2021-2022 Audi Compliance Recall 91CR / Rearview Camera

October 20, 2021 NHTSA CAMPAIGN NUMBER: 21V825000

Rear-View Camera Image May Not Display/FMVSS 111

A rear-view camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V825

Manufacturer Volkswagen Group of America, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 2,857

 

Summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi A8 and S8, 2022 Audi A5 Sportback, A4 Sedan, E-Tron GT, Q3, Q5, RS6 Avant, A3 Sedan, S5 Sportback, Q5 Sportback, Q7, Q8, RSQ8, SQ7, SQ8, and S3 Sedan vehicles. A software error may prevent the rear-view image from initially displaying when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the infotainment unit parameters, free of charge. Owner notification letters are expected to be mailed December 17, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 91CR.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Audi has a Recall

 


Compliance Recall
Code: 91CR

Subject Rearview Camera
Release Date October 29, 2021
Affected Vehicles
Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2022 2022 A3 SEDAN 5
USA 2022 2022 A4 SEDAN 52
USA 2022 2022 A5 SPORTBACK 18
USA 2021 2021 A8 125
USA 2022 2022 E‐TRON GT 22
USA 2022 2022 Q3 2,175
USA 2022 2022 Q5 167
USA 2022 2022 Q5 SPORTBACK 23
USA 2022 2022 Q7 162
USA 2022 2022 Q8 6
USA 2022 2022 RS6 AVANT 1
USA 2022 2022 RSQ8 7
USA 2022 2022 S3 SEDAN 38
USA 2022 2022 S5 SPORTBACK 1
USA 2021 2021 S8 13
USA 2022 2022 SQ7 32
USA 2022 2022 SQ8 10
CAN 2022 2022 A4 SEDAN 11
CAN 2021 2021 A8 1
CAN 2022 2022 E‐TRON GT 13
CAN 2022 2022 Q3 311
CAN 2022 2022 Q5 45
CAN 2022 2022 Q5 SPORTBACK 22
CAN 2022 2022 Q7 24
CAN 2022 2022 Q8 1
CAN 2022 2022 RSQ8 20
CAN 2022 2022 SQ7 16
CAN 2022 2022 SQ8 9

 

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.  Elsa is the only valid campaign inquiry & verification source. 

  • Campaign status must show “open.”
  • If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign.

 

Problem Description Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash.
Corrective Action The control unit for infotainment of the MIB3 will receive an updated set of parameters.
Code Visibility On or about October 29, 2021, the campaign code will be applied to affected vehicles.
Owner  Notification Owner notification will take place in November 2021. Owner letter examples are included in this bulletin for your reference.
Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel.  Contact Warranty if you have any questions.

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. 

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

 

Claim Entry Instructions 

The labor times listed here may differ from the labor operations and labor times listed in ELSA.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.

If customer refused campaign work:

  • U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
  •  Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.      
Service Number 91CR
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim wash/loaner under this action
Criteria I.D. 4A or 4M or 8W or 8Y or F1 or F3 or F5 or F8 or FW or FY
LABOR
Labor Op Time Units Description
2706 89 50 10 Connect battery charger
9196 25 99 Time stated on diagnostic protocol Update infotainment control module parameters

 


Customer Letter Example (USA)

 

<MONTH YEAR>

 

<CUSTOMER NAME>

<CUSTOMER ADDRESS>

<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

NHTSA: 21V825

Subject: Compliance Recall 91CR – Rearview Camera

 

Dear Audi Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2021-2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 111, Rear Visibility. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash.
What will we do? To correct this noncompliance, your authorized Audi dealer will update the control unit for infotainment of the MIB3 with an updated set of parameters. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for open Recalls and Service Campaigns  To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN).

 

If you still cannot obtain satisfaction, you may file a complaint with:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.   

 

Sincerely,

 

Audi Customer Protection

 


Customer Letter Example (Canada)

 

<MONTH YEAR>

 

<CUSTOMER NAME>

<CUSTOMER ADDRESS>

<CUSTOMER CITY STATE ZIPCODE>

This notice applies to your vehicle:  <MODEL YEAR> <BRAND> <CARLINE>, <VIN>

Transport Canada Recall: 2021-642

Subject: Compliance Recall 91CR – Rearview Camera

 

Dear Audi Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Under certain operating conditions, the response time of the rearview camera image might not meet regulatory requirements. The rear view camera picture might not be available when beginning to back up which may cause impairment of the driver’s ability to see areas to the rear of the vehicle. This can increase the risk of a crash.
What will we do? To correct this noncompliance, your authorized Audi dealer will update the control unit for infotainment of the MIB3 with an updated set of parameters. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair.
Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records.
Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

 

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

 

Sincerely,

 

Audi Customer Protection

 


 

 


16 Affected Products

Vehicles

MAKE MODEL YEAR
AUDI A3 2022
AUDI A4 2022
AUDI A5 2022
AUDI A8 2021
AUDI E-TRON 2022
AUDI Q3 2022
AUDI Q5 2022
AUDI Q7 2022
AUDI Q8 2022
AUDI RS Q8 2022
AUDI RS6 2022
AUDI S3 2022
AUDI S5 2022
AUDI S8 2021
AUDI SQ7 2022
AUDI SQ8 2022

 


5 Associated Documents

Defect Notice 573 Report

RCLRPT-21V825-4386.PDF 225.278KB

RCLRPT-21V825-4386

 


Recall Acknowledgement

RCAK-21V825-8796.pdf 774.659KB

RCAK-21V825-8796

 


Noncompliance Notice 573 Report

RCLRPT-21V825-4751.PDF 225.278KB

RCLRPT-21V825-4751

 


Remedy Instructions and TSB

RCRIT-21V825-3979.pdf 2260.276KB

RCRIT-21V825-3979

 


Manufacturer Notices(to Dealers,etc) – AUDI Date: October 29, 2021 Repair Available – Compliance Recall 91CR / Rearview Camera

RCMN-21V825-7889.pdf 715.038KB

RCMN-21V825-7889

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V825&docType=RCL

 


 

Overview – Introduction

The Immobilizer is a theft-deterrent device that adds a layer of security to VWGoA vehicles that include the following brands: Audi, Bentley, Lamborghini, and VW. Certain repairs such as replacing emission parts cannot be performed without resetting the immobilizer code for the vehicle. This is done by a technician using the VAS for PC software to synchronize the immobilizer code embedded in the ignition key with other codes resident on parts such as the Transmission Control Module, Engine Control Module, and Instrument Cluster.

 

Before you can replace an emission part

Whenever you replace an emission-related control module, the immobilizer must be reset using the VAS for PC software. This can only be done if you meet the following requirements:

  • You have enrolled into the program (see step 1 – Complete Pass Thru Enrollment Forms)
  • You have received an email from VWGoA that contains a Security ID and Password to access the immobilizer application hosted in Germany
  • You have received an email from VWGoA that contains a certificate file (e.g. IndepeDeale.30001.300999.pfx)
  • You have installed the certificate onto your PC
  • You have obtained a J 2534-1 Pass Thru device (see recommended J 2534-1 Pass Thru devices)
  • You have performed the steps outlined in VAS for PC Setup

 

Recommended J 2534-1 Pass Thru devices

Pass thru devices are available for purchase from a recommended Manufacturer for registered workshops to perform Immobilizer functions. The Pass Thru devices that have been tested to work with VAS for PC follow:

  • I+ME Pass-Thru+XS

Available from ACTIA Corp.

https://www.actiaus.com, https://www.passthruxs.com or (734) 266-2083

2021-2022 Audi Compliance Recall 91CR / Rearview Camera » small light

Available from Drew Technologies, Inc. https://www.drewtech.com or (734) 222-5228

  • Blue Streak iflash Global Programmer

Available from Blue Streak Electronics https://www.bsecorp.com or (905) 669-4812 Email at Info@bsecorp.com

2021-2022 Audi Compliance Recall 91CR / Rearview Camera » small light

Available from Dearborn Group Technology https://www.dgtech.com or (248) 488-2080

Email at sales@dgtech.com

Note: Currently, Pass Thru re-programming supports SAE J2534-1 version 4.04 only. Please ensure that you have installed the appropriate driver for your Pass Thru device. For details read the documentation shipped with your device or contact the manufacturer.

Immobilizer-Reprogramming-Instructions

 

J2534 Pass Thru devices

2021-2022 Audi Compliance Recall 91CR / Rearview Camera » small light Drew Tech CarDAQ-Plus 3 Diagnostic Code Reader and J2534 Programming Tool
2021-2022 Audi Compliance Recall 91CR / Rearview Camera » small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
2021-2022 Audi Compliance Recall 91CR / Rearview Camera » small light Drew Tech CarDaq-M 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics
2021-2022 Audi Compliance Recall 91CR / Rearview Camera » small light Drew Tech Mongoose Pro ISO-CAN 2
2021-2022 Audi Compliance Recall 91CR / Rearview Camera » small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
2021-2022 Audi Compliance Recall 91CR / Rearview Camera » small light Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

 

https://erwin.vw.com

https://erwin.audiusa.com

 


 

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LAUNCH X431 PAD VII, 2022 J2534 Reprogramming Tool, ECU Online Coding, Topology Map Intelligent Diagnostic Scanner, Upgraded of X431 PAD 3 / V+, 50+ Services, Bi-Directional Control, FCA SWG
  • 🥇【LAUNCH X431 PAD VII, 2022 Top Diagnostic Scanner】 As the latest all-around scan tool, LAUNCH X431 PAD VII has upgraded on top of LAUNCH X431 PRO5/PADIII/V+ 4.0 to rival the OEM automotive scanner. Owing ecu programming & online coding, J2534/RP1210/D-PDU/Do-IP/CANFD diagnostic protocols, topology map, 50+ service functions, 2022 advanced functions, highest hardware configuration, and 99.99% vehicles coverage, LAUNCH X431 PAD VII is a worthwhile investment for repair shops and mechanics.
  • 【Online Programming & ECU Coding】 LAUNCH X431 PAD VII diagnostic tool with Smartlink C can perform ECU coding & programming to get the car to work correctly after module replacement. They support multiple protocols: J2534 (diagnose vehicles with OEM software and VCI), RP1210/D-PDU (diagnose heavy trucks (the diagnostic software and a non-standard 16PIN connector sold separately), Do-IP (diagnose E and F Chassis BMWs and new cars from Land Rover/Jaguar), CAN FD (diagnose new vehicles from GM).
  • 【LAUNCH X431 PAD VII, 50+ Services & Topology Map】 LAUNCH X431 PAD VII bidirectional scan tool has 50+ maintenance functions, including but not limited to oil reset/ABS Bleeding/Injector Coding/AdBlue reset, helping you win more business. With topology map function, you can check the DTCs and all systems communication status visually in LAUNCH X431 PAD VII top obd2 scanner. The actuation test enables the tablet to output commands to the ECU to determine the integrity of systems or parts.
  • 【Intelligent Diagnose & Guided Functions】 LAUNCH X431 PAD VII scan tool aims at freeing mechanics from tedious works. Intelligent Diagnose can easily get the VIN information of the car, guide you to vehicle information page without step-by-step selection, and display all diagnostic records. Guided Function (for V.A.G) enables you to follow the on-screen prompts, simple & convenient. Pin Detection allows you to detect the voltage of DLC pins and supported protocol types to troubleshoot the DLC.
  • 【All-in-One Tool for Diagnoses and Inspections, Save $2000+】 LAUNCH X431 PAD VII supports add-on modules (sold separately) to carry out more in-depth inspections and calibrations: oscillograph, sensor, battery test, endoscope, Wi-Fi printer, TSGUN, Immobilizer,etc. With 60+ advanced functions: guided functions, component matching, power balance, online parameterization, online calibration, LAUNCH X431 PAD VII high-end comprehensive diagnostic scan tool turns you into a pro auto mechanic.
Bestseller No. 10
LAUNCH X431 PRO5 with Free J2534 ECU Reprogramming Tool for OEM Reprogramming and Diagnostics, 50+ Reset,OE-Level All Systems Bi-Directional Scanner for CANFD/DOIP/ Heavy Duty Truck,Key IMMO Scan Tool
  • Featured with a brand-new upgrade system, X-431 PRO5 is newly designed for All Makes, All Models, and Full system diagnosis and assists the technician to make the vehicle diagnosis and repair easier at all skill levels.
  • [J2534 ECU Reprogramming Tool, No IP Limitation]: LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 V+, PROS V1.0, PAD3. With the SmartBox3.0 can download the OEM software from the manufacturer’s server for free.
  • [3 IN-1 FREE J2534 ECU Programming Device: LAUNCH X431 PRO5 support all new J2534/DOIP/CANFD protocols to access data and OE programming downloads for most Car; Support DC9-36V for HD Vehicle ( No NEED buy HD Module, SAVING $900+.)
  • [ One-stop Intelligent Tools]: Workshop level scan tool X431 PRO5 with the repair fix solutions database, Code Assist, Repair Tips,Component Measurement, TSB, Relevant Cases,DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair.
  • [50+ Reset, Continuously Updated Reset Functions]: 50 resets reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to regeneration, initiation, matching, etc.

Last update on 2022-10-01 / Affiliate links / Images from Amazon Product Advertising API

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