Safety Recall Code: 97EV – Engine Control Module (ECM) Connector – 2019-2021 Audi A8 & 2020-2021 Audi S8

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2021 97EV Page 1 of 14
Safety Recall
Code: 97EV
Subject
Engine Control Module (ECM) Connector
Release Date
March 04, 2021
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2019
2021
A8
161
USA
2020
2021
S8
77
CAN
2020
2020
A8
6
CAN
2020
2020
S8
7
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
Due to a deviation in the manufacturing process of the wiring harness supplier, a sealing pin may be missing in one of the engine control unit connectors. Moisture may enter the connector of the engine control module due to a missing sealing pin. This may cause malfunctions accompanied by illumination of the Malfunction Indicator Lamp (MIL) and the engine may go into fail-safe mode with restricted RPM. It cannot completely be ruled out that the engine may stop while driving. If the engine stops while the vehicle is in motion especially at higher speeds, this may increase the risk of a crash.
Corrective Action
Inspect the connector on the engine control unit to see if the sealing pin is present. If missing, the pin will be installed. The connector will also be checked for possibly existing corrosion and – if necessary – the affected connections will be replaced.
Code Visibility
On or about March 04, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in March 2021. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2021 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 2 of 14
Parts Information
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers – use AVA
• CAN Dealers – contact the Parts Specialists via phone (800-767-6552), email (VWoAPartsSpecialists@vw.com), or chat/text with the VIN to order
Initial Allocation:
NO
Due to the small number of affected vehicles there will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
01
1
4M0-971-904
SEAL. PIN
VIN to order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 3 of 14
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
97EV
Damage Code
0099
Parts Vendor Code
002
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
01
Remove wiper arms and plenum chamber cover, disconnect and inspect ECM connector for corrosion, sealing pin is present
LABOR
Labor Op
Time Units
Description
0183 00 99
80
Inspect ECM connector, no further work required
-OR-
Remove wiper arms and plenum chamber cover, disconnect and inspect ECM connector for corrosion, sealing pin is missing; install sealing pin
LABOR
Labor Op
Time Units
Description
9709 49 99
90
Inspect ECM connector and install sealing pin
PARTS
Quantity
Part Number
Description
1.00
4M0971904
SEAL. PIN
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 4 of 14
-AND-
ONLY if corrosion is found on the ECM connector
LABOR
Labor Op
Time Units
Description
2470 25 99
30
Replace ECM
0150 00 00
Time stated on diagnostic protocol
GFF operations when replacing ECM
9709 41 99
Up to 190
(see below)
Repair wiring
# of pins (wires) replaced
T.U. to claim
Every claim that includes connector pin replacement may be reviewed for claim accuracy to ensure the number of pins (wires) replaced equals the T.U. listed in this chart.
1
30
2
40
3
50
4-6
70
7-8
90
9-11
110
12-15
130
16-18
160
19-20
190
PARTS
Quantity
Part Number
Description
1.00
SEE ETKA
Engine Control Module
As required
SEE ETKA
Butt connector
As required
SEE ETKA
Wire set
As required
SEE ETKA
Connector seal
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 5 of 14
Customer Letter Example (USA)

This notice applies to your vehicle: ,
NHTSA: 21V111
Subject: Safety Recall 97EV – Engine Control Module (ECM) Connector
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Due to a deviation in the manufacturing process of the wiring harness supplier, a sealing pin may be missing in one of the engine control unit connectors. Moisture may enter the connector of the engine control module due to a missing sealing pin. This may cause malfunctions accompanied by illumination of the Malfunction Indicator Lamp (MIL) and the engine may go into fail-safe mode with restricted RPM. It cannot completely be ruled out that the engine may stop while driving. If the engine stops while the vehicle is in motion especially at higher speeds, this may increase the risk of a crash.
What will we do?
To correct this defect, your authorized Audi dealer will check the connector on the engine control unit to see if the sealing pin is present. If missing, the pin will be installed. The connector will also be checked for possibly existing corrosion and – if necessary – the affected connections will be replaced. This work will take about two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 6 of 14
Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Transport Canada Recall: 2021097
Subject: Safety Recall 97EV – Engine Control Module (ECM) Connector
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Due to a deviation in the manufacturing process of the wiring harness supplier, a sealing pin may be missing in one of the engine control unit connectors. Moisture may enter the connector of the engine control module due to a missing sealing pin. This may cause malfunctions accompanied by illumination of the Malfunction Indicator Lamp (MIL) and the engine may go into fail-safe mode with restricted RPM. It cannot completely be ruled out that the engine may stop while driving. If the engine stops while the vehicle is in motion especially at higher speeds, this may increase the risk of a crash.
What will we do?
To correct this defect, your authorized Audi dealer will check the connector on the engine control unit to see if the sealing pin is present. If missing, the pin will be installed. The connector will also be checked for possibly existing corrosion and – if necessary – the affected connections will be replaced. This work will take about two hours to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 7 of 14
Repair Overview
• Install sealing pin into ECM connector T56f (if necessary).
NOTE
• These repair instructions may differ from the labor operations and labor times listed in ELSA.
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• This procedure must be read in its entirety prior to performing the repair.
• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.
Required Tools
Puller – Windshield Wiper
– T40394-
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 8 of 14
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
• Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 9 of 14
Section B – Repair Procedure
Prepare Puller – Windshield Wiper -T40394-:
• Turn the bolt <3> all the way upward.
• Push the locking ring <4> upward in direction of .
• Remove the hook <1> and pivot the second hook <2> to the side.
Removing wiper arms:
Vehicles without integrated washer nozzles:
NOTE
If the windshield wiper motor is to be run during the work procedure, the hood must be closed. Otherwise, the power supply to the wiper motor will be interrupted.
• Mark the current wiper position with a piece of masking tape.
NOTE
Marking the original position of the wiper arms should prevent the need for adjusting the wiper arms after reinstalling.
• Pry the caps off of the windshield wiper arms <1> with a screwdriver.
• Remove the nuts <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 10 of 14
Remove service cover (vehicles with integrated washer nozzles only):
NOTE
If the windshield wiper motor is to be run during the work procedure, the hood must be closed. Otherwise, the power supply to the wiper motor will be interrupted.
• Slide the service cover <1> for the plenum chamber cover toward the rear in direction of and remove it.
Vehicles with integrated washer nozzles:
• Mark the current wiper position with a piece of masking tape.
NOTE
Marking the original position of the wiper arms should prevent the need for adjusting the wiper arms after reinstalling.
• Disconnect the connector <1>.
• Release the retainers and disconnect the washer fluid hoses <2 and 3> at the connection points.
• Free up the grommet <5> and the washer fluid hoses <6> with the connector at the plenum chamber cover.
• Release the side retainer and pivot the cover <4> upward.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 11 of 14
Vehicles with integrated washer nozzles:
• Push the washer fluid hoses <3> slightly to the side.
• Using a screwdriver, pry the cap out of the windshield wiper arm <1>.
• Remove the nut <2>.
Removing wiper arms (cont. for all vehicles):
• Position the hook <2> on the windshield wiper arm <1>.
• Position the -T40394- on the opposite side of the windshield wiper arm and latch the pivoting hook <3>.
• Push the locking ring <4> downward in direction of .
• Turn the bolt <5> clockwise until the windshield wiper arm is removed from the windshield wiper axle.
• Remove the windshield wiper arms.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 12 of 14
Remove plenum chamber cover:
• Remove gasket <2>.
• Coat the transition between the frame <3> and the plenum chamber cover <1> with soapy water.
• Remove the plenum chamber cover from the window edge vertically upward starting from the frame on the windshield .
Inspect ECM and T56f connector:
• Turn off ignition.
• Disconnect T56f connector .
NOTE
If the sealing pin was missing from position 19 (T56f/19), it’s possible that moisture entered the ECM connector and caused corrosion.
• Check ECM pins and T56f connector for corrosion.
• If corrosion is found:
o A new sealing pin must be installed in the T56f connector.
o The ECM must be replaced.
o Any corroded pins in the T56/f connector must be replaced.
• If no corrosion is found:
o A new sealing pin must be installed in the T56f connector.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 13 of 14
Installing sealing pin:
• Remove connector lock and install new sealing pin into chamber 19 (T56f/19).
• Reinstall connector lock.
• Reconnect T56f connector to ECM.
Reassemble vehicle:
• Reassembly is the reverse order of removal.
• When installing plenum chamber cover, DO NOT strike cover with fist or other tools. Doing so could break the windshield.
• Reference previously made tape reference when installing the wiper arms.
• Pay attention to the different lengths of the wiper blades for the driver and front passenger side.
• Torque wiper arm nuts to 32 Nm.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March, 2021 97EV Page 14 of 14
Section C – Campaign Completion Stamp
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal.

************************************************************************************************************************

97BV USA
IMPORTANT SAFETY RECALL

This notice applies to your vehicle: ,
NHTSA: 21V111
Subject: Safety Recall 97EV – Engine Control Module (ECM) Connector
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Audi has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-
2021 model year Audi vehicles. Our records show that you are the owner of a vehicle affected
by this action.
What is the issue? Due to a deviation in the manufacturing process of the wiring harness
supplier, a sealing pin may be missing in one of the engine control unit
connectors. Moisture may enter the connector of the engine control
module due to a missing sealing pin. This may cause malfunctions
accompanied by illumination of the Malfunction Indicator Lamp (MIL)
and the engine may go into fail-safe mode with restricted RPM. It
cannot completely be ruled out that the engine may stop while driving.
If the engine stops while the vehicle is in motion especially at higher
speeds, this may increase the risk of a crash.
What will we do? To correct this defect, your authorized Audi dealer will check the
connector on the engine control unit to see if the sealing pin is present.
If missing, the pin will be installed. The connector will also be checked
for possibly existing corrosion and – if necessary – the affected
connections will be replaced. This work will take about two hours to
complete and will be performed for you free of charge. Please keep in
mind that your dealer may need additional time for the preparation of
the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule
this recall repair. For your convenience, you can also visit
www.audiusa.com and click on the “Find a Dealer” link to locate a
dealer near you and schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in
this action, the law requires you to forward this letter immediately via
first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our
records.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANT SAFETY RECALL
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work
free of charge within a reasonable time, please contact Audi Customer
Experience at 1-800-253-2834 or via our “Contact Us” page at
www.audiusa.com.
Checking your
vehicle for open
Recalls and Service
Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit the Recall/Service Campaign
Lookup tool at www.audiusa.com and enter your Vehicle Identification
Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590;
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action
to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
97BV USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD

<DIRECCIÓN DEL CLIENTE>
<CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE>
Este aviso se aplica a su vehículo: MARCA> <LÍNEA>,
Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V111
Asunto: Llamado a revisión por seguridad 97EV – Conector del módulo de control del
motor (ECM)
Estimado propietario de un Audi:
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y
Vehículos Motorizados. Audi determinó que hay un defecto relacionado con la seguridad de
los vehículos motorizados en ciertos vehículos Audi modelo 2019-2021. Nuestros registros
muestran que usted es propietario de un vehículo afectado por esta acción.
¿Cuál es el
problema?
Debido a una desviación en el proceso de fabricación del proveedor
de las sujeciones de cableado, podría faltar un perno de sellado en
uno de los conectores de la unidad de control del motor. La humedad
puede entrar en el conector del módulo de control del motor debido a
la ausencia del perno de sellado. Esto puede causar averías y que se
encienda la Luz indicadora de averías (MIL) y el motor puede entrar
en modo a prueba de fallas con revoluciones por minuto (RPM)
restringidas. No se puede descartar por completo que el motor se
detenga mientras se conduce el vehículo. Si el motor se detiene
mientras el vehículo está en movimiento, especialmente a velocidades
más altas, el riesgo de un choque puede aumentar.
¿Qué vamos a
hacer?
Para corregir este defecto, su concesionaria autorizada Audi revisará
el conector de la unidad de control del motor para ver si el perno de
sellado está en su lugar. El perno se instalará si no se encuentra en su
lugar. También se revisará si el conector presenta corrosión y, si es
necesario, se sustituirán las conexiones afectadas. Este trabajo
tardará unas dos horas y se realizará de forma gratuita. Tenga en
cuenta que su concesionaria puede necesitar más tiempo para
preparar la reparación, así como para adaptar el cronograma diario del
taller.
¿Qué debe hacer
usted?
Comuníquese de inmediato con su concesionaria autorizada de Audi
para programar esta reparación por llamado a revisión. Para su
comodidad, también puede visitar www.audiusa.com y hacer clic en el
enlace “Buscar una concesionaria” para ubicar una concesionaria
cerca de usted y programar este servicio.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
Vehículos en
arrendamiento y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo que se
identifica en esta acción, la ley requiere que le reenvíe esta carta
inmediatamente por first-class mail al arrendatario en un plazo de diez
(10) días a partir de que la reciba. Si cambió de dirección o vendió el
vehículo, llene la tarjeta prepagada de respuesta del propietario que
se adjunta a esta carta y envíenosla por correo para poder actualizar
nuestros registros.
¿Hay algo más en lo
que le podamos
ayudar?
Si su concesionaria autorizada Audi no logra o no puede completar
este trabajo de forma gratuita en un plazo razonable, comuníquese
con el área de Experiencia del cliente de Audi al 1-800-253-2834 o
mediante nuestra página “Contáctenos” en www.audiusa.com.
Verificar si hay
alguna campaña de
servicio y llamado a
revisión relacionada
con su vehículo
Para verificar la elegibilidad de su vehículo para reparación de
conformidad con esta o cualquier otra campaña de servicio o llamado
a revisión, visite la herramienta de Búsqueda de campañas de
servicio o llamado a revisión en www.audiusa.com e ingrese su
Número de identificación del vehículo (VIN).
Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590;
o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236
(TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov.
Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo,
tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el
vehículo.
Atentamente,
Protección al cliente de Audi

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AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 97EV_DLR_LAUNCH
Repair Available – Safety Recall 97EV / Engine Control Module (ECM) Connector
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date: March 04, 2021
Issue: Due to a deviation in the manufacturing process of the wiring harness supplier, a sealing
pin may be missing in one of the engine control unit connectors. Moisture may enter the
connector of the engine control module due to a missing sealing pin. This may cause
malfunctions accompanied by illumination of the Malfunction Indicator Lamp (MIL) and
the engine may go into fail-safe mode with restricted RPM. It cannot completely be ruled
out that the engine may stop while driving. If the engine stops while the vehicle is in
motion especially at higher speeds, this may increase the risk of a crash.
Repair:  REPAIR AVAILABLE – March 04, 2021 – Inspect the connector on the engine
control unit to see if the sealing pin is present. If missing, the pin will be installed.
The connector will also be checked for possibly existing corrosion and – if necessary
– the affected connections will be replaced.See ELSA/ServiceNet for complete
repair & claiming instructions
 Check daily campaign open inventory report or OMD for affected vehicles in
inventory
 Repair every affected inventory vehicle before delivery to consumers.
Parts Allocation: There will be no parts allocation.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2019 2021 A8 161
USA 2020 2021 S8 77
CAN 2020 2020 A8 6
CAN 2020 2020 S8 7
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – March 2021
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

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