November 3, 2021 NHTSA CAMPAIGN NUMBER: 21V852000
NHTSA Campaign Number: 21V852
Manufacturer Volkswagen Group of America, Inc.
Potential Number of Units Affected 1
A dealer will replace the steering gear, free of charge. The owner notification letter is expected to be mailed December 31, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 48Q7.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The one (1) vehicle included in this recall may have received an incorrectly assembled or missing steering assembly worm gear drive bushing. If the bushing is missing or incorrectly assembled, it will result in loud noises while using the steering in low speed situations like parking. If ignored, this may lead to a failure of the steering support with increased steering forces and a blockage cannot completely be ruled out. This may increase the risk of a crash.
- Volkswagen Customer CARE will contact the one affected customer via telephone and will assist in arranging this recall repair with an authorized Volkswagen dealer.
- The steering gear will be replaced on the affected vehicle.
- Parts required to repair this vehicle will be coordinated directly with the repairing dealer.
VOLKSWAGEN DEALER COMMUNICATION – USA ONLY
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection 48Q7_DLR_LAUNCH
Repair Available – Safety Recall 48Q7 / Steering Gear
This notice is for: Dealer Principal
Date: November 04, 2021
Issue: The one (1) vehicle included in this recall may have received an incorrectly assembled
or missing steering assembly worm gear drive bushing. If the bushing is missing or
incorrectly assembled, it will result in loud noises while using the steering in low speed
situations like parking. If ignored, this may lead to a failure of the steering support with
increased steering forces and a blockage cannot completely be ruled out. This may
increase the risk of a crash.
Repair: Volkswagen Customer CARE will contact the one affected customer via
telephone and will assist in arranging this recall repair with an authorized
The steering gear will be replaced on the affected vehicle.
Parts required to repair this vehicle will be coordinated directly with the repairing
Affected Vehicles Country Beginning
Model Year Vehicle Vehicle
USA 2022 2022 ID.4 1
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes: U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
-END OF MESSAGE
1 Affected Product
3 Associated Documents
Defect Notice 573 Report
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
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Last update on 2021-11-28 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-11-28 / Affiliate links / Images from Amazon Product Advertising API