22E031 – XE99- Rear Hatch Accessory Spoiler – Volkswagen

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April 6, 2022 NHTSA CAMPAIGN NUMBER: 22E031000

Insufficiently Attached Spoiler May Separate

An insufficiently attached spoiler may separate from the vehicle, becoming a road hazard and increasing the risk of a crash.

 

NHTSA Campaign Number: 22E031

Manufacturer Volkswagen Group of America, Inc.

Components STRUCTURE

Potential Number of Units Affected 275

 

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain rear hatch spoilers, part numbers 5NA-071-644–C9A and 5NA-071-644–C9X, sold as accessories for 2018-2022 Tiguan long wheel base vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.

 

Remedy

Dealers will replace the spoiler, free of charge. Owners may contact Volkswagen customer service at 1-800-893-5298.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volkswagen has a Recall

 


Equipment Recall
XE99- Rear Hatch Accessory Spoiler

Equipment Recall Information

This is an equipment recall for an accessory sold over the counter at Volkswagen dealerships. Due to the nature of this type of sale, Volkswagen does not have the ability to track sales or installation of this accessory.

ELSA will not show a code for potentially affected VINs, and there will not be an owner notification mailing. Dealers are required to review their part sales records and immediately contact any customers to whom the recalled component was sold.

 

Release Date

June 10, 2022

 

Affected Equipment

Rear Hatch Accessory Spoiler, Part Numbers 5NA-071-644–C9A and 5NA-071-644–C9X sold as an accessory at authorized Volkswagen dealerships between August 14, 2017 and November 19, 2021.

 

Potentially Affected Vehicles

2018 – 2022 Tiguan (Long Wheel Base)

Potentially affected model year(s)/models shown above. The Equipment Recall Code will not show up on the Campaigns/Actions screen in ELSA.

 

Problem Description

Due to possible poor adhesion of the accessory rear spoiler to the vehicle body, there is a risk of the spoiler coming loose and falling off the vehicle. If the spoiler falls from the vehicle, it can become a hazard on the roadway for other traffic, posing a potential crash and injury risk to others.

 

Corrective Action

Dealers are required to review their part sales records and immediately contact any customers to whom an affected rear hatch accessory spoiler (Part Numbers 5NA-071-644–C9A and 5NA-071-644–C9X) was sold, and replace it with an updated one free of charge. Dealers are also required to post the flyer found in Appendix A as directed.

 

Precautions

If the recall condition is present on the vehicle, customers may notice that the spoiler has become loose or separated from the vehicle hatch. If this happens, customers are advised to contact an authorized Volkswagen dealer to have the issue addressed without delay.

 

Repair Overview

Replace rear hatch spoiler.

 

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Chronology :

October – November 01, 2021: Observation of an upward trend in spoiler warranty claims after review of the Q3 internal report.

November 10, 2021: The topic was brought up in a meeting of the VWGoA Market Matter Review Group (MMRG). The MMRG discussion resulted in escalation of the topic to Volkswagen AG for further analysis.

November 18, 2021: First meeting with the responsible departments at VW Zubehor and VW AG to discuss the topic.

November 19, 2021: The rear hatch spoiler accessory option was made unavailable for new vehicles and aftermarket installations while the topic was being analyzed further.

December 17, 2021: The VW Accessories group had a pre-alignment meeting with representative of Volkswagen Product Safety Committee.

February 9, 2022: Reviewed results of lab analysis for adhesives and field failure modes.

March 17, 2022: Topic presented to the VWM Product Safety Committee, which escalated the topic to the Volkswagen Brand Product Safety Committee to consider a recall.

March 30, 2022: Volkswagen Product Safety Committee decided to conduct a safety recall.

As of 04/06/2022, Volkswagen is aware of 42 claims on this topic dated from 07/25/2018 through 12/16/2021.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
VOLKSWAGEN ACCESSORY SPOILER

 


12 Associated Documents

Defect Notice 573 Report

RCLRPT-22E031-7253.PDF 214.354KB

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Recall Acknowledgement

RCAK-22E031-6380.pdf 645.196KB

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Manufacturer Notices(to Dealers,etc) – VOLKSWAGEN Date: June 03, 2022 Repair Available – Equipment Recall XE99 / Rear Hatch Accessory Spoiler

RCMN-22E031-0439.pdf 387.47KB

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Recall 573 Report-Amendment 1 – 06/03/2022

RCLRPT-22E031-9031.PDF 214.357KB

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Remedy Instructions and TSB

RCRIT-22E031-8441.pdf 4561.452KB

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Appendix A – Dealership Flyer

RMISC-22E031-4065.pdf 159.326KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-22E031-1292.PDF 211.153KB

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Recall Quarterly Report #2, 2022-3

RCLQRT-22E031-1947.PDF 211.245KB

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Recall Quarterly Report #3, 2022-4

RCLQRT-22E031-0002.PDF 211.333KB

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Recall Quarterly Report #4, 2023-1

RCLQRT-22E031-3291.PDF 211.439KB

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Recall Quarterly Report #5, 2023-2

RCLQRT-22E031-4659.PDF 211.544KB

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Recall Quarterly Report #6, 2023-3

RCLQRT-22E031-0221.PDF 211.765KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22E031&docType=RCL

 


 

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Last update on 2024-05-10 / Affiliate links / Images from Amazon Product Advertising API

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