42L2 – Retaining Ring On Air Suspension Struts May Loosen – 2022 Audi E-Tron GT

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December 1, 2021 NHTSA CAMPAIGN NUMBER: 21V935000

Retaining Ring On Air Suspension Struts May Loosen

A loose retaining ring may allow air to escape, compromising vehicle handling and increasing the risk of a crash.

 

NHTSA Campaign Number: 21V935

Manufacturer Volkswagen Group of America, Inc.

Components SUSPENSION

Potential Number of Units Affected 10

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Audi E-Tron GT vehicles. The retaining ring on the air suspension struts may come loose.

 

Remedy

Dealers will inspect and replace the air suspension struts as necessary, free of charge. Owner notification letters were mailed January 27, 2022. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 42L2.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Audi has a Recall

 


Affected Vehicles

Country Beginning Model Year Ending Model Year Vehicle Vehicle Count
USA 2022 2022 E‐TRON 10

 

Problem Description

A retaining ring on top of the suspension strut could come loose due to a potentially insufficient notch. If the retaining ring on top of the suspension strut gets loose, the air within the pneumatic spring will be released, leading to a loss of ride comfort accompanied by a drop in ride height on the affected suspension strut. Vehicle handling capabilities could be affected, increasing the risk of a crash.

 

Corrective Action

Inspect and, if necessary, replace the affected suspension strut.

 

Precautions

If the vehicle is experiencing the recall condition, a warning message, along with a red warning light, will be displayed indicating an air suspension malfunction. If this happens, customers are advised to contact an authorized Audi dealer without delay and make arrangements to have the vehicle inspected/repaired.

 

Code Visibility

On or about January 28, 2022, the campaign code will be applied to affected vehicles.

 

Owner Notification

Owner notification will take place in January 2022. Owner letter examples are included in this bulletin for your reference.

 

Repair Overview

Check BOTH front air suspension strut circlips.

Replace strut(s), if necessary.

 


Chronology :

Sept. 16, 2021: During a final internal road test of an Audi e-tron GT after the finishing assembly line and before transportation to the field, an issue with the air suspension was detected.

September 17 – October 18, 2021: Immediate investigation of the vehicle in the factory and information to the supplier. Analysis and check of the parts in stock and in process including all cars still in the factory, followed by a detailed analyses and identification of the cause and possibly affected batches.

October 18, 2021: The responsible department determines that it cannot be ruled out that affected parts were also installed in vehicles already in the field. Therefore the issue is submitted to the Audi Product Safety Commitee.

October 19 – November 24, 2021: Topic was presented to the Product Safety Committee. The suspect parts were identified but the corresponding vehicles had not yet been determined. Possibly affected vehicles still in the factory were identified and a stop order was issued for the vehicles in the ports. Additional investigation to clearly identify the possibly affected vehicles in the field.

November 24, 2021: It is determined that there is a total of 10 affected vehicles produced for the United States, with 3 of them already being in the field. The Audi Product Safety Committee decides a worldwide safety recall.

Audi is not aware of any customer complaints, warranty records, crashes or injuries due to this issue.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
AUDI E-TRON GT 2022

 


8 Associated Documents

Defect Notice 573 Report

RCLRPT-21V935-4296.PDF 215.953KB

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Recall Acknowledgement

RCAK-21V935-2839.pdf 645.137KB

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Manufacturer Notices(to Dealers,etc) – Audi December 17, 2021 Advance Notice Safety Recall 42L2 / Suspension Strut

RCMN-21V935-3088.pdf 233.92KB

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Remedy Instructions and TSB

RCRIT-21V935-7997.pdf 643.128KB

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ISSUED Owner Notification Letter(Part 577) – 42L2 Audi Customer

RCONL-21V935-1433.pdf 580.965KB

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Manufacturer Notices(to Dealers,etc) – AUDI Date: January 27, 2022 Repair Available Safety Recall 42L2 / Suspension Strut

RCMN-21V935-7401.pdf 828.509KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-21V935-2065.PDF 211.251KB

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Recall Quarterly Report #3, 2022-3

RCLQRT-21V935-6658.PDF 211.323KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V935&docType=RCL

 


 

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  • EXCELLENT QUALITY -- The air ride is made of imported high density rubber, more durable and better load performance than normal air suspension, provide you with better drive experience after replacement.
  • SAFETY & COMFORT -- Air spring bags prevent passengers from physical collision impact, greatly reducing the possibility of injury, as well as absorbing vibrations, maximum ride comfort and braking.
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Last update on 2024-04-11 / Affiliate links / Images from Amazon Product Advertising API

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