Safety Recalls 72K9 Front Seat Backrest Frame Welds – 2020 Volkswagen Jetta, Jetta GLI & Tiguan

August 26, 2020 NHTSA CAMPAIGN NUMBER: 20V505000

Front Seat Backrest Frame Not Welded Properly

In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.


NHTSA Campaign Number: 20V505

Manufacturer Volkswagen Group of America, Inc.

Components SEATS

Potential Number of Units Affected 4,854



Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. The front seat backrest frame may not have been welded properly.



Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen’s numbers for this recall are 72L1, 72K8, and 72K9.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Check if your Volkswagen has a Recall


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2020 2020 JETTA 897
USA 2020 2020 JETTA GLI 27
USA 2020 2020 TIGUAN 713
CAN 2020 2020 JETTA 1,067
CAN 2020 2020 JETTA GLI 21
CAN 2020 2020 TIGUAN 862


Problem Description

Individual parts of the front seat backrest adjusting mechanism and the side element of the front seat backrest frame may not have been welded properly. In the event of a rear-end crash, the backrest adjustment could break under unfavorable conditions and the intended restraint effect may no longer be achieved. This may cause an increased risk of injury to the occupant of the front seat and potentially to the occupant in the rear seat directly behind it.


Corrective Action

Inspect the front driver and passenger seats. If an affected part is found, the seatback frame will be replaced.


Code Visibility

On or about September 4, 2020, the campaign code was applied to affected vehicles.


Owner Notification

Owner notification took place in September, 2020. Owner letter examples are included in this bulletin for your reference.


Repair Overview

Inspect left front and right front seat recliner mechanism on both front seats.

Replace seat frame if necessary.


Chronology :

July 15, 2020: During an internal road test, noises coming from the backrest were noticed. Immediate investigation regarding root cause and consequences commenced together with the suppliers. It was found that some process weaknesses occurred after the production at the supplier re-started after the shutdown due to COVID-19.

July 24, 2020: Topic was reported to Product Safety Committee. Technical analysis continued and potentially affected vehicles were identified.

August 19, 2020: The VW and Audi Product Safety Committee decided a worldwide recall. Within the worldwide potentially affected VW and Audi population, 53 vehicles may have received an affected improperly welded backrest.

Date of determination: August 19, 2020

Amendment 11/2020:

October 26, 2020: The PSB in Chattanooga was made aware of front seat recliner weld failure which occurred on a customer vehicle after 3 days in service. The vehicle was manufactured after the “clean VIN” established for the recall campaign, which was decided by the APS in August of 2020. After reviewing the failed part, it was determined that the seat backrest was in-fact manufactured during the suspect timeframe however neither the seat itself nor the vehicle was included in the various sort actions and subsequent recall campaign. This was due to the fact that the Tier I supplier unknowingly provided incorrect information to regarding their in-house sorting activities, which caused the initial identification of potentially affected vehicles to be inaccurate/incomplete. Suspect population was for Atlas and Atlas Cross Sport.

November 05, 2020: Topic presented to the Product Safety Committee. Additional information requested.

November 11, 2020: Topic again presented to the Product Safety Committee where the recall decision for the additional Atlas and Atlas Cross Sport vehicles was made (524 vehicles added for USA market).


6 Affected Products


AUDI Q5 2020
AUDI SQ5 2020


28 Associated Documents

Recall 573 Report-Amendment 3

RCLRPT-20V505-6976.PDF 219.813KB



Recall 573 Report-Amendment 2

RCLRPT-20V505-2257.PDF 219.901KB



Recall Quarterly Report #3, 2021-1

RCLQRT-20V505-0253.PDF 211.365KB



Manufacturer Notices(to Dealers,etc) – Date: September 22, 2020 IMPORTANT! Revision to Safety Recalls 72K8 & 72K9 / Front Seat Backrest Frame Welds

RCMN-20V505-4861.pdf 294.431KB



Remedy Instructions and TSB

RCRIT-20V505-2684.pdf 1937.699KB



Remedy Instructions and TSB

RCRIT-20V505-7117.pdf 2578.851KB



Remedy Instructions and TSB

RCRIT-20V505-6871.pdf 2379.143KB



Manufacturer Notices(to Dealers,etc) – 72K8_72K9 VW Dealer Launch Notice

RCMN-20V505-2964.pdf 710.538KB



Manufacturer Notices(to Dealers,etc) – Audi Date: September 22, 2020 IMPORTANT! Revision to Safety Recall 72L1 / Front Seat Backrest Frame Welds

RCMN-20V505-4920.pdf 292.205KB



Remedy Instructions and TSB

RCRIT-20V505-1663.pdf 2567.842KB



Remedy Instructions and TSB

RCRIT-20V505-2013.pdf 2389.848KB



Remedy Instructions and TSB

RCRIT-20V505-2306.pdf 1842.47KB



ISSUED Owner Notification Letter(Part 577) – 72K8_ VW Customer

RCONL-20V505-7275.pdf 98.292KB



ISSUED Owner Notification Letter(Part 577) – 72K8_ VW Customer PRI

RCONL-20V505-3183.pdf 110.48KB



ISSUED Owner Notification Letter(Part 577) – 72K9_VW Customer PRI

RCONL-20V505-2274.pdf 110.499KB



ISSUED Owner Notification Letter(Part 577) – 72L1_Audi Customer

RCONL-20V505-5639.pdf 139.576KB



ISSUED Owner Notification Letter(Part 577) – 72L1_Audi Customer PRI

RCONL-20V505-0154.pdf 155.006KB



ISSUED Owner Notification Letter(Part 577) – 72K9_VW Customer

RCONL-20V505-6069.pdf 98.278KB



Recall 573 Report-Amendment 1

RCLRPT-20V505-7058.PDF 219.33KB



Remedy Instructions and TSB

RCRIT-20V505-1887.pdf 2600.552KB



Recall 573 Report

RCLRPT-20V505-2362.pdf 219.373KB



Recall Acknowledgement

RCAK-20V505-1010.pdf 306.924KB



Recall Quarterly Report #4, 2021-2

RCLQRT-20V505-6264.PDF 211.465KB



ISSUED Owner Notification Letter(Part 577) – 72K8_ VW Customer

RCONL-20V505-2703.pdf 98.292KB



Recall Quarterly Report #1, 2020-3

RCLQRT-20V505-2709.PDF 211.165KB



Recall Quarterly Report #2, 2020-4

RCLQRT-20V505-7748.PDF 211.279KB



Recall Quarterly Report #5, 2021-3

RCLQRT-20V505-1657.PDF 211.58KB



Recall Quarterly Report #6, 2021-4

RCLQRT-20V505-1881.PDF 211.671KB



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