected vehicles there will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
IMPORTANT PARTS INFORMATION
The ancillary parts required if a repair is needed vary greatly depending on if a front or rear wheel bearing requires replacement and if the vehicle is FWD or AWD. DO NOT order parts until the position of the wheel bearing being replaced has been determined.
**To prevent over-ordering without inspection, wheel part number 3CM-601-025-A 8Z8 will be on a dealer return block.**
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
Up to 4
3CM-601-025-A 8Z8
WHEEL
Free Order with return block
Up to 4
311-601-361
RUBBER VALVE
Free Order
As needed
Wheel Balance Weights
Free Order
Up to 20
WHT-002-438
WHEEL BOLT
Free Order
Up to 4
3QF-598-625
BEARING
(front FWD/AWD, or rear AWD)
VIN to Order
Up to 2
3QF-598-611
BEARING
(rear, FWD only)
Free Order
Up to 6
N -912-332-01
HEX. NUT
(front ball joint to control arm)
Free Order
Up to 2
N -015-081-8
NUT
(front sway bar link to sway bar)
Free Order
Up to 2
N -102-058-02
NUT
(front level sensor to control arm – if equipped)
Free Order
Up to 12
N -911-082-01
BOLT
(rear axle bolt – AWD only)
Free Order
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 3 of 39
01
Up to 2
N -106-403-01
BOLT
(rear tie rod to bearing housing)
Free Order
Up to 4
N -101-064-02
NUT
(rear control arm to bearing housing + rear shock to control arm)
Free Order
Up to 2
N -106-405-01
BOLT
(rear control arm to bearing housing)
Free Order
Up to 2
N -106-283-01
BOLT
(rear shock to control arm)
Free Order
Up to 4
N -911-689-01
BOLT
(rear caliper carrier to bearing housing)
Free Order
Up to 1
5Q0-253-141
Exhaust clamp
(if necessary – AWD only)
Free Order
Up to 2
N -107-765-01
BOLT
(rear stabilizer link to lower control arm)
Free Order
Up to 2
N -901-838-04
NUT
(rear stabilizer link to lower control arm)
Free Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 4 of 39
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
44Q9
Damage Code
0099
Parts Vendor Code
WWO
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.
Criteria I.D.
01
Inspect all four wheels, all four wheels are ok, no further work required
LABOR
Labor Op
Time Units
Description
0183 00 99
50
Inspect all four wheels, no further work required
Continued on next page
NOTE
If wheel(s) and bearing(s) are replaced, Indicate clearly in the claim comments the position of each wheel and wheel bearing which was replaced.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 5 of 39
Inspect all four wheels, one or more wheels found to be machined incorrectly, replace affected wheel, lug bolts and associated wheel bearing
LABOR
Labor Op
Time Units
Description
4405 55 99
Up to 580
Replace wheel(s), lug bolts and associated wheel bearing(s)
(see Replacement Details below)
# of wheels replaced
T.U. to claim
Replacement Details
4
420
FWD vehicles only
580
AWD vehicles only
3
350
Both Front and One Rear (FWD only)
310
Both Rear and One Front (FWD only)
470
Both Front and Left Rear (AWD only)
430
Both Front and Right Rear (AWD only)
470
Both Rear and One Front (AWD only)
2
280
Both Front (FWD or AWD)
240
One Front and One Rear (FWD only)
200
Both Rear (FWD only)
360
One Front and Left Rear (AWD only)
320
One Front and Right Rear (AWD only)
360
Both Rear (AWD only)
1
180
Left Front or Right Front
140
Left Rear or Right Rear (FWD only)
260
Left Rear (AWD only)
220
Right Rear (AWD only)
PARTS
Quantity
Part Number
Description
Up to 4
3CM601025A 8Z8
WHEEL
Up to 4
311601361
RUBBER VALVE
Up to 2
3QF598611
BEARING
Up to 4
3QF598625
BEARING
Up to 2
N 0150818
NUT
Up to 4
N 10106402
NUT
Up to 2
N 10205802
NUT
Up to 2
N 10628301
BOLT
Up to 2
N 10640301
BOLT
Up to 2
N 10640501
BOLT
Up to 2
N 10776501
BOLT
Up to 2
N 90183804
NUT
Up to 12
N 91108201
BOLT
Up to 4
N 91168901
BOLT
Up to 6
N 91233201
HEX. NUT
Up to 20
WHT002438
WHEEL BOLT
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 6 of 39
Outside Material
Quantity
Part Number
Max. Dollar Amount
As Required
BALANCEWEIGHTS
$5.00 per wheel
-ADD- (AWD ONLY- if required)
ONLY if rear muffler required removal in order to remove a rear drive axle
LABOR
Labor Op
Time Units
Description
2633 19 99
40
Remove and install rear muffler
PARTS
Quantity
Part Number
Description
1.00
5Q0253141
Exhaust clamp (if necessary)
-ADD- (if required)
Add as needed only if one or more rear wheel bearings were replaced
LABOR
Labor Op
Time Units
Description
4495 03 99
100
Vehicle front + rear measure
4488 15 99
20
Front wheel track adjust
4493 15 99
20
Rear wheel track adjust
4494 15 99
20
Rear wheel camber adjust
-AND- ONLY IF REAR AXLE TOE REQUIRES ADJUSTMENT
Add as needed; depending on vehicle equipment and only if vehicle requires driver assist calibration
LABOR
Labor Op
Time Units
Description
9163 15 99
40
Adaptive Cruise Control (ACC) System Adjust
9638 15 99
50
Camera Driver Assist System Adjust
0150 00 00
Time stated on diagnostic protocol
GFF operations
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 7 of 39
Customer Letter Example (USA)

This notice applies to your vehicle: ,
NHTSA: Pending
Subject: Safety Recall 44Q9 – Wheel(s) – Lug Bolt Seat Machining
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
The wheel bolt seat in the affected rims may not be machined to the correct depth dimension. If this condition is present, the incorrect dimension of the lug bolt holes may cause insufficient thread engagement of the wheel bolt to the wheel bearing hub. This may result in failure of the threads, which may lead to separation of the wheel from the vehicle and may lead to a crash without warning.
What will we do?
To correct this defect, your authorized Volkswagen dealer will inspect all four wheels. Should an affected wheel be found, the wheel, lug bolts and wheel bearing will be replaced. The inspection will take about half an hour to complete. If parts are needed, repairs may take up to one day. This will all be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 8 of 39
Repair Overview
• Inspect all four wheels.
• Replace wheel, lug bolts and wheel bearing if necessary.
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Required Tools (for inspection)
Digital Caliper
– MCAL12A-
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 9 of 39
Required Tools (if wheel bearing(s) require replacement)
Engine and Gearbox Jack
-VAS6931-
(or equivalent)
Engine/Gearbox Jack – Gearbox Support
-T10337-
(or equivalent)
Heavy Duty Ratchet Strap
(locally sourced)
Drive Shaft Remover Kit
-T10520A-
Spring Compressor Kit – Spring Tensioner
-VAG1752/1-
Spring Compressor Kit – Spring Retainer w/Inserts
-VAG1752/3A-
Spring Compressor Kit – Adapter Blocks
-VAG1752/9-
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 10 of 39
Repair Instruction
Section A – Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 11 of 39
Section B – Wheel Inspection
Inspect the wheel style:
• All four wheels must be inspected.
• The style of wheel potentially affected is the 20” silver 5-spoke wheel with PR Code V71 (as shown).
• If any other style of wheel is found AND the customer does not have a spare set of wheels that could match this style:
o No further work is required.
o Proceed to Section D.
• If the customer has a spare set of wheels, these also must be checked.
• If the wheels are the style shown:
o The wheel supplier must be checked.
o Proceed to the next step.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 12 of 39
Inspect the wheel supplier:
• All four wheels must be inspected.
• Raise the vehicle.
• Inspect the back side of the wheel spokes for the supplier name.
• If the wheel supplier is “HANDS” (fig. 1):
o The wheel is not affected.
• If all four wheels are found to be “HANDS”:
o No further work is required.
o Proceed to Section D.
• If the wheel supplier is “SUPERIOR” (fig. 2):
o The depth of the lug bolt must be checked.
o Proceed to the next step.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 13 of 39
Inspecting lug bolt depth:
• ALL lug holes on ALL four wheels must be inspected.
• Ensure that each plastic wheel bolt cap is installed and fully seated on the wheel bolt. Lightly tap on the lug cap using a plastic mallet if necessary.
• Using a digital caliper or depth gauge, measure from the outer edge of the lug bolt hole at point to the top of the lug bolt cap at point .
• Ensure the measuring device is perpendicular to the wheel face.
NOTE
Ensure the measurement from point is made at the edge of the lug hole, closest to the center cap hole. The spoke ramps up around the lug hole and could provide a false reading if measured incorrectly.
• If the measurement is greater than 6 mm:
o The wheel(s) is/are OK.
• If the measurement is 6 mm or less:
o The wheel(s) must be replaced.
o The lug bolts for the affected wheel must be replaced.
o The wheel bearing associated with the affected wheel must be replaced.
o Proceed to Section C.
• If all four wheels are OK, or once all affected wheels, wheel bolts and wheel bearings have been replaced:
o Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 14 of 39
Section C – Component Replacement
Replacing Front Wheel Bearing (if necessary):
NOTE
The following describes the removal and installation procedures for one side of the vehicle. Removal and installation on the opposite side is similar.
• Mark the position and rotation direction of each tire that will be removed. This will ensure it installed the same position and direction when reinstalled.
• Indicate on the repair order the position of each wheel and wheel bearing which was replaced.
Loosen front drive axle bolt:
• Secure the front wheels from turning.
• Loosen the front axle bolt .
CAUTION
• The wheel bearing must not be under load when the drive axle threaded connection on the wheel side is loose.
• If the wheel bearings are under the load of the vehicle weight, the wheel bearing will be damaged. This reduces the service life of the wheel bearings.
• The drive axle bolt may be loosened maximum 90° when the vehicle is standing on its wheels.
• Vehicles without a drive axle must not be moved, otherwise the wheel bearing will be damaged. If a vehicle must be moved, be sure to note the following:
o Install an outer joint in place of the drive axle.
o Tighten the outer joint to 120 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 15 of 39
Remove brake components:
• Remove front wheel.
• Remove bolts <1> from the brake caliper carrier <2>.
• Remove brake caliper carrier <2> with brake caliper and secure it using wire to prevent damage to the brake hose.
• Remove bolt <3> and brake rotor <4>.
• Remove bolt <5> and secure bracket <6> out of the way.
• Free up wires from the wheel bearing housing, if necessary.
Remove level sensor bracket from control arm (if equipped):
• Remove nut <1>.
• Remove bracket <2> from control arm <3>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 16 of 39
Removing coupling rod from stabilizer bar:
• Remove nut <1>.
• Remove coupling rod <3> from stabilizer bar <2>.
Remove ball joint from control arm:
• Remove nuts .
• Press the drive axle outer joint out of the wheel bearing by hand.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 17 of 39
If the Drive Axle Cannot Be Pulled out of the Wheel Bearing, Then the Drive Axle Can Be Pushed out of the Wheel Bearing Using the Drive Shaft Remover -T10520A- as follows:
• Before using the -T10520A-, make sure that the thrust piece <1> is installed.
• Secure the -T10520A- <1> with three wheel bolts <2> on the wheel hub, so that the drive axle <3> can be pressed out.
NOTE
The brake rotor may have to be reinstalled temporarily.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 18 of 39
• Follow the specified sequence exactly.
o I – Tighten the knurled nut <1> hand-tight.
o II – Turn the bolt <2> using a wrench and press out the drive axle using the -T10520A-. DO NOT use power tools on bolt <2>.
NOTE
After the tool is used, the spindles must be brought back into the original position so that the hydraulic operation can be used again.
• Secure the drive axle to the body using a wire.
Install new wheel bearing into wheel bearing housing:
• Remove the bolts .
• Remove the wheel bearing unit <1> from the wheel bearing housing.
• Install new wheel bearing into wheel bearing housing with new bolts .
• Torque bolts to 70 Nm + 90°.
Part Number
Part Description
3QF-598-625
Wheel Bearing
NOTE
Avoid contaminating with dirt and damaging the seal <1> when lifting, setting down/storing.
Always set the wheel bearing unit down on the wheel hub <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 19 of 39
Vehicle Reassembly:
• Reassembly is the reverse order of removal.
• Replace the following fasteners and torque as indicated.
Pos.
Part Number
Part Description
1
N -912-332-01
Nut – control arm to ball joint
2
N -015-081-8
Nut – front level sensor to control arm (if equipped)
3
N -102-058-02
Nut – coupling rod to stabilizer bar
• Torque nuts <1> to 40 Nm + 45°.
• Torque nut <2> to 6 Nm (if equipped).
• Torque nut <3> to 40 Nm + 90°.
Reinstall brake components:
• Installation is the reverse order of removal.
• Torque fasteners as follows:
o Rotor bolt <3> – 8 Nm.
o Brake hose bracket bolt <5> – 8 Nm.
o Brake caliper carrier bolts <1> – 200 Nm.
 Clean bolts and mounting surfaces before installing.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 20 of 39
Replacing wheels:
• Indicate on the repair order the position of each wheel and wheel bearing which was replaced.
• Transfer the tire from the old wheel/tire assembly to the new wheel.
• Use a new valve stem.
• Balance wheel/tire assembly.
• Reinstall wheel and torque NEW wheel bolts to 120 Nm.
Part Number
Part Description
WHT-002-438
Wheel bolts
NOTE
If accessory wheel locks were already installed, a new wheel lock set will also be required.
Install drive axle bolt:
• Press the brake pedal. A second technician will be needed.
• Tighten the twelve-point bolt to 200 Nm.
• Set the vehicle on its wheels.
• Tighten the twelve-point bolt an additional 90°.
• Transfer center cap from the old wheel to the new wheel.
• If a rear wheel is also affected:
o Proceed to the next step.
• If no rear wheels were affected:
o Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 21 of 39
Replacing Rear Wheel Bearing (if necessary):
NOTE
The following describes the removal and installation procedures for one side of the vehicle. Removal and installation on the opposite side is similar.
• Mark the position and rotation direction of each tire that will be removed. This will ensure it installed the same position and direction when reinstalled.
• Indicate on the repair order the position of each wheel and wheel bearing which was replaced.
Loosen rear drive axle bolt (AWD ONLY):
• Secure the rear wheels from turning.
• Loosen the rear axle bolt .
CAUTION
• The wheel bearing must not be under load when the drive axle threaded connection on the wheel side is loose.
• If the wheel bearings are under the load of the vehicle weight, the wheel bearing will be damaged. This reduces the service life of the wheel bearings.
• The drive axle bolt may be loosened maximum 90° when the vehicle is standing on its wheels.
• Vehicles without a drive axle must not be moved, otherwise the wheel bearing will be damaged. If a vehicle must be moved, be sure to note the following:
o Install an outer joint in place of the drive axle.
o Tighten the outer joint to 120 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 22 of 39
Secure vehicle on the hoist:
WARNING
When suspension is lifted in curb weight position, the vehicle must be secured on the hoist to prevent it from tipping off the hoist.
• Raise vehicle on hoist and remove rear wheels.
• Secure vehicle so it does not tip off the hoist.
• Remove sealing plug from hole <1>.
• Hook the ends of the ratchet strap into hole <1>.
• Secure vehicle so it does not tip off the hoist using a ratchet strap on both sides of the vehicle.
TIP
Ensure the hoist is positioned so sealing plug <1> can be accessed.
Remove stone chip protection from lower control arms:
• Remove the expanding rivets <1>.
• Remove the bolts <2> for the stone chip protection <3>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 23 of 39
Disconnect level control system sensor (if equipped):
• Remove the bolts <1>.
• Remove the Left Rear Level Control System Sensor -G76- <2> bracket from the lower control arm.
Remove assembly aid:
• Press the tabs on the assembly aid <1> inward.
• Remove the assembly aid <1> upward.
NOTE
The assembly aid is destroyed during removal. It does not have to be reinstalled.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 24 of 39
Insert the spring compressor <3>:
• Position the – VAS6931- or -VAG1383A- under the lower control arm and push lightly upward.
• Install the spring compressor as follows:
1 – -VAG1752/3A-
2 – -VAG1752/9-
3 – -VAG1752/1-
4 – Spring
• Tension the spring using hand tools. DO NOT use power tools on the spring compressor.
Disconnect stabilizer link from lower control arm:
• Remove nut <1> and bolt <2> from the stabilizer link <3>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 25 of 39
Disconnect wheel bearing housing and lower shock bolts from lower control arm, and remove springs:
• Remove wheel bearing housing nut <3> and bolt <4>.
• Remove lower shock nut <1> and bolt <2>.
• Slowly lower the -VAS6931- or -VAG1383A- under the lower control arm, until the -VAG1752/1- with the tensioned spring can be removed.
Remove the drive axle (AWD ONLY):
Disconnect rear tie rod:
• Remove the bolt <1> for the tie rod <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 26 of 39
Remove the rear muffler (if necessary):
• It may be necessary to remove the muffler system in order to remove one or both rear drive axles.
• Loosen the clamp <1>.
• Unbolt the mounts from the body and lower the muffler system with the help of a second technician.
Remove the drive axle:
• Remove the bolts from the drive axle <1> and/or <2>.
• Tilt the wheel bearing housing outward and remove the drive axle from the transmission flange.
• Pivot the drive axle downward and remove it from the wheel bearing.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 27 of 39
If the Drive Axle Cannot Be Pulled out of the Wheel Bearing, Then the Drive Axle Can Be Pushed out of the Wheel Bearing Using the Drive Shaft Remover -T10520A- as follows:
• Before using the -T10520A-, make sure that the thrust piece <1> is installed.
• Secure the -T10520A- <1> with three wheel bolts <2> on the wheel hub, so that the drive axle <3> can be pressed out.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 28 of 39
• Follow the specified sequence exactly.
o I – Tighten the knurled nut <1> hand-tight.
o II – Turn the bolt <2> using a wrench and press out the drive axle using the -T10520A-. DO NOT use power tools on bolt <2>.
NOTE
After the tool is used, the spindles must be brought back into the original position so that the hydraulic operation can be used again.
• Remove the drive axle.
Continued for AWD OR FWD:
Remove brake components:
• Remove bolts <1> and remove brake carrier <2> off of brake rotor.
• The brake caliper does not have to be removed from the carrier.
• Secure the brake caliper assembly with wire.
• Remove the bolt <3> and remove the brake rotor <4>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 29 of 39
Install new wheel bearing into wheel bearing housing:
• Remove the bolts .
• Remove the wheel bearing unit <1> from the wheel bearing housing.
• Install new wheel bearing into wheel bearing housing with new bolts .
• Torque bolts to 70 Nm + 90°.
Part Number
Part Description
3QF-598-625
Wheel Bearing (AWD)
3QF-598-611
Wheel Bearing (FWD)
NOTE
Avoid contaminating with dirt and damaging the seal <1> when lifting, setting down/storing.
Always set the wheel bearing unit down on the wheel hub <2>.
Vehicle Reassembly:
• Reassembly is the reverse order of removal.
• Torque nut <3> to 8 Nm.
• Install new bolts <1> and torque to 90 Nm + 90°.
Part Number
Part Description
N -911-689-01
Bolt – Caliper Carrier
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 30 of 39
AWD Vehicles:
Install drive axle:
• Install drive axle into wheel bearing.
• Install drive axle into flange.
• Install new bolts and torque as follows:
o Diagonally to 10 Nm.
o Diagonally again to 40 Nm.
Part Number
Part Description
N -911-082-01
Bolt – Drive Axle to Differential
Install rear tie rod:
• Install tie rod <2> with new bolt <1>, but do not tighten.
Part Number
Part Description
N -106-403-01
Bolt – Tie rod to bearing housing
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 31 of 39
Continued for AWD or FWD vehicles:
Install the spring:
• Install in the reverse order of removal.
• Tension the spring using hand tools. DO NOT use power tools on the spring compressor.
• Install the spring compressor as follows:
1 – -VAG1752/3A-
2 – -VAG1752/9-
3 – -VAG1752/1-
4 – Spring
NOTE
The lower spring support may stay attached to the lower control arm. If it does, ensure the lower spring support is transferred to the spring.
• Note the following when installing the spring:
1. The end of the spring coil must rest against the stop on the lower spring support.
2. The lower spring support pin must go through the hole in the lower control arm.
3. The upper spring support must be fully seated on the upper spring coil .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 32 of 39
Connecting stabilizer link fasteners to lower control arm:
• Start new nut <1> and bolt <2> by hand, but do not tighten.
Part Number
Part Description
N -107-765-01
Bolt – Stabilizer link to control arm
N -901-838-04
Nut – Stabilizer link to control arm
Installing wheel bearing housing and shock fasteners to lower control arm:
• Start new lower shock bolt <2> and nut <1> by hand, but do not tighten.
Part Number
Part Description
N -106-283-01
Bolt – Shock to control arm
N -101-064-02
Nut – Shock to control arm
• Start new wheel bearing housing bolt <4> and nut <3> by hand, but do not tighten.
Part Number
Part Description
N -106-405-01
Bolt – Wheel bearing housing to control arm
N -101-064-02
Nut – Wheel bearing housing to control arm
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 33 of 39
Release spring tension:
• Slowly release tension on the -VAG1752/1- <3> using hand tools.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 34 of 39
Raising/supporting suspension in curb weight position :
WARNING
When suspension is lifted in curb weight position, the vehicle must be secured on the hoist to prevent it from tipping off the hoist.
• Position the -VAS6931- <1> with Engine/Gearbox Jack – Gearbox Support -T10337- <2> under the lower control arm.
• Raise the suspension with the -VAS6931- until dimension is achieved.
o Dimension = 497 ± 10 mm.
CAUTION
• All bolts on suspension components with bonded rubber bushings must always be tightened in curb weight position (unloaded condition).
• Bonded rubber bushings have a limited range of rotation.
• Axle components with bonded rubber bushings must be brought into the position they will be in when driving before they are tightened (curb weight position). Otherwise, the bonded rubber bushing will have tension, which will reduce the service life.
Torqueing suspension fasteners:
WARNING
When suspension is lifted in curb weight position, the vehicle must be secured on the hoist to prevent it from tipping off the hoist.
• Counter-hold bolts and torque fasteners as follows:
Connection
Position
Torque value
Stabilizer link
<1 and 2>
20 Nm +180°
Wheel bearing housing
<3 and 4>
70 Nm +180°
Shock
<5 and 6>
70 Nm +180°
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 35 of 39
Torque tie rod bolt (AWD ONLY):
• Torque bolt <1> to 70 Nm +180°.
Install level control sensor (if removed):
• Installation is the reverse order of removal.
• ENSURE THE SENSOR ARM POINTS TO THE OUTSIDE OF THE VEHICLE.
• Torque bolts to 5 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 36 of 39
Install stone chip protection:
• Install the bolts <2> for the stone chip protection <3> and torque to 8 Nm.
• Install the expanding rivets <1>.
• Remove any tools that were used to secure the vehicle on the hoist.
• Install sealing plugs.
Install muffler (if necessary):
• Raise the muffler system with the help of a second technician.
• Position the mounts.
• Install the bolts and torque to 20 Nm.
• Install clamp <1> (replace if damaged) and torque clamp nuts evenly to 30 Nm.
NOTE
Install the clamping sleeve so that the end of the bolt does not extend past the lower edge of the clamping sleeve.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 37 of 39
Replacing wheels:
• Indicate on the repair order the position of each wheel and wheel bearing which was replaced.
• Transfer the tire from the old wheel/tire assembly to the new wheel.
• Use a new valve stem.
• Balance wheel/tire assembly.
• Reinstall wheel and torque NEW wheel bolts to 120 Nm.
Part Number
Part Description
WHT-002-438
Wheel bolts
NOTE
If accessory wheel locks were already installed, a new wheel lock set will also be required.
Install drive axle bolt:
• Press the brake pedal. A second technician will be needed.
• Tighten the twelve-point bolt to 200 Nm.
• Set the vehicle on its wheels.
• Tighten the twelve-point bolt an additional 90°.
• Transfer center cap from the old wheel to the new wheel.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 38 of 39
Perform four-wheel vehicle alignment:
NOTE
An alignment is only required if a rear wheel bearing was replaced.
• Follow the ELSA Repair Manual and wheel aligner equipment directions as needed.
• Was the rear axle toe adjusted?
o If YES, proceed to the next step.
o If NO and all affected wheels, wheel bearings and wheel bolts have been replaced:, Proceed to Section D.
Calibrate driver assist systems depending on vehicle equipment:
• Calibrate Adaptive Cruise Control (ACC) only if rear axle toe required adjustment.
• Calibrate Driver Assistance Systems Front Camera only if rear axle toe required adjustment.
• Follow the ELSA repair manual procedures, GFF test plan directions and wheel aligner software directions as needed.
• Once all affected wheels, wheel bearings and wheel bolts have been replaced:
o Proceed to Section D.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2021 44Q9 Page 39 of 39
Section D – Campaign Completion Label
Install Campaign Completion Label
• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.
TIP
Ensure Campaign Completion Label does not cover any existing label(s).
Proceed to Section E
Section E – Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
CRITICAL STEP
STOP!
Any wheels that were replaced MUST be destroyed. This can be accomplished by drilling multiple holes in the barrel of the wheel.

**************************************************************************************************************************

Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 44Q9 USA
IMPORTANT SAFETY RECALL
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

This notice applies to your vehicle: ,
NHTSA: 21V132
Subject: Safety Recall 44Q9 – Wheel(s) – Lug Bolt Seat Machining
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2021
model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue? The wheel bolt seat in the affected rims may not be machined to the
correct depth dimension. If this condition is present, the incorrect
dimension of the lug bolt holes may cause insufficient thread engagement
of the wheel bolt to the wheel bearing hub. This may result in failure of the
threads, which may lead to separation of the wheel from the vehicle and
may lead to a crash without warning.
What will we do? To correct this defect, your authorized Volkswagen dealer will inspect all
four wheels. Should an affected wheel be found, the wheel, lug bolts and
wheel bearing will be replaced. The inspection will take about half an hour
to complete. If parts are needed, repairs may take up to one day. This will
all be performed for you free of charge. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as
to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Volkswagen dealer without delay to
schedule this recall repair. To set up an appointment online, please visit
www.vw.com/find-a-dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, the law requires you to forward this letter immediately via first-class
mail to the lessee within ten (10) days of receipt. If you have changed your
address or sold the vehicle, please fill out the enclosed prepaid Owner
Reply card and mail it to us so we can update our records.
Form No. F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 44Q9 USA
IMPORTANT SAFETY RECALL
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this
work free of charge within a reasonable time, or if you should have any
questions about this communication, please reach out to us using your
preferred method of communication at www.vw.com/contact or by calling
us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit www.vw.com/owners/recalls and
enter your Vehicle Identification Number (VIN) into the Recall/Service
Campaign Lookup tool.
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call
the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help
ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection
Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 44Q9 USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326

<DIRECCIÓN DEL CLIENTE>
<CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE>
Este aviso se aplica a su vehículo: MARCA> <LÍNEA>,
ADMINISTRACIÓN NACIONAL DE SEGURIDAD DEL TRÁFICO EN LAS CARRETERAS (NHTSA): 21V132
Asunto: Llamado a revisión por seguridad 44Q9 – Rueda(s) – Mecanizado del soporte del perno de arrastre
Estimado propietario de un Volkswagen:
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos
Motorizados. Volkswagen determinó que hay un defecto relacionado con la seguridad de los vehículos
motorizados en ciertos vehículos Volkswagen modelo 2021. Nuestros registros muestran que usted es
propietario de un vehículo afectado por esta acción.
¿Cuál es el problema? Es posible que el soporte del perno de la rueda en los rines afectados no
esté mecanizado a la dimensión de profundidad correcta. Si esta condición
está presente, la dimensión incorrecta de los orificios de los pernos de
arrastre puede causar un acoplamiento insuficiente de la rosca del perno
de la rueda al buje del rodamiento de la rueda. Esto puede ocasionar una
falla de las roscas, lo que puede provocar la separación de la rueda del
vehículo y puede provocar un choque sin previo aviso.
¿Qué vamos a hacer? Para corregir este defecto, su concesionaria autorizada Volkswagen
revisará las cuatro ruedas. Si se encuentra una rueda afectada, se
reemplazarán la rueda, los pernos de arrastre y el rodamiento de la rueda.
La inspección tomará aproximadamente media hora. Si se necesitan
piezas, las reparaciones pueden tardar hasta un día. Esto se realizará sin
costo para usted. Tenga en cuenta que su concesionaria puede necesitar
más tiempo para preparar la reparación, así como para adaptar el
cronograma diario del taller.
¿Qué debe hacer
usted?
Comuníquese de inmediato con su concesionaria autorizada Volkswagen
para programar esta reparación por llamado a revisión. Para programar
una cita en línea, visite www.vw.com/find-a-dealer.
Vehículos en
arrendamiento y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo que se
identifica en esta acción, la ley requiere que le reenvíe esta carta
inmediatamente por first-class mail al arrendatario en un plazo de diez (10)
días a partir de que la reciba. Si cambió de dirección o vendió el vehículo,
llene la tarjeta prepagada de respuesta del propietario que se adjunta a
esta carta y envíenosla por correo para poder actualizar nuestros
registros.
Formulario número F_3.4_AHQ-GQO-CP-C_060 Rev.3.0 44Q9 USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
¿Hay algo más en lo
que le podamos
ayudar?
Si su concesionaria autorizada Volkswagen no logra o no puede
completar este trabajo de forma gratuita en un plazo razonable, o si usted
tiene alguna pregunta acerca de este comunicado, comuníquese con
nosotros por el medio de comunicación de su preferencia en
www.vw.com/contact o llamándonos al 800-893-5298.
Verificar si hay alguna
campaña de servicio y
llamado a revisión
vigente relacionada con
su vehículo
Para verificar la elegibilidad de su vehículo para reparación de
conformidad con esta o cualquier otra campaña de servicio o llamado a
revisión, visite www.vw.com/owners/recalls e ingrese su Número de
identificación del vehículo (VIN) en la herramienta de búsqueda de
campañas de servicio o llamado a revisión.
Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a
la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800-424-9153);
o puede visitar la página https://www.safercar.gov.
Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta
medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo.
Atentamente,
Protección al cliente de Volkswagen

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VOLKSWAGEN DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 44Q9_DLR_LAUNCH
Repair Available – Safety Recall 44Q9 / Wheel(s) – Lug Bolt Seat Machining
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Consultant
 Warranty Administrator
 Technicians
Date: March 03, 2021
Issue: The wheel bolt seat in the affected rims may not be machined to the correct depth
dimension. If this condition is present, the incorrect dimension of the lug bolt holes may
cause insufficient thread engagement of the wheel bolt to the wheel bearing hub. This
may result in failure of the threads, which may lead to separation of the wheel from the
vehicle and may lead to a crash without warning.
Repair:  REPAIR AVAILABLE – March 04, 2021 / Inspect all four wheels. Should an affected
wheel be found, the wheel, lug bolts and wheel bearing will be replaced.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
 Repair every affected inventory vehicle before delivery to consumers.
Parts Allocation: There will be no parts allocation.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2021 2021 ATLAS 106
USA 2021 2021 ATLAS CROSS SPORT 22
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – March 2021
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

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