45J7 TPMS Noncompliance – 2019-2020 Audi

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NAME Title Department Phone Fax Date Dear Ms. Carlson: Volkswagen hereby submits the following chronology associated with the subject recall codes. Chronology of Defect April 29, 2020: The topic was presented in Volkswagen AG and Audi AG Product Safety Committees. A recall was decided, along with a petition for inconsequential non-compliance in the United States. May 06, 2020: Volkswagen files a 573 with the NHTSA for a potential TPMS non-compliance with FMVSS 138 – Tire pressure monitoring systems. Volkswagen states the intention of filing a petition for inconsequential non-compliance, because the issue with the TPMS system on the affected vehicles does not pose an unreasonable risk to motor vehicle safety. The behavior does not pose an unreasonable safety risk, as every puncture (meaning a rapid tire pressure loss), as well as a diffusion (meaning a long term pressure loss on multiple tires), will be detected. The pressure loss will still be detected in all cases, but in certain instances where all four tires deflate at the same rate at the same time, it may not be detected in the time specified in the FMVSS 138 test procedure. A pressure loss on less than four tires at the same time and rate will be detected and indicated to the driver. Warning for the driver will still occur in all cases before a potential safety-relevant tire pressure is reached. May 20, 2020: VWGoA files the petition for inconsequential non-compliance with the NHTSA. June 08, 2020: VWGoA files an amended petition for inconsequential non-compliance with the NHTSA to correct model year and production dates listed in the original inconsequential non-compliance petition. October 21, 2022: NHTSA informs VWGoA that they have denied the petition for inconsequential noncompliance. October 24, 2022: NHTSA publishes their decision in the Federal Register. The agency decided that Volkswagen has not met its burden of persuasion that the subject FMVSS No. 138 noncompliance is inconsequential to motor vehicle safety. Accordingly, Volkswagen’s petition was denied, and Volkswagen is consequently obligated to provide notification of and free remedy for that noncompliance under 49 U.S.C. 30118 and 30120. Neither Volkswagen nor Audi are aware of any warranty claims or field reports related to this topic. Neither Volkswagen nor Audi is aware of any incidents or injuries related to this topic. Ann Carlson, Acting Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, DC 20590 Subject: Chronology for Volkswagen Recall Codes 45J6, 45J7, 45J8 TPMS Noncompliance Christopher T. Sandvig Director Group Customer Protection 248-754-5000 248-754-5093 October 31, 2022 Unrepaired vehicles that were previously reported under recall codes: (Audi 45i3 / VW 45i4 / VW 45i6) are being moved into the following new codes: (Audi 45J7 / VW 45J6 / VW 45J8) Please contact me if you require any additional information or have any questions related to this information. Sincerely, Christopher T. Sandvig Director, Group Customer Protection Group Quality

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The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 1 of 10 Compliance Recall Code: 45J7 Subject TPMS Software Release Date November 09, 2022 Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2019 2019 A3 CABRIOLET 859 USA 2019 2020 A3 SEDAN 6,506 USA 2019 2019 Q3 5,816 Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.  Campaign status must show “open.”  If Elsa shows other open action(s), inform your customer so that the work can also be completed at the same time the vehicle is in the workshop for this campaign. Problem Description In a test environment, in rare cases, the tire pressure monitoring system may not detect an air pressure loss in the time specified in the NHTSA FMVSS No, 138 “Tire Pressure Monitoring Systems” test procedure if it occurs simultaneously at the same rate in all four tires. A sudden loss of pressure in all four tires at the same time that goes undetected as required by regulations increases the risk of a crash. Corrective Action Update the TPMS software. Code Visibility On or about November 09, 2022, the campaign code will be applied to affected vehicles. Owner Notification Owner notification will take place in November 2022. Owner letter examples are included in this bulletin for your reference. Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied. Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 2 of 10 Claim Entry Instructions The labor times listed here may differ from the labor operations and labor times listed in ELSA. After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:  U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option. Service Number 45J7 Damage Code 0099 Parts Vendor Code 002 Claim Type Sold vehicle: 7 10 Unsold vehicle: 7 90 Causal Indicator Mark labor as causal Vehicle Wash/Loaner Do not claim wash/loaner under this action Criteria I.D. 01 LABOR Labor Op Time Units Description 2706 89 50 10 Connect battery charger 4545 25 99 Time stated on diagnostic protocol Update ABS control module software The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 3 of 10 Customer Letter Example (USA) <MONTH YEAR> <CUSTOMER NAME> <CUSTOMER ADDRESS> <CUSTOMER CITY STATE ZIPCODE> This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN> NHTSA: 22V815 Subject: Compliance Recall 45J7 – Tire Pressure Monitoring System (TPMS) Software Dear Audi Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Audi has decided that certain 2019-2020 model year Audi vehicles fail to conform to Federal Motor Vehicle Safety Standard No. FMVSS No, 138 “Tire Pressure Monitoring Systems. Our records show that you are the owner of a vehicle affected by this action. What is the issue? In a test environment, in rare cases, the tire pressure monitoring system may not detect an air pressure loss in the time specified in the NHTSA FMVSS No, 138 “Tire Pressure Monitoring Systems” test procedure if it occurs simultaneously at the same rate in all four tires. A sudden loss of pressure in all four tires at the same time that goes undetected as required by regulations increases the risk of a crash. What will we do? To correct this noncompliance, your authorized Audi dealer will update the TPMS software in your vehicle. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule. What should you do? Please contact your authorized Audi dealer without delay to schedule this recall repair. For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and schedule this service. Lease vehicles and address changes If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records. Can we assist you further? If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at www.audiusa.com. Checking your vehicle for open Recalls and Service Campaigns To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification Number (VIN). If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle. Sincerely, Audi Customer Protection The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 4 of 10 Required Tools Battery Tester/Charger capable of minimum 90 Amp continuous supply Diagnostic Tester -VAS6150X/VAS6160X- (or equivalent) Repair Instruction Section A – Check for Previous Repair  Enter the VIN in Elsa and proceed to the “Campaign/Action” screen. TIP On the date of repair, print this screen and keep a copy with the repair order.  Confirm the Campaign/Action is open <arrow 1>. If the status is closed, no further work is required.  Note the Applicable Criteria ID <arrow 2> for use in determining the correct work to be done and corresponding parts associated. CRITICAL REPAIR STEP STOP! If multiple software update Campaign/Actions are open, they must be performed in order of the Start date <arrow 3>. The oldest should be performed first.  All Safety Recalls must be completed prior to completing this campaign. Proceed to Section B NOTE  Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.  Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 5 of 10 Section B – ABS Control Module Software Update NOTE Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met; The ODIS software is completely up to date.  Refer to the “Alerts” section on ServiceNet home page for the current ODIS version. The battery charger is connected to the vehicle battery and remains connected for the duration of the software update.  Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do so may cause the update to fail, which could result in damage to the control module. Control modules damaged by insufficient voltage will not be covered. The screen saver and power saving settings are off.  Failure to do so may result in the tester entering power save mode during the software update, which could result in damage to the control module. The VAS Diagnostic Tester is plugged in using the supplied power adapters.  Under no circumstances should the tester be used on battery power alone during the software update. Failure to do so may result in the tester powering off during the update, which could result in damage to the control module. Flash process through “Audi Flashing” not Guided Fault Finding (GFF).  DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to take longer. Requests for additional time will not be considered. The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.  Performing a software update using a Bluetooth or WiFi connection increases the risk of losing connection during the update, which could result in damage to the control module. It also greatly increases the time required to perform the update. Requests for additional time or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi. NOTE  All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session. You must fully complete this campaign and send all logs before beginning any other campaigns or operations.  If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning this operation. ODIS “Hot-Fix” patches may affect the update process. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 6 of 10 WARNING Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! TIP To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software Version Management (SVM) Operating Instructions. The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.  Open the hood.  Access the battery charging posts.  Switch the ignition on.  Apply the parking brake.  Switch off all consumers (headlights, heated seats, climate control, etc.).  Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.  Start the ODIS program.  Attach a Battery Tester/Charger capable of minimum 90 Amp continuous supply. NOTE Vehicles with Battery Monitoring Control Module -J367- and/or an EFB Battery: When connecting the charger to the battery, connect the positive cable to the positive terminal of the battery and connect the negative cable to the grounding lug on the chassis. DO NOT connect the ground cable directly to negative terminal of the battery.  Turn the hazards on. CAUTION The procedure may cancel itself if the hazard warning lights are not switched on. The hazard warning lights prevent the system from switching to bus sleep mode during the update. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 7 of 10  Confirm that scan tool is communicating with the diagnostic head by USB cable. o If the Bluetooth or WiFi symbol is shown, then disconnect the diagnostic head from the vehicle and reconnect the USB cable to the diagnostic head and then reattach to the vehicle.  From the home screen of the scan tool highlight “Flash” <1>.  Follow the on-screen prompts. NOTE Operating mode “Flash” must be used. Performing this update using “Diagnosis” (Guided Fault Finding) could result in non-payment of the claim.  Select “Starting Flashing” and follow the onscreen prompts.  Select “No RO”. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 8 of 10  Highlight “SVM – Code Input”.  Select “Perform test”. NOTE Using Bluetooth or WiFi for this action is PROHIBITED! Damage caused to electronic components (e.g. ECM, TCM, etc.) during the SVM update process is not covered.  Enter the corrective action code (SVM code) as listed below. SVM code 45i3A540  Select “Accept”.  Follow the on-screen prompts. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 9 of 10 NOTE STOP! This extra ignition cycle step must be followed, otherwise faults stored during the update may not be cleared upon exiting the Flash program.  After receiving confirmation that the update completed successfully (green check mark) <arrow>, the ignition must be turned off for 60 seconds and then turned back on.  After receiving confirmation that the flash completed successfully, select “Send” to send the diagnostic protocol online.  Follow the on-screen prompts.  Click “Flash” to exit the flash session.  Proceed to Section C. TIP Various event memory entries may be generated after the flashing procedure on some vehicles. Put the vehicle in a corresponding bus sleep mode after performing the update in order to clear the faults. To put the vehicle in bus sleep mode, disconnect the diagnostic tester, remove the key from the vehicle and lock the vehicle with the remote for 5 minutes. The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved. November 2022 45J7 Page 10 of 10 Section C – Campaign Stamp Item#: AUD4927ENG OR Item # AUD4927FRE  Once the campaign has been completed, the technician should stamp the repair order.  Stamps are available for ordering through the Compliance Label Ordering Portal (item# AUD4927ENG or AUD4927FRE).

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