Safety Recall Code: 69BV – Incorrect Air Bag Module Parameters – 2020-2021 Audi Q7

SEOCONTENT-START

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 1 of 13
Compliance Recall
Code: 69BV
Subject
Airbag Control Module Programming
Release Date
February 25, 2021
Affected Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
2020
2021
Q7
26,967
CAN
2020
2021
Q7
2,314
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.
 Campaign status must show “open.”
 If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.
Problem Description
Investigations have found that the second stage of the dual-stage airbag may be activated too soon after stage 1 in certain cases in a very specific, low speed front crash scenario (26 km/h, full frontal). This scenario was not properly accounted for in the airbag inflation parameters of the airbag control module.
Audi has decided that the affected vehicles may not fully comply with a section of FMVSS 208/CMVSS 208, Occupant crash protection. During conformity-of-production testing using unbelted, out of position 6-year-old test dummies in the front passenger seating position, the dummy instrumentation recorded a “Normalized neck injury criteria” (Nij) of 1,01 in position 2 (dummy´s chest on the instrument panel) which slightly exceeds the permitted value of 1,00.
Although it is unsafe and strongly unadvisable for a child occupant to ride unsecured in the front passenger seat, a child in that position at the time of a crash necessitating airbag deployment may be subject to an increased risk of injury.
Corrective Action
Update parameters of the airbag control module.
Code Visibility
On or about February 25, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in March 2021. Owner letter examples are included in this bulletin for your reference.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 2 of 13
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
69BV
Damage Code
0099
Parts Vendor Code
002
Claim Type
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
6953 25 99
Time stated on diagnostic protocol
Update airbag control module and, if necessary, perform update related test plans
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 3 of 13
Customer Letter Example (USA)

This notice applies to your vehicle: ,
NHTSA: 21V078
Subject: Compliance Recall 69BV – Airbag Control Module Programming
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2021 model year Audi Q7 vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 208, Occupant Crash Protection. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Investigations have found that the second stage of the dual-stage airbag may be activated too soon after stage 1 in certain cases in a very specific, low speed front crash scenario (26 km/h, full frontal). This scenario was not properly accounted for in the airbag inflation parameters of the airbag control module.
Audi has decided that the affected vehicles may not fully comply with a section of FMVSS 208, Occupant Crash Protection. During conformity-of-production testing using unbelted, out of position 6-year-old test dummies in the front passenger seating position, the dummy instrumentation recorded a “Normalized neck injury criteria” (Nij) of 1,01 in position 2 (dummy´s chest on the instrument panel) which slightly exceeds the permitted value of 1,00.
Although it is unsafe and strongly unadvisable for a child occupant to ride unsecured in the front passenger seat, a child in that position at the time of a crash necessitating airbag deployment may be subject to an increased risk of injury.
What will we do?
To correct this noncompliance, your authorized Audi dealer will update parameters of the airbag control module. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 4 of 13
Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Transport Canada Recall: 2021-067
Subject: Compliance Recall 69BV – Airbag Control Module Programming
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Investigations have found that the second stage of the dual-stage airbag may be activated too soon after stage 1 in certain cases in a very specific, low speed front crash scenario (26 km/h, full frontal). This scenario was not properly accounted for in the airbag inflation parameters of the airbag control module.
Audi has decided that the affected vehicles may not fully comply with a section of CMVSS 208, Occupant Crash Protection. During conformity-of-production testing using unbelted, out of position 6-year-old test dummies in the front passenger seating position, the dummy instrumentation recorded a “Normalized neck injury criteria” (Nij) of 1,01 in position 2 (dummy´s chest on the instrument panel) which slightly exceeds the permitted value of 1,00.
Although it is unsafe and strongly unadvisable for a child occupant to ride unsecured in the front passenger seat, a child in that position at the time of a crash necessitating airbag deployment may be subject to an increased risk of injury.
What will we do?
To correct this noncompliance, your authorized Audi dealer will update parameters of the airbag control module. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes
If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 5 of 13
Required Tools
Battery Tester/Charger
– GRX3000VAS-
(or equivalent)
Diagnostic Tester
-VAS6150X/VAS6160X-
(or equivalent)
Repair Instruction
Section A – Check for Previous Repair
• Enter the VIN in Elsa and proceed to the “Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy with the repair order.
• Confirm the Campaign/Action is open . If the status is closed, no further work is required.
• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are open, they must be performed in order of the Start date . The oldest should be performed first.
• All Safety Recalls must be completed prior to completing this campaign.
Proceed to Section B
NOTE
• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.
• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 6 of 13
Section B – Airbag Control Module Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.
 Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.
• Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
• Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
• Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
• Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
NOTE
• All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations.
• If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 7 of 13
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
• Open the hood.
• Access the battery charging posts.
• Switch the ignition on.
• Apply the parking brake.
• Switch off all consumers (headlights, heated seats, climate control, etc.).
• Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.
• Start the ODIS program.
• Attach the GRX3000VAS Tester/Charger (or equivalent) IN POWER SUPPLY MODE to the vehicle battery charging posts.
NOTE
Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery:
When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.
• Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 8 of 13
• Confirm that scan tool is communicating with the diagnostic head by USB cable.
o If the Bluetooth or WiFi symbol is shown, then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.
• From the home screen of the scan tool highlight “Diagnosis” and perform a full GFF diagnostic scan.
• Follow the on-screen prompts.
NOTE
STOP!
Operating mode “Diagnosis” must be used. A static fault may set in the airbag control module after the update, which must be cleared by following the GFF test plan that is populated for the fault.
• After the diagnostic scan is complete:
o Select the “Special Functions” tab <1>.
o Select “SVM Code Input” <2>.
o Select “Perform test…” <3>.
• Follow the on screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 9 of 13
NOTE
Using Bluetooth or WiFi for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM update process is not covered.
• Enter the corrective action code (SVM code) as listed below.
SVM code
69BVA376
• Select “Accept”.
• Follow the on-screen prompts.
NOTE
During this action, the SVM operation will update the airbag control module data container.
STOP!
• Static fault “B159B00, Start-up not ended ; static” may set during the update, which will turn on the airbag light in the instrument cluster.
• When exiting Guided Fault Finding, ODIS will provide a prompt (as shown) if faults are set.
• Select “Yes” and test plans will be automatically populated.
NOTE
If fault “B159B00, Start-up not ended ; static” did not set, the additional test plan steps are not necessary. GFF can be exited and any update related faults can be cleared. Some faults may need a bus sleep in order to clear.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 10 of 13
NOTE
The test plan populated will require the 12V battery to be disconnected.
• For vehicles with a 48V battery system, the high-voltage system will need to be de-energized prior to disconnecting the 12V battery.
• The test plan for de-energization can be found under the Special Functions tab.
TIP
Vehicles with a 48V system can be identified by:
• Equipped with a 3.0L or 4.0L engine.
• Underhood power cables are purple.
• 48V warnings found underhood.
• PR code: VH2 – 48-V electric system.
• Perform the test plan “J234 – Control module not coded” .
• Follow the on-screen prompts.
• The test plan requires the 12V battery negative terminal to be disconnected with the ignition swiched ON.
• After disconnecting the 12V battery negative terminal for a moment, it can be reconnected.
• Torque the battery terminal nut to 6 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 11 of 13
• Upon completion of the test plan “J234 – Control module not coded”, the “Airbag control module, replacing” test plan will be popuated.
• Start the test plan and follow the on-screen prompts.
• When asked what control module is currently installed, select that a NEW control module is currently installed.
• When asked if any TSB’s indicate a SVM code, select that there is NO SVM code.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 12 of 13
• After successful completion of the airbag control module replacement test plan:
o Perform the 48V re-energization test plan (if equipped with a 48V system).
o Exit Guided Fault Finding and ensure the diagnostic protocol is sent to GFF Paperless.
• If fault “B159B00, Start-up not ended ; static” did not set:
o Exit Guided Fault Finding and ensure the diagnostic protocol is sent to GFF Paperless.
• Proceed to Section C.
TIP
Various event memory entries may be generated after the flashing procedure on some vehicles. Put the vehicle in a corresponding bus sleep mode after performing the update in order to clear the faults.
To put the vehicle in bus sleep mode, disconnect the diagnostic tester, remove the key from the vehicle and lock the vehicle with the remote for 5 minutes.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2021 69BV Page 13 of 13
Section C – Campaign Stamp
Item#: AUD4927ENG
OR
Item # AUD4927FRE
• Once the campaign has been completed, the technician should stamp the repair order.
• Stamps are available for ordering through the Compliance Label Ordering Portal (item# AUD4927ENG or AUD4927FRE).

***************************************************************************************************************************

69BV USA
IMPORTANT SAFETY RECALL

This notice applies to your vehicle: ,
NHTSA: 21V078
Subject: Compliance Recall 69BV – Airbag Control Module Programming
Dear Audi Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Audi has decided that certain 2021-2021 model year Audi Q7 vehicles fail to conform to Federal
Motor Vehicle Safety Standard (FMVSS) 208, Occupant Crash Protection. Our records show that
you are the owner of a vehicle affected by this action.
What is the issue? Investigations have found that the second stage of the dual-stage
airbag may be activated too soon after stage 1 in certain cases in a
very specific, low speed front crash scenario (26 km/h, full frontal).
This scenario was not properly accounted for in the airbag inflation
parameters of the airbag control module.
Audi has decided that the affected vehicles may not fully comply with
a section of FMVSS 208, Occupant Crash Protection. During
conformity-of-production testing using unbelted, out of position 6-
year-old test dummies in the front passenger seating position, the
dummy instrumentation recorded a “Normalized neck injury criteria”
(Nij) of 1,01 in position 2 (dummy´s chest on the instrument panel)
which slightly exceeds the permitted value of 1,00.
Although it is unsafe and strongly unadvisable for a child occupant to
ride unsecured in the front passenger seat, a child in that position at
the time of a crash necessitating airbag deployment may be subject
to an increased risk of injury.
What will we do? To correct this noncompliance, your authorized Audi dealer will
update parameters of the airbag control module. This work will take
about an hour to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule
this recall repair. For your convenience, you can also visit
www.audiusa.com and click on the “Find a Dealer” link to locate a
dealer near you and schedule this service.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANT SAFETY RECALL
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in
this action, the law requires you to forward this letter immediately via
first-class mail to the lessee within ten (10) days of receipt. If you
have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work
free of charge within a reasonable time, please contact Audi
Customer Experience at 1-800-253-2834 or via our “Contact Us”
page at www.audiusa.com.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit the Recall/Service Campaign
Lookup tool at www.audiusa.com and enter your Vehicle
Identification Number (VIN).
If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or
call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
We apologize for any inconvenience this matter may cause; however we are taking this action to
help ensure your safety and continued satisfaction with your vehicle.
Sincerely,
Audi Customer Protection
69BV USA
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD

<DIRECCIÓN DEL CLIENTE>
<CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE>
Este aviso se aplica a su vehículo: MARCA> <LÍNEA>,
Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 21V078
Asunto: Llamado a revisión por cumplimiento 69BV – Programación del módulo de
control de las bolsas de aire
Estimado propietario de un Audi:
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y
Vehículos Motorizados. Audi ha determinado que ciertos vehículos Audi Q7 modelo 2021-2021
no cumplen con la Norma federal de seguridad de vehículos motorizados (FMVSS) 208,
Protección contra accidentes de los pasajeros. Nuestros registros muestran que usted es
propietario de un vehículo afectado por esta acción.
¿Cuál es el problema? Las investigaciones encontraron que la segunda etapa de las bolsas
de aire de dos etapas puede activarse demasiado pronto después de
la primera etapa en ciertos casos en una situación muy específica de
choque frontal a baja velocidad (26 km/h, totalmente frontal). Esta
situación no se tuvo en cuenta correctamente en los parámetros de
inflado de las bolsas de aire del módulo de control de las bolsas de
aire.
Audi determinó que es posible que los vehículos afectados no
cumplan plenamente con una sección de la FMVSS 208, Protección
contra accidentes de los pasajeros. Durante las pruebas de
conformidad de la producción utilizando maniquíes de prueba que
simulan a un niño de 6 años sin cinturón y fuera de posición en el
asiento del pasajero delantero, la instrumentación de maniquíes
registró “Criterios normalizados de lesión del cuello” (Nij) de 1,01 en
la posición 2 (el pecho del maniquí en el tablero de instrumentos) que
excede levemente el valor permitido de 1,00.
Aunque es inseguro y muy desaconsejable que un niño viaje sin
seguridad en el asiento del pasajero delantero, un niño en esa
posición en el momento de un choque que requiera el despliegue de
la bolsa de aire puede estar sujeto a un mayor riesgo de lesiones.
¿Qué vamos a hacer? Para corregir este incumplimiento, su concesionaria autorizada Audi
actualizará los parámetros del módulo de control de las bolsas de
aire. Este trabajo tomará aproximadamente una hora y se realizará
de forma gratuita. Tenga en cuenta que su concesionaria puede
necesitar más tiempo para preparar la reparación, así como para
adaptar el cronograma diario del taller.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
Audi of America, Inc.
IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD
¿Qué debe hacer
usted?
Comuníquese de inmediato con su concesionaria autorizada Audi
para programar esta reparación por llamado a revisión. Para su
comodidad, también puede visitar www.audiusa.com y hacer clic en
el enlace “Buscar una concesionaria” para ubicar una concesionaria
cerca de usted y programar este servicio.
Vehículos en
arrendamiento y
cambios de dirección
Si usted es el arrendador y propietario registrado del vehículo que se
identifica en esta acción, la ley requiere que le reenvíe esta carta
inmediatamente por first-class mail al arrendatario en un plazo de
diez (10) días a partir de que la reciba. Si cambió de dirección o
vendió el vehículo, llene la tarjeta prepagada de respuesta del
propietario que se adjunta a esta carta y envíenosla por correo para
poder actualizar nuestros registros.
¿Hay algo más en lo
que le podamos
ayudar?
Si su concesionaria autorizada de Audi no logra o no puede
completar este trabajo de forma gratuita en un plazo razonable,
comuníquese con el área de Experiencia del cliente de Audi al 1-800-
253-2834 o mediante nuestra página “Contáctenos” en
www.audiusa.com.
Verificar si hay alguna
campaña de servicio y
llamado a revisión
vigente relacionada con
su vehículo
Para verificar la elegibilidad de su vehículo para reparación de
conformidad con esta o cualquier otra campaña de servicio o llamado
a revisión, visite la herramienta de Búsqueda de campañas de
servicio o llamado a revisión en www.audiusa.com e ingrese su
Número de identificación del vehículo (VIN).
Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o
puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236
(TTY: 1-800-424-9153); o puede visitar la página https://www.safercar.gov.
Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo,
tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el
vehículo.
Atentamente,
Protección al cliente de Audi

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AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 69BV_DLR_ADV
Advance Notice – Compliance Recall 69BV / Airbag Control Module Programming
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date: February 24, 2021
Issue: Investigations have found that the second stage of the dual-stage airbag may be
activated too soon after stage 1 in certain cases in a very specific, low speed front crash
scenario (26 km/h, full frontal). This scenario was not properly accounted for in the airbag
inflation parameters of the airbag control module.
Audi has decided that the affected vehicles may not fully comply with a section of
FMVSS208/CMVSS 208, Occupant crash protection. During conformity-of-production
testing using unbelted, out of position 6-year-old test dummies in the front passenger
seating position, the dummy instrumentation recorded a “Normalized neck injury criteria”
(Nij) of 1,01 in position 2 (dummy´s chest on the instrument panel) which slightly exceeds
the permitted value of 1,00.
Although it is unsafe and strongly unadvisable for a child occupant to ride unsecured in
the front passenger seat, a child in that position at the time of a crash necessitating air
bag deployment may be subject to an increased risk of injury.
Repair:  REPAIR NOT YET AVAILABLE
 Check daily campaign open inventory report or OMD for affected vehicles in
inventory.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2020 2021 Q7 26,967
CAN 2020 2021 Q7 2,314
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

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AUDI DEALER COMMUNICATION
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection 69BV DLR_LAUNCH
Repair Available – Compliance Recall 69BV / Airbag Control Module Programming
This notice is for:  Dealer Principal
 General Manager
 Sales Managers
 Service Manager
 Parts Manager
 Service Advisor
 Warranty Administrator
 Technicians
Date: February 25, 2021
Issue: Investigations have found that the second stage of the dual-stage airbag may be
activated too soon after stage 1 in certain cases in a very specific, low speed front crash
scenario (26 km/h, full frontal). This scenario was not properly accounted for in the airbag
inflation parameters of the airbag control module.
Audi has decided that the affected vehicles may not fully comply with a section of FMVSS
208/CMVSS 208, Occupant crash protection. During conformity-of-production testing
using unbelted, out of position 6-year-old test dummies in the front passenger seating
position, the dummy instrumentation recorded a “Normalized neck injury criteria” (Nij) of
1,01 in position 2 (dummy´s chest on the instrument panel) which slightly exceeds the
permitted value of 1,00.
Although it is unsafe and strongly unadvisable for a child occupant to ride unsecured in
the front passenger seat, a child in that position at the time of a crash necessitating airbag
deployment may be subject to an increased risk of injury.
Repair:  REPAIR AVAILABLE – February 25, 2021 – Update parameters of the airbag control
module.
 See ELSA/ServiceNet for complete repair & claiming instructions
 Check daily campaign open inventory report or OMD for affected vehicles in
inventory
 Repair every affected inventory vehicle before delivery to consumers.
Parts Department: No parts required.
Affected Vehicles Country Beginning
Model Year
Ending
Model Year Vehicle Vehicle
Count
USA 2020 2021 Q7 26,967
CAN 2020 2021 Q7 2,314
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:  Schedule owner repairs immediately
 Owner mailing – March 2021
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE

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SEOCONTENT-END