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February 16, 2022 NHTSA CAMPAIGN NUMBER: 22V085000
Incorrect Tire Pressure Information In Manual
Incorrect tire pressure information could result in improperly inflated tires, increasing the risk of a crash.
NHTSA Campaign Number: 22V085
Manufacturer Volkswagen Group of America, Inc.
Components EQUIPMENT
Potential Number of Units Affected 920
Summary
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022 E-Tron GT vehicles. The owner’s manual may list the incorrect tire pressure.
Remedy
Dealers will insert a corrected tire pressure table into the owner’s manual, free of charge. Owner notification letters were mailed March 7, 2022. Owners may contact Audi customer service at 1-800-853-2834. Audi’s number for this recall is 06E7.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Audi has a Recall
Affected Vehicles
Country | Beginning Model Year | Ending Model Year | Vehicle | Vehicle Count |
USA | 2022 | 2022 | E-TRON GT | 920 |
CAN | 2022 | 2022 | E-TRON GT | 202 |
Problem Description
The units for the values of the tire pressure table in the owner’s manual (kPa and PSI) were assigned to the wrong columns and therefore do not match the actual numbers. The tire pressure values on the B-pillar “Tire and Loading Information” label are correct; however, if a customer tries to inflate the tires solely according to the tire pressure table in the owner’s manual, the tires could be either over- or under-inflated, which could lead to a negative effect on driving stability, potentially causing a loss of vehicle control which might lead to a crash.
Corrective Action
Provide an owner’s manual insert with the corrected tire pressure table. Audi will be mailing this owner’s manual insert to customers along with the recall notification letter. Dealers with affected vehicles in inventory are asked to follow the work instructions in this circular to ensure that this supplement is included with the glove box literature/owner manual of each affected inventory vehicle.
Code Visibility
On or about February 25, 2022, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in March 2022. Owner letter examples are included in this bulletin for your reference.
Section B – Repair Procedure
- S.A.: Print out the English owner’s manual supplement found on one of the ELSA attachment tabs or in ServiceNet.
- CANADA: Print out the English and French owner’s manual supplements found on one of the ELSA attachment tabs or in ServiceNet.
- When printing, select “Booklet” for page sizing.
- Place the printed owner’s manual supplement in the vehicle glove compartment.
Chronology :
November 2021: Audi of America informed Audi AG that they found a mistake within the owner’s manual regarding the tire pressure table. An immediate investigation was started and the topic was submitted to the Audi Product Safety Committee.
November 2021 – January 2022: A Stop-Order was issued for all vehicles still in the port and the factory. The online owner´s manual was corrected and a supplement with the corrected tire pressure table was issued and attached to the owner’s manual in production. Vehicles still in the port and in the factory also received the owner´s manual insert. Affected scope of vehicles in the field was verified and the topic was discussed with the North American market regarding regulatory requirements and possible impacts. Evaluation found that FMVSS 110 regulates the so called B-pillar label, which is correct in this matter and referenced in the owner’s manual as the source for tire pressures. However, 49 CFR § 575.6(a)(4) requires an information for the customer regarding the correct tire pressure. Risk assessment for the possibility to fill in the wrong tire pressure by the customer.
February 09, 2022: Although there is no FMVSS non-compliance and the tire pressure label on the B-pillar is correct, the Audi Product Safety Committee decides a voluntary recall in order to provide customers with an updated correct tire pressure table.
Audi is not aware of any customer complaints, warranty records, crashes or injuries due to this issue.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
AUDI | E-TRON GT | 2022 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-22V085-5703.PDF 215.892KB
Recall Acknowledgement
RCAK-22V085-2678.pdf 645.157KB
Remedy Instructions and TSB
RCRIT-22V085-5751.pdf 465.064KB
Manufacturer Notices(to Dealers,etc)- AUDI Date: February 24 2022 Repair Available – Compliance Recall 06E7 – Owner’s Manual Information – Tire Pressures
RCMN-22V085-4341.pdf 780.286KB
Owner Manual Supplement
RMISC-22V085-2646.pdf 77.005KB
ISSUED Owner Notification Letter(Part 577) – PRI
RCONL-22V085-9591.pdf 1136.347KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V085-0603.pdf 583.766KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V085-4361.PDF 211.246KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V085-9397.PDF 211.324KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V085-7561.PDF 211.437KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V085&docType=RCL
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SEOCONTENT-START
This supplement informs you that specific contents of the Owner’s Manual are invalid and supplies corrections for these: – There is a replacement version of the tire pressure table in the Wheels chapter. Pay attention to the following changes to ensure safe handling of your vehicle. Audi Vorsprung durch Technik Supplement Owner’s Manual e-tron GT Tire pressure table These instructions may not be reproduced or translated in whole or in part without written consent of AUDI AG. All rights reserved by AUDI AG. Supplement English North America 11.2021 4J3012721HA 4J3012721HA 4 Tire pressure table 3 4J3012721HA Tire pressure table Tire pressure table The correct tire pressure for tires installed at the factory is listed additionally on a label. The label is located on the B-pillar (driver’s side). If the tire pressure table differs from the tire pressure label, the information on the tire pressure label always takes precedence. Make sure that the tire designation on your tire matches the designation on the tire pressure label and the tire pressure table. The following table lists recommended tire pressures in cold tires according to the load and the size of the tires installed. Model Tire designation Tire pressure Normal load (up to 3 people)a) Maximum load Front Rear Front Rear kPa PSI kPa PSI kPa PSI kPa PSI e-tron GT 225/55 R19 103Y 250 36 – – 270 39 – – 275/45 R19 108Y – – 230 33 – – 260 38 245/45 R20 103Y 250 36 – – 270 39 – – 285/40 R20 108Y – – 230 33 – – 270 39 265/35 R21 101Y 270 39 – – 280 41 – – 305/30 R21 104Y – – 270 39 – – 300 44 RS e-tron GT 245/45 R20 103Y 260 38 – – 270 39 – – 285/40 R20 108Y – – 250 36 – – 270 39 265/35 R21 101Y 280 41 – – 290 42 – – 305/30 R21 104Y – – 280 41 – – 310 45 a) Two people in the front, one person in the rear WARNING Please note the important safety precautions regarding tire pressure and load limits in the Owner’s Manual. 2
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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2022 06E7 Page 1 of 6 Compliance Recall Code: 06E7 Subject Owner’s Manual Information – Tire Pressures Release Date February 25, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 E‐TRON GT 920 CAN 2022 2022 E‐TRON GT 202 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description The units for the values of the tire pressure table in the owner’s manual (kPa and PSI) were assigned to the wrong columns and therefore do not match the actual numbers. The tire pressure values on the B-pillar “Tire and Loading Information” label are correct; however, if a customer tries to inflate the tires solely according to the tire pressure table in the owner’s manual, the tires could be either over- or under-inflated, which could lead to a negative effect on driving stability, potentially causing a loss of vehicle control which might lead to a crash. Corrective Action Provide an owner’s manual insert with the corrected tire pressure table. Audi will be mailing this owner’s manual insert to customers along with the recall notification letter. Dealers with affected vehicles in inventory are asked to follow the work instructions in this circular to ensure that this supplement is included with the glove box literature/owner manual of each affected inventory vehicle. Code Visibility On or about February 25, 2022, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in March 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2022 07E7 Page 2 of 6 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work: U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option. Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure. Service Number 06E7 Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 01 LABOR Labor Op Time Units Description 4440 23 99 10 Print and place owner’s manual supplement in glovebox The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2022 07E7 Page 3 of 6 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V085 Subject: Compliance Recall 06E7 – Owner’s Manual Information – Tire Pressures Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to 49 CFR § 575.6(a)(4) that requires information for the customer regarding the correct tire pressures. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The units for the values of the tire pressure table in the owner’s manual (kPa and PSI) were assigned to the wrong columns and therefore do not match the actual numbers. The tire pressure values on the B-pillar “Tire and Loading Information” label are correct; however, if a customer tries to inflate the tires solely according to the tire pressure table in the owner’s manual, the tires could be either over- or under-inflated, which could lead to a negative effect on driving stability, potentially causing a loss of vehicle control which might lead to a crash. What will we do? To correct this noncompliance, we have enclosed an owner’s manual insert that contains the corrected information regarding tire pressures. We ask you to please review this information and keep it with your vehicle owner’s manual for future reference. If you prefer to visit your authorized Audi dealer to have them place this insert in your vehicle, you are welcome to schedule an appointment. This work will take just a few minutes for your dealer to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection Enclosure The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2022 07E7 Page 4 of 6 Customer Letter Example (Canada) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> Transport Canada Recall: 2022-068 Subject: Compliance Recall 06E7 – Owner’s Manual Information – Tire Pressures Dear Audi Owner, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The units for the values of the tire pressure table in the owner’s manual (kPa and PSI) were assigned to the wrong columns and therefore do not match the actual numbers. The tire pressure values on the B-pillar “Tire and Loading Information” label are correct; however, if a customer tries to inflate the tires solely according to the tire pressure table in the owner’s manual, the tires could be either over- or under-inflated, which could lead to a negative effect on driving stability, potentially causing a loss of vehicle control which might lead to a crash. What will we do? To correct this noncompliance, we have enclosed an owner’s manual insert that contains the corrected information regarding tire pressures. We ask you to please review this information and keep it with your vehicle owner’s manual for future reference. If you prefer to visit your authorized Audi dealer to have them place this insert in your vehicle, you are welcome to schedule an appointment. This work will take just a few minutes for your dealer to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this letter, you shall forward this letter (and any subsequent notice, if applicable) to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle identified in this letter, please fill out the enclosed prepaid Owner Reply Card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection Enclosure The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2022 07E7 Page 5 of 6 Repair Instruction Section A – Check for Previous Repair Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order. Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required. Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first. All Safety Recalls must be completed prior to completing this campaign. Proceed to Section B. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. February 2022 07E7 Page 6 of 6 Section B – Repair Procedure U.S.A.: Print out the English owner’s manual supplement found on one of the ELSA attachment tabs or in ServiceNet. CANADA: Print out the English and French owner’s manual supplements found on one of the ELSA attachment tabs or in ServiceNet. When printing, select “Booklet” for page sizing. Place the printed owner’s manual supplement in the vehicle glove compartment. Proceed to Section C Section C – Campaign Completion Stamp Item#: AUD4927ENG -ORItem # AUD4927FRE Once the campaign has been completed, the technician should stamp the repair order. Stamps are available for ordering through the Compliance Label Ordering Portal. This supplement informs you that specific contents of the Owner’s Manual are invalid and supplies corrections for these: – There is a replacement version of the tire pressure table in the Wheels chapter. Pay attention to the following changes to ensure safe handling of your vehicle. Audi Vorsprung durch Technik Supplement Owner’s Manual e-tron GT Tire pressure table These instructions may not be reproduced or translated in whole or in part without written consent of AUDI AG. All rights reserved by AUDI AG. Supplement English North America 11.2021 4J3012721HA 4J3012721HA 4 Tire pressure table 3 4J3012721HA Tire pressure table Tire pressure table The correct tire pressure for tires installed at the factory is listed additionally on a label. The label is located on the B-pillar (driver’s side). If the tire pressure table differs from the tire pressure label, the information on the tire pressure label always takes precedence. Make sure that the tire designation on your tire matches the designation on the tire pressure label and the tire pressure table. The following table lists recommended tire pressures in cold tires according to the load and the size of the tires installed. Model Tire designation Tire pressure Normal load (up to 3 people)a) Maximum load Front Rear Front Rear kPa PSI kPa PSI kPa PSI kPa PSI e-tron GT 225/55 R19 103Y 250 36 – – 270 39 – – 275/45 R19 108Y – – 230 33 – – 260 38 245/45 R20 103Y 250 36 – – 270 39 – – 285/40 R20 108Y – – 230 33 – – 270 39 265/35 R21 101Y 270 39 – – 280 41 – – 305/30 R21 104Y – – 270 39 – – 300 44 RS e-tron GT 245/45 R20 103Y 260 38 – – 270 39 – – 285/40 R20 108Y – – 250 36 – – 270 39 265/35 R21 101Y 280 41 – – 290 42 – – 305/30 R21 104Y – – 280 41 – – 310 45 a) Two people in the front, one person in the rear WARNING Please note the important safety precautions regarding tire pressure and load limits in the Owner’s Manual. 2
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06E7 USA IMPORTANT SAFETY RECALL <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V085 Subject: Compliance Recall 06E7 – Owner’s Manual Information – Tire Pressures Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2022 model year Audi vehicles fail to conform to Federal Regulation 49 CFR § 575.6(a)(4) regarding tire pressure information. Our records show that you are the owner of a vehicle affected by this action. What is the issue? The units for the values of the tire pressure table in the owner’s manual (kPa and PSI) were assigned to the wrong columns and therefore do not match the actual numbers. The tire pressure values on the B-pillar “Tire and Loading Information” label are correct; however, if a customer tries to inflate the tires solely according to the tire pressure table in the owner’s manual, the tires could be either over- or under-inflated, which could lead to a negative effect on driving stability, causing a loss of vehicle control which might lead to a crash. What will we do? To correct this noncompliance, we have enclosed an owner’s manual insert that contains the corrected information regarding tire pressures. We ask you to please review this information and keep it with your vehicle owner’s manual for future reference. If you prefer to visit your authorized Audi dealer to have them place this insert in your vehicle, you are welcome to schedule an appointment. This work will take just a few minutes for your dealer to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via firstclass mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANT SAFETY RECALL Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection Enclosure 06E7 USA IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD <MES AÑO> <NOMBRE DEL CLIENTE> <DIRECCIÓN DEL CLIENTE> <CIUDAD, ESTADO Y CÓDIGO POSTAL DEL CLIENTE> Este aviso se aplica a su vehículo: <MODELO> <MARCA> <LÍNEA>, <VIN> Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA): 22V085 Asunto: Llamado a revisión por cumplimiento 06E7 – Información del manual del propietario – Presión de los neumáticos Estimado propietario de un Audi: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados. Audi determinó que ciertos vehículos Audi modelo 2022 no cumplen con el título 49 del Código de Regulaciones Federales (CFR), Sección 575.6(a)(4) en cuanto a la información sobre la presión de los neumáticos. Nuestros registros muestran que usted es propietario de un vehículo afectado por esta acción. ¿Cuál es el problema? Las unidades para los valores de la tabla de presión de los neumáticos en el manual del propietario (kPA y PSI) no se asignaron a las columnas correctas y por lo tanto no concuerdan con los números reales. Los valores de la presión de los neumáticos en la etiqueta del pilar B “Información sobre los neumáticos y la carga” son correctos pero, si un cliente trata de inflar los neumáticos únicamente de acuerdo con la tabla de presión de los neumáticos en el manual del propietario, los neumáticos podrían no inflarse lo suficiente o inflarse demasiado, lo cual podría ocasionar un efecto negativo en la estabilidad de manejo, lo que haría que el conductor pierda el control del vehículo y choque. ¿Qué vamos a hacer? Para corregir este incumplimiento adjuntamos un inserto al manual del propietario que contiene la información corregida en cuanto a la presión de los neumáticos. Le pedimos que revise esta información y que la guarde con el manual del propietario de su vehículo para consultarla posteriormente. Si prefiere visitar su concesionaria autorizada Audi para que coloquen el inserto en su vehículo, puede programar una cita. Este trabajo le tomará a su concesionaria solo unos minutos y se realizará de forma gratuita. Tenga en cuenta que su concesionaria puede necesitar más tiempo para preparar la reparación, así como para adaptar el cronograma diario del taller. ¿Qué debe hacer usted? Comuníquese de inmediato con su concesionaria autorizada de Audi para programar esta reparación por llamado a revisión. Para su comodidad, también puede visitar www.audiusa.com y hacer clic en el enlace “Buscar una concesionaria” para ubicar una concesionaria cerca de usted y programar este servicio. Audi of America, Inc. 3800 Hamlin Road Auburn Hills, MI 48326 +1 800 253 2834 www.audiusa.com Audi of America, Inc. IMPORTANTE LLAMADO A REVISIÓN POR SEGURIDAD Vehículos en arrendamiento y cambios de dirección Si usted es el arrendador y propietario registrado del vehículo que se identifica en esta acción, la ley requiere que le reenvíe esta carta inmediatamente por first-class mail al arrendatario en un plazo de diez (10) días a partir de que la reciba. Si cambió de dirección o vendió el vehículo, llene la tarjeta prepagada de respuesta del propietario que se adjunta a esta carta y envíenosla por correo para poder actualizar nuestros registros. ¿Hay algo más en lo que le podamos ayudar? Si su concesionaria autorizada de Audi no logra o no puede completar este trabajo de forma gratuita en un plazo razonable, comuníquese con el área de Experiencia del cliente de Audi al 1-800-253-2834 o mediante nuestra página “Contáctenos” en www.audiusa.com. Verificar si hay alguna campaña de servicio y llamado a revisión vigente relacionada con su vehículo Para verificar la elegibilidad de su vehículo para reparación de conformidad con esta o cualquier otra campaña de servicio o llamado a revisión, visite la herramienta de Búsqueda de campañas de servicio o llamado a revisión en www.audiusa.com e ingrese su Número de identificación del vehículo (VIN). Si aún no queda satisfecho, puede presentar una queja ante: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; o puede llamar a la línea directa sin costo sobre seguridad de los vehículos al 1-888-327-4236 (TTY: 1-800- 424-9153); o puede visitar la página http://www.safercar.gov. Lamentamos cualquier inconveniente que este asunto le pueda ocasionar; sin embargo, tomamos esta medida para ayudar a garantizar su seguridad y satisfacción continua con el vehículo. Atentamente, Protección al cliente de Audi Documento adjunto
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AUDI DEALER COMMUNICATION Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 06E7_DLR_LAUNCH Repair Available – Compliance Recall 06E7 – Owner’s Manual Information – Tire Pressures This notice is for: Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians Date: February 24 2022 Issue: The units for the values of the tire pressure table in the owner’s manual (kPa and PSI) were assigned to the wrong columns and therefore do not match the actual numbers. The tire pressure values on the B-pillar “Tire and Loading Information” label are correct; however, if a customer tries to inflate the tires solely according to the tire pressure table in the owner’s manual, the tires could be either over- or under-inflated, which could lead to a negative effect on driving stability, potentially causing a loss of vehicle control which might lead to a crash. Repair: REPAIR AVAILABLE – February 25, 2022 To correct this noncompliance, Audi will mail an owner’s manual insert that contains the corrected information regarding tire pressures to customers. If a customer prefers, they can visit an authorized Audi dealer to have the dealer place this insert in the vehicle. Dealers with affected vehicles in inventory should place a copy of the correct owner’s manual insert into the glove box along with the owner’s literature for the vehicle. See ELSA/ServiceNet for complete repair & claiming instructions Check daily campaign open inventory report or OMD for affected vehicles in inventory Repair every affected inventory vehicle before delivery to consumers. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2022 2022 E-TRON GT 920 CAN 2022 2022 E-TRON GT 202 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: Schedule owner repairs immediately Owner mailing – March 2022 IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. -END OF MESSAGE
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-085 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volkswagen Group of America, Inc. Submission Date : FEB 16, 2022 NHTSA Recall No. : 22V-085 Manufacturer Recall No. : 06E7 Manufacturer Information : Manufacturer Name : Volkswagen Group of America, Inc. Address : 3800 Hamlin Road Auburn Hills MI 48326 Company phone : 1-800-893-5298 Population : Number of potentially involved : 920 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Audi E-TRON GT Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicle assembly information were reviewed to determine the potentially affected vehicles. Vehicles not included in the recall have not received affected parts or have already been remedied in the factory or port. E-TRON GT: 920 49 CFR § 575.6 Production Dates : MAR 18, 2021 – OCT 18, 2021 VIN Range 1 : Begin : WAUEJBFW1N7000921 End : WAUAHBFW4N7902604 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : The units for the values of the tire pressure table in the owner’s manual (kPa and PSI) were assigned to the wrong columns and therefore do not match the actual numbers. 49 CFR § 575.6 FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The tire pressure values on the B-pillar “Tire and Loading Information” label are correct; however, if a customer tries to inflate the tires solely according to the tire pressure table in the owner’s manual, the tires could be either overor under-inflated, which could lead to a negative effect on driving stability, potentially causing a loss of vehicle control which might lead to a crash. 49 CFR § 575.6 Description of the Cause : When creating the owner’s manual, a mistake occured and the units for the tire pressure on top of the columns were erroneously reversed. Part 573 Safety Recall Report 22V-085 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : none Involved Components : Component Name 1 : Supplement Owner’s manual Component Description : Tire pressure table Component Part Number : 4J3012721HA Supplier Identification : Component Manufacturer Name : Audi AG Address : Auto-Union-Str. 1 Ingolstadt 85057 Country : United States Chronology : November 2021: Audi of America informed Audi AG that they found a mistake within the owner’s manual regarding the tire pressure table. An immediate investigation was started and the topic was submitted to the Audi Product Safety Committee. November 2021 – January 2022: A Stop-Order was issued for all vehicles still in the port and the factory. The online owner´s manual was corrected and a supplement with the corrected tire pressure table was issued and attached to the owner’s manual in production. Vehicles still in the port and in the factory also received the owner´s manual insert. Affected scope of vehicles in the field was verified and the topic was discussed with the North American market regarding regulatory requirements and possible impacts. Evaluation found that FMVSS 110 regulates the so called B-pillar label, which is correct in this matter and referenced in the owner’s manual as the source for tire pressures. However, 49 CFR § 575.6(a)(4) requires an information for the customer regarding the correct tire pressure. Risk assesment for the possibility to fill in the wrong tire pressure by the customer. February 09, 2022: Although there is no FMVSS non-compliance and the tire pressure label on the B-pillar is correct, the Audi Product Safety Committee decides a voluntary recall in order to provide customers with an updated correct tire pressure table. Audi is not aware of any customer complaints, warranty records, crashes or injuries due to this issue. Part 573 Safety Recall Report 22V-085 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The corrected tire pressure table will be provided to customers as an insert to the vehicle owner’s manual. Because the vehicles are within the New Vehicle Limited Warranty period, Audi will not offer a reimbursement program under this recall. How Remedy Component Differs from Recalled Component : The remedy component is an owner’s manual insert providing the corrected table for the tire pressure values. It can be distinguished from the recalled component because it is labeled as an addendum/insert to the owner’s manual. Identify How/When Recall Condition was Corrected in Production : Vehicles produced after December 06, 2021 have received the owner’s manual insert consisting of the corrected tire pressure table. Model year 2023 vehicles will receive a corrected owner’s manual as part of the normal production process. Recall Schedule : Description of Recall Schedule : Dealers/owners: On or before April 15, 2022 Planned Dealer Notification Date : APR 15, 2022 – APR 15, 2022 Planned Owner Notification Date : APR 15, 2022 – APR 15, 2022 * NR – Not Reported
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