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February 16, 2022 NHTSA CAMPAIGN NUMBER: 22V084000
Child Seat Anchors May Be Obstructed/FMVSS 225
An improperly secured child seat increases the risk of injury during a crash.
NHTSA Campaign Number: 22V084
Manufacturer Volkswagen Group of America, Inc.
Components SEAT BELTS
Potential Number of Units Affected 693
Summary
Volkswagen Group of America, Inc. (Audi
) is recalling certain 2022 E-Tron GT vehicles. The center seat belt buckle wiring harness may obstruct access to the right rear seat lower child seat anchors, preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, “Child Restraint Anchorage Systems.”
Remedy
Dealers will reroute and secure the center rear seat belt buckle wiring harness and, as necessary, replace a damaged buckle, free of charge. Owner notification letters were mailed March 15, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi
’s number for this recall is 72M6.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Audi has a Recall
Affected Vehicles
Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
USA | 2022 | 2022 | E-TRON GT | 693 |
CAN | 2022 | 2022 | E-TRON GT | 159 |
Problem Description
The wiring harness for the center rear seat belt buckle may be routed incorrectly and interfere with the inner lower LATCH anchor of the right rear seat. This may obstruct the accessibility of the lower child seat anchors and inhibit the child seat from being properly secured. Due to one of the lower child seat anchors not being accessible, a child seat on the right rear seat may not be properly secured increasing the risk of injury in case of a crash.
Corrective Action
Inspect the wiring harness for the center rear seat belt buckle for damage and correctly route and secure it on the affected vehicles if necessary.
Code Visibility
On or about March 04, 2022, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in March, 2022. Owner letter examples are included in this bulletin for your reference.
Repair Overview
Inspect rear center seat belt buckle wiring harness.
Reroute and secure wiring harness.
Replace rear center seat belt buckle, if necessary.
Chronology of Defect
July 27, 2021: AUDI AG is informed by another affected brand that the wiring harness for the center rear seat belt buckle on certain Audi
e-tron GT vehicles may be routed incorrectly. Audi
AG implemented a robustness countermeasure in production to prevent the possibility of improper routing going forward.
July – October 2021: AUDI AG investigated vehicles at ports to identify if there were any affected vehicles in the field. Ten percent of sampled vehicles inspected at the ports exhibited improper wire routing, though the extent of field exposure was still unknown. Testing indicated that it was potentially not possible to secure a child restraint system on the right rear seat of affected vehicles. Testing also indicated that the issue would be clearly observable by a consumer on affected vehicles. The Audi
Product Safety Committee decided a service campaign for the affected vehicles to secure the wiring harness and check for possible pre-damage.
November 2021 – January 2022: Further analysis commenced to finalize identification of potentially affected vehicles, including whether condition may have been fixed by quality teams prior to customer delivery. U.S. colleagues reviewing the topic as part of the campaign preparation identified that the issue may cause a noncompliance with FMVSS 225 if the lower LATCH anchor on the right rear seat is made inoperative due to the wire routing condition. The topic, including population, safety impact, and root cause, was discussed between the affected brands in U.S. and Germany. The legal teams of Audi AG and Volkswagen
Group of America analyzed the potential noncompliance with FMVSS 225 and recommended escalation to the Audi
Product Safety Committee.
February 9, 2022: The legal assessment is presented to the Audi Product Safety Committee and a recommendation was made to escalate to multi-brand clearing for final determination regarding a potential noncompliance recall.
February 16, 2022: In the multi-brand clearing, the Audi Product Safety Committee makes the decision for a noncompliance recall.
Audi is not aware of any warranty claims, customer complaints, crashes, or injuries due to this issue.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
AUDI![]() | E-TRON GT | 2022 |
11 Associated Documents
Recall Acknowledgement
RCAK-22V084-1668.pdf 645.201KB
Chronology for Audi Recall 72M6
RMISC-22V084-7740.pdf 254.429KB
Noncompliance Notice 573 Report
RCLRPT-22V084-8251.PDF 215.167KB
Manufacturer Notices(to Dealers,etc) – AUDI Date: February 22, 2022 Advance Notice โ Compliance Recall 72M6 / Center Rear Seat Belt Wiring Harness
RCMN-22V084-2969.pdf 835.484KB
Remedy Instructions and TSB
RCRIT-22V084-2998.pdf 1097.708KB
Manufacturer Notices(to Dealers,etc) – AUDI Date: March 03, 2022 Repair Available โ Compliance Recall 72M6 / Center Rear Seat Belt Wiring Harness
RCMN-22V084-4326.pdf 771.667KB
ISSUED Owner Notification Letter(Part 577) – 72M6 Audi Customer PRI
RCONL-22V084-5714.pdf 1167.616KB
ISSUED Owner Notification Letter(Part 577) – 72M6 Audi
RCONL-22V084-8306.pdf 592.28KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V084-8893.PDF 211.258KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V084-3213.PDF 211.339KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V084-9646.PDF 211.45KB
Recalls Documents
- Leading Consumer-Rated: Top-rated by leading consumer magazines and publications
- Graco ProtectPlus Engineered: Provides robust protection in frontal, rear, and rollover crashes
- Height Adjustable: Comes with height-adjustable armrests for superior comfort levels
- Proper Seating Position: Helps to seat your growing child at the proper height for the seat belt
- Modern Design: Equipped with unique modern design elements and hide-away cup holders
- 3-in-1 harness booster helps protect your child, from toddler to youth
- Grows with your child from forward-facing harness (22-65 lb) to highback booster (40-100 lb*) to backless booster (40-100 lb) *To continue to meet industry standards, we have increased the weight minimum from 30 to 40 lb
- No-Rethread Simply Safe Adjust Harness System allows the headrest and harness to adjust together in one motion
- Lightweight, portable seat is ideal for busy, active parents
- One-hand, 8-position adjustable headrest grows with your child
- Convertible Design: Transforms from rear-facing harness (5-40 pounds), to forward-facing harness (22-65 pounds), to highback booster (40-100 pounds)
- Slim Fit: Rotating cup holders and 10% slimmer design saves valuable backseat space
- Safety Assured: Graco ProtectPlus Engineered for rigorous crash tests; frontal, side, rear, and rollover crashes
- Effortless Adjustability: No-rethread Simply Safe Adjust harness system and 10-position headrest adapts to your growing child
- Comfortable: 4-position recline ensures comfortable journeys and better installation
- 2-IN-1 FUNCTIONALITY: This harness booster car seat adapts as your child grows, transforming from a forward-facing car seat with a harness for 30-65 pounds to a belt-positioning booster car seat with back for 40-100 pounds.
- FITS 3 ACROSS: Great for large families or carpools, this 2-in-1 booster car seat for forward-facing with harness and belt-positioning booster with high back is designed to fit three across in the back seat of most vehicles.
- LIGHTWEIGHT & PORTABLE: Easily move this booster car seat from car to car, thanks to its lightweight design, making it ideal for busy, on-the-go families needing versatile booster seats for children 30โ100 pounds.
- CUSTOMIZABLE SUPPORT: The adjustable headrest allows for tailored support as your child grows, providing comfort during every ride in this 2-in-booster car seat with a 5-point harness that converts to a belt-positioning high back booster seat.
- EASY TO CLEAN: 2-in-1 booster car seat for forward-facing with harness and belt-positioning booster with high back has a seat pad that is machine washable and dryer safe; two removable cup holders are dishwasher safe.
- Age & Weight Appropriate: For children 4-10 years old, weighing 40-100 lb and up to 57 inches tall
- Safety Ensured: Graco's ProtectPlus system helps guard against frontal, rear, and rollover crashes
- Easy Installation: One-hand front-adjust LATCH system securely fastens the booster to the vehicle seat
- Long-lasting: 2-in-1 seat converts from highback to backless booster for years of use
- Comfort Optimized: Fully adjustable headrest offers versatile support
- GROW WITH ME CAR SEAT: This car seat for newborn to toddler to big kid accommodates your child from rear-facing newborn (5โ40 lbs., 19"โ40"), toddler forward-facing (30โ65 lbs., 34.4"โ49"), highback belt-positioning booster seat (40โ100 lbs., 43.4"โ52").
- GETTING A GOOD FIT IS QUICK AND EASY: The convertible carseat designed with the QuickFit harness simplifies harness and headrest adjustments, making it easy to get your child in and out of the car seat.
- SIMPLE TO CLEAN: The washer-and-dryer-safe seat pad features snaps that make it easy to remove from the convertible carseats, along with 2 dishwasher-safe cupholders for fuss-free cleaning.
- "BUILT TO GROW: The convertible car seat for children from 5โ100 lbs. can be used in rear-facing, forward-facing, and belt-positioning booster modes. 2 removable grow-with-me baby pillows for a snug fit; the convertible car seat also has 3-position recline. "
- PARENT-FRIENDLY FEATURES: Getting kids in and out of the car is made easier with harness holders that keep harness straps out of the way whether your using it as a baby carseat, forward facing car seat or highback belt-positioning car seat booster.
- HEAD AND TORSO PROTECTION โ Superior DuoGuard for head and body support and 10-position height adjustment from the waist instead of the neck offer reassuring protection and child comfort.
- GRAB & GO CONVENIENCE โ Equipped with premium LATCH connectors and a SuperCinch one-pull tightener to stabilize the seat and the quick-release LATCH provides one-hand removal for easy transfer creating an ideal portable booster seat.
- NO ADDED CHEMICALS โ ClearTex fabric features no added chemicals and meets federal flammability standards. All fabrics, including armrests, are removable and machine washable.
- COMFORT AND CONVENIENCE โ A contoured ErgoBoost seat with double foam padding provides comfort and support in all the right places. Two dishwasher-safe CupFolders fold out of the way when empty for a narrow booster seat.
- BUILT TO GROW โ As a high back booster seat, the 2-position recline backrest adjusts to mimic the vehicle seat position. For older children, the backrest is removeable to create a backless booster seat.
- 3-in-1 Usage: Grows with your child from infant to preschooler with rear-facing, forward-facing and highback booster capabilities
- Ultimate Safety: Graco ProtectPlus Engineered for rigorous crash protection
- Adjustable Comfort: No-Rethread Simply Safe Adjust Harness System and a 10-position headrest
- Convenience: 6-position recline for better installation and an easy-to-read level indicator to eliminate guesswork
- Built to Last: Features a steel-reinforced frame for long-lasting use
- BOOSTER CAR SEAT FOR 40 LBS AND UP โ GoFit Plus is designed for children who are at least 4 years old, between 40-110 lbs. and 38-57 inches tall and who can sit relatively still in the same seated position throughout the car ride.
- GRAB & GO CONVENIENCE โ The GoFit Plus backless booster is equipped with LATCH to help stabilize the seat while the child gets in and out. An innovative quick-release design means one-hand removal with a simple pull of the release handle.
- CONTOURED SEAT โ The ErgoBoost contoured seat with double foam padding provides support in all the right places for big kid comfort. A built-in carry handle makes it easy to transfer the child booster seat from vehicle to vehicle.
- BELT-POSITIONING BOOSTER โ Integrated lap belt guides and a shoulder belt clip ensure proper fit for your child and secure installation of the booster seat.
- EASY CARE โ The GoFit Plus portable booster seat features 2 dishwasher-safe, fold-away cup holders, removable machine-washable seat pad and pop-out armrest covers for easy cleaning. The foam insert may be hand rinsed and hung to dry.
- VERSATILE 2-IN-1 DESIGN: The Safety 1st Jive rear facing to forward facing convertible car seat accommodates your child rear-facing from 5-40 lbs 19"โ40" and forward-facing from 22-65 lbs 29"โ49", providing a comfy ride for different growth stages. 5-point harness. 3 buckle locations for comfort.
- FITS 3 ACROSS: The slim car seat design is great for small cars, allowing you to fit three of these rear-facing baby car seats to forward-facing convertible car seats across the back seat of most vehicles.
- EASY MAINTENANCE: Features machine washable and dryer-safe fabric, keeping it simple to clean up any messes your baby toddler big kid makes in the car seat rear facing or forward facing.
- SIMPLE TO INSTALL: The Guide convertible carseat for babies and toddlers is LATCH equipped for easy and fast installation. This convertible carseat for use in rear-facing and forward-facing meets or exceeds Federal safety standards.
- TRAVEL-FRIENDLY CAR SEAT: Certified for use on aircraft and compact enough to easily maneuver through airport security, offering convenience for your travel car seat.
SEOCONTENT-START
NAME Title Department Phone Fax Date Dear Mr. Owens: Volkswagen hereby submits the following chronology associated with the subject recall. Chronology of Defect July 27, 2021: AUDI AG is informed by another affected brand that the wiring harness for the center rear seat belt buckle on certain Audi e-tron GT vehicles may be routed incorrectly. Audi AG implemented a robustness countermeasure in production to prevent the possibility of improper routing going forward. July – October 2021: AUDI AG investigated vehicles at ports to identify if there were any affected vehicles in the field. Ten percent of sampled vehicles inspected at the ports exhibited improper wire routing, though the extent of field exposure was still unknown. Testing indicated that it was potentially not possible to secure a child restraint system on the right rear seat of affected vehicles. Testing also indicated that the issue would be clearly observable by a consumer on affected vehicles. The Audi Product Safety Committee decided a service campaign for the affected vehicles to secure the wiring harness and check for possible pre-damage. November 2021 – January 2022: Further analysis commenced to finalize identification of potentially affected vehicles, including whether condition may have been fixed by quality teams prior to customer delivery. U.S. colleagues reviewing the topic as part of the campaign preparation identified that the issue may cause a noncompliance with FMVSS 225 if the lower LATCH anchor on the right rear seat is made inoperative due to the wire routing condition. The topic, including population, safety impact, and root cause, was discussed between the affected brands in U.S. and Germany. The legal teams of Audi AG and Volkswagen Group of America analyzed the potential noncompliance with FMVSS 225 and recommended escalation to the Audi Product Safety Committee. February 9, 2022: The legal assessment is presented to the Audi Product Safety Committee and a recommendation was made to escalate to multi-brand clearing for final determination regarding a potential noncompliance recall. James C. Owens, Acting Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 Subject: Chronology for Audi Recall 72M6 Christopher T. Sandvig Director Group Customer Protection 248-754-5000 248-754-5093 February 16, 2022 February 16, 2022: In the multi-brand clearing, the Audi Product Safety Committee makes the decision for a noncompliance recall. Audi is not aware of any warranty claims, customer complaints, crashes, or injuries due to this issue. Please contact me if you require any additional information or have any questions related to this information. Sincerely, Christopher T. Sandvig Director, Group Customer Protection Group Quality Tony Ferrante for
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 72M6_DLR_ADV Advance Notice โ Compliance Recall 72M6 / Center Rear Seat Belt Wiring Harness This notice is for: ๏ผ Dealer Principal ๏ผ General Manager ๏ผ Sales Managers ๏ผ Service Manager ๏ผ Parts Manager ๏ผ Service Advisor ๏ผ Warranty Administrator ๏ผ Technicians Date: February 22, 2022 Issue: The wiring harness for the center rear seat belt buckle may be routed incorrectly and interfere with the inner lower LATCH anchor of the right rear seat. This may obstruct the accessibility of the lower child seat anchors and inhibit the child seat from being properly secured. Due to one of the lower child seat anchors not being accessible, a child seat on the right rear seat may not be properly secured increasing the risk of injury in case of a crash. Repair: ๏ท REPAIR NOT YET AVAILABLE ๏ท Check daily campaign open inventory report or OMD for affected vehicles in inventory. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 E-TRON GT 693 CAN 2022 2022 E-TRON GT 159 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 1 of 12 Compliance Recall Code: 72M6 Subject Center Rear Seat Belt Wiring Harness Release Date March 04, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 EโTRON GT 693 CAN 2022 2022 EโTRON GT 159 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. ๏ผ Campaign status must show โopen.โ ๏ผ If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The wiring harness for the center rear seat belt buckle may be routed incorrectly and interfere with the inner lower LATCH anchor of the right rear seat. This may obstruct the accessibility of the lower child seat anchors and inhibit the child seat from being properly secured. Due to one of the lower child seat anchors not being accessible, a child seat on the right rear seat may not be properly secured increasing the risk of injury in case of a crash. Corrective Action Inspect the wiring harness for the center rear seat belt buckle for damage and correctly route and secure it on the affected vehicles if necessary. Code Visibility On or about March 04, 2022, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in March, 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 2 of 12 Parts Information CRITICAL PARTS INFORMATION (9J1-857-740-B) STOP! Do not order 9J1-857-740-B unless it is absolutely needed! The expected need for the following parts is less than 0.1%. Ordering parts unnecessarily will cause delays. Parts Control Type: 9J1-857-740-B e-mail Parts Specialist If parts are needed to support a vehicle repair: ๏ท Email VWoAPartsSpecialists@vw.com with VIN and Picture of a NOT OK Buckle to order. Parts Control Type: D -437-S40-A2 Free Order Parts will be managed by Free Order Initial Allocation: NO There will be no parts allocation. Please reference the Repair Projection Tool (below) to view your potential VIN population. Repair Projection Tool: (right click to open) Criteria Quantity Part Number P.O.C. Part Description Ordering Method (see description above) 01 80mm D -437-S40-A2 TAPE Free Order 1 9J1-857-740-B BUCKLE (only if necessary) e-mail Parts Specialist NOTE The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 3 of 12 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work: ๏ผ U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option. ๏ผ Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 72M6 Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal part if buckle is NOT replaced Mark BUCKLE* as causal part if buckle IS replaced Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 01 Inspect rear center seat belt buckle wiring harness. Wiring harness is not damaged. Reroute harness and secure with tape. LABOR Labor Op Time Units Description 6925 55 99 30 Inspect seat belt buckle harness and apply tape PARTS Quantity Part Number Description 0.01 D 437S40A2 TAPE -OR- Inspect rear center seat belt buckle wiring harness. Wiring harness is damaged. Replace rear center seat belt buckle. Reroute harness and secure with tape. LABOR Labor Op Time Units Description 6925 56 99 50 Inspect seat belt buckle harness, replace seat belt buckle and apply tape PARTS Quantity Part Number Description 1.00 9J1857740B BUCKLE* 0.01 D 437S40A2 TAPE The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 4 of 12 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V084 Subject: Compliance Recall 72M6 – Center Rear Seat Belt Wiring Harness Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 225, Child Restraint Anchorage Systems. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The wiring harness for the center rear seat belt buckle may be routed incorrectly and interfere with the inner lower LATCH anchor of the right rear seat. This may obstruct the accessibility of the lower child seat anchors and inhibit the child seat from being properly secured. Due to one of the lower child seat anchors not being accessible, a child seat on the right rear seat may not be properly secured increasing the risk of injury in case of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will inspect the wiring harness for the center rear seat belt buckle for damage and correctly route and secure it on the affected vehicles if necessary. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the โFind a Dealerโ link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our โContact Usโ page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicleโs eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 5 of 12 Customer Letter Example (Canada) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2022-067 Subject: Compliance Recall 72M6 – Center Rear Seat Belt Wiring Harness Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The wiring harness for the center rear seat belt buckle may be routed incorrectly and interfere with the inner lower LATCH anchor of the right rear seat. This may obstruct the accessibility of the lower child seat anchors and inhibit the child seat from being properly secured. Due to one of the lower child seat anchors not being accessible, a child seat on the right rear seat may not be properly secured increasing the risk of injury in case of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will inspect the wiring harness for the center rear seat belt buckle for damage and correctly route and secure it on the affected vehicles if necessary. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our โContact Audi Canadaโ page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 6 of 12 Repair Overview ๏ท Inspect rear center seat belt buckle wiring harness. ๏ท Reroute and secure wiring harness. ๏ท Replace rear center seat belt buckle, if necessary. NOTE ๏ท These repair instructions may differ from the labor operations and labor times listed in ELSA. ๏ท Damages resulting from improper repair or failure to follow these work instructions are the dealerโs responsibility and are not eligible for reimbursement under this action. ๏ท This procedure must be read in its entirety prior to performing the repair. ๏ท Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles. ๏ท Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. ๏ท When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 7 of 12 Repair Instruction Section A – Check for Previous Repair ๏ท Enter the VIN in Elsa and proceed to the โCampaign/Actionโ screen. TIP On the date of repair, print this screen and keep a copy with the repair order. ๏ท Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required. ๏ท Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first. ๏ท All Safety Recalls must be completed prior to completing this campaign. ๏ท Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 8 of 12 Section B โ Rear Center Seat Belt Buckle Harness Inspection Remove rear bench seat: ๏ท Move the front seats all the way forward. ๏ท Pull the rear bench seat <1> one after the other with both hands using force upward, out of the mounts in direction of <arrows A, B and C>. ๏ท Equipped on some models: disconnect the left and right connector for seat heating. ๏ท Guide out the seat belt latch and remove the rear bench seat. Inspect rear center seat belt buckle wiring harness: ๏ท Inspect the rear center seat belt buckle wiring harness in the area shown <arrow>. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 9 of 12 ๏ท If the wiring harness <arrow> has not been damaged: o The wiring harness must be rerouted and secured. ๏ง See Section D ๏ท If the wiring harness <arrow> has been damaged: o The center seat belt buckle must be replaced. ๏ง See Section C o The wiring harness must be rerouted and secured after replacing center seat belt buckle. ๏ง See Section D Section C โ Replacing Rear Center Seat Belt Buckle Loosen passenger side lower B-pillar trim: ๏ท Free up the B-pillar trim panel near the door seals. ๏ท Disengage the B-pillar trim panel <1> from the A-pillar trim panel <2> starting at the bottom in the direction of <arrow A>. ๏ท Unclip the B-pillar trim panel from the B-pillar in the direction of <arrow B> using the trim removal wedge no. 7 from the Scraper Set -VAS6845-. ๏ท Unclip the B-pillar trim panel downward from the B-pillar upper trim panel in the direction of <arrows C> and remove downward. Loosen passenger sill trim: ๏ท Free up the lower C-pillar trim panel in the door seal area. ๏ท Unclip the C-pillar trim panel <1> from the Bpillar in the direction of <arrow A> using the trim removal wedge no. 7 from the Scraper Set -VAS6845-. ๏ท Unclip the C-pillar trim panel from the side sill in the direction of <arrows B> and press to the side. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 10 of 12 Replacing rear center seat belt buckle: Part Number Part Description 9J1-857-740-B Buckle ๏ท Disconnect the connector <1> for the seat belt switch, as shown in this example. ๏ท Free up the wire for the seat belt switch. ๏ท Remove the bolt <2> and remove the seat belt buckle <3>. ๏ท When installing the new seat belt buckle, position the seat belt buckle so that the antitwist mechanism <arrow> engages in the cutout. ๏ท Torque bolt <2> to 40 Nm. ๏ท Install trim panels in the reverse order of removal. ๏ท The seat belt buckle harness must be rerouted and secured. Proceed to Section D The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 11 of 12 Section D โ Securing Rear Center Seat Belt Buckle Wiring Harness ๏ท The distance from the wiring harness to the Isofix anchorage should be 50 mm. ๏ท Route the wiring harness <arrows> as shown. ๏ท Clean the surface of the floor with isopropyl alcohol or equivalent cleaning spray. ๏ท Secure wiring harness with an 80 mm long piece of fabric tape <1>. Part Number Part Description D -437-S40-A2 Tape (80 mm section) ๏ท Reinstall seat bench in the reverse order of removal. o Ensure seat heater connectors are reconnected, if equipped. Proceed to Section E The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by โdo-it-yourselfers,โ and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. ๏ฃ2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. March, 2022 72M6 Page 12 of 12 Section E โ Campaign Completion Stamp Item#: AUD4927ENG -ORItem # AUD4927FRE ๏ท Once the campaign has been completed, the technician should stamp the repair order. ๏ท Stamps are available for ordering through the Compliance Label Ordering Portal. Proceed to Section F Section F – Parts Return/Disposal Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and the Part Destruction and Core Disposition Report for Canada.
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72M6 USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V084 Subject: Compliance Recall 72M6 – Center Rear Seat Belt Wiring Harness Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 225, Child Restraint Anchorage Systems. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The wiring harness for the center rear seat belt buckle may be routed incorrectly and interfere with the inner lower LATCH anchor of the right rear seat. This may obstruct the accessibility of the lower child seat anchors and inhibit the child seat from being properly secured. Due to one of the lower child seat anchors not being accessible, a child seat on the right rear seat may not be properly secured increasing the risk of injury in case of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will inspect the wiring harness for the center rear seat belt buckle for damage and correctly route and secure it on the affected vehicles if necessary. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the โFind a Dealerโ link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our โContact Usโ page at www.audiusa.com. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Checking your vehicle for open Recalls and Service Campaigns To check your vehicleโs eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection 72M6 USA IMPORTANTE LLAMADO A REVISIรN POR SEGURIDAD <MES AรO> <NOMBRE DEL CLIENTE> <DIRECCIรN DEL CLIENTE> <CIUDAD, ESTADO Y CรDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehรญculo: <MODELO> <MARCA> <LรNEA>, <VIN> Administraciรณn Nacional de Seguridad del Trรกfico en las Carreteras (NHTSA): 22V084 Asunto: Llamado a revisiรณn por cumplimiento 72M6 – Arnรฉs de cable del cinturรณn de seguridad central del asiento trasero Estimado propietario de un Audi: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Trรกfico y Vehรญculos Motorizados. Audi determinรณ que ciertos vehรญculos Audi modelo 2022 no cumplen con la Norma federal de seguridad de vehรญculos motorizados nรบmero 225, Sistemas de anclaje para sujeciรณn de menores. Nuestros registros muestran que usted es propietario de un vehรญculo afectado por esta acciรณn. ยฟCuรกl es el problema? El arnรฉs de cable del broche del cinturรณn de seguridad central del asiento trasero puede estar enrutado de manera incorrecta y puede interferir con el anclaje LATCH del asiento derecho trasero. Esto puede obstruir la accesibilidad a los anclajes inferiores para asientos para niรฑos e inhibir que el asiento para niรฑos quede adecuadamente asegurado. Debido a que no se puede acceder a uno de los anclajes inferiores para asientos para niรฑos, un asiento para niรฑos en el lado derecho del asiento trasero podrรญa no quedar adecuadamente asegurado, lo cual aumenta el riesgo de lesiones en caso de un choque. ยฟQuรฉ vamos a hacer? Para corregir este incumplimiento, su concesionaria autorizada Audi inspeccionarรก el arnรฉs de cables del cinturรณn de seguridad central del asiento trasero para detectar daรฑos y asegurarlo y enrutarlo correctamente en los vehรญculos afectados, si es necesario. Este trabajo tomarรก aproximadamente una hora y se realizarรก de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar mรกs tiempo para preparar la reparaciรณn, asรญ como para adaptar el cronograma diario del taller. ยฟQuรฉ debe hacer usted? Comunรญquese de inmediato con su concesionaria autorizada de Audi para programar esta reparaciรณn por llamado a revisiรณn. Para su comodidad, tambiรฉn puede visitar www.audiusa.com y hacer clic en el enlace โBuscar una concesionariaโ para ubicar una concesionaria cerca de usted y programar este servicio. Vehรญculos en arrendamiento y cambios de direcciรณn Si usted es el arrendador y propietario registrado del vehรญculo que se identifica en esta acciรณn, la ley requiere que le reenvรญe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) dรญas a partir de que la reciba. Si cambiรณ de direcciรณn o vendiรณ el vehรญculo, llene la tarjeta prepagada de respuesta del propietario que Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANTE LLAMADO A REVISIรN POR SEGURIDAD se adjunta a esta carta y envรญenosla por correo para poder actualizar nuestros registros. ยฟHay algo mรกs en lo que le podamos ayudar? Si su concesionaria autorizada Audi no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, comunรญquese con el รกrea de Experiencia del cliente de Audi al 1-800-253-2834 o mediante nuestra pรกgina โContรกctenosโ en www.audiusa.com. Verificar si hay alguna campaรฑa de servicio y llamado a revisiรณn relacionada con su vehรญculo Para verificar la elegibilidad de su vehรญculo para reparaciรณn de conformidad con esta o cualquier otra campaรฑa de servicio o llamado a revisiรณn, visite la herramienta de Bรบsqueda de campaรฑas de servicio o llamado a revisiรณn en www.audiusa.com e ingrese su Nรบmero de identificaciรณn del vehรญculo (VIN). Si aรบn no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la lรญnea directa sin costo sobre seguridad de los vehรญculos al 1-888-327-4236 (TTY: 1- 800-424-9153); o puede visitar la pรกgina http://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacciรณn continua con el vehรญculo. Atentamente, Protecciรณn al cliente de Audi
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 72M6_DLR_LAUNCH Repair Available โ Compliance Recall 72M6 / Center Rear Seat Belt Wiring Harness This notice is for: ๏ผ Dealer Principal ๏ผ General Manager ๏ผ Sales Managers ๏ผ Service Manager ๏ผ Parts Manager ๏ผ Service Advisor ๏ผ Warranty Administrator ๏ผ Technicians Date: March 03, 2022 Issue: The wiring harness for the center rear seat belt buckle may be routed incorrectly and interfere with the inner lower LATCH anchor of the right rear seat. This may obstruct the accessibility of the lower child seat anchors and inhibit the child seat from being properly secured. Due to one of the lower child seat anchors not being accessible, a child seat on the right rear seat may not be properly secured increasing the risk of injury in case of a crash. Repair: ๏ท REPAIR AVAILABLE โ March 04, 2022 โ Inspect the wiring harness for the center rear seat belt buckle for damage and correctly route and secure it on the affected vehicles if necessary. ๏ท See ELSA/ServiceNet for complete repair & claiming instructions ๏ท Check daily campaign open inventory report or OMD for affected vehicles in inventory ๏ท Repair every affected inventory vehicle before delivery to consumers. Parts Department: See the campaign circular for complete parts ordering information. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 E-TRON GT 693 CAN 2022 2022 E-TRON GT 159 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: ๏ท Schedule owner repairs immediately ๏ท Owner mailing โ March 2022 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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